Great seamless service. A, what appeared to me a difficult task of removing an old fuel oil tank and replacing it two others located in a tight basement space, was done efficiently in a matter of hours with absolutely no disruption in hot water or heating. A special shout out to Ted (with whom I had consulted) and the entire Dominick service team.
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I have been a customer of Dominick for 5 years. Since then they put in a new oil tank and extended the life of my boiler with minor fixes. My previous oil company told me I needed a new boiler and gave me a very high price. It finally got to the point the the boiler was just rusting out. The service tec said I shouldn't wait any longer. Teddy came right out from the office and gave me a very competitive price on a new boiler/furnace.( I did get another quote from a plumber that I trust).They said they would be at my house at 8:30 a.m. and they were there on time. Teddy and his two co-workers got the old boiler out and the new one in and were done a little after 3pm. My cellar is not convenient to work in but, they did a great job. I purposely did not write a review right away. I wanted to make sure everything worked for awhile before I did, It has been six weeks and everything is working fine.
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After researching a number of boiler companies we decided to move forward with Dominick's and we are very happy with our choice. The boiler install took a day and a half for installation and removal of the old one. The water was turned off for only a few hours or less which was great since other companies said we'd be without water for the entire duration of the install. So far so good with the new boiler. Looking forward to basking in the efficient heat this winter :-)
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As always, Dominick is quick to respond and flawless in their execution. We have had the privilege of working with Ted and Dominick for over 26 years now, in two homes, and would never think of changing. Ted has been our savior on more than one occasion. Even the dog looks forward to his visits! The entire team is excellent and the office staff is friendly and responsive. I would highly recommend them.
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Thank you so much Devlin, Ted and Dominick. In Feb, two water pipes froze and broke inside our house (in a master bathroom overhang). Water ran down thru the walls, ceilings, floors and also into heating ductwork. Dominick Fuel immediately sent Ted and Devlin over to inspect the system. They alleviated my fears and showed me there was no internal damage and replaced all the wet ductwork. I'd already called another plumber to fix the broken water lines, but after waiting for 2+ days for them to show up and then being grossly overcharged, I quickly called Dominick Fuel back to do the rest of the work needed. Fortunately, my insurance covered "preventative measures" after remediation revealed the poor placement of the existing pipes (against the exterior walls/floor). Devlin was the lead plumber for the job and he exceeded my expectations with his communication, knowledge, expertise and solutions in the repair and ways to prevent this from happening again. Devlin and Dominick repiped the entire bathroom with pex-pipe and rerouted some pipes to protect them from re-freezing and added extra shut-off valves in the basement for that bathroom in case of a future emergency. (With well water, power failures, etc... you never know!) They did fabulous work! Problems solved!! Fears Alleviated! I can't wait to use Devlin again when I remodel my kitchen:) We've been customers for over 4 years for oil delivery, heater/ac and water-heater maintenance and now for Plumbing!. After using 5 different plumbers and 2 other oil company's in Fairfield County in the past 8 years, I can honestly say none can compare to the customer service, professionalism, competence, quality-of-care and workmanship of Dominick Fuel's on-site workers and in-office staff.
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We just started a construction project that we thought was going to be simple, but we ran into a few ducts that were in the way of what we wanted to do! A quick call to Teddy at Dominick Fuel saved the day. He came promptly, looked at the problem, and gave us an estimate within 24 hours to move the ductwork. He and Dominick came to do the work soon after that, and we were able to move along with our project. The transaction was easy, painless, and reasonably priced. I highly recommend using Dominick Fuel for all your HVAC concerns.
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Was very fortunate to have Ted Mallory as my service technician. He took the time to carefully diagnose the problem and did a great and thorough job in fixing it. Very friendly and polite and clearly knew his stuff. Took the time to explain everything and suggest ways to improve system efficiency... Can't speak to quality of all of the service techs, but if you get Ted, you'll get a good one.
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All three of the gentlemen are very polite, take plenty of time to do the job right and can quickly identify problems. I have to give special notice to Ted who was so helpful in fixing my recent air conditioner problem recently. He is so knowledgeable and efficient...they all are, which is the main reason I stay with Dominick--the excellent service department. Sue Utley, Stamford
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