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By Gina and Mark Orszulak on 08/27/19
We absolutely love Jeff and David. They were able to fix our problem quickly! They explained the work they were going to do. They were friendly and knowledgeable and spoke in terms we understood. The work was done neatly! Would highly recommend them to others.

By Anthony M S. on 08/14/19
Although Zac originally provided a thorough estimate based on the requests and requirements of my wife and myself, Adam was the lead technician who arrived at our home the day of the scheduled service. Adam carefully went over the details of the requested work with...
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Although Zac originally provided a thorough estimate based on the requests and requirements of my wife and myself, Adam was the lead technician who arrived at our home the day of the scheduled service. Adam carefully went over the details of the requested work with my wife and l. The professionals from GEM went to work on what was an extensive list of projects. They communicated with the town electrical inspector as well as our local power company to coordinate the disconnection of service and it's resumption once the work was completed. Everything went like clockwork and we couldn't be happier.
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By amy w. on 08/02/19
excellent customer service and work ethic! The team I have worked with is why I am a returning customer.

By Sandi C. on 07/31/19
I had a clogged kitchen sink along with leaky PVC pipes. Ron A was the Service Pro that came out to make the repairs. Before he arrived (well within the time frame I had booked), he called to let me know thet he would be one his way and arrving in 20 minutes or s...
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I had a clogged kitchen sink along with leaky PVC pipes. Ron A was the Service Pro that came out to make the repairs. Before he arrived (well within the time frame I had booked), he called to let me know thet he would be one his way and arrving in 20 minutes or so. He was very knowledgable and courteous and explained the what the fix would entail along with the costs involved. When the job was complete, he cleaned up the work area and polished out the sink. I would recommend GEM and congratulate them for employing top notch pros like Ron.
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By Paul on 07/23/19
We had sewage backing up into our basement sink last night and Nate came out to clear it first thing in the morning. He explained what he would do, cleared the blockage, showed us the results, and was very informative throughout the process. He was also on time, wo...
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We had sewage backing up into our basement sink last night and Nate came out to clear it first thing in the morning. He explained what he would do, cleared the blockage, showed us the results, and was very informative throughout the process. He was also on time, worked continuously, and was pleasant to interact with. The final price matched the estimate provided as well, which is always a relief in situations like this. It was clear from his efforts that he wants the best outcome for his customers and we really appreciated it! We'll definitely be using GEM in the future.
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By Ralph R. on 07/11/19
Within two weeks after my a/c was repaired it stopped working again. I called immediately and was given an appointment date. They called and arrived on Thursday as planned. My pro was JING and after explaining my situation he immediately went to work on my probl...
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Within two weeks after my a/c was repaired it stopped working again. I called immediately and was given an appointment date. They called and arrived on Thursday as planned. My pro was JING and after explaining my situation he immediately went to work on my problem, found the source and corrected it all within an hour. A cracked pipe was the cause of my problem and was missed in the first call out, probably due to darkness outside and in the attic. No excuses there was no charge and they stood behind their commitment to its customer. I am very glad that I chose GEM to begin with in solving my problems.
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By RALPH R. on 06/25/19
I was in a terrible fix. I phoned GEM for help. They dispatched Jacob to assist me. It was after 10:00pm. I was leaving on vacation at 6:00am Tuesday morning. My a/c stopped working after running all day, it just quit. Jacob phoned me and said he was on his w...
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I was in a terrible fix. I phoned GEM for help. They dispatched Jacob to assist me. It was after 10:00pm. I was leaving on vacation at 6:00am Tuesday morning. My a/c stopped working after running all day, it just quit. Jacob phoned me and said he was on his way. When he arrived and shortly after we talked he told me that he knew what my problem was and he went right to work fixing it. My drain line was plugged and as the water filled the pan it triggered a shut off switch to act and shut down the a/c unit. Jacob was right and he had me up and running within an hour. He was friendly, courteous, professional. I couldn’t have asked for a better repairman than Jacob.
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By Brenda Diclemente on 06/24/19
Wonderful service from beginning to completion. Punctual, courteous and very clean. Will highly recommend Gem to anyone.

