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By Catherine S. on 05/28/19
Thank you George and Edwin for a fast, courteous and very professional job.

By Lisa P. on 05/23/19
Same day electrical service by Mark H. for a business in Warwick, RI. Prompt and great communication with business.

By Mark T. on 05/22/19
Liked that tech called to tell me he was on his way!

By Ken C. on 05/15/19
Jim D. and Patrick C. replaced the old pipes in my shower that were leaking and brought our system up to code. They were extremely knowledgeable, professional and courteous. They explained everything that they planned to do completely and did an amazing job and cle...
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Jim D. and Patrick C. replaced the old pipes in my shower that were leaking and brought our system up to code. They were extremely knowledgeable, professional and courteous. They explained everything that they planned to do completely and did an amazing job and cleaned up after they were done. We had been so stressed about finding a good, reliable contractor to do this job as our bathroom has vintage tiles that we thought we were going to have to replace. All of our repairs were completed to perfection and to our amazement absolutely NO tiles were damaged or needed replacing. Thank you GEM Plumbing, and especially to Jim and Patrick, for your superior customer service.
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By Maureen G. on 05/08/19
My experience- I was impressed with the same day customer service visit that identified the problem. My water tank was leaking and I was very concerned about the leak progressing and the possibly that I would not be able to replace the tank ASAP. The service I rece...
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My experience- I was impressed with the same day customer service visit that identified the problem. My water tank was leaking and I was very concerned about the leak progressing and the possibly that I would not be able to replace the tank ASAP. The service I received was exceptional. I was given a detailed review on the installation process and how the water tank would operate. The team was very knowledgeable and explained the future maintenance procedure that would keep my new tank to run efficiently. Thank you Walter Pimentel and Paul Cabral for your great service. Earl Lopez Maureen Gomes Lopez
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By Jacob R. on 05/01/19
Jacob R. is a wonderful person, he explained and showed me what was wrong. He is a very, very nice person...

By DEBRA D. on 05/01/19
Excellent!

By Josephine M. on 04/23/19
Jim and Patrick just finished a plumbing job for me. They are both really competent and nice gentlemen. I couldn't be more satisfied. Fabulous job.

By Gina O. on 04/23/19
We can't even express how pleased with are with Jeff and the excellent work he does. He is neat, professional. friendly and of course a great plumber! He explains the work he's going to do in easy to understand terms, and then does a great job. Very highly recommend him!

By Susan M. G. on 04/16/19
Jeff and Carlos just finished up installing a garage disposal. They also went above and beyond, checking my water pressure and explaining everything to me. They did a great job - professional, clean and informative. Thanks guys.

