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By Rodgers K. on 05/23/20
I just finished a review of your company and the service you provided me this past week. I hope that I did it correctly and that it helped to convey praise to my technician, Christopher Gojcaj. He was excellent and I would not hesitate to call on your company if ...
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I just finished a review of your company and the service you provided me this past week. I hope that I did it correctly and that it helped to convey praise to my technician, Christopher Gojcaj. He was excellent and I would not hesitate to call on your company if I need anything in the future. I give you 10 out of 10 in praise. Thanks so much
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By Rodgers K. on 05/23/20
I had an issue with my furnace and through Consumers Energy appliance plan was able to be paired up with Great Dane Heating and Cooling. I wanted to share my experience with you about the company. An appointment was set up and I was provided, through a text mes...
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I had an issue with my furnace and through Consumers Energy appliance plan was able to be paired up with Great Dane Heating and Cooling. I wanted to share my experience with you about the company. An appointment was set up and I was provided, through a text message what the procedure would be that the company practiced. They provided me with very helpful and useful info on my Technician, Christopher Gojcaj..So I knew what to expect when he arrived. He arrived, on time and was extremely polite and professional. I explained my issues to him and he set out to fix my problem. He checked everything and thought that he had it all set to go, and was preparing to leave, however, as things go, the problem was a little more involved and needed more attention. He made a call and decided to go the extra mile and replace a part that was a last resort. Lo and behold, that, indeed FIXED the problem. I appreciate that he took the extra time to analyze and think through the problem. It's people like Chris that make the world go around. He doesn't just do his job....he goes the extra mile. That is so very important in this hurried world that we now live in. It's so important to have pride in the job that you do, and he is a gem. Thank you so much Christopher for going above and beyond for me. You deserve recognition for the job that you do and the person that you are......Once again..Thank you
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By Stuart T. on 05/23/20
Brian arrived right on schedule and did the inspection professionally.

By Kumari M. on 05/22/20
Kris was great and did excellent job

By Paradiso T. on 05/22/20
Brian was great.

By Staton J. on 05/20/20
Unfortunately, our water heater burst during the pandemic and we were concerned about a technician entering into our home. I commend Great Dane and their staff for the amazing efforts put forth in protecting everyone and prioritizing our family. Amber was great in ...
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Unfortunately, our water heater burst during the pandemic and we were concerned about a technician entering into our home. I commend Great Dane and their staff for the amazing efforts put forth in protecting everyone and prioritizing our family. Amber was great in answering any questions that we had and in communicating with us prior to the technician arriving. Prior to Kristoff's arrival, we were sent his photo and informed that he would be arriving with Personal Protection Equipment. When Kristoff arrived, he was very professional and accommodating in maintaining social distancing regulations. He was knowledgeable and even called the supervisor to determine what could be done. We would highly recommend Great Dane for service repair. Our family was treated with respect and regard, amidst a major appliance repair during the COVID-19 pandemic.
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By Todd N. on 05/19/20
I left a private message on Facebook

By Lau C. on 05/15/20
The service provided by Great Dane couldn't have been faster or more efficient. I enjoyed the friendly personalities of both Great Dane employees that I've worked with so far.

By Burden J. on 05/15/20
Quick and prompt

By Pitts C. on 05/15/20
They are very professional. Zachary came out to my home and did a thorough inspection and safety test on my furnace in which he had assess the problem being the inducer motor. He told me they did not have the part and that it would have to be ordered. I was very s...
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They are very professional. Zachary came out to my home and did a thorough inspection and safety test on my furnace in which he had assess the problem being the inducer motor. He told me they did not have the part and that it would have to be ordered. I was very surprised to receive a call the very next morning informing me that they have the part and wanted to know if someone would be home, about 30-40 minutes later Zachary was at the door and had the new part installed in no time. Great service, very professional and he was safe during this pandemic he wore a mask while in the house. I will definitely recommend. Thank you for the speedy service.
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By Haddon S. on 05/14/20
Great Dane Heating and Air Conditioning - polite, professional and knowledgeable!!!! Would definitely call again!!!

