The Plumber diagnosed the problem with the pilot light correctly but after fixing the issue he never leak tested the gas lines. The Hoses were improperly connected and the room filled with gas while away at work. Returned home to the smell of gas everywhere. 1 Positive was they have great responsiveness and communication.
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The technician, Keith Jackson, understood the problem and replaced the non-working parts. He found other issues with the heating system that he corrected. He is very polite and knowledgeable. If we needed further work on the heating system we would request that he be sent to find and repair the problem.
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Marlond did an excellent job inspecting the two gas furnaces at our house. He arrived early, and stayed late until he successfully conducted the inspection, while I was pestering him with questions. He was patient, very thorough and answered all my questions in a simple way that made all sense to me. He also advised about potential issues in the future. I am very satisfied with him and with all the other technicians that CPS has sent to my house.
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My first experience with CPS was a good one in large part to the customer service received when I scheduled the appointment and the actual work done by Mr. Marlins Lugg, my serviceman. Marvin was great! Courteous, informative, respectful and just generally helpful and nice. I recommend them highly.
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We’ve been loyal customers for almost 20 years. CPS takes care of all our heating and cooling maintenance. The office staff is friendly and accommodating. The technicians are professional and knowledgeable. They explain everything to me in ways I understand and work to help us save money on our gas & electric bills. Great company!!
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Marlond came out to perform the inspection for my heating system so I could get accredited for the premium package program. I asked if he would mind if I watched so that I may pick up some pointers about this heating system. He walked me through the entire process of what he was doing and I did end up learning some about my heating system. He was very thorough and did a great job performing his inspection and keeping me informed of what he was doing and what he found within his inspection. I would refer him to anyone who has to have an inspection or repair on their system.
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Chris T installed a whole home humidifier onto our primary furnace. Chris was very detailed and particular with the installation. A very impressive and professional looking installation and the unit is working flawlessly since being installed. In addition, Chris took the time to answer all my questions and run through the startup with me. I will be using CPS again.
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