I noticed water dripping from two ceiling vents. Went up to attic and found metal overflow pan under AC, full of water. Also noted that one of AC lines was detached. I called your office and within an hour Albert and shortly thereafter Victor showed up and reattached the line and drained the pan before water did damage to the dry wall.
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I was told technician was going to diagnose problem and let me know what and how much it was going cost before doing the work since I could not be present. This was not done. I just got a call from the tech giving me a total price AFTER the job was complete. I was at a loss, what was I supposed to do? Every choice was taken away from me.
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Alberto called to come in early for unit service. He explained all options and ultimately the unit is basically beyond repair. He is a knowledgeable technician and an installer in one. I got a quote and he explained all of my options. Overall a great experience and professional from the time I set up an appointment all the way to the end. CalAir is a family operated business for 30+ yrs and an authorized Carrier distributor so anyone thinking of having their units done look no further.
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I called Cal Air because we have an account with them for maintenance. When my mother's heat stopped working I called them. Cal Air had someone out within four hours from when I called. They sent Richard, it was the first time we have met him. What a wonderful nice man he is!! He was very professional and kind. He found the problem in minutes and also explained how the part works and what went wrong with it. Richard got the part we needed and fixed it. He didn't leave until he was sure that everything worked and my mother was fine. I'm glad I found this company, I have been lucky with them.
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He noticed that my thermostat just need batteries n he replaced the batteries, instance like that he should just made me pay for the batteries , instead he charged me almost $70 n he was at my house for a max of 5 minutes if that . I’m old and if I was able to read what was in the thermostat, I could have replaced batteries myself and I bet you I will not pay that much money. I know it’s supposed to be diagnostic payment but he didn’t really diagnose anything he just replaced the batteries. Is this how you take care of older people? Is this how you take care of older people Thought I let you guys know. Thanks !!
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Orlando was extremely competent and professional in his performance and demeanor. while representing his company. His vocabulary was very clear with my questions, etc. I understood his answers. I am an 80 yr old man and when I find myself in an area I don't know much about, I get a little short of patience. Orlando picked up on that right away and was very polite with me. He is the best! A real "Diamond"! Thanks
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After dealing with another company who only wanted to sell me new units for AC, I called CAL AIR who was recommended to me. From the initial help from their office to Richard H., the technician, I could have not picked a better company. Totally professional, complete and thorough. I will recommend them highly to anyone who asks me.
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