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By mary S. on 05/31/18
Bill,Ferb,and Anthony were great. They explained what they were doing and listened to all our questions and concerns. The electrician and his assistant were very thorough and did a nice job. Overall they all worked very hard and diligently installing the multi spli...
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Bill,Ferb,and Anthony were great. They explained what they were doing and listened to all our questions and concerns. The electrician and his assistant were very thorough and did a nice job. Overall they all worked very hard and diligently installing the multi split system. I highly recommend for anyone looking to improve the energy efficiency of their home to utilize GEM.
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By Frank DiMasi on 05/25/18
We had a new gas boiler and indirect water heater installed and cannot say enough about the Gem Team! From the Chris who provided the quote to Dan and his crew that did the install it was a great job every step of the way.

By Ron G. on 05/24/18
I was informed by the tech that the contacts were bad and would cost 300 and change to replace and repair before charging my ac unit I decided to change myself when I went to open the panel I found out that there was nothing wrong with the contacts and they never ...
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I was informed by the tech that the contacts were bad and would cost 300 and change to replace and repair before charging my ac unit I decided to change myself when I went to open the panel I found out that there was nothing wrong with the contacts and they never charge the system not the first problem Ive had with Gem pluming and heatimg I feel like a baby sitter trying to figure out why they cant seem to fix the problems and I for some reason or other
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By Cathy S. on 05/20/18
Jacob R came to fix my furnace that wouldn’t start up. He was friendly, knowledgeable and fixed the problem easily. We are have our AC system checked so we don’t run into any problems and I will be asking for Jacob as the technician

By Gail M. on 05/18/18
Tom and Paul did a great job. Left are very neat and clean. Im very happy with the suggestion of preventative maintenance. They are coming back on Thursday to jet the line. Thank you for your help.

By Charlene Farley on 05/18/18
Excellent service by electrician Adam V. Resolved all issues from a lightening strike to our house. Efficient, professional and courteous! Would Highly recommend GEM Plumbing and Heating. C. Farley

By Eric D. on 05/16/18
great service ,workers friendly.

By Donna LaCroix on 05/14/18
Brian V. the field technician was terrific. Eric A., his apprentice was also with him. Brian V. arrived on time, diagnosed the problem of why I had no A/C or heat, and explained it to me. Brian ordered the part I needed, came back today, and installed it. Both me...
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Brian V. the field technician was terrific. Eric A., his apprentice was also with him. Brian V. arrived on time, diagnosed the problem of why I had no A/C or heat, and explained it to me. Brian ordered the part I needed, came back today, and installed it. Both men were very courteous, and professional & the work was done very efficiently. I highly recommend GEM Plumbing & Heating based on this great level of service.
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By Robert S. on 05/13/18
Bill T came today after we had discovered that our boiler wasn't working. He arrived within the time frame that he had given us. Bill was knowledgeable, professional and friendly and he quickly solved the issue that we had. Bill explained the repair/maintenance tha...
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Bill T came today after we had discovered that our boiler wasn't working. He arrived within the time frame that he had given us. Bill was knowledgeable, professional and friendly and he quickly solved the issue that we had. Bill explained the repair/maintenance that he was performing in terms that were easy to understand. Finally, Bill left us with some helpful information regarding other services. Thank you Bill and Gem Plumbing and Heating! From Catherine and Rob Staples
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By Steven I Cohen M. on 05/10/18
Paul D was prompt, efficient, knowledgeable and personable. He quickly found the source of our leak, fixed it and explained in lay terms how it occurred and how to prevent it in the future. Charges were reasonable. He also made other suggestions about regular main...
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Paul D was prompt, efficient, knowledgeable and personable. He quickly found the source of our leak, fixed it and explained in lay terms how it occurred and how to prevent it in the future. Charges were reasonable. He also made other suggestions about regular maintenance to prevent other problems and he tweaked a few other unrelated areas which needed to be addressed in the course of trying to diagnose the initial problem. A terrific plumber!
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By Cindy G. on 05/08/18
Jacob and Brian serviced our minisplits today. I was very happy with their service. They were friendly and took the time to answer all my question.

