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By David R. on 10/10/18
Darrin Beck was excellent in all respects: bid, electrical and installation of Whole House Fan and Bathroom Fans. On time, worked quickly and smoothly. Everything looks and works great. Thanks very much!

By KALMAN K. on 09/28/18
After 16 years in my house decided to go for AC and I was very lucky that my neighbor recommended me Blue Flame. After 2 days of the initial home consultation they came and installed the AC. The crew that came to my house Ryan H, Ricardo and Cameron were extremely ...
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After 16 years in my house decided to go for AC and I was very lucky that my neighbor recommended me Blue Flame. After 2 days of the initial home consultation they came and installed the AC. The crew that came to my house Ryan H, Ricardo and Cameron were extremely polite and professional. They made that everything was working perfectly before leaving. They did a great job. I recommend Blue Flame.
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By STEVE/KATHLEEN M. on 09/27/18
Brandon came out, on time and with the work order to perform the first scheduled maintenance of our Mitsubishi Heat Pump, with recently installed Aprilaire humidifier. Brandon, an ex-Army mechanic new to the Blue Flame company, was polite, efficient, and organize...
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Brandon came out, on time and with the work order to perform the first scheduled maintenance of our Mitsubishi Heat Pump, with recently installed Aprilaire humidifier. Brandon, an ex-Army mechanic new to the Blue Flame company, was polite, efficient, and organized, had not been made aware of the humidifier which needed specific maintenance. He got on the horn (I'm an old Vietnam Vet), figured out what he needed to know and proceeded to do the required maintenance. We had purchased the high-end Mitsubishi unit for our modest but well-built and -maintained NE Seattle residence to replace the natural gas furnace, and to have air conditioning for the increasingly warm summers. It is, like any emerging technology, subject to unexpected aberrations. Blue Flame has done a good, though not yet great, job of installing and servicing their Mitsubishi units. The people are excellent, responsible, with consistent customer service. They are dealing with a rapidly-changing home-energy technology that challenges the management and service capabilities of their staff. I would give the technicians 4 or 5 stars.
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By JIM/LOIS H. on 09/26/18
Everything turned out very well! Thank you!

By JOANNE/MILES C. on 09/25/18
This installation was very smooth and efficient! There were no problems and everything was thoroughly explained. I have already referred my son-in-law to your company as they are in need of a replacement furnace and possibly air conditioning. Thank you!

By MARK L. on 09/24/18
Tobin was very professional and informative. Great job!

By LEON CORRALESE M. on 09/22/18
Hired them for a heat pump checkup and cleaning. They did a great job.

By KEVIN F. on 09/22/18
We had this Company come out to service/ maintenance on our heating system The young man Casey was very very personable knowledgeable and didn't try to sell us anything we talked about cooling systems and will definitely use this Company again!

By JAI P. on 09/21/18
I have a Honeywell Electronic Air Purifier with reusable filters. I have not been good more recently about cleaning them often and apparently there's been some buildup of dust on my blower. It is fair to point out that the filters need to be cleaned and that it co...
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I have a Honeywell Electronic Air Purifier with reusable filters. I have not been good more recently about cleaning them often and apparently there's been some buildup of dust on my blower. It is fair to point out that the filters need to be cleaned and that it contributes to buildup that shortens the life of the furnace. However, when the technician cleaned everything, she must have used pressure against the filters when they weren't properly supported and severely bent them. She also washed the non-reusable filter and ruined them. She did not appear qualified to clean or comment on my equipment. To top it off, I felt criticized for choosing to Electronic Air Purifier/Filter in my furnace, and am extremely upset about bending/damaging my reusable filters. If I do need to replace my furnace I will not be using Blue Flame.
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By Jane Y. on 09/21/18
Tobin was first rate. He carefully explained all that needed to be done and completed a thorough inspection of my furnace. He took the time to answer all my questions and said that I should feel free to contact him anytime I had anymore concerns. I wish he could be...
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Tobin was first rate. He carefully explained all that needed to be done and completed a thorough inspection of my furnace. He took the time to answer all my questions and said that I should feel free to contact him anytime I had anymore concerns. I wish he could be my technician every year for my maintenance call. Thank you Tobin!!
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By WENDY A. on 09/16/18
They did a very good job. Thanks, Al and Ali

By TERRI E. on 09/14/18
Easy to get serviceman for maintenance check. Good communication with scheduler and dispatcher. Serviceman arrived on time even a few minutes early. Serviceman explained all that he checked for maintenance. He had to make a small repair and had the part in his vehi...
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Easy to get serviceman for maintenance check. Good communication with scheduler and dispatcher. Serviceman arrived on time even a few minutes early. Serviceman explained all that he checked for maintenance. He had to make a small repair and had the part in his vehicle so that he could take care of it in the same call.
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By BARBARA F. on 09/14/18
John was great. I would have him back anytime.

