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By Helen S. on 06/13/19
I have been using Crystal Heating & Cooling for over 30 years. I have never had a bad field agent in all that time. Great service. Friendly, informative service guys. Will L. is no exception. Informed my the batteries in the thermostat were getting low, explai...
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I have been using Crystal Heating & Cooling for over 30 years. I have never had a bad field agent in all that time. Great service. Friendly, informative service guys. Will L. is no exception. Informed my the batteries in the thermostat were getting low, explained what needed extra cleaning and did the work quietly and efficiently. Great guy.
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By wanda O. on 06/09/19
4 Stars. I was well informed on the problems with my air conditioner and the repairs Mr. Hann made. A good man to represent your company and the products you sell. Keep up the good work Darren, I appreciate all you've done.

By Jessica H. on 06/05/19
Darren was excellent! He was very professional and so nice. I felt that he went above and beyond. I did sign up for the service agreement and will request Darren for calls. Thank you so much for helping my family out with our ac issues.

By Michael L. on 05/26/19
Crystal Heating and Cooling are the best. They tell you what needs to be fixed now and what will need to be fixed in the future. This company doesn’t try and gouge the consumer with unnecessary fixes just to get in to your wallet like some of these other companie...
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Crystal Heating and Cooling are the best. They tell you what needs to be fixed now and what will need to be fixed in the future. This company doesn’t try and gouge the consumer with unnecessary fixes just to get in to your wallet like some of these other companies. Truly professionals. Highly recommended.
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By Maria M. on 05/25/19
Great service and extremely helpful. Highly recommend.

By Jerry s. on 05/25/19
Best service always

By Brittany M. on 05/25/19
They did a great job fixed the issue fast and AC is uo and going again thank you

By Teri R. on 05/21/19
Crystal Heating and Cooling has always been professional, helpful, and dependable. Will, the young man who came out today to do a routine checkup was thorough, friendly and outgoing. I highly recommend this company.

By cynthia f. on 05/20/19
Here is a 5 star rating for Cary J. at Crystal Heating and Cooling for his service work on Friday, May 17, 2019. Cynthia Fox

By David R. on 05/17/19
Joe arrived on time. He was very professional and courteous. He took before and after pictures. Our house is 90 years old and the a/c heating unit is well over 50 years old. When I looked at the before pictures, I was shocked to see 3” of dirt and filth in one o...
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Joe arrived on time. He was very professional and courteous. He took before and after pictures. Our house is 90 years old and the a/c heating unit is well over 50 years old. When I looked at the before pictures, I was shocked to see 3” of dirt and filth in one of the return air vents. But the after picture show a nicely cleaned return vent. Joe found a dead snake that was in the vent for decades. Hey look, they do a complete clean, vents, fan, etc. We have dampers in our vent pipes and he adjusted them for maximum air flow. For the work they perform, it’s money well spent
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By Denise G. on 05/14/19
Prompt service -- courteous technicians. Used them for 10 years, good company to do business with, they know their products.

By MIKE B. on 05/14/19
Great job on time .

By Rick B. on 05/13/19
Cary j did our maintenance check and cleaning and did a great job. He is very nice and helpful. I highly recommend him.

By Kenneth W. on 05/10/19
We moved into our new custom built home in 2003. Crystal Heating & Cooling installed our H & C system, We have had spring and fall cleaning and check up every year sense. The men who been at our service have always been very professional. Cary J came this spring. H...
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We moved into our new custom built home in 2003. Crystal Heating & Cooling installed our H & C system, We have had spring and fall cleaning and check up every year sense. The men who been at our service have always been very professional. Cary J came this spring. He did a great job. Our system still looks like new.
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By Ken T. on 05/09/19
Cary J is very knowable, enthusiastic, energetic and and good humored. We enjoy his good and reliable service, and look forward to his annual visit.

By Ronald S. on 05/08/19
Trent was very professional and polite. Was on time and kept me fully informed of what he was doing. Very satisfied with him. Thanks

By Laura W. on 05/08/19
Crystal Heating & Cooling, as usual and in true fashion, once again lives up to what Excellent Customer Service is about ! Each time a technician, this time it was Darren, has provided any type of maintenance on my HVAC system, they have done so in a courteous and ...
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Crystal Heating & Cooling, as usual and in true fashion, once again lives up to what Excellent Customer Service is about ! Each time a technician, this time it was Darren, has provided any type of maintenance on my HVAC system, they have done so in a courteous and professional manner. They show up on time, have a pleasant and friendly manner, and do a thorough job with whatever they are working on. Their office staff is prompt in answering or returning your phone calls and keeping you updated. I am extremely happy to have them as my HVAC provider!
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By JIM/JANE H. on 05/08/19
Easy to schedule; arrived before scheduled. The team was courteous and pleasant to deal with.

By Donald N. on 05/05/19
We had Crystal Heating and Cooling to our home on Friday to repair our air conditioner, Darren H was our service technician, he was very knowledgeable, pleasant, and did a great job! Would highly recommend Daren and Crystal Heating and Cooling to anyone needing work.