By Lau C. on 05/14/20
Service couldn't have been any faster when the furnace went out in my rental home. I called to report my problem at 9:00 in the morning and Brian was there before the morning was over. It took him about 10 minutes to pin point two separate problems and was able t...
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Service couldn't have been any faster when the furnace went out in my rental home. I called to report my problem at 9:00 in the morning and Brian was there before the morning was over. It took him about 10 minutes to pin point two separate problems and was able to explain what he found so that I could understand. It was obvious he is an experienced repairman.
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By Glosser C. on 05/13/20
He was very friendly..wore all his gear and took social distancing very serious..explained every detail so I/ ME could understand...Just so kind and knew his stuff I have a boiler and not everyone knows how to service them...He told me things i never knew so i actu...
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He was very friendly..wore all his gear and took social distancing very serious..explained every detail so I/ ME could understand...Just so kind and knew his stuff I have a boiler and not everyone knows how to service them...He told me things i never knew so i actually learned something..Feel good about having someone know about my kinda heat.... So its a YES id recommend Great Dane Heating
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By Voisin J. on 05/13/20
I would highly recommend Grate Dane. My furnace was not working and they sent out a technician within a few hours. The technician was kind and very informative. He fixed my issue promptly and answered all my questions.

By Hutson D. on 05/12/20
Excellent service.

By Menna R. on 05/12/20
Professional, knowledgeable. Able to identify and remedy my furnace problem quickly. Had the parts on the repair truck, so no waiting to order the required parts. Would recommend Great Dane to anyone that needs repair work done quickly and efficiently. As a former ...
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Professional, knowledgeable. Able to identify and remedy my furnace problem quickly. Had the parts on the repair truck, so no waiting to order the required parts. Would recommend Great Dane to anyone that needs repair work done quickly and efficiently. As a former serviceman myself, that's the highest complement I can give.
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By Koenig J. on 05/09/20
Service technician efficient, professional and knowledgeable.

By VanDorp D. on 05/04/20
I have had work done by Great Dane a few times now. Great customer service, both technicians (Kris and Zach) were very nice, explained all the services they were providing, and did a great job on the installation of my new hot water tank. Both answered any question...
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I have had work done by Great Dane a few times now. Great customer service, both technicians (Kris and Zach) were very nice, explained all the services they were providing, and did a great job on the installation of my new hot water tank. Both answered any questions that I had and reviewed everything with me when the job was done. Very competitive pricing. A great company with a mom & pop type of feeling where they are nothing but nice and helpful. I will continue to use Great Dane for any of my HVAC needs in the future.
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By Furest J. on 05/04/20
The reason why they call themselves "Great" Dane, is because they are GREAT! Great turnaround on getting back to you, great on-time services, friendly. All around, you can't go wrong.

By Gant P. on 04/30/20
Professional, thorough, efficient and courteous. Prices are reasonable.
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CALL TO SCHEDULE
586-790-2604

Select any employee to see all their reviews.

