New to this business, but I know a good number of my neighbours use CPS, too, and are happy. Technician Keith came to our house and offered expertise, and he left us feeling informed and relieved. We signed up for their bi-annual maintenance plan. Looking forward to more professional service in the future with CPS.
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Paul came to fix a problem as our new device, humidistat, was installed but it didn`t work. He checked all the connections and corrected the wrong ones. Then he ran the humidistat explaining how it would work in winter to increase the humidity in the house, and he left it ready to work in auto mode when needed. He was knowledgeable and efficient. Thank you. Mark T.
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Paul Matto did an evaluation of my semi split A/C unit which was blinking and blowing warm air about an hour after I would turn it on. He was thorough, explained what he was doing and he inspired confidence. He is personable, professional and took great care to clean up with disinfectant wipes on all that he touched. He wore booties, mask and gloves.
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Keith came to my house a few weeks ago to fix my air conditioner. At the same time he did a check-up on the heater. We had a small flood with the air conditioner for a different reason that he fixed easily and simply. The company waived the diagnostic fee because they were just out and because we've been good customers. Great experience with Keith and CPS.
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Paul's service was consistent with the highest quality service we have come to expect from CPS. He was very knowledgeable, very efficient, very thorough, very customer focused, and very attentive to preventative steps in a Covid-19 world. He also suggested additional steps we could take to get the most out of our heating and cooling assets. He is very very good at what he does.
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Miquel serviced our A/C system today. During this Covid-19 crisis we are hesitant to allow people into our homes. However, CPS has created a system that puts customer at ease. They called to tell me who was coming and how they would put on booties wear a mask and keep their distance from me. They sent an email with a picture of Miguel with a bio so I would know it was him. He was professional, installed a new filter that I had on hand. He answered questions I had and was very personable. For some reason I can't fill in the "Rate It" area, so I would give it 5 stars.
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