By Helen T. on 05/08/18
I was out of hot water for a full day and called Gem whom I had previously and was satisfied with their work. They were going to come out Sunday but I did not want to pay the emergency fee so I waited the next day which they arrive first thing in the morning to put...
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I was out of hot water for a full day and called Gem whom I had previously and was satisfied with their work. They were going to come out Sunday but I did not want to pay the emergency fee so I waited the next day which they arrive first thing in the morning to put in a new hot water heater. They work straight through from 9:30 until around 2 pm and they also cleaned up the area they went over the how to turn off the water on the new hot water tank. They also discuss the warantee covering the new tank. They took the time to explain everything about the new product and about the features. I would use them again. This is the second time I used the Gem residential company.I would recommend them to anyone. They are dependable and reliable.
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By Donna N. on 05/06/18
Very efficient and knowledgeable. Answered all my questions.

By Paul Levesque on 05/02/18
Jacob was here at the designated time and was very professional and took the time to do his work. when an issue came up with the AC, he was able to fix it.

By George C. on 05/02/18
The maintenance service was efficient and cordial.

By Jenn p. on 05/02/18
Both men who came to my house were amazing. Thorough job inside and out and took the time to explain the parts and what I need to do to maintain the unit.

By Marjorie L. on 05/01/18
I had a problem with a gas smell in the basement. Gem Plumbing & Heating sent someone right away. Jacob Rivera called and showed up on time. He was professional and quickly diagnosed the problem. I appreciate when someone knows their business AND has excellent cust...
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I had a problem with a gas smell in the basement. Gem Plumbing & Heating sent someone right away. Jacob Rivera called and showed up on time. He was professional and quickly diagnosed the problem. I appreciate when someone knows their business AND has excellent customer service. Thank you, Jacob.
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By Kathleen M. on 04/21/18
Outstanding service from Nathan. His work was timely, his explanations of what we needed done were very helpful to us. We feel he went out of his way in both his work and his care to explain about our situation. We have trusted Gem in the past and Nathan is an exce...
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Outstanding service from Nathan. His work was timely, his explanations of what we needed done were very helpful to us. We feel he went out of his way in both his work and his care to explain about our situation. We have trusted Gem in the past and Nathan is an excellent example of the reason why. Great job.
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By Joann gauthier on 04/19/18
Jing had a helper name Erick with him, both professional and courteous...on time and thorough...

By Denis A. on 04/17/18
Just had Joseph C. and his assistant Dave from GEM finish a job at my house. They did a great job! It started out simple, just changing a kitchen faucet, but it became complicated. It's an old house with old plumbing and I couldn't disconnect the faucet from the pi...
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Just had Joseph C. and his assistant Dave from GEM finish a job at my house. They did a great job! It started out simple, just changing a kitchen faucet, but it became complicated. It's an old house with old plumbing and I couldn't disconnect the faucet from the pipes, I was afraid I was going to brake something, so I called GEM. The water shut-off valves to the sink didn't close all the way so I had to shut the main valve. When I did that the gate valve broke (old house with old plumbing). To get to that they had to get a GEM carpenter to cut an access panel (didn't know they had carpenters). Now I had to get the Water District to turn off the water to the house. So, after the District turns off the water, the faucet is changed (day one), the access panel is cut, the main water valve changed, the District turns the water back on, all lines checked for leaks, we find that the shut-off valves under the sink leak (old house, old plumbing), so now they have to change those.. OMG! And this is all day two. Joseph C., Dave and the carpenter (I didn't get a name) did a great job! They couldn't have been more friendly or helpful! And the bill, I thought it was going to be bigger because of all the work they had to do. And I got a military discount, I didn't know GEM offered one. The guys must have noticed my military plates on the car and just applied the discount without me having to ask for one, thanks for that! All in all, I couldn't be more satisfied. I've used GEM several times over the years and I've always had a good experience. Thanks for everything guys!
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