We have had a certain person for 30 years come to our home and service us. We can no longer have this valuable person and we were hesitant when we found out a newer person would be coming. Matt was the one selected. He was wonderful. He was very informative, polite, listened to our concerns, and addressed every single one of them satisfactorily. We are very pleased with our visit.
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Mike, a field personnel, came out to our shop this morning to inspect our air conditioning units that hadn't been serviced in a very long time. He was incredibly helpful, professional, and all around awesome! He took the time to explain each step of his process and show us how to safely and correctly change our air filters. We are lucky to have had such a pleasant experience and will be using Heatmasters again in the future for our HVAC needs.
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I have been using Heatmasters for 15 plus years. The provide regular maintenance twice a year. Ed was very qualified and explained everything he was doing. I had to replace a capacitor on one furnace and a booster on one of my a/c units, I understood why and happy to extend the life of my two HVAC units. I can recommend Heatmasters. DE
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The air conditioning in our home was not working properly. I called Heatmasters and they sent out a service tech by the name of Nambi. Nambi was very quick and thorough with his work. It was very obvious that Nambi takes a lot of pride in his work and is also very knowledgeable in his craft.
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David V and Will inspected my outdoor air conditioning unit. As far as I can tell, they did a good job, although — owing to a broken ankle — I wasn’t able to observe what they did, so I had to take David’s word for it. I hadn’t used the A/C yet this season, but the unit seems to be working all right However, Heatmasters is apparently insisting that its field techs also act as salesmen for a product called “Air Scrubber,” judging by the brand-name patches on their uniform sleeves. David tried to persuade me to buy the thing then and there do he could install it on my furnace. Why Heatmasters thinks a responsible homeowner would agree to purchase a $1,200 (installed) unit on the spot beats me. Such an expensive purchase should be made only after researching the product and its competitors. I’d prefer that the Heatmaster allow its techs to stick to inspections and service, and leave the selling to salesmen.
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Our annual air-conditioning check-up with Matt went very well. He was very clear in his explanations and recommendations. The support staff was very helpful in setting up the appointment and notifying us of details closer to the appointment time. We have also been pleased to be on a service contract with Heatmasters for many years.
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We have worked with Heatmasters, LLC for all of our HVAC needs. This past week we had our scheduled maintenance on our system. The technician was Ryan and he was excellent. Ryan was courteous, knowledgeable, and gave great advice regarding our system. We look forward to continued service from Heatmasters, LLC and will recommend their service to others.
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