CALL TO SCHEDULE
613-257-8282
By Bob M. on 02/25/20
Technician was right on time and I have a particularly complicated situation with regard to access, contact and decision-making which he accommodated extremely competently.

By Barbara M. on 02/24/20
Awesome service

By Joan H. on 02/21/20
For the past 15 years or more, I have had annual maintenance done to both my furnace and A/C. The Techs sent to my home have always been very professional and courteous. I would definitely recommend Carleton Refrigeration to anyone looking for a dependable and cost worthy company.

By E. T. on 02/20/20
Alisha was really professional. She provided quick diagnosis and timely repair of our furnace with great expertise and customer service.

By Patricia G. on 02/20/20
Zachary does excellent work, very professional, left my home clean after HRV was fixed and maintained. Thank you!

By Joanne D. on 02/18/20
Although your service is good it is very costly

By Joanne D. on 02/18/20
Patrick T. fixed our furnace problem promptly, politely and efficiently.

By Tom D. on 02/04/20
no comment

By Nadia S. on 02/03/20
Purchased a generator and Air Conditioner from Carleton Refrigeration in 2018 and I have had great service from the get go. The Team is very professional and friendly and the Technicians are always on time. Today my Technician Patrick came to do a routine maintenan...
(View More)
Purchased a generator and Air Conditioner from Carleton Refrigeration in 2018 and I have had great service from the get go. The Team is very professional and friendly and the Technicians are always on time. Today my Technician Patrick came to do a routine maintenance and answered some questions I had and put my mind at ease. During the most recent power outage the generator performed as it should and didn't leave me in the dark. Thankyou Carleton Refrigeration and Patrick.
(View Less)

By Tammy P. on 01/31/20
I got up Sunday morning to a very cold house. I went to the thermostat and saw that it was only 12 degrees in the house. I immediately called Carleton Refrigeration and Heating to report that my furnace wasn’t working. Mitchell, the technician arrived in a tim...
(View More)
I got up Sunday morning to a very cold house. I went to the thermostat and saw that it was only 12 degrees in the house. I immediately called Carleton Refrigeration and Heating to report that my furnace wasn’t working. Mitchell, the technician arrived in a timely fashion and was able to quickly resolve the problem in a very efficient manner. He was polite and provided information regarding the issue so that I fully understood what the problem was.
(View Less)

By Rose Marie L. on 01/25/20
I received an e-mail telling me who to expect at my door along with a picture of the technician and she arrived first thing in the morning as expected. The work was completed in a timely fashion and when finished all debris was picked up and removed. She also teste...
(View More)
I received an e-mail telling me who to expect at my door along with a picture of the technician and she arrived first thing in the morning as expected. The work was completed in a timely fashion and when finished all debris was picked up and removed. She also tested for CO levels in the house as I had some concern but everything was fine. Carleton Refrigeration has been great at responding to all my needs and I would recommend them to anyone.
(View Less)

By margaret c. on 01/22/20
Alysha .was very helpful.

By Ed C. on 01/21/20
Called ahead to let me know when he would arrive. Fixed the problem quickly and answerred my questions. Great service. Ed C

By Daniel M. on 01/20/20
We have been using Carleton for a few years now. The service is always excellent. The service technicians are true professionals and very personable. ******* ******** has done work for us and he is exceptional, informative and a true pleasure to have in your home. ...
(View More)
We have been using Carleton for a few years now. The service is always excellent. The service technicians are true professionals and very personable. ******* ******** has done work for us and he is exceptional, informative and a true pleasure to have in your home. Just last week, we had a new furnace installed by ****** ***** and ***. They worked non-stop from 0900 to well after 4 pm to ensure we had heat, but more importantly, piece of mind. They were meticulous and their workmanship was beyond reproach. I strongly recommend Carleton Heating and Refrigeration to anyone in need of heating or cooling issues.
(View Less)

By Pearl-Anne M. on 01/19/20
From Andrea taking my call to James detecting my furnace issue needing the ductwork cleaned it made my day to have such professionalism and now they can clean the ductwork ASAP hopefully due to health issues

By Pearl-Anne M. on 01/19/20
Very professional, friendly, efficient, great advice and highly recommend his expertise. 01/17/2020

By Wendy W. on 01/18/20
Mitchell S. was very pleasant and professional. He is also a cat person and made a fuss over my cat so gets extra points.

