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By Norman H. on 06/14/19
Frank showed up an hour early. He quickly found the problem and did the repair. The price was very fair and he took the time to answer all of my questions. It's refreshing to find an honest company who does what is needed at a fair price. I will always call them first.

By Theresa L. on 06/03/19
He seems nice. But, He did not complete the job. He did not get the parts for my faucet. He installed the wrong one anyways. Now he has to come back. He has also been complaining to me that he lives to far. NOT my problem. I am not happy. I will send you a picture ...
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He seems nice. But, He did not complete the job. He did not get the parts for my faucet. He installed the wrong one anyways. Now he has to come back. He has also been complaining to me that he lives to far. NOT my problem. I am not happy. I will send you a picture of how he left it. I paid higher that average for this!
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By Kathy c. on 05/30/19
Needed to have leaking polybutylene pipes replaced on my mobile home. Park office uses Hayes and recommended them. They were on time, professional and did a great job. I even had them replace bathroom faucets. Mike said they were the same he put in his house. Fixtu...
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Needed to have leaking polybutylene pipes replaced on my mobile home. Park office uses Hayes and recommended them. They were on time, professional and did a great job. I even had them replace bathroom faucets. Mike said they were the same he put in his house. Fixtures look great. It is such peace of mind knowing I do not have to worry about the poly cracking again. The price was right what was quoted with me adding the faucets. No pressure to do extra, I asked them about replacing faucets. I would certainly call Hayes for any other job I wanted done. Mike and Aaron did a great job and cleaned up work areas too. I highly recommend Hayes Plumbing.
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By Rob on 05/25/19
Been using Hays for years. Always prompt response. Friendly people. Use them for water heater also. Good company.

By Beverly R. on 05/02/19
Excellent

By John Q. on 04/30/19
Kevin was an excellent technician, installed a new thermostat and set it up for us. Explained everything he did on our summer service check up very well.

By Laura B. on 04/27/19
BBB said they were sending me an email to verify but I have not received it. This is what I wrote. This isnt the first time I called Hays for help. The first time was for a water heater that AHS would have me wait days for while it was in the process of causing...
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BBB said they were sending me an email to verify but I have not received it. This is what I wrote. This isnt the first time I called Hays for help. The first time was for a water heater that AHS would have me wait days for while it was in the process of causing major water damage. They sent out a scary person and I wouldnt have that person back in my house so I called Hays and they sent someone out the same day and replaced the water heater the same day. Today Frank came out to service the AC before the summer. The house is over 20 years old as is the AC unit. He found burnt wires and that could have cost me my family and my home. He answered my questions, explained what I should and needed to know. I was working and on a conference call and he would text me when he needed to talk to me. I really like Hays and I am very happy my co-worker recommended them. So far I have seen honesty and for the second time they brought me to tears because of that. They stand by their work and their work has been outstanding.
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By Petrona Z. on 04/25/19
Sam R was helpful, patient and explained what he was doing and why. He gave recommendations on how to enhance our cooling system and prolong its life. I greatly recommend.

By Carol P. on 04/22/19
Our spring service went very well. Kevin was quite helpful and efficient. He took the time to explain everything before leaving, We are pleased with Hays Cooling & Heating overall and plan to continue to have them take care of our unit.

By Alexander G. on 04/06/19
Kevin was the technician who did our Spring AC tune-up. He arrived early and did a thorough job. He went out of his way to help diagnose and fix an issue with a sound coming from the condensate line. He provided excellent service.

By Horace W. on 04/04/19
Justin gave me good info on the service of my thermostat as well as: answering all my questions on extending the life of my AC/Heating system. Cordial, knowledgeable and an excellent serviceman. I would recommend this company to my neighbors.

By Sherri P. on 03/29/19
Review Date: Mar 29 2019 8:44 am Customer Name: Donna Riordan Employee Name: Curtis S. Review Site (click to view): Better Business Bureau

By Robert K. on 03/27/19
Matt was very helpful, got the job done quickly and explained everything clearly.

By Martin B. on 03/23/19
Hays installed a Trane system at our home 5 years ago and we have been very pleased with their service and our Trane Air conditioning system. We continue to have yearly service checkups with Hays. Justin was the tech that visited our home this week and was Awesome....
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Hays installed a Trane system at our home 5 years ago and we have been very pleased with their service and our Trane Air conditioning system. We continue to have yearly service checkups with Hays. Justin was the tech that visited our home this week and was Awesome. He did a great job on the checkup and was very knowledgeable and friendly. I recommend Hays for service or a new installation.
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By Martin B. on 03/23/19
Error message indicated the System was down.

