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By TOM C. on 02/17/19
Been using Crystal since we moved to TDL in 2012. Every time they come out for the seasonal checks, the technician is always friendly, courteous, and does a thorough job. They also are quick to answer questions and also offer suggestions about heating and cooling. ...
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Been using Crystal since we moved to TDL in 2012. Every time they come out for the seasonal checks, the technician is always friendly, courteous, and does a thorough job. They also are quick to answer questions and also offer suggestions about heating and cooling. My wife and I love the fact that we signed up for seasonal inspections and the office always calls us to remind us to set up an appointment - it one less thing that wife and I have to concern ourselves about! We know that our heating and cooling systems are being carefully checked and monitored and it one less concern for house ownership.
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By Michael S. on 02/17/19
Darren H from Crystal Heating and Cooling performed a service call at our home on a COLD Sunday night. He was Great and very polite. Had us uo and running in a short time. Thank You!!

By Marna W. on 02/15/19
Cary J diagnosed the furnace problem quickly, ordered the needed part and explained everything so it was easy to understand. I appreciate the good service.

By Martha B. on 02/13/19
Will Lewis did a great job evaluating and explaining our humidifier issue! He was very professional. Thank you so much Will!

By Connie K. on 02/12/19
Darren always does a great job for me!

By Ron M. on 02/07/19
They are fast and get back to you quick.

By Ron M. on 02/07/19
They are fast and get back to you quick.

By John A. on 01/26/19
As always , first class service by Cary J. ! Fast, courteous and always willing to explain the system to us.

By Kurt S. on 01/25/19
Darren was on time, polite, knowledgeable and answered all my questions, even those not related to the repair call.

By David B. on 01/25/19
I have done business with Crystal H & C for a number of years, twice a year for general/seasonal maintenance. The service techs have been honest, courteous and cleaned up when the job was complete. Arrival has been within the estimate time frame, even earlier if a ...
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I have done business with Crystal H & C for a number of years, twice a year for general/seasonal maintenance. The service techs have been honest, courteous and cleaned up when the job was complete. Arrival has been within the estimate time frame, even earlier if a technician was available; always preceded by a call when they are in route.
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By Lisa S. on 01/25/19
We had an issue with our furnace, called and they came out right away. Will L was the service technician. He was very friendly, professional and took the time to make sure we understood the issue. We had heat again within minutes.

By Richard V. on 01/25/19
Darren did a great job.

By Rick M. on 01/24/19
Had our furnace quit on one of the coldest days of the winter. Trent was here within a few hours and got us up and running, even fixing issues from other providers. Very pleased with the service and the professionalism displayed.

By wanda on 01/23/19
It's always been, no one is perfect & would need to improve in some way. Carly is the exception. Well informed on Heating & cooling, he knows how to improve both with added Knowledge on how to me save money. The best of both worlds. A true salesman of self & a ...
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It's always been, no one is perfect & would need to improve in some way. Carly is the exception. Well informed on Heating & cooling, he knows how to improve both with added Knowledge on how to me save money. The best of both worlds. A true salesman of self & a great asset to your company.
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By Larry C. on 01/21/19
I give 5 stars for the service by CaryJ.

By AL/DEBBIE R. on 01/19/19
We have been customers of Crystal Heating and Cooling for many years. We purchased a new HVAC system from them and they have been great about keeping it tuned up and inspected each season. The guys that come out have been great. I'm fairly certain we've met them al...
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We have been customers of Crystal Heating and Cooling for many years. We purchased a new HVAC system from them and they have been great about keeping it tuned up and inspected each season. The guys that come out have been great. I'm fairly certain we've met them all! We've had some hiccups in the system, but the guys are right on it when we call and always remain professional. We are extremely pleased with the guys who come out, the girls in the office and Mike, the patient man who has been so good to us. I highly recommend Crystal Heating and Cooling for their HVAC systems and most of all for the people who make such a difference. Thank you!
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By terry W. on 01/19/19
Great job Cary

By Joyce P. on 01/17/19
Will was excellent. Very professional!

By Kevin H. on 01/16/19
**** did a very good job and was very personable. And helped us with information me asked about.

By DAVID D. on 01/14/19
Service was Professional,Job well done.
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CALL TO SCHEDULE
(636) 937-2927

Select any employee to see all their reviews.

Darren H
Rating:
388 total reviews!
Cary J
Rating:
248 total reviews!
Gayle E
Customer Service Rep.
Rating:
(146 total reviews)
Heather S
Customer Service Rep.
Rating:
(68 total reviews)
Andy P
Rating:
(75 total reviews)
Ronnie S
Rating:
(73 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Crystal Heating and Cooling has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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(636) 937-2927

Customer service is always a top priority at Crystal Heating and Cooling. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
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Mark E has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
71 total reviews
By RUDY J. on 11/23/18
Mark was friendly,and did a very nice job.

By DENNIS C. on 11/03/18
They are always great to work with.

By LEE M. on 10/26/18
I really like Gayle and Mark. Mark has always conducted himself in a professional manner and he does a great job when he services my Furnace/AC. When I call Crystal Htg & Clg Gayle is always willing to help in any way she can.

By Kay W. on 10/07/18
Good job as always. Efficient and prompt.