By Shawn s. on 01/14/20
Prompt, polite, clean, and quick

By Dan M. on 01/14/20
Technician arrived on time and was professional and courteous. Job done well and efficiently. Thanks

By Lianna C. on 01/09/20
Great service by Alisha yet again. Thank you very much
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
613-257-8282

Select any employee to see all their reviews.

Patrick T
Rating:
100 total reviews!
Troy M
Rating:
80 total reviews!
Shane M
Rating:
(75 total reviews)
Zach K
Rating:
(58 total reviews)
The Team
Rating:
(55 total reviews)
James P
Rating:
(38 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Carleton Refrigeration, Heating and Air Conditioning Ltd. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

1. Choose a Service Pro

RATE service by rolling over the stars:

Post Review
Why is this needed?
CALL TO SCHEDULE
613-257-8282

Customer service is always a top priority at Carleton Refrigeration, Heating and Air Conditioning Ltd.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

See Our BBB Rating
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
613-257-8282
Troy M has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
80 total reviews
By Bob M. on 02/25/20
Technician was right on time and I have a particularly complicated situation with regard to access, contact and decision-making which he accommodated extremely competently.

By Tammy P. on 01/31/20
I got up Sunday morning to a very cold house. I went to the thermostat and saw that it was only 12 degrees in the house. I immediately called Carleton Refrigeration and Heating to report that my furnace wasn’t working. Mitchell, the technician arrived in a tim...
(View More)
I got up Sunday morning to a very cold house. I went to the thermostat and saw that it was only 12 degrees in the house. I immediately called Carleton Refrigeration and Heating to report that my furnace wasn’t working. Mitchell, the technician arrived in a timely fashion and was able to quickly resolve the problem in a very efficient manner. He was polite and provided information regarding the issue so that I fully understood what the problem was.
(View Less)

By Anthony St. D. on 01/09/20
**** called to let us know when he would be arriving. Explained what he would be doing and proceeded with the service. Recommended an accordion type filter and explained why. He was extremely helpful, an asset to your business!

By Beverly K. on 12/19/19
no comment

By Don K. on 12/18/19
**** phoned ahead to see if he could arrive early. **** did a great job - very thorough and explained what he was doing and how things worked. Was able to effectively diagnosis issues. **** was courteous, friendly and professional - what more can you ask for. Thank you.

By Paul M. on 12/06/19
5 stars! I just had a residential heat pump at my parents' condo serviced by Troy Mordy who did a very thorough and excellent job of it! We were also waiting for a visit from a plumber later in the day to fix a hot water heater problem but Troy asked if he could ta...
(View More)
5 stars! I just had a residential heat pump at my parents' condo serviced by Troy Mordy who did a very thorough and excellent job of it! We were also waiting for a visit from a plumber later in the day to fix a hot water heater problem but Troy asked if he could take a quick look at it. He immediately found the problem and rectified it for no additional charge! We were very pleased to be able to cancel the plumber's service call and save some money. We were so impressed by Troy's professionalism and skills that we promptly called Carleton Refrigeration, Heating and Air Conditioning to book him to come and service a propane gas stove at our place later this month. Troy can do it all, so I highly recommend him and the company he works for.
(View Less)

By Michel D. on 11/29/19
Troy did an excellent job. He was polite and clearly knew what he was doing. He had to replace a part that has been difficult to find but Carleton Refrigeration managed to find the part and saved us a ton of money as the alternative was replacing our electric backu...
(View More)
Troy did an excellent job. He was polite and clearly knew what he was doing. He had to replace a part that has been difficult to find but Carleton Refrigeration managed to find the part and saved us a ton of money as the alternative was replacing our electric backup furnace. Thanks for the excellent service.
(View Less)

By Gary E. on 11/20/19
(no comment)

By Doug r. on 10/30/19
**** phoned to advise when he was coming, wore protective plastic booties on his feet, put down a mat to work on, was friendly, got the job done I.e. he was knowledgeable and got the job done..and the cost was exactly as estimated **** ******

By Irv on 10/28/19
Troy did a great job. Everything was checked and confirmed working properly. Very prompt and professional.

By Martin E. on 10/17/19
Troy arrived when he said he would and was very professional.

By Martin E. on 10/17/19
Troy arrived when he said he would and was very professional.