By REZA S. on 09/14/18
1- Two technicians showed up at the place to do a service on AC and Furnace. One of them was a trainee. The main issue for me was that a job that probably should take 2 hours, took from around 9 to 1 PM. I had to stay at home while they were doing the job, and I wa...
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1- Two technicians showed up at the place to do a service on AC and Furnace. One of them was a trainee. The main issue for me was that a job that probably should take 2 hours, took from around 9 to 1 PM. I had to stay at home while they were doing the job, and I was charged the same price. 2- They will try to sell you a subscription for a year, that you cannot cancel. They promise a discount if you have subscription, however, their prices are so high that even with discount it is still high. For example, they charged me 324 dollars for changing a capacitor. Note that they already charged about 240 to do the maintenance, and I can see the capacitor is already opened and in his hand! Initially, I thought the actual capacitor is that expensive. However, the most expensive capacitor is around $20 and connecting it only takes 1 minutes. So you can see the markup! I can see that they have to pay for their cost and I wasn't expecting 20 for capacitor. maybe $100 3- They are not your end to end expert :( the system is little complicated system with zoning. They won't be able to figure those out. In fact, my technician couldn't turn on furnace using thermostat. He wired couple of things on my furnace and told me look it works. Note that the system is not rocket science. It is multi stage furnace with Honeywell controllers, and Trane zoning system. Not complicated! 4- Their senior technician was supposed to call me, and she/he never did. Hopefully, I can get out of their subscription system next year :)
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By REZA S. on 09/14/18
Unfortunately, my experience was poor. Due to following reasons: 1- Two technicians showed up at the place to do a service on AC and Furnace. One of them was a trainee. The main issue for me was that a job that probably should take 2 hours, took from around 9 to 1...
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Unfortunately, my experience was poor. Due to following reasons: 1- Two technicians showed up at the place to do a service on AC and Furnace. One of them was a trainee. The main issue for me was that a job that probably should take 2 hours, took from around 9 to 1 PM. I had to stay at home while they were doing the job, and I was charged the same price. 2- They will try to sell you a subscription for a year, that you cannot cancel. They promise a discount if you have subscription, however, their prices are so high that even with discount it is still high. For example, they charged me 324 dollars for changing a capacitor. Note that they already charged about 240 to do the maintenance, and I can see the capacitor is already opened and in his hand! Initially, I thought the actual capacitor is that expensive. However, the most expensive capacitor is around $20 and connecting it only takes 1 minutes. So you can see the markup! I can see that they have to pay for their cost and I wasn't expecting 20 for capacitor. maybe $100 3- They are not your end to end expert :( the system is little complicated system with zoning. They won't be able to figure those out. In fact, my technician couldn't turn on furnace using thermostat. He wired couple of things on my furnace and told me look it works. Note that the system is not rocket science. It is multi stage furnace with Honeywell controllers, and Trane zoning system. Not complicated! 4- Their senior technician was supposed to call me, and she/he never did. Hopefully, I can get out of their subscription system next year :)
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By BECKY W. on 09/13/18
The whole team from Blue Flame was terrific. The salesman was friendly, he listened to my needs and answered my questions, and was knowledgeable about the entire system--another company put the air conditioner in improperly. They were the 2nd lowest bid, but I went...
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The whole team from Blue Flame was terrific. The salesman was friendly, he listened to my needs and answered my questions, and was knowledgeable about the entire system--another company put the air conditioner in improperly. They were the 2nd lowest bid, but I went with them because I had more confidence in the company. Communication with the office was a breeze. Luis and his installation team were on time, polite, kept me informed, walked me through the changes, and cleaned everything up before leaving. They corrected the error made by the ac company and ensured that the whole system is up to code. It's obvious that the company strives to provide good customer service.
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By MICHELLE / HUNERT C. on 09/13/18
Bought our air conditioner from Blue Flame several years ago. Along with the purchase I got two years of free tune-up maintenance. For every customer I've referred to the company I get an additional year. I think I still have about four more years of referral maint...
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Bought our air conditioner from Blue Flame several years ago. Along with the purchase I got two years of free tune-up maintenance. For every customer I've referred to the company I get an additional year. I think I still have about four more years of referral maintenances to go. I was so impressed with their service, installation and continued services, since my original purchase. Those friends I've referred have bought from Blue Frame have been impressed and have referred more customers. This year Brad came out and gave me bad, good, and worst news. The bad news was that the man who had been helping me put a french drain into the yard had been shoveling dirt too close to the unit when it was on and it was now clogged, causing the motor to overwork, overheat, and leak oil. Brad had it clean within about thirty minutes. It was an additional cost because he had to take the entire unit apart and do more than the basic maintenance. Brad also did the maintenance for my furnace, since the cold months are approaching fast. Good news is that it's ready for the winter. The worst news is my heater is an older unit and I have very poor ductwork in my home. It's going to require a new unit. Brad spent additional time telling me exactly what was wrong. Showed me every component, explained to me how each piece worked, and gave me the possible culprits if it breaks down. I asked him about replacing the components that were going bad. I could do that but by the time I do it would be about he same price to buy a new heater. I had talked with Keller, there sales representative, the week before Brad came out and already know the price to replace the entire unit. I can't afford it right now but it's in my budget. Keller has been exceptional at offering solutions, including telling me about their financing options which includes a 6 month Zero Interest through GreenSky. If you read this review, mention my name to the office. Maybe I'll get another year of maintenance! :)
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By PAT T. on 09/12/18
Al was here with Ali who was a trainee and both were excellent, communicated what they were doing for my annual maintenance and Al was even nice to move a heavy umbrella stand off my deck for me. Great guys to do business with.

