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By Peter & Diane B. on 02/16/19
The telephone support and service technician were both very professional and efficient in resolving our issue.

By Peter & Diane B. on 02/13/19
Zach was efficient and professional. He had a pleasant demeanor and very helpful attitude.

By Lise S. on 02/12/19
Excellent service, very knowledgeable team

By Jim B. on 02/09/19
Note: I was unable to post a HomeStars review as the server spit back an internal error. Shane was punctual, courteous and professional while explaining the options we had to available to us to address an ongoing furnace issue. The repair took longer than ant...
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Note: I was unable to post a HomeStars review as the server spit back an internal error. Shane was punctual, courteous and professional while explaining the options we had to available to us to address an ongoing furnace issue. The repair took longer than anticipated as the manufacturer had failed to include all of the required parts. Shane returned to the shop, managed to track down a compatible part, went out and picked it up then returned to complete the repair - finishing up @ 20:00 on a Friday night after a 12 hour day. In addition, he called the next morning to confirm that everything was still working properly. His effort and expertise was definitely appreciated. Thanks
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By Wayne M. on 02/01/19
I was extremely satisfied with the service today. Troy was most helpful in providing a variety of suggestions to alleviate the problem we were having. He will follow up with other products that may be something for us to think about if what was suggested does not s...
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I was extremely satisfied with the service today. Troy was most helpful in providing a variety of suggestions to alleviate the problem we were having. He will follow up with other products that may be something for us to think about if what was suggested does not stop the problem. Very knowledgeable, polite and friendly to deal with. I would highly recommend this company andTroy!!
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By Pam F. on 01/31/19
Thank you so very much Andrea, Tracy+ teamI will never forget your dedication towards fixing my furnace! It means everything to us to feel safe+warm always NOW! You never gave up+ kept coming back to find the problem of our funrance coming on but no heat blowing ...
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Thank you so very much Andrea, Tracy+ teamI will never forget your dedication towards fixing my furnace! It means everything to us to feel safe+warm always NOW! You never gave up+ kept coming back to find the problem of our funrance coming on but no heat blowing out! Finally after almost 3 years of living here the furnace is dependableYour team is amazing! Thank you all so much for your never ending support! Most gratefully, Pamela Feres and her 4 special needs angels
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By Wayne P. on 01/30/19
On time; great communicator, ordered part for hot water tank. Mike came to install part. Both did a good job in getting my hot water back.

By Cheryl P. on 01/29/19
Today Kyle from Carleton Refrigeration came out to service my gas fireplace. He was extremely knowledgeable and courteous and explained the problem expertly. I was very satisfied with his work and his professional and friendly manner. Thank you Kyle. Definitely a five star rating.

By Valerie and Michael L. on 01/28/19
Wow...this routine service was tops. Our 8 year old water furnace, housed in the 188 year old part of the basement got a really thorough annual rejuvenation. This year I had time to look at the disassembled sections of our furnace as they were cleaned. The two tech...
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Wow...this routine service was tops. Our 8 year old water furnace, housed in the 188 year old part of the basement got a really thorough annual rejuvenation. This year I had time to look at the disassembled sections of our furnace as they were cleaned. The two technicians, Alfredo and Shane, genuinely knew how to work with customized installations such as ours. The low ceiling of the old basement resulted in a design of unique ducting and required thoughtful realignment as everything was put back together. We appreciate their professionalism teamed with knowledge, and the level of care given to our investment.
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By Brian J. on 01/27/19
Excellent service. Company provides name and photo of technician by email prior to visit. Always punctual, in fact on this occasion he phoned to ask if he could arrive earlier than scheduled. On-site service was efficient, good advice was provided, job was well d...
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Excellent service. Company provides name and photo of technician by email prior to visit. Always punctual, in fact on this occasion he phoned to ask if he could arrive earlier than scheduled. On-site service was efficient, good advice was provided, job was well done and clean-up was perfect. A great service person and a service-oriented company.
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By Maddy B. on 01/25/19
Shane was very professional. He explained the problem and outlined a course of action to rectify the situation. He was very polite and personable. I hope he will be the tech who will return to finish the job. Thank you for the service!