By Sharon J. on 05/04/19
Darren is the only tech we use. He is always friendly & takes time to answer our questions & explains everything. Always gives great service!
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CALL TO SCHEDULE
(636) 937-2927

Select any employee to see all their reviews.

Darren H
Rating:
414 total reviews!
Cary J
Rating:
271 total reviews!
Gayle E
Customer Service Rep.
Rating:
(156 total reviews)
Heather S
Customer Service Rep.
Rating:
(68 total reviews)
Ronnie S
Rating:
(85 total reviews)
Andy P
Rating:
(75 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Crystal Heating and Cooling has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Crystal Heating and Cooling. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
(636) 937-2927
Heather S has a 5-Star average rating and a total of 68 total reviews
68 total reviews
By LYNETTE L. on 11/12/18
very professional good service

By DON F. on 11/11/18
I highly recommend Crystal H&C. They installed my HVAC system back in 2010 and it has performed superbly over the years. Gary from their Field Service Team has done my system maintenance over the years. He is always prompt, courteous and professional. I totally...
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I highly recommend Crystal H&C. They installed my HVAC system back in 2010 and it has performed superbly over the years. Gary from their Field Service Team has done my system maintenance over the years. He is always prompt, courteous and professional. I totally trust Gary and all the folks from Crystal H&C.
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By MARY J. on 11/05/18
Great service and knowledgeable

By JERRY D. on 10/26/18
Ronnie came and serviced our equipment this heating season, and did a great job as usual. He has been here at least two other times. Very knowledgable guy, always willing to share information. Professional, courteous, thorough, detail oriented and a pleasant experi...
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Ronnie came and serviced our equipment this heating season, and did a great job as usual. He has been here at least two other times. Very knowledgable guy, always willing to share information. Professional, courteous, thorough, detail oriented and a pleasant experience all around. Highly recommended.
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By JUDY C. on 09/05/18
Darren is always great and the office staff is very helpful and very nice

By FRANK S. on 09/04/18
Excellent service: courteous, informed, and expedient. The BEST !!

By GAYLE S. on 08/14/18
We have been with Crystal Heating & Cooling for years. Their service is the best. Will was our service person and took time to explain what he was doing as well as giving our air conditioner a thorough going over. People you can trust.

By BARB H. on 05/28/18
As Always, Great service from Crystal Heating and Cooling. I have been a customer of them for years. I wouldn't even think of using anyone else. Very professional and knowledgeable.

By BEVERLY P. on 05/08/18
Thank you for the wonderful service. We know that we can count on you.

By FRANK S. on 05/04/18
Great service from both the office personnel setting the date and time for the service call and the technicians performing the service. Always prompt and efficient they let you know they will do, both inside and outside the house and always wear booties over their ...
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Great service from both the office personnel setting the date and time for the service call and the technicians performing the service. Always prompt and efficient they let you know they will do, both inside and outside the house and always wear booties over their shoes while inside. They work quickly and efficiently.
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By LAWRENCE V. on 04/20/18
I have been under contract for the services of Crystal Heating and Cooling for a couple of years now and I would definitely rate these people a 10. The office staff Heather S. and the field service **** *. are wonderfull to work with. I always ask Heather for the s...
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I have been under contract for the services of Crystal Heating and Cooling for a couple of years now and I would definitely rate these people a 10. The office staff Heather S. and the field service **** *. are wonderfull to work with. I always ask Heather for the service of Mark to come to my home. Very pleasant and very knowledgeable in heating and cooling. I would highly recommend this company and its personal for this kind of service.
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By DARRYL G. on 04/12/18
Heather always handles my appointment for my home and my rentals without me having to mess with calling renters and then calling her back she just makes the calls and scedules and Cary always very personable honest and knowedgeabe about our system. We just bought a...
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Heather always handles my appointment for my home and my rentals without me having to mess with calling renters and then calling her back she just makes the calls and scedules and Cary always very personable honest and knowedgeabe about our system. We just bought a new system thru him when the old when died and he does a great job of servicing it. He even took the time to go thru our new thermostat to make sure I was taking advantage of all its features
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By GREG H. on 04/02/18
Darren always does a great job. He is always on time and only recommends repairs that are absolutely necessary.

By PENNY W. on 03/28/18
Excellent service. Would highly recommend.

By JERRY W. on 03/27/18
great service!

By GLEN K. on 03/26/18
The Crystal folks always do what they promise, when they say they'll be there.

By DEBBIE R. on 03/26/18
Andy P. did a great efficient job with preparing my system for summer. Clean and courteous and caring. thank you

By ALLAN Z. on 03/26/18
Everything went great. Everyone was very professional.

By BETH M. on 03/19/18
Gary has came to my house spring and fall for a few years and always very kind and knowledgeable

By BARBARA S. on 03/18/18
We always repressed and satisfied with the service we receive from Crystal Heating and Cooling.
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