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By Edgar A. on 12/13/18
Gem responded promptly and the technician (Brian Vo) was able to diagnose the problem promptly and showed expert knowledge of the equipment. Luckily it was quickly remedied. Brian really saved the day! Thank you GEM

By Barry Baker on 12/05/18
Both Jacob and Eric were courteous and professional. Explained everything they were doing.

By Jeff B. on 12/04/18
Jacob and his friend, Erick (I think that was his name), did an amazing job on what turned out to be a very difficult repair job on our old gas furnace. These guys were super professional and knowledgeable. We can't thank them enough for all they did to get our hea...
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Jacob and his friend, Erick (I think that was his name), did an amazing job on what turned out to be a very difficult repair job on our old gas furnace. These guys were super professional and knowledgeable. We can't thank them enough for all they did to get our heat back on. Much appreciated! We highly recommend Gem Plumbing and Heating and have already signed up for their maintenance program.
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By ANNETTE V. on 12/03/18
annette vitiello 1 review 36 minutes ago-Edit Contacted Gem last Thursday via chat on their website. Roxanne was very helpful. She set up an appointment for me for Friday. I believe it was Ed who came to my house with an apprentice. I have a steam pipe in my basem...
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annette vitiello 1 review 36 minutes ago-Edit Contacted Gem last Thursday via chat on their website. Roxanne was very helpful. She set up an appointment for me for Friday. I believe it was Ed who came to my house with an apprentice. I have a steam pipe in my basement that HAS a leak and steam coming out of it where the coupling is, so I turned off the heat to my tenant's home until the plumber could get here. When Ed arrived, the first thing he pointed out to me was the wrapping on the pipes and that they couldn't do anything until it was removed because he believed it to be asbestos. I wish he had looked at the problem and gone over my options at that time and told me his concerns about fixing the leak instead of telling me that I had to get rid of the wrapping on the pipe then they would come back. Well since I had to take my 95 step dad to the VA that day I left that project up to my husband to handle which he did. So I got back online and chatted with Roxanne again and she helped set up another appointment for me for the next day, Saturday. Two gentlemen showed up both looking very perplexed about my problem and how to solve it. Unfortunately I wasn't able to stay to talk to them about it because I was taking care of my stepdad, my husband was here to talk to them and they told him that they couldn't do the job that a master plumber needed to come back on Monday to do the job. So here it is Monday and Ed was sent back to my home. In my opinion not very professional. First he made a dumb joke about a plant in my front yard. Then while in the basement he made another dumb joke about locking my husband in the tool shop. This time he was hemming and hawing about the problem and how to fix it which was repeated a few times. So I asked him what about cutting the pipe and capping it off. He said he could do that if he couldn't fix the problem with the coupling. When my husband tried to talk to him about the problem and commented about how many times Ed was repeating himself, Ed did not like that. I feel that Ed was not really listening to me and what I wanted done. I feel that Ed was NOT professional and just because he didn't like what my husband was asking or commenting about Ed's behavior, that was no reason for Ed to walk off the job. I am very disappointed with Gem and will not ever call them again. Clearly they have no clue about working with steam pipes. I don't need to be chastised by plumbers or have to listen to their snotty comments about why people always wait until winter to have things fixed. I have no control over when a pipe is going to spring a leak. So I will find someone else to fix my problem.
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By ANNETTE V. on 12/03/18
Contacted Gem last Thursday via chat on their website. Roxanne was very helpful. She set up an appointment for me for Friday. I believe it was Ed who came to my house with an apprentice. I have a steam pipe in my basement that HAS a leak and steam coming out of i...
(View More)
Contacted Gem last Thursday via chat on their website. Roxanne was very helpful. She set up an appointment for me for Friday. I believe it was Ed who came to my house with an apprentice. I have a steam pipe in my basement that HAS a leak and steam coming out of it where the coupling is, so I turned off the heat to my tenant's home until the plumber could get here. When Ed arrived, the first thing he pointed out to me was the wrapping on the pipes and that they couldn't do anything until it was removed because he believed it to be asbestos. I wish he had looked at the problem and gone over my options at that time and told me his concerns about fixing the leak instead of telling me that I had to get rid of the wrapping on the pipe then they would come back. Well since I had to take my 95 step dad to the VA that day I left that project up to my husband to handle which he did. So I got back online and chatted with Roxanne again and she helped set up another appointment for me for the next day, Saturday. Two gentlemen showed up both looking very perplexed about my problem and how to solve it. Unfortunately I wasn't able to stay to talk to them about it because I was taking care of my stepdad, my husband was here to talk to them and they told him that they couldn't do the job that a master plumber needed to come back on Monday to do the job. So here it is Monday and Ed was sent back to my home. In my opinion not very professional. First he made a dumb joke about a plant in my front yard. Then while in the basement he made another dumb joke about locking my husband in the tool shop. This time he was hemming and hawing about the problem and how to fix it which was repeated a few times. So I asked him what about cutting the pipe and capping it off. He said he could do that if he couldn't fix the problem with the coupling. When my husband tried to talk to him about the problem and commented about how many times Ed was repeating himself, Ed did not like that. I feel that Ed was not really listening to me and what I wanted done. I feel that Ed was NOT professional and just because he didn't like what my husband was asking or commenting about Ed's behavior, that was no reason for Ed to walk off the job. I am very disappointed with Gem and will not ever call them again. Clearly they have no clue about working with steam pipes. I don't need to be chastised by plumbers or have to listen to their snotty comments about why people always wait until winter to have things fixed. I have no control over when a pipe is going to spring a leak. So I will find someone else to fix my problem.
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By Janet D. on 11/29/18
I called your company with a complaint and was told I was only charged for the replacement parts not labor. My burner was working fine until the “Tune-up was done. Mark had to leave for a family emergency and hi s replacement had to replace my thermostat.

