Matt is extremely well versed in his profession. He is also honest and you can tell he’s just looking for what’s best for your home. I never felt he was trying to sell me anything unnessecary, or rack up a bill. Extremely professional and explains everything so that it makes sense to someone who isn’t specialize in HVAC systems. I will personally always request him when possible. Thanks, Matt!
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The technician named Nambi C is very punctual, friendly, professional and knowledgeable. He came right within the time promised. He was able to not only pin point the problem, but also able to advise issues for future upkeeping, safety and maintenance. Because of his service I did not hesitate to sign up for a 3 year maintenance plan! Thanks Heatmasters and a special shout out thanks to Nambi C. I hope Heatmasters continue to hire and retain such employee like Nambi.
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Ryan L. was professional as always. He phoned 1/2 an hour before arrival, worked efficiently, and had no problem when I asked, if he would take the time to drain all the radiators in each apartment. And Ryan was helpful getting me setup on the annual plan again. I've been a client of Heatmasters for many years and I appreciate the professsionalism Ryan brings to the company.
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Ryan L was prompt, professional, and friendly. He called ahead to let me know his ETA and arrived right on time. He took the time to understand our situation and answer my questions, while being courteous and efficient. This was our first time using Heatmasters. As a result of our experience, we will definitely be repeat customers.
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They were professional Let me know what technician will show and what time! Found the problem Told me costs up front Let me know my heat exchanger even being 8 years old was still under warranty Contacted American Standard Ordered the part Replaced it and left the work area clean Matt the tech very courteous Explained what he needed to do and took care of business Thank You Matt & heatmasters for the timely , excellent service!
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Michael was a clean, professional, helpful technician. He communicated the repairs my furnace required in plain language. He presented the repairs in an informative manner, not pushing the sale but explaining the benefit of repairing immediately versus waiting. No sleight to the other techs, but I will be requesting Michael for future repairs.
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Nambi was a fabulous tech. He had to make 2 trips and called prior to his arrival both times with his anticipated arrival time. His diagnosis and repair were timely. It was refreshing to experience a young man with manners and a bubbly personality, even at 1 in the morning. I’ve used Heatmaster’s for over 10 years & will continue to do so in the future.
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