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By Frank P. on 03/03/18
The Crain team was outstanding, very professional and accommodating. The office staff kept us informed on the "who, what and where". The installers were exceptional. I would definitely recommend Crain Heating and Cooling to anyone who needs a heating and cooling contractor. Great job!

By Orlandez H. on 03/02/18
Timely, friendly, expert service. Would definitely recommend.

By John A. on 02/27/18
Was told I'd have the estimates emailed by Monday at the latest, and as of Tuesday I still haven't received them.

By Dave V. on 02/23/18
Professional, courteous and efficient!

By Audrey L. on 02/10/18
Quick service and so polite and patient with my 88 year old Mom. Thank you so much!!!!!

By Margolis S. on 02/07/18
Mike was prompt; assessed and fixed the problem quickly.

By Michael S. on 02/02/18
This is our second project with Crain and we have been thoroughly happy. Cody is a real pro and very quick to respond. Their prices are competitive, but it's the service that has put them over the top for us.

By Lovina T.J. H. on 01/31/18
Guys were great. Cleaned up great. Weather was cold and they worked through it.

By Kim T. on 01/30/18
Compared 4 different companies and quotes and Crain was the most solid quote. Install went well but they did not have the correct sheet metal. So, Marlyn came by to finish that part of the job, and went above and beyond. When I commented on a whiff of gas from a li...
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Compared 4 different companies and quotes and Crain was the most solid quote. Install went well but they did not have the correct sheet metal. So, Marlyn came by to finish that part of the job, and went above and beyond. When I commented on a whiff of gas from a line connected to my hot water heater, Marlyn said he would look at it. Not only did he look at it but replace a valve for me. I didn't as him to to this, he just said I like to make sure everything is right. Did a little other tweaking and here and there and explained why. By the way, I did not get a new water heater. I will request Marlyn should I ever need my equipment repaired.
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By Aaron C. on 01/27/18
Did not want to buy a new heating unit. But with everything your personal did for me it was hard not to. I really needed a new unit and you made it easy to understand the payment. IT was installed the next day. So thank you

By Lori D. on 01/24/18
Very professional, friendly, knowledgeable, and competent. Every single person I encountered through this experience treated me as a valued customer. I would highly recommend them.

By Pravin B. on 01/22/18
Absolutely a service. Took away all my fears of a cold night . Diagnosis of problem was on spot. Left house and brought motor replaced it. Showed me the bad motor. It was a very tutorial experience also. Reasonably priced. What I love is that on coldest d...
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Absolutely a service. Took away all my fears of a cold night . Diagnosis of problem was on spot. Left house and brought motor replaced it. Showed me the bad motor. It was a very tutorial experience also. Reasonably priced. What I love is that on coldest day she fitted me in .
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By Beth L. on 01/11/18
We were having an issue with our furnace and contact Crain, they sent out their service tech., Ted P. Ted was amazing! He arrived on time, was very professional and informative. Not only did he fix the current issue, he educated us on what we need to do down the...
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We were having an issue with our furnace and contact Crain, they sent out their service tech., Ted P. Ted was amazing! He arrived on time, was very professional and informative. Not only did he fix the current issue, he educated us on what we need to do down the road. I would recommend Crain whole heartedly and would give Ted an A+
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By Jeffrey S. on 01/09/18
Great Service and Install. You all did a great job and we are happy with our new furnace.

By Vincent M. on 01/05/18
We did not have an emergency. Just a control problem with the main fan. When they came they gave a good exam to the 17 year old gas furnace and fixed the fan problem. It gave us piece of mind to have the furnace checked this winter. We also had a new programmable thermostat installed.

By Rick on 01/04/18
The team at Crain was fantastic. From the original meeting with Jason Crain to the final install by Brian and Justin. They provided us a fair price and incredible service, this was on the coldest day in Michigan so far this year after our furnace died. Jason and th...
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The team at Crain was fantastic. From the original meeting with Jason Crain to the final install by Brian and Justin. They provided us a fair price and incredible service, this was on the coldest day in Michigan so far this year after our furnace died. Jason and the team got us a new furnace temped in within 24 hours and the final install within a few days. The work was very professional and when they left the area was spotless. I greatly appreciate the support they gave us thru the complete process with honest answers and suggestions and a competitive price. I would use these guys again in a heartbeat and highly recommend them.
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By Dave J. on 12/28/17
Crain was recommended by my daughter and she was right. This is a primo, professional, competent team from start to finish. The evaluation by Jason (on his day off) gave us a lot of information and choices, he answered all our questions, most before we even asked, ...
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Crain was recommended by my daughter and she was right. This is a primo, professional, competent team from start to finish. The evaluation by Jason (on his day off) gave us a lot of information and choices, he answered all our questions, most before we even asked, was friendly and somehow engendered immediate trust. We had already scheduled an installation with our regular go-to plumbing-heating-air conditioning company we've been using for 12 years, but the Crain bid was lower plus we had as much confidence, so we rescheduled with Crain, Installation was completed the next day a few hours sooner than expected. Brian and Aubrey were able to overcome any problems and were very efficient. We chose a high efficiency furnace which meant drilling holes in the foundation. They were able to remove a single brick for the air intake & exhaust vents, and place it in an unobtrusive outside location. There was absolutely no mess to clean up after they left, unlike most other companies. The furnace worked properly first try, we're very happy with the whole experience. And now that it's been in single degree temperatures at night, and will be for a while yet, we're very glad we had the work done right, and as quickly - done the very next day after we noticed the old one stopped working. We're glad we chose Crain and we will continue using Crain from now on. Thank you, guys.
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By Kannan S. on 12/22/17
My furnace stopped working 2 nights ago. Called Crain Heating and Cooling. Stacey was great on working with me to schedule a service pro to come to my house as quickly as possible. Scheduled it today. Mike Ploszewski showed up today at 4. Root caused the problem an...
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My furnace stopped working 2 nights ago. Called Crain Heating and Cooling. Stacey was great on working with me to schedule a service pro to come to my house as quickly as possible. Scheduled it today. Mike Ploszewski showed up today at 4. Root caused the problem and drove to Farmington Hills (from Canton) to get a replacement part and came back by 5pm. Replaced the part and had my furnace working by 5:30pm. He was very polite and professional. Thanks for the overall great customer service experience.
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By Curt H. on 12/21/17
The job was done quickly and efficiently.

By Michael K. on 12/20/17
Ted was very professional, explained what the issues was with our fireplace. Walked us through the corrective action in terms we could understand. Problem solved will work with Crain on other heating and cooling matters
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Dee L
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(9 total reviews)
Aubrey B
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(7 total reviews)
Charles G
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(4 total reviews)
Cody W
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(3 total reviews)
Sean S
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(2 total reviews)
Doug E
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(2 total reviews)

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