I am going on my second year of being a Bottini customer, and I have had nothing but outstanding service from this company. I use both oil and propane. I have encountered many different employees on the phone and in person for billing, service calls, and routine deliveries, and all contact with each one has been exceptional. I would (and do) highly recommend this company. Regarding any tax issues they have had recently, they have been very candid about everything and have addressed the issue individually through correspondence with me, and I am assuming all of their clients/customers. Trust is hard to come by in this day and age, but Bottini has gone above and beyond in every aspect of good customer service. They deserve to be recognized for this.
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My 64 year old furnace was condemned last week by a Bottini serviceman as it was (unknown to me) releasing carbon monoxide due to the heat exchanger being cracked and my oil company Bottini was contracted to do the replacement. The installers were very professional, put cardboard down in my living room and on the cellar floor. They worked diligently from 8:30am to 5:15pm and all of this done in a 4' cellar that also had 2 floor-leveling beams that made some of the access even less than 4'! All including clean-up afterwards went very well and without a complaint from them....or me! My only issues and the reason for the 4-stars, was that I am not entirely sure why, after years of my being told by their servicemen after multiple yearly servicings, that the old burner's heat exchanger was cracked, I was not told about the carbon monoxide issue before, so the only thing I can think of was perhaps it was never tested for CO release! I am not familiar with these things, so I must rely on the professionals to keep me informed! Also, a very minor issue where they were a little lacking with the new installation, was that I was given no brochure/information about the burner or indication as to what type/size filter is needed for it, but the office is ordering a brochure for me and I'll still have to find out what filters are needed. Altogether though, I'm very satisfied with the new burner installation job and their timely scheduling to do the job, and, in general pretty satisfied with the company overall!
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