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By David R. on 10/10/18
Darrin Beck was excellent in all respects: bid, electrical and installation of Whole House Fan and Bathroom Fans. On time, worked quickly and smoothly. Everything looks and works great. Thanks very much!

By KALMAN K. on 09/28/18
After 16 years in my house decided to go for AC and I was very lucky that my neighbor recommended me Blue Flame. After 2 days of the initial home consultation they came and installed the AC. The crew that came to my house Ryan H, Ricardo and Cameron were extremely ...
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After 16 years in my house decided to go for AC and I was very lucky that my neighbor recommended me Blue Flame. After 2 days of the initial home consultation they came and installed the AC. The crew that came to my house Ryan H, Ricardo and Cameron were extremely polite and professional. They made that everything was working perfectly before leaving. They did a great job. I recommend Blue Flame.
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By STEVE/KATHLEEN M. on 09/27/18
Brandon came out, on time and with the work order to perform the first scheduled maintenance of our Mitsubishi Heat Pump, with recently installed Aprilaire humidifier. Brandon, an ex-Army mechanic new to the Blue Flame company, was polite, efficient, and organize...
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Brandon came out, on time and with the work order to perform the first scheduled maintenance of our Mitsubishi Heat Pump, with recently installed Aprilaire humidifier. Brandon, an ex-Army mechanic new to the Blue Flame company, was polite, efficient, and organized, had not been made aware of the humidifier which needed specific maintenance. He got on the horn (I'm an old Vietnam Vet), figured out what he needed to know and proceeded to do the required maintenance. We had purchased the high-end Mitsubishi unit for our modest but well-built and -maintained NE Seattle residence to replace the natural gas furnace, and to have air conditioning for the increasingly warm summers. It is, like any emerging technology, subject to unexpected aberrations. Blue Flame has done a good, though not yet great, job of installing and servicing their Mitsubishi units. The people are excellent, responsible, with consistent customer service. They are dealing with a rapidly-changing home-energy technology that challenges the management and service capabilities of their staff. I would give the technicians 4 or 5 stars.
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By JIM/LOIS H. on 09/26/18
Everything turned out very well! Thank you!

By JOANNE/MILES C. on 09/25/18
This installation was very smooth and efficient! There were no problems and everything was thoroughly explained. I have already referred my son-in-law to your company as they are in need of a replacement furnace and possibly air conditioning. Thank you!

By MARK L. on 09/24/18
Tobin was very professional and informative. Great job!

By LEON CORRALESE M. on 09/22/18
Hired them for a heat pump checkup and cleaning. They did a great job.

By KEVIN F. on 09/22/18
We had this Company come out to service/ maintenance on our heating system The young man Casey was very very personable knowledgeable and didn't try to sell us anything we talked about cooling systems and will definitely use this Company again!

By JAI P. on 09/21/18
I have a Honeywell Electronic Air Purifier with reusable filters. I have not been good more recently about cleaning them often and apparently there's been some buildup of dust on my blower. It is fair to point out that the filters need to be cleaned and that it co...
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I have a Honeywell Electronic Air Purifier with reusable filters. I have not been good more recently about cleaning them often and apparently there's been some buildup of dust on my blower. It is fair to point out that the filters need to be cleaned and that it contributes to buildup that shortens the life of the furnace. However, when the technician cleaned everything, she must have used pressure against the filters when they weren't properly supported and severely bent them. She also washed the non-reusable filter and ruined them. She did not appear qualified to clean or comment on my equipment. To top it off, I felt criticized for choosing to Electronic Air Purifier/Filter in my furnace, and am extremely upset about bending/damaging my reusable filters. If I do need to replace my furnace I will not be using Blue Flame.
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By Jane Y. on 09/21/18
Tobin was first rate. He carefully explained all that needed to be done and completed a thorough inspection of my furnace. He took the time to answer all my questions and said that I should feel free to contact him anytime I had anymore concerns. I wish he could be...
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Tobin was first rate. He carefully explained all that needed to be done and completed a thorough inspection of my furnace. He took the time to answer all my questions and said that I should feel free to contact him anytime I had anymore concerns. I wish he could be my technician every year for my maintenance call. Thank you Tobin!!
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By WENDY A. on 09/16/18
They did a very good job. Thanks, Al and Ali

By TERRI E. on 09/14/18
Easy to get serviceman for maintenance check. Good communication with scheduler and dispatcher. Serviceman arrived on time even a few minutes early. Serviceman explained all that he checked for maintenance. He had to make a small repair and had the part in his vehi...
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Easy to get serviceman for maintenance check. Good communication with scheduler and dispatcher. Serviceman arrived on time even a few minutes early. Serviceman explained all that he checked for maintenance. He had to make a small repair and had the part in his vehicle so that he could take care of it in the same call.
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By BARBARA F. on 09/14/18
John was great. I would have him back anytime.

