Keith came to turn on my mini splits and to teach me how to use the system. He also reviewed instructions for my new thermostat. I had someone video his teaching sessions in four rooms and with outdoor equipment. It is easier than writing notes as he talks. Keith went over his instructions and had me practice, not just listen to him. He was patient and respectful when I got confused and made a mistake. He gave me the confidence I wasn't sure I would have and made sure I knew that I could call the company any time I might have a question.
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I didn’t realize when Phil came that I was going to get such very large heads in my upstairs bedrooms. Friends of mine have a different make and they were much smaller and more slim line. The crew that came to my home were excellent workers, professional, polite. They explained the the process and got along well with everyone. Keith took the time to patiently go over the new thermostat and kept it simple enough for me to understand. They were also very good at explaining the job to me and process. I could tell that Tom had been in this business for 20 years. This is a big compliment. He’s super knowledgeable and I have heard him explain why people on his team are doing something a particular way. He was a good teacher to the team. He explained things to me thoughtfully and made sure that I understood. He’s proud of the company the service they provide and the work they do. He’s was a pleasure work with. Steve was completely tuned in to all of my concerns about moving furniture keeping the work site clean and doing a good job. Which he did.
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I didn’t realize when Phil came that I was going to get such very large heads in my upstairs bedrooms. Friends of mine have a different make and they were much smaller and more slim line. The crew that came to my home were excellent workers, professional, polite. They explained the the process and got along well with everyone. Keith took the time to patiently go over the new thermostat and kept it simple enough for me to understand. They were also very good at explaining the job to me and process. I could tell that Tom had been in this business for 20 years. This is a big compliment. He’s super knowledgeable and I have heard him explain why people on his team are doing something a particular way. He was a good teacher to the team. He explained things to me thoughtfully and made sure that I understood. He’s proud of the company the service they provide and the work they do. He’s was a pleasure work with. Steve was completely tuned in to all of my concerns about moving furniture keeping the work site clean and doing a good job. Which he did.
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I would recommend CPS Heating & Cooling. I had a problem with my furnace and I called early Monday morning and they sent someone within a half hour! Keith J. came and fixed my furnace in less than an hour. He was very professional and answered all of my questions. I will definitely use them for any future heating or A/C problems in the future.
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Peter provided us with an excellent idea of our options to replace existing furnace. In fact he explained that we could probably wait another season to do the replacement, depending upon what the technician would find upon inspection. Miguel S*** did the inspection. He was efficient and courteous and confirmed that we only needed at this time to replace a couple of worn parts. I am so grateful for their honesty and skill.
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The Plumber diagnosed the problem with the pilot light correctly but after fixing the issue he never leak tested the gas lines. The Hoses were improperly connected and the room filled with gas while away at work. Returned home to the smell of gas everywhere. 1 Positive was they have great responsiveness and communication.
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The technician, Keith Jackson, understood the problem and replaced the non-working parts. He found other issues with the heating system that he corrected. He is very polite and knowledgeable. If we needed further work on the heating system we would request that he be sent to find and repair the problem.
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