From start to finish excellent experience. Jim's estimate was spot on. No hidden costs. Steve and Tom were professional throughout the whole process and addressed all of my concerns. And Claire is always a pleasure to deal with. Would definitely use again and highly recommend. 1 Comment
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Don was terrific! He's serviced our heater before and continues to provide great communication concerning our needs and what was completed. Got our heater up & running within about an hour, after replacing the necessary parts. He is always friendly, respectful, and knowledgeable. Thanks Don, job well done! :)
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Don showed up on time. Quickly located the problem. Was very helpful and explained what the problem with the heat was. He also updated the thermostat and we were happy to get heat on a very cold morning. I thought that Don was very courteous. It is too bad that there are not more people like him in various repair services.
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This review is a long time coming. Shea came out when I just moved in to my house and I the AC was not working in 94 degree weather. He was able to troubleshoot the issue and run some further testing on my system. He got me up and running in less than an hour and I had cold air finally. Shea was great. Very professional. I would call Bovio again. Thanks guys
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I called this morning at approximately 9am and spoke with Don. My condensation pump didn't appear to be working properly. I was able to get an appointment for later this same day and Don arrived early to the appointment. He was very professional, friendly, knowledgeable and explained the different nuances about my furnace which I appreciated. He was able to troubleshoot the issue and probably saved me money in the process. Problem solved and he gave me advice on what I could do to avoid the same issue in the future. Great work and great customer service. This is my second time utilizing Bovio and they've been great. I will call them again for my future needs. Thanks
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We’ve been customers of Bovio since 2014. All of our experiences since then have been nothing but positive. Steve arrived as scheduled and had the source of the problem determined within 15 minutes and had it resolved in an hour. Steve was very professional and courtesy. I highly recommend Bovio to anyone looking for HVAC, plumbing services.
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We had Bovio out to unclog a drain in one of our bathrooms. This went fine and the problem was cleared in about 15 min for a fee of about $150. High but acceptable. We asked them back to change a kitchen faucet a few weeks later. They charge a $70 trip fee. Here is the problem. A simple kitchen faucet replacement was the task. I expected to pay a slightly high fee, but they walked in looked at the sink and said it would be $500. I expect to pay but I am not stupid either. Of course they were happy to keep the $70. I would expect they could have provided the estimate of $500 over the phone but is was much better to drive over provide a ridiculous price and make $70. The work have been rescheduled for under $175 without a $70 visit to inspect and kitchen faucet replacement. Seems like a profitable business to charge $70 to provide outrageous price quotes and go home. I would not recommend you fall into the same trap. You live and you learn. I have learned.
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Bovio was accommodating as I changed my mind about having my refrigerator waterline serviced and instead decided to have the waterline to the toilet converted and a new toilet put in. I made this change after the service tech arrived. Steve had no problem with that. He also let me know the cost before he began the work and the cost did not change when the job was completed. Christine changed my appointment a few times without hesitation, I had a crazy schedule that day and couldn’t get everything to fit, and one of the changes I made via email. It just shows that they are on the ball, not everyone checks their email in a timely manner. Thanks all for your patience. It was a great experience for me.
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