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By Laurie B. on 06/10/18
I called Gem in desperation on a Sunday afternoon due to a blockage in our plumbing that was backing water up into our basement. I had originally contacted a different plumber who had been out to fix the same issue 10 days earlier, but after 4 calls they finally to...
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I called Gem in desperation on a Sunday afternoon due to a blockage in our plumbing that was backing water up into our basement. I had originally contacted a different plumber who had been out to fix the same issue 10 days earlier, but after 4 calls they finally told me no one was available until Monday. Fortunately I found Gem next - their dispatch team picked up the phone immediately, understood the issue, and promised a call from a technician within an hour. Less than 10 minutes later, I got a phone call from Nate. He listened patiently as I explained the issue, advised an estimate on costs up front, and headed over to help us out. He was SO helpful, patient, and honest about everything he did. I am so impressed by how he took care of us and explained every step of the way what he was doing, what he saw, what the problem looked like, and next steps to address. This was the most pleasant experience with a service technician I've ever had. Thank you SO MUCH to Nate for his comprehensive assistance, and to Gem for sending him our way, especially on a Sunday!
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By Laurie B. on 06/10/18
I called Gem in desperation on a Sunday afternoon due to a blockage in our plumbing that was backing water up into our basement. I had originally contacted a different plumber who had been out to fix the same issue 10 days earlier, but after 4 calls they finally to...
(View More)
I called Gem in desperation on a Sunday afternoon due to a blockage in our plumbing that was backing water up into our basement. I had originally contacted a different plumber who had been out to fix the same issue 10 days earlier, but after 4 calls they finally told me no one was available until Monday. Fortunately I found Gem next - their dispatch team picked up the phone immediately, understood the issue, and promised a call from a technician within an hour. Less than 10 minutes later, I got a phone call from Nate. He listened patiently as I explained the issue, advised an estimate on costs up front, and headed over to help us out. He was SO helpful, patient, and honest about everything he did. I am so impressed by how he took care of us and explained every step of the way what he was doing, what he saw, what the problem looked like, and next steps to address. This was the most pleasant experience with a service technician I've ever had. Thank you SO MUCH to Nate for his comprehensive assistance, and to Gem for sending him our way, especially on a Sunday!
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By Dean H. on 06/06/18
Field reps/installers, Bill and Ferb, were knowledgeable, experienced, friendly and efficient and came with a sense of humor.

By Kathleen M. on 06/01/18
I just recently found out that Gem does electrical work. I found out the old fashioned way...the yellow pages. My experience with Gem from the moment I called them until the moment that Zac and Isaac left my house was efficient, professional and pleasant. I had a s...
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I just recently found out that Gem does electrical work. I found out the old fashioned way...the yellow pages. My experience with Gem from the moment I called them until the moment that Zac and Isaac left my house was efficient, professional and pleasant. I had a small electrical problem that they were able to fix in less than an hour. I was impressed with both men and with the women who handled the phones when I called. Thank you to all of you. I know who to call now when I need help with electrical problems.
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By Ray B. on 06/01/18
Great service, we had a mini split heating and cooling system installed, from customer service to project manager, installers and service technicians every one has been professional. Thank you, highly recommend.

By Paul D. on 05/31/18
Bill and Ferb were thorough, professional and neat.

By Marc L. on 05/31/18
(No Comment)

By mary S. on 05/31/18
Bill,Ferb,and Anthony were great. They explained what they were doing and listened to all our questions and concerns. The electrician and his assistant were very thorough and did a nice job. Overall they all worked very hard and diligently installing the multi spli...
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Bill,Ferb,and Anthony were great. They explained what they were doing and listened to all our questions and concerns. The electrician and his assistant were very thorough and did a nice job. Overall they all worked very hard and diligently installing the multi split system. I highly recommend for anyone looking to improve the energy efficiency of their home to utilize GEM.
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By Frank DiMasi on 05/25/18
We had a new gas boiler and indirect water heater installed and cannot say enough about the Gem Team! From the Chris who provided the quote to Dan and his crew that did the install it was a great job every step of the way.