By milan m. on 02/24/19
sam is a special technician who any company would be honored to have. i will be a hays customer because of his ability and personality

By Kevin L. on 12/14/18
Justin is a very informative gentleman. He takes time to explain what’s going on with the unit and how it works. He goes beyond the call of duty to make sure everything is sealed and that every piece is secure on the unit. This company definitely has a talented a...
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Justin is a very informative gentleman. He takes time to explain what’s going on with the unit and how it works. He goes beyond the call of duty to make sure everything is sealed and that every piece is secure on the unit. This company definitely has a talented and highly trained field/service worker.
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By Keith Van A. on 11/05/18
Their price beat the quote by the high profile advertising AC company by thousands. Prompt and professional installation. Justin came out a week later to explain thermostat operation and spent almost an hour explaining operation of variable speed system. He was ...
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Their price beat the quote by the high profile advertising AC company by thousands. Prompt and professional installation. Justin came out a week later to explain thermostat operation and spent almost an hour explaining operation of variable speed system. He was very, very good. I have recommended Hays to several friends contemplating AC replacement.
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By Robert G. on 10/16/18
Justin and Kevin came on October 16th to check on our new Trane Air Conditioner. They were professional , knowledgeable and most helpful in explaining what they were doing. We could not be more pleased with them and Hays Cooling and Heating. I highly recommend them.

By Robert K. on 10/10/18
Justin and Kevin came yesterday for new A/C quality check and fall cleaning. Both very professional and explained everything well. I was very impressed with the service
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CALL TO SCHEDULE
602-482-0229

Select any employee to see all their reviews.

Jerry S
18 Years
Rating:
119 total reviews!
Justin P
Rating:
59 total reviews!
Lori
Customer Service Rep.
15 Years
Rating:
(3 total reviews)
Brandon R
Rating:
(33 total reviews)
Sam R
Rating:
(12 total reviews)
Kevin R
Rating:
(5 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Hays Cooling, Heating & Plumbing has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Hays Cooling, Heating & Plumbing. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Brandon R has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
33 total reviews
By Norman H. on 06/14/19
Frank showed up an hour early. He quickly found the problem and did the repair. The price was very fair and he took the time to answer all of my questions. It's refreshing to find an honest company who does what is needed at a fair price. I will always call them first.

By Joanne G. on 10/07/18
My air went out last Wed, Brandon came on Thurs. pm. He worked into the night then came back next am. He wasn't going to quit! He rewired my whole unit, in & out. Its working beautifully now. I have to tell you my Trane is 27 yrs old!!

By Joanne G. on 10/07/18
I didn't know how to confirm my post

By Gloria L. on 06/06/18
Excellent service. Highly recommend.

By JEANNIE F. on 05/25/18
Brandon is very experienced. Brandon shared some ways to save energy and lower my heating and cooling bills. Thank you Brandon Jeannie F

By CB W. on 05/18/18
Hays always does a great job and they’re super honest. Brandon was super professional, nice and helped me out in a jam and left behind some terrific advice for the summer. Too bad there aren’t more stars... ;-)

By Kasi K. on 04/23/18
Brandon was on call on Sunday and he came and provided us feedback on what we needed. He was very professional and explained what we needed to do to replace the part on our a/c. He followed up the next day and has been in contact with us regarding our next steps. I...
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Brandon was on call on Sunday and he came and provided us feedback on what we needed. He was very professional and explained what we needed to do to replace the part on our a/c. He followed up the next day and has been in contact with us regarding our next steps. I would recommend Brandon and Hay’s to anyone who doesn’t want to overpay and honest, quick service!
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By Patrick M. on 04/17/18
This was my first experience with Hays Cooling and Heating, which I selected for a basic AC service based on their positive reviews on Yelp and other sites. Their tech Brandon arrived punctually and was the consummate professional in every way. He took time to ex...
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This was my first experience with Hays Cooling and Heating, which I selected for a basic AC service based on their positive reviews on Yelp and other sites. Their tech Brandon arrived punctually and was the consummate professional in every way. He took time to explain everything in detail and was extremely helpful and knowledgeable about suggesting a few things about my system that I should keep in mind as my system ages. I’ll definitely be using Hays again in future. Finally, an honest company with integrity...
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By Wendy C. on 04/07/18
Very satisfied with Hays. They installed our two Train units in 2009 and have been servicing them since. Very professional. Service tech Brandon was just out and went above and beyond to explained what the readings meant, educated us about features of our two units...
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Very satisfied with Hays. They installed our two Train units in 2009 and have been servicing them since. Very professional. Service tech Brandon was just out and went above and beyond to explained what the readings meant, educated us about features of our two units, good info on the do's and don'ts about operating them. ,
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By Brian M. on 04/05/18
We received excellent service from Hays and Brandon. He was very thorough in both the cleaning and the tuneup. He suggested ways we could improve our system or make it safer without any sales pressure. Good people to do business with!

