I was a first time customer. Chrissy was polite and told me exactly what there company was about and how much the service would cost. Don the service man was also polite and knowledgeable. Fixed the problem and gave me points on what needed to be done to make heater last longer. I will continue to use this company and refer them to family and friends.
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Christine was wonderful. Steve came out and after walking around proceeded to cut a huge hole in my kitchen wall, turns out the leak was in the basement after all. (Which is what I told him when he walked in the door). Now I have a huge hole in my kitchen wall that I have to pay to have repaired right before I have a house full of people for my granddaughter's 2nd birthday party. No, I will never use Bovio again, and I DEFINITELY would not recommend them to anybody.
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Steve Miller is an outstanding employee. He is very meticulous about his work, it has to be done right. He has to be happy with his work which makes the customer happy. After he completed his work ,which needed the water main turned off, he checked every faucet, shower and toilet in the house to make sure everything was working correctly after the water was turned back on. I would recommend this company and Steve Miller to any one who needs work
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My home needed the works... heater, air conditioner, water heater, insulation. Bovio came in and did the job and did it EXTREMELY well!!! When you have to spend that kind of money, you want to feel good about the people doing the work and the products you're receiving. I will deal with no one other than Bovio from now on. Every one of the people we interacted with was friendly, respectful and explain what they're doing in simple language. This is how a company should operate!!! I did receive multiple quotes and Bovio gave us great products (Carrier) and service for the best price.
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My home needed the works... heater, air conditioner, water heater, insulation. Bovio came in and did the job and did it EXTREMELY well!!! When you have to spend that kind of money, you want to feel good about the people doing the work and the products you're receiving. I will deal with no one other than Bovio from now on. Every one of the people we interacted with was friendly, respectful and explain what they're doing in simple language. This is how a company should operate!!! I did receive multiple quotes and Bovio gave us great products (Carrier) and service for the best price.
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I would have rated this a 5 Experience from Jim quoting the job to Tom with his great work ethic. The attention to detail and the exactness of his work was exceptional. Tom provided an excellent field experience. Then there was the Office Staff with an aggressive and downright poor customer service attitude that treated me as if I was trying to escape paying the balance of the bill after delivering a large deposit to start the work.. I tried to explain that I had not had a chance to review the work performed as I was not there when Tom left the site at 1:38pm. She was abrasive and rude not listening to what I had to say. As if to threaten holding up the permit inspection if I didn't pay immediately. The followup the next day by the Bookkeeper Chris was friendly and professional as payment was made in full, An experience with a company goes through all their employees - not just the great technical work performed in the field by Tom. Five Stars for Tom. 0 Stars for their Collection Agent.
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Bob Q, Bob B and Don T were all involved in fixing our heater last week. All were very pleasant and professional. Since our older heater needed a part that had to be ordered and we would be a few days without heat, Bob B left us a space heater, which kept us comfortable during the wait. Christine M was pleasant and easy to work with also. We've used Bovio several times in the past, have recommended them to our married kids and will continue to do so. Thanks Bovio!
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