Ken was a great technician. He was eager to explain everything he did and also provided the visual to make sure everything was done meticulously . Cant imagine having anyone better to come into our home and take care of the much needed vent cleaning. When i need their services again, i will be sure to request him by name.
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Kenny did a good job cleaning out the air ducts and explaining what he found and what he did. However, the final cost was more than twice what I had been quoted on the phone. I think that we were misled. My husband and I had the feeling that some items were added that weren't necessary and that we were taken advantage of. Also, