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By Michael Ginsberg B. on 10/21/19
Very efficient and knowledgeable. Knew what to do and how to do it. We are pleased and would hope he would come back in the future if needed

By Steven R. on 10/17/19
Alan and Damon installed a bathroom exhaust fan for us. We have no complaints about their work; my wife and I were pleased with their professionalism.

By Robert A. on 10/12/19
Dave and Shaun came to take care of my problem. They were super!! Also, when they were there, my toilet broke. they stayed an extra 35 minutes and fixed it. They were neat and clean. Love the coupons on my computer I get. Save me a service call charge. The guys als...
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Dave and Shaun came to take care of my problem. They were super!! Also, when they were there, my toilet broke. they stayed an extra 35 minutes and fixed it. They were neat and clean. Love the coupons on my computer I get. Save me a service call charge. The guys also had to shut off the water too 32 units, which they did with no problem. Thank you for all your help. Always,Robert.
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By Janet N. on 10/05/19
Hi. I'm not sure of the techs' names who rewired my brand new GEM installed furnace yesterday afternoon--Tony and Greg?--but they were terrific. They spent over two hours trying to figure out which wires weren't working (my furnace wouldn't turn on because of incor...
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Hi. I'm not sure of the techs' names who rewired my brand new GEM installed furnace yesterday afternoon--Tony and Greg?--but they were terrific. They spent over two hours trying to figure out which wires weren't working (my furnace wouldn't turn on because of incorrectly connected wires at the installation in June 2019), but they were tireless, running up and down stairs to fiddle with thermostats and eventually, through trial and error, they figured out the problem and fixed it. I hope for good!
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By Ronald A. on 09/27/19
George L and his partner did an excellent job as usual.I will ask for them everytime I call.

By HARVEY S. on 09/19/19
knowledgable,professional,courteous, the best

By Steve E. on 09/17/19
My name is Steve Ellis and I work for FoxRock Properties at 1 Albion Road Lincoln , RI . I just had Malick Gueye out for a service call and wanted to let you know that he is a great tech. Very professional and very friendly, he has been out for me 2 times and bot...
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My name is Steve Ellis and I work for FoxRock Properties at 1 Albion Road Lincoln , RI . I just had Malick Gueye out for a service call and wanted to let you know that he is a great tech. Very professional and very friendly, he has been out for me 2 times and both times the problem was fixed and he always explains and shows me what the problem was . Thank you for sending him out , A Great Guy. !!
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By Robert A. on 09/16/19
Walt and Nicole were very good. They found the problem right away. They were very neat, and cleaned up so well. Very friendly.

By Gina and Mark Orszulak on 08/27/19
We absolutely love Jeff and David. They were able to fix our problem quickly! They explained the work they were going to do. They were friendly and knowledgeable and spoke in terms we understood. The work was done neatly! Would highly recommend them to others.

By Anthony M S. on 08/14/19
Although Zac originally provided a thorough estimate based on the requests and requirements of my wife and myself, Adam was the lead technician who arrived at our home the day of the scheduled service. Adam carefully went over the details of the requested work with...
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Although Zac originally provided a thorough estimate based on the requests and requirements of my wife and myself, Adam was the lead technician who arrived at our home the day of the scheduled service. Adam carefully went over the details of the requested work with my wife and l. The professionals from GEM went to work on what was an extensive list of projects. They communicated with the town electrical inspector as well as our local power company to coordinate the disconnection of service and it's resumption once the work was completed. Everything went like clockwork and we couldn't be happier.
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By amy w. on 08/02/19
excellent customer service and work ethic! The team I have worked with is why I am a returning customer.

