We are extremely satisfied with the AWESOME job we received.From setting the job up to the job being done, everything was a dream. The men that came out are so professional. They do their job so well, they keep you educated on what they are doing and leave everything so clean when they are done. Everything was done beautifully, could not have asked for more. I will recommend Conns To everyone and let them know, they are working with the best. Thank you Guys so much, I can't say it enough, it was an AWESOME EXPERIENCE.
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My experience with Conn started off great when I called the office and spoke with Stephanie. She was very professional and knew exactly what I was talking about and had a technician to my door the same day within a couple hours. The technician arrived (Adam) his appearance was neat and he introduced himself in a professional manor. I led him to my AC unit and about twenty minutes in he already had it diagnosed. Repairs took about a half hour and I was back to being cool again. Thanks to Conn for being so responsive to my air conditioning needs!
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I have CMS perform my yearly AC and Heat service. I have also had them do minor plumbing work like install shut off valves in my crawl space in anticipation of very cold weather. Great Organization. Friendly and knowledgeable team !! Adam and Steph are great to interact with. Mike W
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I was extremely impressed with the professionalism and awesome service from Conn Mechanical Systems. Ed, Kaitlyn and Stephanie were responsive to my questions and returned my calls quickly. Timelines were adhered to and my new A/C unit was installed sooner than I imagined. Great workmanship. Would highly recommend Conn Mechanical Systems!!!
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Jury is still out on the odor control though recently is seems better. As far as Ed, and his customer service team at Conn Mechanical, I can only sing their praises. From the initial contact to the finish of the job Ed was responsive, helpful and most importantly knowledgeable . He knows his stuff. My schedule is difficult for contractors to meet but he came on two Saturdays mornings to meet me. First, was initial diagnosis and the second was a follow up to go over the work and make sure i understood the new odor control; REMI system. It did not stop there. I had a problem with the new WIFI smart phone service and Ed actually went down to my place and fixed all the issues.
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My Rinnai tankless water heater suddenly stopped working. I contacted Conn Mechanical Systems because they are authorized to service this specific water heater. Ed responded and provided an excellent service. He diagnosed the problem and quickly repaired it. His services were very professional and his work was very neat and clean. I would definitely recommend Conn Mechanical Systems for any HVAC needs. Thanks again!
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We are new to the area and had a lot of new and replacement work to be done on our home.Our son recommended Ed very highly, and we will also recommend Conn Mechanical. We're very particular on how we want things, and Ed was always able to comply ,with compromise ,when needed!!! They want you to understand what can be done, and be happy with the decisions. You will be satisfied with this company.
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I am very impressed and satisfied with the total performance that i received from the Conn Mechanical Team. From my initial phone call to the office, i knew that i would select this company to perform my work. I recently purchase a property in New Jersey and was unfamiliar with any of the local contractors when i began my search for new Heating and Air Conditioning systems. I called the Conn Office i was immediately impressed with the pleasant and helpful assistance that i received. I stopped my search right then, and selected Conn as the contractor of choice, even before i received any price quotes. In my architectural profession, i have plenty of experience with contractors of all trades. I could tell you that good quality and attentive customer service is evident throughout the Conn Mechanical Company. I must also commend the patience of Ed Conn as i requested numerous alternate options for my system. I am happy that i can now consider Conn Mechanical as one of my contractors whenever i may need mechanical work. I believe that having pre-selected contractors that you can turn to when you need them is very important. They have earned every star.
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Last fall Conn Mechanical installed a new geothermal unit in our home. Not only does the heat and air conditioning work beautifully, but I feel that we have met our service person for life. The unit is more high tech than what we had before, so when we had a question, not only could Ed Conn check what was going on via the internet, but also came immediately when we needed a little training. We are thrilled with the unit and the service. I would highly recommend using Conn Mechanical.
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I Have lived in my house since 2011. The heat and air is geothermal and has 2 units. Conn mechanical has saved me a ton of money by finding a leak on a coil and repairing it. I also had gas lines installed in my home. I did the typical thing and got 3 estimates. Ed conn came in around the other prices so I picked them as I have used them in the past. When your ac or heat is not working on a sunday at 400 conn mechanical will come out and get you running asap if possible. If you want someone that is fair, and highly skilled without the BS call conn. I just had them fix a faulty valve on a sunday afternoon. They responded within 45 min with a phone call. I had them out the following Monday to install 2 new digital thermostats also. I trust conn as they have proven to me to be fair and capable to do any of my emergency work. THANK YOU CONN FOR ALL OF YOUR CONSIDERATION TO THE CUSTOMER !!
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