**** was right on time from Bragg plumping & Heating, was very helpful and curdious. He explained everything that he was going to work on and why and I really appreciated that. In the near future I will be needing a new water heater so I will be calling again for your service. Thank you. ***** ******
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Did a dryer duck cleaning and repair and worked out great. Arrived on time, prepared and ready to go. Made sure to put on booties and drop clothes so the house was very clean. Got the job done right and on budget and on time, so would definitely recommend and would use again. It's sometimes risky business in choosing a firm to do repairs in-house but this was the right choice. Very knowledgeable and friendly team as well.
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Last Friday our furnace quit working. I found Bragg on line and after a brief call, I was surprised to learn that we should expect **** at our house within a couple of hours. **** was on-time, polite and informative. He explained that the master "board" on our furnace was broken, and we'd need a new board, which he could get from the supplier on Monday (today). **** arrived on time today with the new board, but after further examining and cleaning our existing board, he found the source of the problem and successfully fixed our existing board, saving us $800 from the initial repair quote!! Our house is warm again -- I highly recommend Bragg and especially ****!
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Sean From Bragg Plumbing was Great! Very curtious and helpful. He was here right on time to fix our Kitchen Faucet and a leaky toilet. He explained everything that needed to be done. He was also very flexible and communicated very well. I have used Bragg in the past and Sean definately stands out!
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Serviceman was pleasant and did quality work. Our under-slab leak was inaccessible but he was convinced he had the pipes figured out and could bypass the problem. But his work-around didn't solve the problem and we had to shut down our complete water supply for several days, until other plumbers found a solution. It wasn't an easy problem to diagnose but, ironically, we had to tear out his $1700+ work.
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Last year, Air Conditioning went out and Bragg sent Jacob who temporarily fixed it while awaiting parts then came over unannounced and repaired it without bugging me! Last week our tenants cottage heat went out and two days later, Bragg sent Sean who showed up at the beginning of the 2 hour window and found that the heater was simply filthy inside and I grabbed the condensed air cleaner for electronics from our home office allowing Sean to clean and reset! Bragg will continue to be our "go to" for repairs!
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Sean was quick, understanding of my frustration with another heater repair company, and didn't talk down to me. He explained what was going on today but didn't stop there. He also, at my request, prepared 2 quotes so I could make an educated decision on how to proceed for the immediate as well as down the line. He carried a tablet with which he emailed me the quotes to keep for reference. What a relief after working with a repair person who argued with me after not fully correcting the problem the prior week and charging me twice the price to come. I would also like to give a huge thumbs up to Claudia who worked me into Sean's busy schedule. She was helpful, caring about my situation, and a great job working it out to get me help today! Thanks, Claudia!
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Tech came out and ran through troubleshooting. His first recommendation was to replace the entire furnace. He said replacing the control board might resolve the issue too. One quote of$5400 and the other around $1600. Well, I got a second opinion and they had me try different air filters and that resolved the problem. I am not happy that the tech didn't try to test it with replacement filters or no filters at all to rule that out.
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Received excellent service from Brooks when my water heater started leaking recently. He was very professional, efficient, and was conscientious about cleaning up as he went. He also fixed and replaced a bathroom faucet for me and it looks great. Would definitely recommend Bragg and will call them again when needed. Thank you!
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What a pleasure it was doing business with Bragg Plumbing and Heating. It was the rainiest day of the year and my drains were backing up. Found Bragg on Yelp, gave them a call, experienced outstanding customer service and one hour later Brooks was at the house. Two hours later problem solved and slept very well that night. What else could one ask for when problems arise? Incidentally, Brooks was an outstanding young man. Very professional, extremely knowledgeable and on task the entire time. A genuinely good guy!......Bragg will remain my "turn to" plumber.
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