By REZA S. on 09/14/18
1- Two technicians showed up at the place to do a service on AC and Furnace. One of them was a trainee. The main issue for me was that a job that probably should take 2 hours, took from around 9 to 1 PM. I had to stay at home while they were doing the job, and I wa...
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1- Two technicians showed up at the place to do a service on AC and Furnace. One of them was a trainee. The main issue for me was that a job that probably should take 2 hours, took from around 9 to 1 PM. I had to stay at home while they were doing the job, and I was charged the same price. 2- They will try to sell you a subscription for a year, that you cannot cancel. They promise a discount if you have subscription, however, their prices are so high that even with discount it is still high. For example, they charged me 324 dollars for changing a capacitor. Note that they already charged about 240 to do the maintenance, and I can see the capacitor is already opened and in his hand! Initially, I thought the actual capacitor is that expensive. However, the most expensive capacitor is around $20 and connecting it only takes 1 minutes. So you can see the markup! I can see that they have to pay for their cost and I wasn't expecting 20 for capacitor. maybe $100 3- They are not your end to end expert :( the system is little complicated system with zoning. They won't be able to figure those out. In fact, my technician couldn't turn on furnace using thermostat. He wired couple of things on my furnace and told me look it works. Note that the system is not rocket science. It is multi stage furnace with Honeywell controllers, and Trane zoning system. Not complicated! 4- Their senior technician was supposed to call me, and she/he never did. Hopefully, I can get out of their subscription system next year :)
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By REZA S. on 09/14/18
Unfortunately, my experience was poor. Due to following reasons: 1- Two technicians showed up at the place to do a service on AC and Furnace. One of them was a trainee. The main issue for me was that a job that probably should take 2 hours, took from around 9 to 1...
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Unfortunately, my experience was poor. Due to following reasons: 1- Two technicians showed up at the place to do a service on AC and Furnace. One of them was a trainee. The main issue for me was that a job that probably should take 2 hours, took from around 9 to 1 PM. I had to stay at home while they were doing the job, and I was charged the same price. 2- They will try to sell you a subscription for a year, that you cannot cancel. They promise a discount if you have subscription, however, their prices are so high that even with discount it is still high. For example, they charged me 324 dollars for changing a capacitor. Note that they already charged about 240 to do the maintenance, and I can see the capacitor is already opened and in his hand! Initially, I thought the actual capacitor is that expensive. However, the most expensive capacitor is around $20 and connecting it only takes 1 minutes. So you can see the markup! I can see that they have to pay for their cost and I wasn't expecting 20 for capacitor. maybe $100 3- They are not your end to end expert :( the system is little complicated system with zoning. They won't be able to figure those out. In fact, my technician couldn't turn on furnace using thermostat. He wired couple of things on my furnace and told me look it works. Note that the system is not rocket science. It is multi stage furnace with Honeywell controllers, and Trane zoning system. Not complicated! 4- Their senior technician was supposed to call me, and she/he never did. Hopefully, I can get out of their subscription system next year :)
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By BECKY W. on 09/13/18
The whole team from Blue Flame was terrific. The salesman was friendly, he listened to my needs and answered my questions, and was knowledgeable about the entire system--another company put the air conditioner in improperly. They were the 2nd lowest bid, but I went...
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The whole team from Blue Flame was terrific. The salesman was friendly, he listened to my needs and answered my questions, and was knowledgeable about the entire system--another company put the air conditioner in improperly. They were the 2nd lowest bid, but I went with them because I had more confidence in the company. Communication with the office was a breeze. Luis and his installation team were on time, polite, kept me informed, walked me through the changes, and cleaned everything up before leaving. They corrected the error made by the ac company and ensured that the whole system is up to code. It's obvious that the company strives to provide good customer service.
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By MICHELLE / HUNERT C. on 09/13/18
Bought our air conditioner from Blue Flame several years ago. Along with the purchase I got two years of free tune-up maintenance. For every customer I've referred to the company I get an additional year. I think I still have about four more years of referral maint...
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Bought our air conditioner from Blue Flame several years ago. Along with the purchase I got two years of free tune-up maintenance. For every customer I've referred to the company I get an additional year. I think I still have about four more years of referral maintenances to go. I was so impressed with their service, installation and continued services, since my original purchase. Those friends I've referred have bought from Blue Frame have been impressed and have referred more customers. This year Brad came out and gave me bad, good, and worst news. The bad news was that the man who had been helping me put a french drain into the yard had been shoveling dirt too close to the unit when it was on and it was now clogged, causing the motor to overwork, overheat, and leak oil. Brad had it clean within about thirty minutes. It was an additional cost because he had to take the entire unit apart and do more than the basic maintenance. Brad also did the maintenance for my furnace, since the cold months are approaching fast. Good news is that it's ready for the winter. The worst news is my heater is an older unit and I have very poor ductwork in my home. It's going to require a new unit. Brad spent additional time telling me exactly what was wrong. Showed me every component, explained to me how each piece worked, and gave me the possible culprits if it breaks down. I asked him about replacing the components that were going bad. I could do that but by the time I do it would be about he same price to buy a new heater. I had talked with Keller, there sales representative, the week before Brad came out and already know the price to replace the entire unit. I can't afford it right now but it's in my budget. Keller has been exceptional at offering solutions, including telling me about their financing options which includes a 6 month Zero Interest through GreenSky. If you read this review, mention my name to the office. Maybe I'll get another year of maintenance! :)
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By PAT T. on 09/12/18
Al was here with Ali who was a trainee and both were excellent, communicated what they were doing for my annual maintenance and Al was even nice to move a heavy umbrella stand off my deck for me. Great guys to do business with.

