They know their business and quickly helped me with my problem (finding an unusual adapter for a fitting); the one guy was just a bit condescending, however. I can forgive that, knowing that he deals with a lot of clueless people, but for what I paid, I expected just a little more courtesy.
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Arrived on time during both visits. I had some pretty heavy damage needing to be repaired and these guys got in done in my opinion very efficiently while still doing a great job. Very polite and as a single female I didn’t feel the least bit uncomfortable. Would highly recommend them!
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Even Siri has no answer for why plumbing crises always seem to crop up on weekends. I am so grateful that Georg returned my Saturday and Sunday calls immediately, listened to my concerns, and helped me determine that the mountain was a molehill that could wait until Monday. Both times he stressed over and over that he would be HAPPY to come out no matter the day or time, but he also answered my questions completely (treating me like an intelligent human) so that I felt entirely comfortable waiting until a more convenient time for both of us. Great service, great people. Thanks so much.
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Georg and Blue Planet Plumbing are my new best friends. I especially appreciate Georg's willingness to call me promptly over the weekend – twice – to listen to my concerns and help me determine whether my issue was an emergency that necessitated a late-night weekend visit (it wasn’t) and whether it could wait until Monday morning (it could). It’s all fixed up now, no more scary pressure releases leaking out of my water heater, and with the added bonus of lead-free drinking water. Thank you for your prompt call-backs over the weekend. Thanks especially for treating me as if I have a brain (I do) and like someone with a right to prompt, excellent service.
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I was completely pleased with all aspects of this job from start to finish. Blue Planet texted me a photo and short bio of the technician who would be arriving. He arrived on time, was very polite, knowledgeable and professional. The initial work was to reset a toilet flange and reinstall a toilet. Because I had a high water bill during a time when no one was at the house, he checked for leaks and found that the water heater was leaking. My water heater was replaced by that afternoon, the toilet was reinstalled and the old innards of two other toilets were replaced. I cannot say how happy I am with this company.
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We had them replace a faucet in our shower which had broken. We had were some issues with the installation but the owner, Georg Efird, responded in person to our review comments, came out to our house to rectify the situation and made sure we were totally satisfied. He also refunded us the labor portion of the bill. Can't ask for better than that! Initially, we were not aware that Georg had responded via Google, so any delay in rectifying the situation was not of his making. We're happy with the work and would recommend Blue PLanet Plumbing. Going forward, I would recommend Blue PLanet Plumbing.
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If I could give more stars I would. Richard and Blue Planet went above and beyond. They were perfectly punctual, answered all my questions thoroughly, and helped me understand every aspect of what was going on with my situation. I never leave reviews, but these guys are next level and deserve a good review, and deserve your business. Thanks guys.
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Brad arrived on time. Got to work right away, no standing around, no talking on his cell phone. Figured out the dish washer problem. I was able to get the new part ordered and it will be put in soon. So all should be good. I'm very happy with the work that was done. I certainly would use Blue Planet Plumbing again and tell other humans about them and there service. Thank you so much. Mary H.
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I recently used Blue planet plumbing and they were great. I really like the way that they introduce the person, via a text message, who will be arriving at your house, it gives you that extra bit of confidence. The service person that came to my house was Matthew. He was very polite knowledgeable and explained what I needed to have done in layman's terms, which I really appreciated. I highly recommend Blue Planet, and will use them again when the need arises.
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Blue Planet came quickly to provide emergency service for a broken pipe. Communication was excellent and included texts with photos of the technicians who would be arriving at my house. Estimates and options were provided before work was completed. Plumbers were professional and friendly, working efficiently to complete the work.
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