By Erica on 11/16/18
Jacob was fantastic when cleaning my oil-fired boiler and my propane-fired pool heater. He was very polite, very thorough, and made sure to answer all of my questions. He's a great member of the GEM Plumbing team, and I recommend his service.

By Carolyn Smith on 11/16/18
Jacob and Erick were very respectful and efficient as have all previous Gem Technicians that I have encountered over the last 5 years.

By Bernard (Ben) N. on 11/09/18
Adam called to tell me exactly when he would arrive. He was on time. I found him to be very knowledgeable and is an exceptionally good electrician. He is very personable and communicates very well. I am very happy with the work he did and will recommend GEM and Ad...
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Adam called to tell me exactly when he would arrive. He was on time. I found him to be very knowledgeable and is an exceptionally good electrician. He is very personable and communicates very well. I am very happy with the work he did and will recommend GEM and Adam. Thank you, Bernard Nesse
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By Kandavanam A. on 11/09/18
The super job done by the field officer is really appreciable. This officer is very helpful and polite. I strongly recommend him to anyone

By Colette Bouloumie on 11/06/18
Professional and efficient. Did the job quickly and was very discreet and mindful to leave very clean. Listen attentively to questions and provide custumized feedback.

By Denise B. on 11/06/18
The team from GEM were very professional. They arrived timely and got right to work. Rob D. a fantastic team was very informative on everything his team was installing and recommendations on how to maximize efficiency. My GEM team was Rob D. Ryan, Greg and Za...
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The team from GEM were very professional. They arrived timely and got right to work. Rob D. a fantastic team was very informative on everything his team was installing and recommendations on how to maximize efficiency. My GEM team was Rob D. Ryan, Greg and Zach. Excellent group that worked very well together.
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By Gina O. on 11/01/18
Bobby Z did maintenance on our boiler system. He is great at his job! He's polite, answered any and all questions we had and was very professional. Made adjustments to make the system perfect for us. This was his second visit to us...he was here last year when we h...
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Bobby Z did maintenance on our boiler system. He is great at his job! He's polite, answered any and all questions we had and was very professional. Made adjustments to make the system perfect for us. This was his second visit to us...he was here last year when we had a problem, and he was fantastic in diagnosing a difficult problem and fixing it for us. He's a valuable asset to the GEM team! Very pleased with his work and would highly recommend GEM because of him.
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By Patricia M. on 10/31/18
Brian and Nick....professional, gentleman and thorough, knowledgeable ..a job well done ! Answered my questions. Showed me relevant parts and how they work. My "go to team"

By Carl D. on 10/31/18
Might cost a little more but at least the service is worth it! Defenitely calling back for more work. Thanks guys!

By Maryanne T. on 10/30/18
Jacob Rivera came today for my yearly maintenance. He was very kind, personable, knowledgeable and helpful. He showed me how to change the batteries in my thermostat, which was very helpful. Thank you for sending such a nice guy.

By Maryanne T. on 10/30/18
Jacob Rivera came today for my yearly maintenance. He was very kind, personable, knowledgeable and helpful. He showed me how to change the batteries in my thermostat, which was very helpful. Thank you for sending such a nice guy.

By Mercedes T. on 10/30/18
They were courteous, respectful and did an excellent job. I highly recommend their services.

By Kelly C. on 10/29/18
It was a toss up between 4 and 5 starts. 4 because we had to have a tech come out again but Jing was simply amazing. He arrived early, was incredibly professional with his knowledge and skills and had our heat working in about an hour. Thank you Jing! You resto...
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It was a toss up between 4 and 5 starts. 4 because we had to have a tech come out again but Jing was simply amazing. He arrived early, was incredibly professional with his knowledge and skills and had our heat working in about an hour. Thank you Jing! You restored my faith in Gem Plumbing.
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By Robert V. on 10/25/18
Brian was very thorough, quick and helpful. He explained what was needed and was friendly.
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Select any employee to see all their reviews.

Ron A
8 Years
Rating:
132 total reviews!
Brian P
1 Year
Rating:
95 total reviews!
Rob D
4 Years
Rating:
(61 total reviews)
Joseph C
12 Years
Rating:
(56 total reviews)
Jacob R
1 Year
Rating:
(39 total reviews)
Brian V
1 Year
Rating:
(37 total reviews)

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