By Michael M. on 10/17/19
My "Go To" Company when it comes to Heating and Air Conditioning....

By Michael M. on 10/16/19
Staff was Quick at Getting back to me when I initially Logged onto Their Website (even though it was Friday Afternoon/Evening of the Thanksgiving Weekend). One of Their Managers got back to me later that night to confirm a Service Technician would be out to provide...
(View More)
Staff was Quick at Getting back to me when I initially Logged onto Their Website (even though it was Friday Afternoon/Evening of the Thanksgiving Weekend). One of Their Managers got back to me later that night to confirm a Service Technician would be out to provide a Free Second Opinion on Our Furnace at the start of the week. I got a confirmation call yesterday..... even a call from the Service Technician this morning to let me know that He was about a 1/2 hour away. Troy Mordy appeared in less than 30 minutes. He was Courteous, Friendly and Knowledgeable. We had been informed by another Company late last week that Our 8-9 year old Furnace was Toast and that We should be considering Replacing this Unit. Troy checked it over and confirmed that the Gas Valve was at Fault. He had a replacement unit in His Truck and after checking the Price and getting our Approval installed it in Quick Order. Troy checked the rest of the Furnace over and told Us that All the other parts were working fine. We were so impressed, We signed up for the Gold Plan which covers any Parts and Labour as well as any Emergency call ins for the next Year. Nice Meeting Troy and Great to Know there is such a Professional Service Closeby...
(View Less)

By Michael M. on 10/16/19
Staff was Quick at Getting back to me when I initially Logged onto Their Website (even though it was Friday Afternoon/Evening of the Thanksgiving Weekend). One of Their Managers got back to me later that night to confirm a Service Technician would be out to provide...
(View More)
Staff was Quick at Getting back to me when I initially Logged onto Their Website (even though it was Friday Afternoon/Evening of the Thanksgiving Weekend). One of Their Managers got back to me later that night to confirm a Service Technician would be out to provide a Free Second Opinion on Our Furnace at the start of the week. I got a confirmation call yesterday..... even a call from the Service Technician this morning to let me know that He was about a 1/2 hour away. Troy Mordy appeared in less than 30 minutes. He was Courteous, Friendly and Knowledgeable. We had been informed by another Company late last week that Our 8-9 year old Furnace was Toast and that We should be considering Replacing this Unit. Troy checked it over and confirmed that the Gas Valve was at Fault. He had a replacement unit in His Truck and after checking the Price and getting our Approval installed it in Quick Order. Troy checked the rest of the Furnace over and told Us that All the other parts were working fine. We were so impressed, We signed up for the Gold Plan which covers any Parts and Labour as well as any Emergency call ins for the next Year. Nice Meeting Troy and Great to Know there is such a Professional Service Closeby...
(View Less)

By Robert L M. on 10/04/19
Competent staff both in the office and on the road. They keep you informed as to what technician is going to visit and when he will arrive. Technicians are polite, knowledgeable, efficient and explain what work, if any, was required, and why.

By Linda S. on 10/01/19
I have nothing but good words to say.. I live in an old house.. You can't perform miracles on decades old pipes.. but this morning I took a shower and had the pressure of Kramer when he got his circus shower head on Seinfeld

By Linda S. on 09/30/19
Excellent.. excellent... slice and dice as I say-- I don't have enough excellent adjectives for this company.. Thank you.

By Thomas H. on 09/12/19
I had Carleton Refrigeration install our new furnace and AC unit. They were very professional and technicians quick, quiet and clean. Very happy with the level of service. Today we had our 1st year maintenance and cleaning done. Troy was again very professional and...
(View More)
I had Carleton Refrigeration install our new furnace and AC unit. They were very professional and technicians quick, quiet and clean. Very happy with the level of service. Today we had our 1st year maintenance and cleaning done. Troy was again very professional and did a complete maintenance job.
(View Less)

By Thomas H. on 09/12/19
I had Carleton Refrigeration install our new furnace and AC unit. They were very professional and technicians quick, quiet and clean. Very happy with the level of service. Today we had our 1st year maintenance and cleaning done. Troy was again very professional and...
(View More)
I had Carleton Refrigeration install our new furnace and AC unit. They were very professional and technicians quick, quiet and clean. Very happy with the level of service. Today we had our 1st year maintenance and cleaning done. Troy was again very professional and did a complete maintenance job.
(View Less)
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.