By JEAN R. on 11/09/17
New AC installation 6 month checkup. Technician arrived on time. Courteous and well-presented. He changed all filters for us (we are seniors). BIG HELP. He offered tips on our carbon monoxide meters, checkups and a lot more. Best checkup we have ever had. Hays is a...
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New AC installation 6 month checkup. Technician arrived on time. Courteous and well-presented. He changed all filters for us (we are seniors). BIG HELP. He offered tips on our carbon monoxide meters, checkups and a lot more. Best checkup we have ever had. Hays is a new company for us and I think we'll stick with them. Very pleased. New cost was very fair, no cost for check ups.
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By Joann F. on 10/03/17
Brandon Ruiz was at my house from 11 AM to 5:30 PM to fix a major problem with my air conditioning unit. He is the most conscientious and professional individual I have ever met, and as a homeowner/widow, I have had multiple service calls for a variety of reasons in my house.

By Cy C. on 08/26/17
AS I MENTIONED TO BILL I WANT TO REVIEW THE COOLING SYSTEMS AND YOUR PREVENTIVE MAINTENANCE AGREEMENT DURING MY NEXT VISIT, PROBABLY IN DECEMBER

By Jennifer W. on 07/29/17
HIGHLY RECOMMEND! I have had terrible experience finding an AC company that will fix the problem rather than focus on trying to sell products I don't need. I called on a Saturday and had a tech out within 2 hours. Brandon was professional and took the time to show ...
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HIGHLY RECOMMEND! I have had terrible experience finding an AC company that will fix the problem rather than focus on trying to sell products I don't need. I called on a Saturday and had a tech out within 2 hours. Brandon was professional and took the time to show me what the problem was and what my options are. They will be getting my business for a long time if this is their everyday standard. THANK YOU!
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By Jackie S. on 07/25/17
(no comment)

By KERI F. on 07/25/17
Brandon was professional and exceeded my expectations. I highly recommend Hays!!

By David A. on 07/18/17
Brandon and his trainee were very efficient at diagnosing our AC unit's problems. They had spare parts in their truck and were able to replace our worn out parts without delay. They were professional and explained everything they were doing to the extent I could un...
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Brandon and his trainee were very efficient at diagnosing our AC unit's problems. They had spare parts in their truck and were able to replace our worn out parts without delay. They were professional and explained everything they were doing to the extent I could understand. They were also very pleasant though it was at the end of a very long day for them!
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By Bob Nancy H. on 07/18/17
Brandon R is so knowledgeable and awesome. Took his time and really worked hard to find the problems in our AC a/c a/c unit. We were a 100% satisfied and will never go anywhere else for our AC needs

By Bob Nancy H. on 07/18/17
This company is so honest and caring. We had an unscrupulous dealer install two AC Trane units for us and would not come back to fix the many problems we faced. Even though Hays did not do the original installation they came out and worked to fix the problems that ...
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This company is so honest and caring. We had an unscrupulous dealer install two AC Trane units for us and would not come back to fix the many problems we faced. Even though Hays did not do the original installation they came out and worked to fix the problems that should have been handled by the original installer. They charged us very little as they felt really bad for us and wanted to help us out. From the techs to the management this is a first rate customer service business. You can trust this business. Thanks, Chris, Steve, Frank, Mike and Brandon R for all you did for us. We are grateful.
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By Bob Nancy H. on 07/18/17
Hays people are the best from the bottom to the top. These people are so kind and honest. They have helped me out last when another Trane air conditioning company in Gilbert really did an awful job installing 2 new air conditioners for us and wouldn't come back whe...
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Hays people are the best from the bottom to the top. These people are so kind and honest. They have helped me out last when another Trane air conditioning company in Gilbert really did an awful job installing 2 new air conditioners for us and wouldn't come back when there were immediate problems. Hays went above and beyond to help us out and were soooo reasonable! Wouldn't use anyone else but them. Technicians Mike and Brandon R are super nice and very knowledgeable. IT DOES PAY TO CALL HAYS. Wish I had found them sooner.
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