Joshua T. arrived on time and was pleasant to deal with. He was very thorough in servicing my Heating unit. He took photos of what he worked on and forwarded them to me. He even performed a test on the air quality in my home which I felt was an extra bonus. I loved that he took the time to share bits of information with me on keeping my Air/Heating unit in good working order. He definitely is an asset to the company.
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Walter was very professional right from the moment he entered the door. He came in with a smile. He sent a picture of himself to my cell phone to assure my safety. He was thorough, careful, clean in his service. He gave me all my options and called back later with some extra pricing available for additional work I may choose to do. I really appreciated his effort on my behalf and hope he does not suffer because I am not a google member.
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First off, I want to thank Emily for scheduling a service call for us, and the young lady that called us to notify us that the plumber was on his way. I also would like to thank Mr. Billy O'Keefe for his expertise in handling our situation. Thanks to his quick response we were up and running within an hour or so of us calling.
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Patrick was very professional and courteous. I was an operating engineer for a major corporation on the east coast for 35 years and I am fully aware of how this job should have been performed. I observed that Patrick performed in the highest professional manner and I would recommend him highly . If I could give ten stars I would ! Thanks Patrick !!!
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This is the best air-conditioning company we've dealt with since we moved to Vegas in 1988, and we've dealt with many. The actual unit works fantastic, the installers were great, and their follow-up service is excellent. Everyone is extremely helpful, friendly and professional. From the young ladies at the office who answer the phones, the Manager Brian, and especially their service expert Patrick McAuliffe. Their customer service is the best in the industry. Highly recommend!
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Can't say enough about this company and the individuals we have been fortunate to work with. This company knows how to hire good employees because they are all polite, respectful, helpful and knowledgeable when it comes to their respective positions. All have gone the extra mile to make sure the job was complete properly and we were happy with the results. Mark was especially helpful when it was mentioned we had a problem with dust and at his suggestion we are trying out a gadget placed on the unit to help decrease our dust problem. This company is the only company we look forward to seeing their employees; however, due to the fact that they get the job done the first time we don't see them often. This year was the second time we have used the company and replaced our large units this year after having to replace the smaller ones last year. They did such a good job and followed up one year later. We don't make a lot of recommendations to friends and family but we highly recommend this company to anyone who will listen to us. Thanks everyone! Keep up the great work!!
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Jimmy R was very thorough in his evaluation of both my heating and air conditioning. I have a system that is about 15 years old and I am concerned about its failure/need for repair. He gave me at least 3 options to remedy the rapid deterioration of the heating coils and such. I now have to decide what my course of action will be.
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