It’s rare in this day to be absolutely blown away by customer service in such a demanding world. Kyle and Karen had my Air conditioner back in service within hours of my call. I have a newborn and a three and five year old so timing was key in 90 degree heat. As I write this review nearly five days later, their competition is just returning my call. I know who my “go to” will be from now on. I never write reviews but was so happy with their service I felt compelled to share my thoughts so other get to experience great customer service. Outstanding work and response. Truly thankful!
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I would choose comfort solutions every time. When I called their office I was greeted by a very friendly and helpful employee. She was kind and got me an appt that day and even called me back to get me an earlier appt first thing in the morning. Paul was my service pro. He was extremely respectful and they even wear covers over their shoes to enter the house which I thought was very thoughtful. He made sure I understood what he was doing and checking every step of the way. Even after finding the issue he double checked the rest of the system to ensure everything that needed to be checked and fixed was. Paul was knowledgeable, professional, kind, and an easy person to speak to. I would highly recommend that you ask if he is available when calling for Comfort Solutions Services.
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After several quotes from other companies we decided to choose Comfort Solutions because they had the best competitive quote and the equipment included excellent warranty coverage. We hired them to replace our entire HVAC system. Initially there were some issues because we could not move the system to our basement but the team worked with us to provide the best solution. From the beginning quote from Mike to the completion of the project we had an excellent experience. The installation team did an awesome job, even though the system was located in our attic and it was the middle of the summer John busted his butt! Very neat and kept our house clean John answered any questions that we had. Highly recommended!
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Comfort replaced my AC system. The servicemen and the technicians were polite, clean and answered all my questions patiently. I found the fee for the service call to be lower than someone I had used before. I first called Comfort because my neighbor had used them to replace his AC also, I see why he recommended them. I will use them again. And recommend them to anyone who asks.
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This was a follow up visit to check for system leaks and a thorough check of the whole house a/c system. It involved going through a small access to the attic where the equipment was installed. It had to be at least 110 deg up there, yet he toughed it out until the job was done. The good news is this was a complementary service and he found everything was in good running order and therefore no charge. It's tough to find decent, honest tradesmen these day and it is good to know that when you call Comfort Solutions you will get the straight scoop. I will definitely call them on an annual basis to check out my system.
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