Last year, Air Conditioning went out and Bragg sent Jacob who temporarily fixed it while awaiting parts then came over unannounced and repaired it without bugging me! Last week our tenants cottage heat went out and two days later, Bragg sent Sean who showed up at the beginning of the 2 hour window and found that the heater was simply filthy inside and I grabbed the condensed air cleaner for electronics from our home office allowing Sean to clean and reset! Bragg will continue to be our "go to" for repairs!
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Sean was quick, understanding of my frustration with another heater repair company, and didn't talk down to me. He explained what was going on today but didn't stop there. He also, at my request, prepared 2 quotes so I could make an educated decision on how to proceed for the immediate as well as down the line. He carried a tablet with which he emailed me the quotes to keep for reference. What a relief after working with a repair person who argued with me after not fully correcting the problem the prior week and charging me twice the price to come. I would also like to give a huge thumbs up to Claudia who worked me into Sean's busy schedule. She was helpful, caring about my situation, and a great job working it out to get me help today! Thanks, Claudia!
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Tech came out and ran through troubleshooting. His first recommendation was to replace the entire furnace. He said replacing the control board might resolve the issue too. One quote of$5400 and the other around $1600. Well, I got a second opinion and they had me try different air filters and that resolved the problem. I am not happy that the tech didn't try to test it with replacement filters or no filters at all to rule that out.
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Received excellent service from Brooks when my water heater started leaking recently. He was very professional, efficient, and was conscientious about cleaning up as he went. He also fixed and replaced a bathroom faucet for me and it looks great. Would definitely recommend Bragg and will call them again when needed. Thank you!
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What a pleasure it was doing business with Bragg Plumbing and Heating. It was the rainiest day of the year and my drains were backing up. Found Bragg on Yelp, gave them a call, experienced outstanding customer service and one hour later Brooks was at the house. Two hours later problem solved and slept very well that night. What else could one ask for when problems arise? Incidentally, Brooks was an outstanding young man. Very professional, extremely knowledgeable and on task the entire time. A genuinely good guy!......Bragg will remain my "turn to" plumber.
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Todd charged me $89 to give me a $1900 quote for a furnace repair after he tried to convince me that I needed a new unit for $5000. He was not pleasant either. Got the job done for $640 with another local company, same day. No charge for the estimate. They said when I am ready to replace it they would charge $3800. Linda
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Todd charged me $89 to give me a $1900 quote for a furnace repair after he tried to convince me that I needed a new unit for $5000. He was not pleasant about it either. Got the job done for $640 with another local company, same day. No charge for the estimate. They said when I am ready to replace it they would charge $3800.
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I was told my board was bad and my blower motor was too! Quoted 2400, for repair and 5800 for new furnace. I removed blower motor when I got home, removed part of a filter that was pulled into it. Had it tested and of course it was fine. Reinstalled and furnace works great. I've taken photos of blower motor and quotes to report to BBB. Complete scam I would not recommend This man to anyone.
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Once again we were very pleased with the service that Bragg Plumbing provided and the individual, Brooks, who was sent to provide this service. Brooks was thorough, articulate, and very helpful. Brooks and Bragg Plumbing did very well by us in providing a free service visit to correct a problem with the heating/AC system that we had purchased from Bragg Plumbing and heating.
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