By Cheryl M. on 09/12/18
We received outstanding service, from our first meeting with Michael C. to the expert installation of our new furnace and water heater by Shawn and Gabe. We couldn't be happier with our new furnace and HW heater! Michael understood our needs and conveyed them perfe...
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We received outstanding service, from our first meeting with Michael C. to the expert installation of our new furnace and water heater by Shawn and Gabe. We couldn't be happier with our new furnace and HW heater! Michael understood our needs and conveyed them perfectly to the Install team who came out just 3 days later. Totally pleasant experience. I will be recommending Blue Flame to all! Thank you, team.
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By TOM B. on 09/11/18
(no comment)
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Select any employee to see all their reviews.

Kyler C
Rating:
107 total reviews!
Chris H
Rating:
93 total reviews!
Erica E
Customer Service Rep.
Rating:
(125 total reviews)
Brittny M
Customer Service Rep.
Rating:
(38 total reviews)
Brandon S
Rating:
(85 total reviews)
Al V
Rating:
(84 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Blue Flame Heating, Air & Electric has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Blue Flame Heating, Air & Electric. Our BBB Membership A rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Al V has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
84 total reviews
By WENDY A. on 09/16/18
They did a very good job. Thanks, Al and Ali

By PAT T. on 09/12/18
Al was here with Ali who was a trainee and both were excellent, communicated what they were doing for my annual maintenance and Al was even nice to move a heavy umbrella stand off my deck for me. Great guys to do business with.

By JOHN G. on 09/04/18
Excellent service call. Clear explanations, friendly techs, careful of home.

By ROBERT L. on 08/14/18
Al came out the same day as I called. MY AC failed and froze up due to condensor leak. A new condensor is on order and will be installed when available.

