I just finished a review of your company and the service you provided me this past week. I hope that I did it correctly and that it helped to convey praise to my technician, Christopher Gojcaj. He was excellent and I would not hesitate to call on your company if I need anything in the future. I give you 10 out of 10 in praise. Thanks so much
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I had an issue with my furnace and through Consumers Energy appliance plan was able to be paired up with Great Dane Heating and Cooling. I wanted to share my experience with you about the company. An appointment was set up and I was provided, through a text message what the procedure would be that the company practiced. They provided me with very helpful and useful info on my Technician, Christopher Gojcaj..So I knew what to expect when he arrived. He arrived, on time and was extremely polite and professional. I explained my issues to him and he set out to fix my problem. He checked everything and thought that he had it all set to go, and was preparing to leave, however, as things go, the problem was a little more involved and needed more attention. He made a call and decided to go the extra mile and replace a part that was a last resort. Lo and behold, that, indeed FIXED the problem. I appreciate that he took the extra time to analyze and think through the problem. It's people like Chris that make the world go around. He doesn't just do his job....he goes the extra mile. That is so very important in this hurried world that we now live in. It's so important to have pride in the job that you do, and he is a gem. Thank you so much Christopher for going above and beyond for me. You deserve recognition for the job that you do and the person that you are......Once again..Thank you
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Unfortunately, our water heater burst during the pandemic and we were concerned about a technician entering into our home. I commend Great Dane and their staff for the amazing efforts put forth in protecting everyone and prioritizing our family. Amber was great in answering any questions that we had and in communicating with us prior to the technician arriving. Prior to Kristoff's arrival, we were sent his photo and informed that he would be arriving with Personal Protection Equipment. When Kristoff arrived, he was very professional and accommodating in maintaining social distancing regulations. He was knowledgeable and even called the supervisor to determine what could be done. We would highly recommend Great Dane for service repair. Our family was treated with respect and regard, amidst a major appliance repair during the COVID-19 pandemic.
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They are very professional. Zachary came out to my home and did a thorough inspection and safety test on my furnace in which he had assess the problem being the inducer motor. He told me they did not have the part and that it would have to be ordered. I was very surprised to receive a call the very next morning informing me that they have the part and wanted to know if someone would be home, about 30-40 minutes later Zachary was at the door and had the new part installed in no time. Great service, very professional and he was safe during this pandemic he wore a mask while in the house. I will definitely recommend. Thank you for the speedy service.
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Service couldn't have been any faster when the furnace went out in my rental home. I called to report my problem at 9:00 in the morning and Brian was there before the morning was over. It took him about 10 minutes to pin point two separate problems and was able to explain what he found so that I could understand. It was obvious he is an experienced repairman.
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He was very friendly..wore all his gear and took social distancing very serious..explained every detail so I/ ME could understand...Just so kind and knew his stuff I have a boiler and not everyone knows how to service them...He told me things i never knew so i actually learned something..Feel good about having someone know about my kinda heat.... So its a YES id recommend Great Dane Heating
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Professional, knowledgeable. Able to identify and remedy my furnace problem quickly. Had the parts on the repair truck, so no waiting to order the required parts. Would recommend Great Dane to anyone that needs repair work done quickly and efficiently. As a former serviceman myself, that's the highest complement I can give.
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I have had work done by Great Dane a few times now. Great customer service, both technicians (Kris and Zach) were very nice, explained all the services they were providing, and did a great job on the installation of my new hot water tank. Both answered any questions that I had and reviewed everything with me when the job was done. Very competitive pricing. A great company with a mom & pop type of feeling where they are nothing but nice and helpful. I will continue to use Great Dane for any of my HVAC needs in the future.
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