By Raymond J. on 06/21/19
Ten + year old water tank not working today. No pilot, no burner, no hot water. Called GEM, who had originally installed the unit. Ron Ansaldi was the person who came to the house. He checked all the parts and determined it would not be worthwhile replacing the...
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Ten + year old water tank not working today. No pilot, no burner, no hot water. Called GEM, who had originally installed the unit. Ron Ansaldi was the person who came to the house. He checked all the parts and determined it would not be worthwhile replacing them. A new tank was needed. Mine was still under warranty. Ron called and ordered a new tank. He started dismantling and draining while waiting for the new tank to arrive. In my opinion, everything Ron did was top notch. He is obviously very professional and also friendly and easy to speak with. When the tank arrived, everything was installed quickly and professionally. I am extremely pleased with the service and couldn't ask for more. All was "top notch".
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By Diane on 06/20/19
We found ourselves in the dark Thursday evening. Called Gem. They sent Zack out & he was able to get our electricity temporarily back on. Came back the next morning with another Tech & did quite a bit of work. They were very pleasant & professional. Great Work....
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We found ourselves in the dark Thursday evening. Called Gem. They sent Zack out & he was able to get our electricity temporarily back on. Came back the next morning with another Tech & did quite a bit of work. They were very pleasant & professional. Great Work. Would definitely call them again.
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By HOWARD S. on 06/20/19
Dave came as an apprentice with Ed. He did a substantial portion of the work, and he did it well. I recommend him highly.

By HOWARD S G. on 06/20/19
Ed and Dave came when needed. They did a great job. Ed is clearly a well-seasoned plumber, with excellent expertise. Our job was relatively straightforward, and Ed was clear about what was needed, competent in the execution, and finished when predicted.

By ROBERT L W. on 06/18/19
EXCELLENT JOB

By Shawn B. on 06/14/19
First, my service pro Carlos Arruda is not one of the choices so I just picked any. We had a problem with our shower controller with leaking and having the selector to change from faucet to shower broken. Carlos Arruda and his helper Ferb were amazing. There was an...
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First, my service pro Carlos Arruda is not one of the choices so I just picked any. We had a problem with our shower controller with leaking and having the selector to change from faucet to shower broken. Carlos Arruda and his helper Ferb were amazing. There was an issue with removing on of the parta of the valve. This part would decide if we could fix it by just replacing the part, or having to go through the wall and replace the whole thing, which would basically double the cost of the repair. Carlos was not giving up on getting this piece out. I had already succumbed to the fact its gonna be the pricey fix! He tried everything he could think of and FINALLY on the last idea, he and Ferb got the part loose. They spent a good 45 minutes trying to remove this piece. They went ABOVE AND BEYOND my expectations! This just showed me that this company is not driven by getting the most money on a job and are truly there to help people! I will be recommending Gem to everyone I know and they have gotten a lifelong customer! I cant say thank you enough to Carlos and Ferb for their professionalism and their pride in their work!
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By Scott B. on 06/13/19
Techs were on time and very professional. They explained the work that needed to be and did it in a timely manner. Definitely will use again