By Cheryl M. on 09/12/18
We received outstanding service, from our first meeting with Michael C. to the expert installation of our new furnace and water heater by Shawn and Gabe. We couldn't be happier with our new furnace and HW heater! Michael understood our needs and conveyed them perfe...
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We received outstanding service, from our first meeting with Michael C. to the expert installation of our new furnace and water heater by Shawn and Gabe. We couldn't be happier with our new furnace and HW heater! Michael understood our needs and conveyed them perfectly to the Install team who came out just 3 days later. Totally pleasant experience. I will be recommending Blue Flame to all! Thank you, team.
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By TOM B. on 09/11/18
(no comment)
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Kyler C
Rating:
107 total reviews!
Chris H
Rating:
93 total reviews!
Erica E
Customer Service Rep.
Rating:
(125 total reviews)
Brittny M
Customer Service Rep.
Rating:
(38 total reviews)
Brandon S
Rating:
(85 total reviews)
Al V
Rating:
(84 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Blue Flame Heating, Air & Electric has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Casey C has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
33 total reviews
By Sandy B. on 03/08/18
Nice people and hard workers! The installers worked until the job was complete. They tolerated my large breed dogs well.

By KAREN M. on 03/04/18
everyone I dealt with was polite, professional and a pleasure to work with. I would highly recommend Blue Flame.

By PAT L. on 02/19/18
We had a positive experience. Price was within our expectations. Job was completed as scheduled with no issues.

By LOIS W. on 01/14/18
Blue Flame is one of the best company's I have ever had do a job for me. All the workers were very polite and knew there jobs well. I have no complaint's about any of them. some even went above and beyond what they had to do for me. I am very happy.

By Racheal and Steve W. on 01/13/18
All of the team was personal and professional. Work was started on time and completed in one day. Excellent experience and will recommend this company to others. Clean and complete job. Furnace and heat pump installation with removal of old equipment.

By DENISE/JIM C. on 01/10/18
The Blue Flame team has been FANTASTIC. Prompt, knowledgeable, patient and kind. We adore our new furnace, and look forward to many years of comfort. THANK YOU!!!

By ANNIE K. on 08/18/17
What an exceptional team across the board! From Kailana and team at the front office to Chris who kept coming out until he exhausted solutions to the air flow problem in one room, to Kevin who determined the next step the Blue Flame group goes above and beyond. Jos...
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What an exceptional team across the board! From Kailana and team at the front office to Chris who kept coming out until he exhausted solutions to the air flow problem in one room, to Kevin who determined the next step the Blue Flame group goes above and beyond. Josh, Casey, James and Brian all exhibited professionalism and expertise in their technical fields. I would highly recommend Blue Flame!
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By DEANNE R. on 06/20/17
Sam stood out to me as going above and beyond for getting our heating furnace hooked up well. He is very personable. Rest of team great too. A Deanne Ritter Snohomish Wa

By JOSEPH / KATIE K. on 06/19/17
Installers forgot supplies in order to perform work. They had to drive back to shop and then come back to the house.

By BILL/BARBARA K. on 06/05/17
Casey and Josh did a first-rate job installing an AC unit to replace our old one. Casey had to reconfigure our furnace to fit in the new cooling box that fits there. Both were polite and efficient. Good warranty and service.

By KATHERYN / ROBERT M. on 04/12/17
My furnace broke recently and a friend told me to use Blue Flame. They were professional, polite, and quick. I felt the price was fair too. Glad I listened to my friend.

By Diane Fleetwood H. on 03/01/17
The staff were great, knowledgable and efficient on the job. Never fun to have your old furnace bite the dust, but we were grateful for Blue Flame's service.

By RANDY/ROBERTA H. on 12/28/16
All in all I was satisfied with the work from Blue Flame my only complaint is the lack of communication between the technician and the installer that resulted in damage to one of my trees because he came down the wrong driveway.

