Aphrem was the best. He was prompt, through and patient. He called and let me know he was on his way. He arrived on time and was very polite. He takes a lot of pride in his work and took the time to explain what we needed to do. He made sure both our thermostats were set properly before he left and was very respectful of my home and my time. I give him a 5 out of 5. Well done!
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I would like to express my Thanks to Aphrem of Heatmasters who came out on a service call on a Humidifier which had a Leak after a New Furnace was installed. Aphrem diagnosed the issue and got things back up to speed! Boggan at the Home office took care of the service call and stood by the Loyalty of my Parents have had with Heatmasters over the past 35 year. I appreciate their efforts in keeping my Parents Home Warm and Cool!
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I usually don't write reviews but my service experience with David was so great that I had to! Not only did he service our unit for a regular routine checkup, he also provided advice on things that we should do to help the system run more efficiently and longer. I always appreciated someone looking out for the consumer like David did. Honesty and good work goes a long way! Thanks David.
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David provided the service I needed to be confident that my furnace will run smoothly for the rest of the winter. We made arrangements to have the air conditioning system serviced later this year. I appreciated how David explained everything he was doing with an understanding of why it was needed. I plan to return to Heatmasters with David as my service man for a long time.
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Ed ** did a thorough job of inspecting our 2 furnaces - is a very polite and friendly person who explained every detail of the repairs he had to make and the alternatives. Very knowledgable about his professions. We have requested that Ed ** doing the servicing/maintenance of our 2 outdoor air conditioning units this spring/summer. We have been long time customers of HeatMasters.
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After 20 yrs. of being Heatmasters customers, 12/12/19 was my 1st visit from David V. He was quite amazing! He came for Fall/Winter service per the 3 yr. contract. He noticed many things that needed attention. After explaining as clearly as he could, (to someone not in this business,) I agreed to have him "fix" these items. One additional item was mentioned, a part would have to be ordered. After receiving the estimate via email, I agreed & David will return in Jan. to take care of this. This should keep our "senior" furnace going as long as possible. Thank you, David. I will be requesting David for all future service.
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Very disappointed...scheduled for 9 am service call. Anna left a message at 11:00 saying would be there before Noon. At 12:03 Anna left another message saying maybe 1:00. If I want to reschedule to call back How do I call back to reschedule if the office is closed? It would be appropriate to call PRIOR to closing do I could reschedule. When I call the service line they offered no help other than leaving a message for Monday morning. It is now 1:15 and I am still waiting.
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David ** was incredibly helpful in keeping our aging system in good working order. He explains everything in a clear and understandable way and provides helpful tips. We are glad to have Heatmasters right here in our neighborhood and with workers like David, they'll continue to get our business.
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David V. answered all my questions and explained the options that were best for my problem with my furnace. I chose the best option he suggested and he was very thorough with fixing the problem and explaining everything he was doing. I appreciate the time and effort he put into helping me with my problem and very grateful.
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