I like the fact that we are scheduled with the same repair man. Not sure if the company does it this way, but it is reassuring. He comes here twice a year for servicing. Andy knows my family, my dogs. He always does a great job and has great suggestions. Heatmasters has taken care of our furnace needs for many years.
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I had a good amount of work done on the peripherals of my boiler heat system. The radiators just were not pushing out any heat at the end of last winter. Andy diagnosed the problem and the repair cost was considerable but fair. The bottom line though is that I am HIGHLY satisfied with the heat I have enjoyed in the past month and isn't that what it's all about. Each radiator is pushing out heat as would be expected. All in all, a very nice repair job.
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Michael and John did a very thorough and professional job in diagnosing our boiler issue, the need for either extensive repairs and treatment or a new boiler. When we decided on a new one, Michael contacted John and sent him pictures and John came within an hour to discuss what selection we had in terms of getting a new boiler. We were very happy with the quality and level of service and will continue using Heatmaster for all our needs and recommend them to friends and neighbors.
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I have been using Heatmasters for years! (I am currently on my second whole home system installed and serviced by Heatmasters to give you an idea of just how long I have trusted them with my care and comfort) Dave has been my service contact for the past several years and I request him my name. Dave is timely, polite, proficient and tidy. He also has a good sense of humor and makes interactions a joy. I know that both Dave and Heatmasters stand behind the units that they sell and service. I purchased a service plan so I know that my units will always be in top condition. And, heaven forbid, something does break down or I experience a glitch, I know that I'll have it corrected and fixed properly and promptly. Yes, from what I have heard, Heatmasters is a bit more expensive than other HVAC Companies. But their reputation and service staff, like Dave, make the nominal expense well worth it.
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