By Bill E. on 04/11/19
To say that Ron Ansaldi and Bill Tessier did an excellent job is an understatement!! These gentlemen installed a new heating system, replaced radiators and repaired numerous pipes in my home. They worked nonstop for a month, and were the epitome of professionalis...
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To say that Ron Ansaldi and Bill Tessier did an excellent job is an understatement!! These gentlemen installed a new heating system, replaced radiators and repaired numerous pipes in my home. They worked nonstop for a month, and were the epitome of professionalism. They showed up on time and worked tirelessly to get the job completed in an exceptional manner. They communicated daily on the progress and what was to be done the next day. I found them both to be very pleasant, professional, reliable and extremely competent. I highly recommend both of these gentlemen and the company that they represent. GEM plumbing did an exceptional job! Thank you!
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By Bill E. on 04/11/19
To say that Bill Tessier and Ron Ansaldi did an excellent job is an understatement!! These gentlemen installed a new heating system, replaced radiators and repaired numerous pipes in my home. They worked nonstop for a month, and were the epitome of professionalis...
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To say that Bill Tessier and Ron Ansaldi did an excellent job is an understatement!! These gentlemen installed a new heating system, replaced radiators and repaired numerous pipes in my home. They worked nonstop for a month, and were the epitome of professionalism. They showed up on time and worked tirelessly to get the job completed in an exceptional manner. They communicated daily on the progress and what was to be done the next day. I found them both to be very pleasant, professional, reliable and extremely competent. I highly recommend both of these gentlemen and the company that they represent. GEM plumbing did an exceptional job! Thank you!
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By Diana on 04/10/19
Ryan and his team installed a Mini Split Air conditioning system at our house over the last 3 days. They were courteous, timely and respectful. Their work was impeccable and their desire to provide is with the system we wanted was evident as they kept us informed...
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Ryan and his team installed a Mini Split Air conditioning system at our house over the last 3 days. They were courteous, timely and respectful. Their work was impeccable and their desire to provide is with the system we wanted was evident as they kept us informed throughout the installation. Thank you to the entire GEM Team for your professionalism and making 3 days during the installation as pleasant as possible.
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By Kevin K. on 04/09/19
Recently, the gas company was servicing my mothers neighborhood, replacing all underground pipes and gas meters. When they got around to my mothers home, they noticed a small gas leak inside the home. They informed my mother that she would have to contact a plumber...
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Recently, the gas company was servicing my mothers neighborhood, replacing all underground pipes and gas meters. When they got around to my mothers home, they noticed a small gas leak inside the home. They informed my mother that she would have to contact a plumber to fix the leak before they would be able to reconnect her gas service. The leak was in an elbow portion of a pipe and we were told by the gas company that it was an ‘easy repair’. My mother called upon GEM Plumbing and Heating to come out and fix the leak because they had done previous work in her home and she was familiar with them. To her disbelief, they quoted her $1,349 to fix what she was told by the gas company, was a simple job. GEM TOOK ADVANTAGE OF THE SITUATION (where my mothers gas service was turned off) and couldn’t be turned back on until repaired. GEM decided to turn this job into a ‘big to-do’. This put my mother in a spot. Thankfully, instead of just giving in and telling them to go ahead and fix it, she decided to contact another local and highly rated “Professional Company” to come out and look at it. They were upfront with her on pricing and it was on a per-hour basis plus any materials costs. When the job was complete, it cost her $247.00 and it took them a little over an hour to complete. That’s a whopping $1,100 less than what GEM was to charge for the same job/end-result. Incredible! Bottom line here, watch your wallet and by all means get a second quote before choosing GEM. I’d also like to mention that when the gas company came back out to turn on the gas, they had to inspect the repair work done because the gas was turned off when it was actually being repaired. They said that everything looked good and that there were no leaks.
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By Noemi J. on 04/09/19
Brian and Nick were professional and courteous. They took the time to go over with my husband and I the pre-work being performed and explained in detail what was found and what recommendations were needed (minor issues). They always clean the area they work in af...
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Brian and Nick were professional and courteous. They took the time to go over with my husband and I the pre-work being performed and explained in detail what was found and what recommendations were needed (minor issues). They always clean the area they work in after the work is performed. We have been a customer for years and trust GEM Plumbing & Heating. We have also recommended them to family and friends and will continue to highly recommend them to anyone looking for home service and repair. Thank you Gem!
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By April on 04/03/19
Jim came out and went through all the plumbing in our 20 year old home. It gave me great peace of mind. Thanks Jim.

By April on 04/03/19
Jim came out and went through all the plumbing in our 20 year old home. It gave me great peace of mind. Thanks Jim.

By Gil P. on 03/26/19
Very professional and friendly and good job when they were done would have them back anytime

By Victoria P. on 03/21/19
GEM provides excellent service from assessment to installation. From Bill to Kevin Breen to Josh and his crew, overall great experience. My heating system needed to be replaced immediately. GEM made it happen. We can’t thank enough Josh and his crew for worki...
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GEM provides excellent service from assessment to installation. From Bill to Kevin Breen to Josh and his crew, overall great experience. My heating system needed to be replaced immediately. GEM made it happen. We can’t thank enough Josh and his crew for working overtime. They arrived on time, worked for 2 days, were professional and courteous. They left my basement clean and neat after installation. What a great company!
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By Beverly Presley on 03/14/19
Brian's assistant was Nick K. Both were very professional and courteous. They arrived on time and finished promptly. Also removed the used filter without me having to ask, which the previous technician failed to do. Brian took the old filter as well. Many thanks!
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Nathaniel N
2 Years
Rating:
(9 total reviews)
Ed L
Rating:
(8 total reviews)
Tony G
13 Years
Rating:
(7 total reviews)
Bryan P
8 Years
Rating:
(6 total reviews)
Ryan F
4 Years
Rating:
(5 total reviews)
Anthony R
Rating:
(5 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Gem Plumbing & Heating Co. Inc has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Gem Plumbing & Heating Co. Inc. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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