By Amit C. on 06/07/19
Jacob is a thorough professional and does his job very seriously. For our recent AC tune up he took his time and made sure all different components are in working condition. He goes out of his way to help the customer and I am very satisfied with the service that h...
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Jacob is a thorough professional and does his job very seriously. For our recent AC tune up he took his time and made sure all different components are in working condition. He goes out of his way to help the customer and I am very satisfied with the service that he provided. Thank you Jacob. Wish you all the best for your future.
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By Michelle MacIntosh on 06/05/19
Every interaction I have had with someone from Gem had been wonderful. Yesterday Bryan P and Anthony C came out to install dual units and they were so helpful, polite and respectful. They even offered to put everything back the way it was, including hanging my pict...
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Every interaction I have had with someone from Gem had been wonderful. Yesterday Bryan P and Anthony C came out to install dual units and they were so helpful, polite and respectful. They even offered to put everything back the way it was, including hanging my pictures back up! They left my house looking beautiful and it was like they were never even there.
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By Michelle M. on 06/05/19
Every interaction I have had with someone from Gem had been wonderful. Yesterday Bryan P and Anthony C came out to install dual units and they were so helpful, polite and respectful. They even offered to put everything back the way it was, including hanging my pict...
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Every interaction I have had with someone from Gem had been wonderful. Yesterday Bryan P and Anthony C came out to install dual units and they were so helpful, polite and respectful. They even offered to put everything back the way it was, including hanging my pictures back up! They left my house looking beautiful and it was like they were never even there.
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By David G. on 06/02/19
On time, friendly, & knowledgeable. I would recommend Jacob.

By Ivan Navarre K. on 06/01/19
Excellent service, if somewhat pricey. All staff were courteous, professional, supportive, and knowledgeable. Work was completed on time and to my satisfaction.
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Select any employee to see all their reviews.

Brian P
1 Year
Rating:
95 total reviews!
Jacob R
1 Year
Rating:
48 total reviews!
Andrew M
5 Years
Rating:
(33 total reviews)
Jeff F
5 Years
Rating:
(12 total reviews)
Jim D
2 Years
Rating:
(12 total reviews)
Jing Feng N
Rating:
(10 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Gem Plumbing & Heating Co. Inc has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Gem Plumbing & Heating Co. Inc. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Aaron P has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
4 total reviews
By Shawn B. on 06/14/19
First, my service pro Carlos Arruda is not one of the choices so I just picked any. We had a problem with our shower controller with leaking and having the selector to change from faucet to shower broken. Carlos Arruda and his helper Ferb were amazing. There was an...
(View More)
First, my service pro Carlos Arruda is not one of the choices so I just picked any. We had a problem with our shower controller with leaking and having the selector to change from faucet to shower broken. Carlos Arruda and his helper Ferb were amazing. There was an issue with removing on of the parta of the valve. This part would decide if we could fix it by just replacing the part, or having to go through the wall and replace the whole thing, which would basically double the cost of the repair. Carlos was not giving up on getting this piece out. I had already succumbed to the fact its gonna be the pricey fix! He tried everything he could think of and FINALLY on the last idea, he and Ferb got the part loose. They spent a good 45 minutes trying to remove this piece. They went ABOVE AND BEYOND my expectations! This just showed me that this company is not driven by getting the most money on a job and are truly there to help people! I will be recommending Gem to everyone I know and they have gotten a lifelong customer! I cant say thank you enough to Carlos and Ferb for their professionalism and their pride in their work!
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By Rhonda C. on 06/27/18
The Field Service Rep, Aaron, was very professional, personable, very neat and did a great job. I would call GEM plumbing again in a heart beat.

By Valerie S. on 12/27/17
Aaron was very polite and informative. He assessed the situation regarding the shutoff to a leaking outside faucet, quickly. He offered two possible solutions. He also checked a second outside faucet/shutoff, confirming it was fine and did not need any repair. In a...
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Aaron was very polite and informative. He assessed the situation regarding the shutoff to a leaking outside faucet, quickly. He offered two possible solutions. He also checked a second outside faucet/shutoff, confirming it was fine and did not need any repair. In addition he happened to notice my dryer vent tube was not connected properly, so secured it in two places with tape, doing this as a courtesy, which I very much appreciated. I mentioned my heating/AC systems to him, and he then got a Home Advocate Plan pamphlet for me, and reviewed the various programs with me, suggesting I read over the information and then contact the main office if I was interested in an HA Plan. I could not have been more impressed by how professional, informative and courteous Aaron was. Thank you Aaron! Keep up the good work!
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By James C. on 09/24/17
Aaron came to our home to fix leaks in a ceiling. He was professional in his demeanor and kept us informed every step along the way. He was also a very polite and personable young man. He is a credit to your company.
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