I worked primarily with LeaAnn, but had contact with Jessica and the field service team. In a heat wave of global warning our AC went out and we discovered lead time for a new system & getting to the top of the list at peak season would be six weeks. We were more than panicked with the house being shown (it's for sale) with one day notice & stifling heat for showings wasn't going to bode well for touring lookers. Thank you LeaAnn for getting the new system here earlier and accommodating our service schedule. We are forever grateful for your effort to go above and beyond. Lynn and Dave
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Our furnace quit in the middle of winter. Called for a service call and they came in an appropriate time frame. The furnace was old and no parts were available so had to replace. The new installation was flawless with communication excellent during the process. They had an emergent install, no heat at all where we have two gas stoves that keeps us toasty without furnace, but made sure we would be ok with a little delay.
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This was my 2nd furnace purchase from Border. The 1st was a few years ago at my old house and EVERY detail was handled exactly as Lea Ann told me it would. There were no surprises, and no "oops" from start to finish. The entire crew was professional, knowledgeable, and personable. I had no worries about Border installing a furnace in my new house...and I would have NO problem recommending them to anyone!
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The Border Sheet Metal staff are to be commended on the expertise they provided on our heat & AC replacement upgrade. They evaluated our home and provided the best product for the layout of our house. We had initially thought we would require a higher output product but were informed that a smaller unit would be sufficient. Border proved to be correct and showed that they were not out to sell the most expensive unit but the best option for our layout.
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Entire process from initial service call to system replacement estimate to furnace change out to completion to final billing was handled in a professional manner that showed experience and a friendly attitude from all Border Sheet Metal and Heating staff I was in contact with on the phone and in person. They accommodated my need to get new furnace installed in building on short notice and kindly loaned temporary heaters so our clean up and repairs could continue until they could fit us into their schedule. Fortunately it was only a few days later that Border crew came and changed out furnace in just 3 1/2 hours. I have used Border's services since 1993 and will continue to do so into the future.
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