By Ron G. on 05/24/18
I was informed by the tech that the contacts were bad and would cost 300 and change to replace and repair before charging my ac unit I decided to change myself when I went to open the panel I found out that there was nothing wrong with the contacts and they never ...
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I was informed by the tech that the contacts were bad and would cost 300 and change to replace and repair before charging my ac unit I decided to change myself when I went to open the panel I found out that there was nothing wrong with the contacts and they never charge the system not the first problem Ive had with Gem pluming and heatimg I feel like a baby sitter trying to figure out why they cant seem to fix the problems and I for some reason or other
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By Cathy S. on 05/20/18
Jacob R came to fix my furnace that wouldn’t start up. He was friendly, knowledgeable and fixed the problem easily. We are have our AC system checked so we don’t run into any problems and I will be asking for Jacob as the technician

By Gail M. on 05/18/18
Tom and Paul did a great job. Left are very neat and clean. Im very happy with the suggestion of preventative maintenance. They are coming back on Thursday to jet the line. Thank you for your help.

By Charlene Farley on 05/18/18
Excellent service by electrician Adam V. Resolved all issues from a lightening strike to our house. Efficient, professional and courteous! Would Highly recommend GEM Plumbing and Heating. C. Farley

By Eric D. on 05/16/18
great service ,workers friendly.

By Donna LaCroix on 05/14/18
Brian V. the field technician was terrific. Eric A., his apprentice was also with him. Brian V. arrived on time, diagnosed the problem of why I had no A/C or heat, and explained it to me. Brian ordered the part I needed, came back today, and installed it. Both me...
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Brian V. the field technician was terrific. Eric A., his apprentice was also with him. Brian V. arrived on time, diagnosed the problem of why I had no A/C or heat, and explained it to me. Brian ordered the part I needed, came back today, and installed it. Both men were very courteous, and professional & the work was done very efficiently. I highly recommend GEM Plumbing & Heating based on this great level of service.
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By Robert S. on 05/13/18
Bill T came today after we had discovered that our boiler wasn't working. He arrived within the time frame that he had given us. Bill was knowledgeable, professional and friendly and he quickly solved the issue that we had. Bill explained the repair/maintenance tha...
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Bill T came today after we had discovered that our boiler wasn't working. He arrived within the time frame that he had given us. Bill was knowledgeable, professional and friendly and he quickly solved the issue that we had. Bill explained the repair/maintenance that he was performing in terms that were easy to understand. Finally, Bill left us with some helpful information regarding other services. Thank you Bill and Gem Plumbing and Heating! From Catherine and Rob Staples
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By Steven I Cohen M. on 05/10/18
Paul D was prompt, efficient, knowledgeable and personable. He quickly found the source of our leak, fixed it and explained in lay terms how it occurred and how to prevent it in the future. Charges were reasonable. He also made other suggestions about regular main...
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Paul D was prompt, efficient, knowledgeable and personable. He quickly found the source of our leak, fixed it and explained in lay terms how it occurred and how to prevent it in the future. Charges were reasonable. He also made other suggestions about regular maintenance to prevent other problems and he tweaked a few other unrelated areas which needed to be addressed in the course of trying to diagnose the initial problem. A terrific plumber!
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By Cindy G. on 05/08/18
Jacob and Brian serviced our minisplits today. I was very happy with their service. They were friendly and took the time to answer all my question.

By Helen T. on 05/08/18
I was out of hot water for a full day and called Gem whom I had previously and was satisfied with their work. They were going to come out Sunday but I did not want to pay the emergency fee so I waited the next day which they arrive first thing in the morning to put...
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I was out of hot water for a full day and called Gem whom I had previously and was satisfied with their work. They were going to come out Sunday but I did not want to pay the emergency fee so I waited the next day which they arrive first thing in the morning to put in a new hot water heater. They work straight through from 9:30 until around 2 pm and they also cleaned up the area they went over the how to turn off the water on the new hot water tank. They also discuss the warantee covering the new tank. They took the time to explain everything about the new product and about the features. I would use them again. This is the second time I used the Gem residential company.I would recommend them to anyone. They are dependable and reliable.
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By Donna N. on 05/06/18
Very efficient and knowledgeable. Answered all my questions.
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Select any employee to see all their reviews.

Ron A
8 Years
Rating:
129 total reviews!
Brian P
1 Year
Rating:
92 total reviews!
Rob D
4 Years
Rating:
(57 total reviews)
Joseph C
12 Years
Rating:
(54 total reviews)
Jacob R
1 Year
Rating:
(32 total reviews)
Andrew M
5 Years
Rating:
(32 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Gem Plumbing & Heating Co. Inc has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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