By BRYCE/ANNE K. on 08/10/18
(no comment)

By JENNIFER G. on 08/03/18
Hands-down the best experience I have ever had with a company. Al is the best technician I’ve ever dealt with in my entire four years of being a home owner. He was very easy to talk to you, very knowledgeable, and expert in his field and a was just a very pleasur...
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Hands-down the best experience I have ever had with a company. Al is the best technician I’ve ever dealt with in my entire four years of being a home owner. He was very easy to talk to you, very knowledgeable, and expert in his field and a was just a very pleasurable experience. I definitely recommend this company, especially Al, to all potential future customers. I hope that anyone that reviews this takes it seriously, as I have had a lot of bad experiences in the past and I’m so grateful for the experience that I had today and cannot wait to share it. Thank you to Al and his team!
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By LIEZEL Y. on 08/02/18
Excellent service! Thank you! Definitely recommend you to my friends

By DICK / DIANNE S. on 07/18/18
LIKE

By JIM / LOIS H. on 06/18/18
Every moment was professional by the crew. Explanations, checking special parts, explaining each process, along with concerns about a 27 year old furnace was included. Jimand Lois

By Allan G. on 04/13/18
I've been very satisfied with all my contacts and services with Blue Flame. One small suggestion: be aware that that the phone calls you receive from Blue Flame will give the caller's name but not that they are are calling from Blue Flame. If I don't know the calle...
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I've been very satisfied with all my contacts and services with Blue Flame. One small suggestion: be aware that that the phone calls you receive from Blue Flame will give the caller's name but not that they are are calling from Blue Flame. If I don't know the caller I tend to assume it's a junk call.
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By IRINA / LENNY K. on 03/02/18
(no comment)

By DOUG S. on 02/03/18
Thanks Al !

By PATRICIA L. on 02/03/18
The pictures you showed do not include the intern named Curtis who went out of his way to give me advise on smoke alarm I was concerned about. (I did not see the other two assistants that you showed in your intro.) My hearing problems stood in the way of understa...
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The pictures you showed do not include the intern named Curtis who went out of his way to give me advise on smoke alarm I was concerned about. (I did not see the other two assistants that you showed in your intro.) My hearing problems stood in the way of understanding everything that the lead explained to me. Not his fault. //I have not been able to find the credit card receipt that was to arrive in this mailing. Please send it again.
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By KIP/JOANN J. on 01/26/18
Blue Flame Heating & Air Conditioning are exactly what they represent themselves to be, prompt, efficient and courteous

By DAVID / CINDY P. on 01/05/18
Excellant service. Al come out, assessed the situation and made the appropriate changes. All within the service agreement.

By JOHN E. on 12/23/17
We were very happy with the office ladies and the Service Technician sent out for our furnace. But we also had a bid on an electrical project, and after receiving the bid in an email we were going to go with them but we had one question. Also sent by email, but we ...
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We were very happy with the office ladies and the Service Technician sent out for our furnace. But we also had a bid on an electrical project, and after receiving the bid in an email we were going to go with them but we had one question. Also sent by email, but we never heard back so I called and the ladies in the office and was told she would make sure they got back to us that day. We never did hear anything so my wife called about a week later and was told the same thing that the electrician would get back to us but they never did. We went with another company for the electrical work.
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By PHIL R. on 12/10/17
Unfortunately, we had requested your service for a routine check up of our heating and air. That was on Thursday 12/6/17. Just a few hours after the service man Al left the furnace quit working correctly. We have been added to the schedule for another visit on 1...
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Unfortunately, we had requested your service for a routine check up of our heating and air. That was on Thursday 12/6/17. Just a few hours after the service man Al left the furnace quit working correctly. We have been added to the schedule for another visit on 12/12/17 Tuesday, 5 days later to see what's wrong and to have it repaired. If this is resolved to our liking, or ratings will be higher.
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By LOIS W. on 11/28/17
Al came to check my furnace when it went out thanksgiving day. He was very nice and gave me my options. The furnace was very old so I decided to replace it. Next, Michail came to show me my options, No hard pressure, just very nice. I chose to just replace only the...
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Al came to check my furnace when it went out thanksgiving day. He was very nice and gave me my options. The furnace was very old so I decided to replace it. Next, Michail came to show me my options, No hard pressure, just very nice. I chose to just replace only the furnace. Next came the teches. to replace it. Very good and fast. Had problem with my kitchen light when they were done. The electricians came almost before the techs left. The problem was my switch blew. They replaced it, fixed one of the lights that I had trouble with and put led lights in them that I had but have a lot of trouble doing. Fantastic!!!!!!!!!!!!!!! ,all of them. They were in and out very fast. They are all friendly and very helpful.
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By JOANNE W. on 11/27/17

By JIM T. on 11/25/17
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