Richard saved me! I came home from a 10 day vacation to no water and I had surgery 1 day after getting home. He was very kind, respectful and skilled! In less than 5 hours, he had installed a new hot water heater and regulator and I was able to do all that I needed to do before my surgery. His communication skills were excellent and he helped me to sort out an uncomfortable situation with another plumbing group. I will definitely recommend Blue Planet to my clients and friends! Judy
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It was a pleasure working with Blue Planet Plumbing. Richard quickly diagnosed our leaky kitchen faucet and presented options for repair/replacement in a very clear and concise manner. We choose to replace with a product that was highly recommended by Richard. The new faucet order was placed after the initial visit and a follow up for installation was scheduled. When it was discovered that the part would arrive later than anticipated, Tori did a great job of notifying me and rescheduling the installation as soon as possible. Upon arrival, Richard and Mitchell had the new faucet installed and working in no time. They were both very professional and courteous. I was also impressed that Richard took the time to answer not only questions related to my new faucet, but all other plumbing related questions that I had. I am extremely satisfied with the quality of Blue Planet’s work and will look to them again for future plumbing related needs.
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Richard and Blue Planet Plumbing were top notch and got me fixed up. My repairs were going to be more involved than I originally anticipated so I got several quotes. Blue Planet provided me with the best overall value of quality and cost and were very open in clarifying what my options were and why they needed to do the work the way they recommended. They finished the job ahead of schedule and left my home in a clean and orderly fashion.
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Iiterally the best service I have had in Asheville home service to date. Richard was extremely personable as well as knowledgeable about the hidden issues in my House. The journey started with a simple toilet leak, but I gave Richard the tour of pipes from the basement to the attic and I know more about the inner workings of my house now than ever before. He did not sell me on anything, but educated me on what everything was purposed for and what might pose to be a problem down the line. I cannot put in writing how amazing this service was, bottom line I will only reccomend blue planet to anyone that has plumbing issues...bravo guys bravo. You are a testament to how this kind of business should be run, and I thank you. Richard, you are amazing.
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Compared to the installation arrangement of our old gas water heater, Richard's installation of our new heater approaches plumbing art. He explained all changes thoroughly. In his review of our needs he recommended several options and we discussed the pro's and con's of each. He respected my final decision and my rationale for it. I have confidence that the product and service were of the highest quality. I have already recommended Blue Planet Plumbing to a neighbor.
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