By John L. on 01/24/19
I would like to comment very positively on Pat Thompson’s work ethic, pleasant personality, patience and determination to figure out the problem with our older furnace. He gave us the options available and took a great deal of time without pressuring us to sugg...
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I would like to comment very positively on Pat Thompson’s work ethic, pleasant personality, patience and determination to figure out the problem with our older furnace. He gave us the options available and took a great deal of time without pressuring us to suggest the York LX model as a reliable alternative if we decided to replace our old furnace. He is a real asset to your company. In addition, thank you Tracy for your kind patience and expertise in helping us through our decision to purchase a new furnace.
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By Connie G. on 01/23/19
We wish to express our appreciation for the excellent service we received today from Zak. He went above and beyond required service when he noticed something wrong with our hot water heater. He trudged through waist deep snow with a shovel to check and clear our ve...
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We wish to express our appreciation for the excellent service we received today from Zak. He went above and beyond required service when he noticed something wrong with our hot water heater. He trudged through waist deep snow with a shovel to check and clear our vents at the back of the house. We live in a townhome so he had to walk around through snow to the leeway at the back as the snow was so high on the deck, the back door was inaccessible. He explained things well and was very pleasant. Thank you Zack! If you have an employee rewards program, we highly recommend Zack! Thank you Carleton.
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By kelly m. on 01/19/19
Patrick was punctual as usual and ever so professional. We would highly recommend him to any of our friends. Thank you Pat! Kelly and Gord Moore

By Garry B. on 01/19/19
I am sure Carleton will rectify my humidity problem. As mentioned in previous survey and recommendations by technician.

By Garry B. on 01/19/19
Pat arrived as promised. Diagnosed problem and will make recommendations as to correction required. He suspects unit is not sized for home requirements.

By Sarah P. on 01/18/19
Great service.

By Dave C. on 01/17/19
Shane was very thorough and got our furnace up and running quickly.

By Sarah P. on 01/17/19
Alfredo was very efficient, courteous and supportive. Thanks so much!

By Margaret B. on 01/15/19
(no comment)
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Select any employee to see all their reviews.

Patrick T
Rating:
73 total reviews!
Shane M
Rating:
56 total reviews!
The Team
Rating:
(55 total reviews)
Troy M
Rating:
(44 total reviews)
Zach K
Rating:
(26 total reviews)
Mike A
Rating:
(20 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Carleton Refrigeration, Heating and Air Conditioning Ltd. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Carleton Refrigeration, Heating and Air Conditioning Ltd.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Cory H has a 4.5-Star average rating and a total of 7 total reviews
7 total reviews
By Lisa C. on 12/07/18
Zach who works for Carleton Refrigeraton recommend this company to do our ducts. I had Cory and Dave in to get the job done. They did a great job. They were professional, friendly and cleaned up after they were done. Very happy with the referral and the job the guy...
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Zach who works for Carleton Refrigeraton recommend this company to do our ducts. I had Cory and Dave in to get the job done. They did a great job. They were professional, friendly and cleaned up after they were done. Very happy with the referral and the job the guys did. I will definitely have them back and recommend this company.
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By Dave H. on 11/21/18
Good service by both technicians, fast and clean.With ugly weather did their best to keep floors clean. Came early and finished within two hours. (they could use more boot covers in the truck stock)

By Dave H. on 11/20/18
good job by both workers. ugly messy day made for footprints on hardwood floors.

By Benson C. on 08/29/18
Cory & team were great. Duct & dryer cleaning was very organized, professional & courteous. There were some tough to reach places, but they had a postive attitude & the right tools to get it done. They even took care of small little things like having to put back t...
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Cory & team were great. Duct & dryer cleaning was very organized, professional & courteous. There were some tough to reach places, but they had a postive attitude & the right tools to get it done. They even took care of small little things like having to put back the potted plants in its place after their work was done. They explained what they were doing & even had pictures of before & after. They had a back up battery for the drill too when the one they were using ran out. In short they were well prepared & know their work well. Also had Zach do the furnace. He did the cleaning, pressure checks & tune up. Also answered the questions I had & checked the check list I had. Would highly recommend Carleton Refrigeration.
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By MATTHEW P. on 06/11/18
Professional, polite and proved how clean the ducts were with before and after pictures. Would recommend them to anyone. Thanks guys!

By Janet G. on 05/27/18
Cory and Dave were very friendly, tidy, efficient and professional!

By Mary W. on 05/25/18
Carleton Refrigeration cleaned the ducts and conducted the annual maintenance on the A/C. Both technicians were prompt, polite, professional and very pleasant as always. We have had several technicians over the years and they have all been excellent and provided great service.
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