I could not have been more pleased with the service I received from Ryan and Curt. Ryan was my original tech. But installing a water heater is a two person job. They were not only professional, but courteous and polite as well. I really appreciated how well they cleaned up my garage after they were done.
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From the time I made my appointment at 8 AM, customer service was patient, friendly and helpful. A couple hours later, I got a phone call to confirm that I had made a reservation for the time that I had requested. A few hours later into the early afternoon, I got a call from a representative to update, that it was going to be a slight delay and they did not forget about me and they did not forget about me and get to me as soon as possible. I appreciated that, they kept me abreast when they were coming. When the technician showed up, Joshua immediately placed his booties on his boots after greeting me and entered. He listened intently to my concerns and immediately knew what was the problem. He went up into my attic and was very thorough with his inspection and highly suggested to fix what the developers did not do when I bought the house new and because of Joshua his, knowledge, integrity, patience, concerns, listening skills, articulating how correcting what was overlooked, making my heater and AC more effective and his thoroughness. I will use them again and recommend Climate Contol to everyone. The problem was fixed. Joshua is an asset to the company and I will definitely use them in the near future to make my HVAC more efficient.
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