By GALE S. on 10/04/18
Excellent friendly, knowledgeable service personnel.

By LILA F. on 10/02/18
Crystal Htg. & Cooling always serves us extremely well. I schedule ahead of time to get the first appointment. I ask for Mark E. He's on time, calls to confirm a few minutes early to be sure I'm ready. A job well done every time. Pleasant, Courteous, . Knows...
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Crystal Htg. & Cooling always serves us extremely well. I schedule ahead of time to get the first appointment. I ask for Mark E. He's on time, calls to confirm a few minutes early to be sure I'm ready. A job well done every time. Pleasant, Courteous, . Knows where things are here and gets it done. Thanks to all of you at Crystal. Each person meets the criteria needed for a great company. Lila Frazier/Crystal City
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By ERIC/NANCY A. on 08/07/18
My service was timely, efficient, and informative. Thanks!

By Debbie B. on 06/25/18
We find Crystal Heating and Cooling to be excellent. Haven't had any issues since this is a new home but we decided to join their maintenance program. We feel sure that if any problems arise Crystal Air and Mark will be here to deliver excellent and dependable service. Thanks !!

By Norma W. on 05/23/18
Mark serviced my air conditioner and was very friendly and professional. I have been a customer for several years and I am always very happy with their service.

By ALICE B. on 05/01/18
I have used Crystal Heating for over 35 years because they are dependable, courteous, professional, on time, and competitive pricing of products and service. They have professionally installed three heat pump/ cooling systems and I have been pleased with the cost o...
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I have used Crystal Heating for over 35 years because they are dependable, courteous, professional, on time, and competitive pricing of products and service. They have professionally installed three heat pump/ cooling systems and I have been pleased with the cost of operating heat pump systems. The office staff is always courteous and helpful. Most recently Mark completed my spring checkup and did a great job! I have also had excellent service from Darren. I would recommend Crystal for all your heating and cooling needs!
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By JOHN/CAROL B. on 04/25/18
We had our semi-annual tune up for our heating and AC Systems yesterday. **** the Tech was on time as scheduled and did a very through inspection and cleaning of both inside and outside units. He took the time to explain what he was doing and made sure I understood...
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We had our semi-annual tune up for our heating and AC Systems yesterday. **** the Tech was on time as scheduled and did a very through inspection and cleaning of both inside and outside units. He took the time to explain what he was doing and made sure I understood why the action was necessary. Excellent work!
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By Janet M. on 04/23/18
Mark always does a great job in servicing my furnaces and a/c equipment. I always know that my equipment is in good repair.

By Janet K. on 04/23/18
Crystal Heating & Cooling is a quality provider of services. The tech, Mark E., was friendly and performed the clean and check in efficient and professional manner. We appreciate the availability and quality service!

By LAWRENCE V. on 04/20/18
I have been under contract for the services of Crystal Heating and Cooling for a couple of years now and I would definitely rate these people a 10. The office staff Heather S. and the field service **** *. are wonderfull to work with. I always ask Heather for the s...
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I have been under contract for the services of Crystal Heating and Cooling for a couple of years now and I would definitely rate these people a 10. The office staff Heather S. and the field service **** *. are wonderfull to work with. I always ask Heather for the service of Mark to come to my home. Very pleasant and very knowledgeable in heating and cooling. I would highly recommend this company and its personal for this kind of service.
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By Judy K. on 04/17/18
Mark has been to my house twice a year many times. He is always courteous, very knowledgeable and always is professional and my dog loves him!

By Lawrence V. on 04/03/18
I have been with Crystal for a couple of years now and most of the time I had Mark E. as the man that handle the heating and cooling. I recommend him and his company he works for. Both outstanding people to work with. I see no reason to change. Give them a try, you...
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I have been with Crystal for a couple of years now and most of the time I had Mark E. as the man that handle the heating and cooling. I recommend him and his company he works for. Both outstanding people to work with. I see no reason to change. Give them a try, you won't be disappointed.
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By Betty F. on 02/03/18
Mark was friendly, very capable, and went right to work when he came to check our furnace. It was only a short time before we were nice and warm and very happy. WAY TO GO FOR MARK AND CRYSTAL HEATING/COOLING.

By David B. on 12/08/17
Mark did an outstanding job for us. Also, he was dispatched promptly and provided two old people with relief on a very cold day. Mark is knowledgeable and efficient, he solved the problem very professionally and was, at the same time, a cheerful and upbeat personal...
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Mark did an outstanding job for us. Also, he was dispatched promptly and provided two old people with relief on a very cold day. Mark is knowledgeable and efficient, he solved the problem very professionally and was, at the same time, a cheerful and upbeat personality. We appreciate his work very much. We also appreciate the timely reaction to our call for help.
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By Cynthia S. on 09/25/17
I am serviced regularly by 2 of the field reps. They always show respect and courtesy to me and take care of the work in an efficient manner. Have never had an issue with Crystal Heating as a company. The office support staff is very good at keeping communication o...
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I am serviced regularly by 2 of the field reps. They always show respect and courtesy to me and take care of the work in an efficient manner. Have never had an issue with Crystal Heating as a company. The office support staff is very good at keeping communication open on service time and working in appointments to meet my needs. Great Company!
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By Barbara Z. on 09/23/17
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