Brett came out on a Friday night (his daughter’s 3rd birthday, no less) and was able to diagnose the problem. Unfortunately, our 40 year old central air unit has lived its life and now needs to be replaced, as the repair would be more costly than installing a new, more efficient unit. Thank you, Brett, for explaining clearly the issues and helping us make the right choice.
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Been very satisfied through all the years working with GD. I have only encountered one technician thru the years that I had an issue with and whether it was him or me we are all entitled to an off day so I didn’t let that one experience impact me decision to continue with GD. Zachary was excellent with my most recent visit
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Professional service at all levels. I felt that Great Dane respected me as a customer and did all the things (even in the way they talked to me) needed to ensure I received their best service. My A/C problem was fixed in a timely and cost effective manner. I was totally satisfied with my experience with Great Dane and will use them again.
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My repair was not easy for my tech but he was able to complete the repairs before he left my house. He kept telling me he wasn't leaving until my unit was running. It came down to a rodent chewed up some wires in the outside wires but burn up a lot of parts. I want to thank the technician for all he effort and sticking with the repairs.
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Everyone I have interacted with at Great Dane HVAC has been friendly and knowledgeable. I have subscribed to Great Dane's Customer Care Program from installation through the present and am always impressed with the skill and thoroughness of the Service Techs. They keep our HVAC system running at maximum efficiency.
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Kristin was very pleasant, professional and empathetic to my situation. She set up an immediate appointment and Mike came quickly...I didn't have to wait for weeks to get an appointment. Mike was great..he assessed my issue and had the problem resolved within a couple of days. I'm comfortable again...THANK YOU!!
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Great Dane has been hassle-free. They repaired my old Lennox furnace last November and the techs were great. Great Dane recently installed a new high efficiency a/c and furnace and again install techs were superb. So I would strongly recommend Great Dane; I only wish Carrier was as responsive as Great Dane, but that is another story. Just had Great Dane service tech here to check a/c system. Highly competent and informative. Just signed up for Great Dane’s scheduled service program because we expect continued great service.
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Excellent service experience from representative's call and scheduling to actual service call. Technician is knowledgeable, communicates well in terms a layperson can easily understand and instructs client in options.Very professional. As a result of this experience, I considering a future HVAC replacement with Great Dane.
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