Heat Masters is great to work with. Their front office is always courteous and helpful. Dave the service pro is who I typically works on my boiler. He is incredibly knowledgeable and does a really good job of explaining what's going on with your system as well as laying out options so you can understand the best course of action to take. Great job!
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I signed a three year contract for annual furnace inspection. The service is courteous, professional, and honest. However, for two years in a row they showed up 1-2 hours late beyond a 3 hour window I was given. I don't have 5 hours to wait for a service to be done. Or, when this happens, I should be given some sort of credit for my time.
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I contacted your company to request someone to come out to check why my condensate pump was overflowing with water near my furnace while A/C was running. My pump just stopped working. Your service tech, Ed came out and checked the drain pipe for clogs and tested the pump if it was running properly . No drain clog. Ed checked the inside of pump and found the check valve and float was dirty and possibly caused pump not to run drain water properly from reservoir to clear drain hose and overflow onto basement floor. He cleaned the check valve and float and it was fine and no more overflow of water in the pump and n the floor. Ed was very professional and courteous and explained what had happened and didn’t try to sell me a pump that I didn’t need.
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I contacted your company to request someone to come out to check why my condensate pump was overflowing with water near my furnace while A/C was running. My pump just stopped working. Your service tech, Ed came out and checked the drain pipe for clogs and tested the pump if it was running properly . No drain clog. Ed checked the inside of pump and found the check valve and float was dirty and possibly caused pump not to run drain water properly from reservoir to clear drain hose and overflow onto basement floor. He cleaned the check valve and float and it was fine and no more overflow of water in the pump and n the floor. Ed was very professional and courteous and explained what had happened and didn’t try to sell me a pump that I didn’t need.
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David was out for annual furnace maintenance and he was prompt, professional, polite and knowledgeable. My unit needed service beyond yearly maintenance and he explained the work that needed to be done, the options for fixing it, described how long it would take, and what the end result would be. He answered all my questions and put no pressure on me to reach a decision. The work was completed promptly. Overall it was great service.
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It was clear David knew what he was doing. He quickly determined the issue with my furnace, fixed it, and made valuable recommendations to improve the efficiency of the unit which I thought were of great value. I would recommend David and Heatmasters ! 9/11/2019 Had my scheduled maintenance performed today by David and maintenance issues completed he recommended last year. Knowledgeable HVAC tech !
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I have previously posted my rating for Matt -- he was first-rate! He guided me through the service details so that I should be able to change filters from now on-- as well as the decision-making process of whether to upgrade to a "hard start" -- at his advice, I improved our system by buying this add-on. I did not have as much luck with your online design -- I tried multiple times to follow instructions and still don't know why it should be so difficult to award Matt his Five Stars
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Can't figure out how to post on Google or Facebook or other navigation instructions from your buzzmasters site, to compliment Matt (Heatmasters) for today's service. -- so I'm putting it here intead, though I don't know how to include 5 stars. Matt's Good explanations amounted to a quick lesson in HVAC maintenance. Matt recommended a Hard Start option, and his advice made sense, so we went with that option.
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