Brian W
5 Years
Rating:
131 total reviews!
Zachary P
2 Years
Rating:
128 total reviews!
Kristin M
Customer Service Rep.
16 Years
Rating:
(289 total reviews)
Amber R
Customer Service Rep.
2 Years
Rating:
(281 total reviews)
Mike K
4 Years
Rating:
(104 total reviews)
Ryan H
1 Year
Rating:
(92 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Great Dane Heating & Air Conditioning has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Great Dane Heating & Air Conditioning. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
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Justin S has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
14 total reviews
By Hewson S. on 01/22/20
I wasn't familiar with Great Dane until Brian, the serviceman, arrived following my service call under my general service plan for a furnace issue. Brian promptly identified the issue as a damaged heat exchanger and shared a likely cost to replace which wasn't rec...
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I wasn't familiar with Great Dane until Brian, the serviceman, arrived following my service call under my general service plan for a furnace issue. Brian promptly identified the issue as a damaged heat exchanger and shared a likely cost to replace which wasn't recommended for an 18 year old furnace. I requested a quote for a replacement furnace and he had Nick here within an hour to provide the quote, which included their complete handling of the energy company and furnace company rebates. Wesley and Justin were out the following morning for the install which was completed an hour ahead of schedule. Everything in this process was excellent and I would highly recommend Great Dane.
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By Jennie Riopelle T. on 12/28/19
The team at Great Dane was fantastic and exceeded my expectations! I have tried to hire-it-done with other HVAC companies with horrible results. With Great Dane, I received a text when the tech was due for my repair and inspection of my furnace, complete with photo...
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The team at Great Dane was fantastic and exceeded my expectations! I have tried to hire-it-done with other HVAC companies with horrible results. With Great Dane, I received a text when the tech was due for my repair and inspection of my furnace, complete with photo. While there, I asked him to check out my water heater as well due to a leak and the age of the unit. Not only did he work up an on the spot quote but asked if he could have the team contact him with other prices and recommendations. This was followed up by a call from the sales team with a scheduled appointment to go through my home together. During our appointment, he asked me more questions than I asked him. Together we agreed to complete system with new furnace, ac and water heater (all of mine were original to home built in 1986). The next day, he called me back confirming what we discussed and asked if I had any questions or concerns. From there, install was scheduled. The day of install, a team came in, worked fast, cleaned after themselves and were extremely thorough in explaining the details of the new HVAC system. I had zero questions when they left. Since then I've realized how bad the old systems were! I cannot thank them enough for the great work and professionalism they maintained. Thank you to Quamrul, Steve, Tracy, Amber, Justin and the entire staff!!!
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By Richard F. on 12/11/19
Great Dane does excellent work ... high quality and timely technicians ... and support staff ... communications are likewise excellent ... work done one date and time as arranged ... and well done clean up.

By D. M. on 11/15/19
Great Dane highly recommended and they did not disappoint. The staff answered all my questions and returned calls and emails promptly. The gentleman who did the installation arrived on time and worked diligently all day. Once complete they cleaned up and went over ...
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Great Dane highly recommended and they did not disappoint. The staff answered all my questions and returned calls and emails promptly. The gentleman who did the installation arrived on time and worked diligently all day. Once complete they cleaned up and went over all of the new equipment with me.
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By Davis E. on 01/29/19
Great experience, knowledgeable staff, and excellent service and delivery

By Archibald E. on 01/24/19
All the techs that I had were very professional, and the installers were prompt and finished on the projected time line, also left the basement cleaner than when they started.

By Archibald E. on 01/24/19
GREAT SERVIICE

By Kaiser M. on 12/05/18
(no comment)

By Janowski J. on 11/27/18
0 stars Over priced and rude customer service! Do not do business with these people!

By Strobel G. on 11/24/18
On our Furnace and AC install, Wesley and Justin we fast and efficient on the install. Great Dane lays mats along every inch along their steps. They came in and left our home as they weren't even here. they explained the equipment and their functions. Steve and Sta...
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On our Furnace and AC install, Wesley and Justin we fast and efficient on the install. Great Dane lays mats along every inch along their steps. They came in and left our home as they weren't even here. they explained the equipment and their functions. Steve and Staff handled the details along with financing. He explained the new system and why a 98% efficiency system is beneficial over any other system. Now I can monitor the savings on the Carrier Infinity controls, which is better than any other system I looked at from the box stores. The follow up to our install was a nice touch ensuring we are satisfied and comfortable with our new system. This is our second time for Great Dane for services in our home. First was an hot water tank install and now the furnace, and I am happy with both! we feel we do not have to worry about with one now for a long time. Gary and Deb - New Baltimore
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By Bozimowski K. on 10/19/18
On time, efficient and friendly. Wesley is very informative and went above and beyond. Would highly recommend.

By Champa J. on 10/04/18
The technicians, Wes & Justin, were very professional & did a great job. They’re a great team & would highly recommend them.

By Mele R. on 06/29/18
well done, some complications with the placements of our AC unit and all is well...did a great job updating our AC unit and our hot water tank....this is our 2nd major job with great dane and will certainly keep you in mind for future work...thank you.

By Miranti G. on 06/28/18
They did a great job
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