We lost heat over the weekend and I called Comfort Solutions. I got an answering service as it was a weekend (Holiday) and I was called back quickly by Comfort Solutions. Paul W. came out to fix our unit and was very quick to diagnose and fix our issues. He explained well what was wrong and what he was dong to fix it. He tested a few times as well to make sure everything was working as it should. Heat back working! They were very upfront with costs and I felt they were reasonably priced. I would definitely recommend Comfort Solutions. I also like that they send you an email letting them know they are on their way and who your technician is. Very automated and efficient. GREAT SERVICE!
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Professional, responsive and always reasonable. Paul and Mike walked me through exactly what was going on with my home a/c system and my options for repair. Very professional and personable team that was equally matched by John S. and James who handled installation of my new central air conditioning and heating system. They were prompt, thorough and left my home immaculate - making sure to answer all my questions before leaving. Everything about the Comfort Solutions team made it easier to choose investing in the system upgrade.
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Kyle, our Comfort Solution service person, is punctual, informative, and experienced. He listens attentively and is nice to have as a constant when he visits twice a year. Five stars are appropriate for him, at this time. This past cycle of being informed of our need for a check up was the first issue I have had with the actual company since I have worked with them (6 plus yrs). I hope the office/company will return to sending out the discount cards which serves as a reminder and make calls for an appointment. Otherwise, I have only positive comments to give to this company at this time! If the mailing/ calling is a one time error ( then corrected) Comfort Solutions deserve a solid rating
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Kyle arrived promptly and was very professional. After a thorough examination of outside unit plus fan and ductwork in attic, he concluded that all components were working well. (My husband initially believed there was a problem). When I asked if a tune-up was needed, Kyle was honest and said it didn't, as he had already vacuumed everything out. He was also patient and gave us good advice. Will definitely recommend and call them in the future
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From the initial phone call to the successful repair, this company rocks. Even though we're in the midst of a heat wave, the company had a reasonable response time to address my dead AC. The field service technician Paul was professional and very knowledgeable about troubleshooting my antique AC unit. He thoroughly explained his findings, gave visual proof of the issue and detailed costs with the repair options. I won't hesitate to call them again if I need service.
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The people at Comfort Solutions were the best. Karen, my contact person kept me informed of all details and promptly arranged for service appointments. Paul W. my service repair person was prompt, professional and courteous. He spent quite a bit of time diagnosing and repairing my HVAC. I cannot express how grateful I am to the Comfort Solutions team for making my home comfortable and ready for the summer. Thanks Guys❤
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