By Sandi C. on 07/31/19
I had a clogged kitchen sink along with leaky PVC pipes. Ron A was the Service Pro that came out to make the repairs. Before he arrived (well within the time frame I had booked), he called to let me know thet he would be one his way and arrving in 20 minutes or s...
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I had a clogged kitchen sink along with leaky PVC pipes. Ron A was the Service Pro that came out to make the repairs. Before he arrived (well within the time frame I had booked), he called to let me know thet he would be one his way and arrving in 20 minutes or so. He was very knowledgable and courteous and explained the what the fix would entail along with the costs involved. When the job was complete, he cleaned up the work area and polished out the sink. I would recommend GEM and congratulate them for employing top notch pros like Ron.
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By Paul on 07/23/19
We had sewage backing up into our basement sink last night and Nate came out to clear it first thing in the morning. He explained what he would do, cleared the blockage, showed us the results, and was very informative throughout the process. He was also on time, wo...
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We had sewage backing up into our basement sink last night and Nate came out to clear it first thing in the morning. He explained what he would do, cleared the blockage, showed us the results, and was very informative throughout the process. He was also on time, worked continuously, and was pleasant to interact with. The final price matched the estimate provided as well, which is always a relief in situations like this. It was clear from his efforts that he wants the best outcome for his customers and we really appreciated it! We'll definitely be using GEM in the future.
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By Ralph R. on 07/11/19
Within two weeks after my a/c was repaired it stopped working again. I called immediately and was given an appointment date. They called and arrived on Thursday as planned. My pro was JING and after explaining my situation he immediately went to work on my probl...
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Within two weeks after my a/c was repaired it stopped working again. I called immediately and was given an appointment date. They called and arrived on Thursday as planned. My pro was JING and after explaining my situation he immediately went to work on my problem, found the source and corrected it all within an hour. A cracked pipe was the cause of my problem and was missed in the first call out, probably due to darkness outside and in the attic. No excuses there was no charge and they stood behind their commitment to its customer. I am very glad that I chose GEM to begin with in solving my problems.
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By RALPH R. on 06/25/19
I was in a terrible fix. I phoned GEM for help. They dispatched Jacob to assist me. It was after 10:00pm. I was leaving on vacation at 6:00am Tuesday morning. My a/c stopped working after running all day, it just quit. Jacob phoned me and said he was on his w...
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I was in a terrible fix. I phoned GEM for help. They dispatched Jacob to assist me. It was after 10:00pm. I was leaving on vacation at 6:00am Tuesday morning. My a/c stopped working after running all day, it just quit. Jacob phoned me and said he was on his way. When he arrived and shortly after we talked he told me that he knew what my problem was and he went right to work fixing it. My drain line was plugged and as the water filled the pan it triggered a shut off switch to act and shut down the a/c unit. Jacob was right and he had me up and running within an hour. He was friendly, courteous, professional. I couldn’t have asked for a better repairman than Jacob.
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By Brenda Diclemente on 06/24/19
Wonderful service from beginning to completion. Punctual, courteous and very clean. Will highly recommend Gem to anyone.

By Raymond J. on 06/21/19
Ten + year old water tank not working today. No pilot, no burner, no hot water. Called GEM, who had originally installed the unit. Ron Ansaldi was the person who came to the house. He checked all the parts and determined it would not be worthwhile replacing the...
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Ten + year old water tank not working today. No pilot, no burner, no hot water. Called GEM, who had originally installed the unit. Ron Ansaldi was the person who came to the house. He checked all the parts and determined it would not be worthwhile replacing them. A new tank was needed. Mine was still under warranty. Ron called and ordered a new tank. He started dismantling and draining while waiting for the new tank to arrive. In my opinion, everything Ron did was top notch. He is obviously very professional and also friendly and easy to speak with. When the tank arrived, everything was installed quickly and professionally. I am extremely pleased with the service and couldn't ask for more. All was "top notch".
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By Diane on 06/20/19
We found ourselves in the dark Thursday evening. Called Gem. They sent Zack out & he was able to get our electricity temporarily back on. Came back the next morning with another Tech & did quite a bit of work. They were very pleasant & professional. Great Work....
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We found ourselves in the dark Thursday evening. Called Gem. They sent Zack out & he was able to get our electricity temporarily back on. Came back the next morning with another Tech & did quite a bit of work. They were very pleasant & professional. Great Work. Would definitely call them again.
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By HOWARD S. on 06/20/19
Dave came as an apprentice with Ed. He did a substantial portion of the work, and he did it well. I recommend him highly.

By HOWARD S G. on 06/20/19
Ed and Dave came when needed. They did a great job. Ed is clearly a well-seasoned plumber, with excellent expertise. Our job was relatively straightforward, and Ed was clear about what was needed, competent in the execution, and finished when predicted.
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Select any employee to see all their reviews.

Brian P
1 Year
Rating:
95 total reviews!
Jacob R
1 Year
Rating:
49 total reviews!
Andrew M
5 Years
Rating:
(33 total reviews)
Jeff F
5 Years
Rating:
(12 total reviews)
Jim D
2 Years
Rating:
(12 total reviews)
Nathaniel N
2 Years
Rating:
(10 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Gem Plumbing & Heating Co. Inc has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Gem Plumbing & Heating Co. Inc. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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