Marco was very professional and knowledgeable. He got right to the problem with my AC and gave me an accurate price/time estimate. He tested everything to make sure it was operating properly before he left. He was friendly and courteous. I would absolutely request him next time I need a service call.
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MIke Z from Heatmasters, LLC was extremely professional and knowledgeable. He took his time explaining the process for AC unit maintenance work and made several honest recommendations for maintaining an efficient unit. I will be specifically requesting Mike for any future maintenance or repairs at HeatMasters, LLC.
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Dave V was extremely knowledgeable about the service he provided. Our central AC was malfunctioning, and Dave and his assistant Mario spent time to discover the problem. Dave was patient and answered all our questions about the repairs made and what we could do to keep the AC in good working order going forward. We also purchased an Air Scrubber unit, which Dave explained was great for a healthy air environment within our house. My husband has allergies, and we hope the Air scrubber will help to alleviate his symptoms. Dave and Mario installed the scrubber unit in a short time. We were pleased with the entire service experience with Dave and Mario! Thanks, Heatmasters!! Gale Zvitt and Pat Callahan
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Dave Vaughn has been servicing my units for over ten years. He is excellent. Always shows up on time and is always very thorough in his maintenance checks and takes time to explain to me what the issues are. He is excellent to work with. Today he had an assistant, Mario, with him who was also very professional.
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Marco was very polite and courteous. I needed the a/c connected to the ECo thermostat which was already connected for heat. In order to do this he needed to go into attic for a/c unit. He explained every step of the way just what he found and what he would be doing. It is important to note that an electrician said it couldn’t be done, but Marco got it going in no time. He also performed maintenance scheduled in contract.
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Aphrem was the best. He was prompt, through and patient. He called and let me know he was on his way. He arrived on time and was very polite. He takes a lot of pride in his work and took the time to explain what we needed to do. He made sure both our thermostats were set properly before he left and was very respectful of my home and my time. I give him a 5 out of 5. Well done!
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I would like to express my Thanks to Aphrem of Heatmasters who came out on a service call on a Humidifier which had a Leak after a New Furnace was installed. Aphrem diagnosed the issue and got things back up to speed! Boggan at the Home office took care of the service call and stood by the Loyalty of my Parents have had with Heatmasters over the past 35 year. I appreciate their efforts in keeping my Parents Home Warm and Cool!
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