By JAMES/SARAH D. on 12/12/16
When our ancient furnace decided to give up the ghost, Blue Flame was able to get a repair technician out same day! Unfortunately it needed replacement, no repair would bring it back life. They were able to squeeze us in a few days later with a new unit. Everyone ...
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When our ancient furnace decided to give up the ghost, Blue Flame was able to get a repair technician out same day! Unfortunately it needed replacement, no repair would bring it back life. They were able to squeeze us in a few days later with a new unit. Everyone was amazingly friendly. Install was very good (despite running in to roadblocks in our funny old house). One thing I particularly liked: they charge a flat cost for installing a new unit, no per-hour labor. This worked great in our favor when they found the old unit was very stubborn and hard to remove.
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By NICK/PAULA P. on 12/01/16
Great Job with the furnace installation. Thanks!

By MARY E. on 11/16/16
This is my 3rd furnace purchase from Blue Flame. They didn't try to oversell me, and asked all the right questions on my wants and needs. They are 110% fabulous on customer service and installation. They are very trustworthy, and they even played ball with my littl...
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This is my 3rd furnace purchase from Blue Flame. They didn't try to oversell me, and asked all the right questions on my wants and needs. They are 110% fabulous on customer service and installation. They are very trustworthy, and they even played ball with my little dog, who was relentless with bothering the installer. I would recommend them to anyone who is in need of furnace work and electrical work.
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By MARK J. on 10/26/16
Great job done fast.

By PAT V. on 10/12/16
Jack was knowledgeable and friendly. He didn't try to sell me more than I needed. Brian was so efficient! He made sure that I got an appt with a tech, Jack, to figure out what was wrong with the furnace. Casey arrived when I was told he would. He was polite and wor...
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Jack was knowledgeable and friendly. He didn't try to sell me more than I needed. Brian was so efficient! He made sure that I got an appt with a tech, Jack, to figure out what was wrong with the furnace. Casey arrived when I was told he would. He was polite and worked hard for 6 hours installing the furnace and water heater! He's still learning and was quick to call in for expert help when he needed it. He'll be a master someday because he chose to learn from experts when he had an opportunity to do so. Kailana is a dream! She knows what she's doing. Such a pleasure to talk with someone on the phone and feel a human connection!
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By BARBARA/MELVIN H. on 09/17/16
Our furnace had been out since Spring, and we weren't able to get to it until now. I saw a Blue Flame commercial on TV, and decided to give them a try. (I did call another, but there were additional costs added to the service call) Adam came out to check the fur...
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Our furnace had been out since Spring, and we weren't able to get to it until now. I saw a Blue Flame commercial on TV, and decided to give them a try. (I did call another, but there were additional costs added to the service call) Adam came out to check the furnace and of course, it needed to be replaced. We were able to get a new furnace installed the next day. My husband was home when the installation took place, and it was done in less than 4 hours!!! I know my son (HVAC-tech) would be proud of the decision we made, since he was our tech for years......Good job Blue Flame! We won't have to go anywhere else!!!
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By BILL E. on 09/14/16
Id give them 10 stars if it were possible. Wow! Blue Flame understands true customer service. Adam came to offer an estimate for "fall tune up" for my furnace and thermostat. I just bought my townhouse and wanted to make sure the equipment was up to speed before Wi...
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Id give them 10 stars if it were possible. Wow! Blue Flame understands true customer service. Adam came to offer an estimate for "fall tune up" for my furnace and thermostat. I just bought my townhouse and wanted to make sure the equipment was up to speed before Winter hits. Well, to my surprise, my furnace was a cheap piece of "crap" and had issues but the biggest eye opener pointed out by Adam was that there were no air filters on my furnace. Really? Can that really be? YES! That is like driving a car with no oil in the engine. Needless to say, Adam offered options for purchasing a new furnace that would meet my needs and budget. He did NOT try to sell me the most expensive models but equipment that would fit my needs. We discussed this whole situation for 2-3 hrs. Wow! I was amazing and it was so refreshing to have someone really work with you and help find solutions to a problem with out just trying to nickel and dime you. We found a solution with a new furnace and we scheduled it for install less than 24 hrs later. The techs arrived on time and were very nice and kind and professional. Nick and Cacy did an excellent job with the installation which took most of the day. They were kind to my carpets with their shoes and booties and kept me posted on all their progress. They never even took a lunch break. Long story short... hire these guys! They are the real deal. I have worked in service industries and know what TRUE customer service is about. These guys are IT! The price quoted was the final cost, no hidden agendas or costs and they were such a breath of fresh air. It was actually fun to have them around for the day and make my world a better place I will use BLUE FLAME for annual furnace maintenance as well as any HVAC issues I have. I just moved here and its great to have a local company as good as BLUE FLAME on my list of preferred vendors. Good luck and walk with confidence if you hire these guys that you have got the best.! -Bill E
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