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By Carolyn S. on 04/15/18
I have relied on Gem Plumbing for several years and have always been pleased with their service. I particularly appreciate the service done by Brian V* who always does a thorough inspection of furnace and air conditioning units. He is most professional and courteous!

By kandavanam a. on 04/13/18
The super job done by the field officer is really appreciable

By kandavanam a. on 04/13/18
The super job done by the field officer is really appreciable

By Ray K. on 04/09/18
I though the price for 2 1/2 hours of work was very high service charge of 134.00 and 400.00to do the job

By Allison M. on 04/09/18
Bill T. diagnosed the problem with our boiler. He fixed parts that were leaking. He told us to hold off on fixing gas valve because sometimes it gets wet and is able to dry out and fixes itself. It was nice that he didn't immediately suggest we do it to take our mo...
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Bill T. diagnosed the problem with our boiler. He fixed parts that were leaking. He told us to hold off on fixing gas valve because sometimes it gets wet and is able to dry out and fixes itself. It was nice that he didn't immediately suggest we do it to take our money. We appreciated his honest opinion!
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By Alesia D. on 04/08/18
They did a great job installing a new ejector pump and a new alarm system for it. They spent a lot of at our house because some things didn’t go very smoothly. Brian was very knowledgeable. We felt very comfortable with him doing the job. Thank you!

By Dennis l. on 04/04/18
Efficiently serviced the furnace while being Very professional, knowledge, and friendly.

By Carlo G. on 04/02/18
Excellent customer service provided by both Bill (William) T****** and Erick. They were punctual, attentive, and most importantly fixed the leaking radiator issue I had and also detected my hot water tank had a leak. The cause of the problem was explained thoroughl...
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Excellent customer service provided by both Bill (William) T****** and Erick. They were punctual, attentive, and most importantly fixed the leaking radiator issue I had and also detected my hot water tank had a leak. The cause of the problem was explained thoroughly to me. I would recommend to others. Thanks.
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By Jo a. on 04/01/18
Just installed a/c and the entire experience...first call to inquire, consult/planning with Chris, and installation...all 5-Star. Kevin and team were prompt and professional. He took the time to walk me through options for unit location, landscape considerations, e...
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Just installed a/c and the entire experience...first call to inquire, consult/planning with Chris, and installation...all 5-Star. Kevin and team were prompt and professional. He took the time to walk me through options for unit location, landscape considerations, etc. the finished job was top notch..couldn’t be happier.
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By Daiann y. on 03/31/18
GEM is the only one responded to my request on Saturday night. Brian P. came and delivered a very good and quality work. He is very friendly and efficient. We will definitely use his service again when needed.

By Ana M. on 03/31/18
Jacob did a very good job, was very nice and explained everything that needed to be done to fix our problem. Great service we are very happy

By Ana M. on 03/31/18
Very nice and professional service. Brian was very thorough checking everything that could be wrong and fixing our problem quickly. We are very happy with the service. Thanks!

By marilyn p. on 03/30/18
Brian V and Erick W were professional, extremely knowledgeable and very good at explaining what our problem was and what our options were. They were also extremely patient in dealing with two weary senior citizens! Gem quickly got these two men on the job which was...
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Brian V and Erick W were professional, extremely knowledgeable and very good at explaining what our problem was and what our options were. They were also extremely patient in dealing with two weary senior citizens! Gem quickly got these two men on the job which was greatly appreciated.
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By Stephan B. on 03/26/18
The technician was excellent and very clear through out the process of fixing my furnace. He also was courteous and prompt in getting the work done. His assistant was also a very good complement to him as he mirrored good training and work ethic. I would request th...
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The technician was excellent and very clear through out the process of fixing my furnace. He also was courteous and prompt in getting the work done. His assistant was also a very good complement to him as he mirrored good training and work ethic. I would request them again to do any work.
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By George C. on 03/23/18
Our two-year old gas-fired ****** **** ***** ** ****** ******** boiler shut down early in a recent morning. My repeated attempts to restart the system failed. I called for Emergency Service from GEM Plumbing & Heating Services with whom I have a $20/mo maintenance ...
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Our two-year old gas-fired ****** **** ***** ** ****** ******** boiler shut down early in a recent morning. My repeated attempts to restart the system failed. I called for Emergency Service from GEM Plumbing & Heating Services with whom I have a $20/mo maintenance contract. William T****** (Bill T.) and helper arrived 6 hours later, efficiently traced the problem to a corroded flame sensor, which he cleaned and replaced for a maintenance and service charge of $133.96. I called Mr. T******** attention to a separate, non-emergency problem with the heating system, which was an apparent partial blockage in the piping to one of the six zones. As requested, Mr. T****** returned the next day at 10 am with a different helper and began several hours of attempts to flush the partially blocked zone, which include replacement of the main pressure regulator and check valve so as to permit a flush at higher than the normal 17 psi operating pressure. After that failed, and just before giving up, he noticed in the pipe to the partially blocked zone a check valve, which is part of the old system and no longer essential in the new ****** ****. A simple twist of that check valve fixed the problem. The cost, with 5% discount, was $605.63. Mr. T****** was consistently cordial and diligent in his work, and friendly in explaining his various operations. I would be happy to call on him for any possible future problems with the ****** ****, though with the hope that he might zero in on the solution more quickly next time.
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By Janet R. on 03/22/18
From customer service to the plumbers, everyone was friendly and professional. Estimate and job was done in one visit.

By Marc L. on 03/15/18
On time, excellent service replacing sump pump.

By William D. on 03/14/18
I called during a nor'easter requesting service that I said was not an emergency. They responded immediately and sent Brian out the next day. Brian's explanation of the problem, the pricing, and the time to fix were clear and frank. Great service overall!

By Judy P. on 03/13/18
Brian P. Was very professional, came when he said he would, and cleaned up after the job, as though he was never there. I will make sure the next time I need a plumber, I will call Gem first. I would, also, ask for Brian P. He was that accommodating, and professional.

By Brian M. on 03/11/18
We had lost our water at home and in our barn. Brian Parmenter and Joe were here within 15 minutes of our call to GEM and were able to restore our water and correct an unrelated problem with our very complicated water system. Since we have horses, it was vital tha...
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We had lost our water at home and in our barn. Brian Parmenter and Joe were here within 15 minutes of our call to GEM and were able to restore our water and correct an unrelated problem with our very complicated water system. Since we have horses, it was vital that we have water. Thank you to Brian, Joe, and the GEM team!!
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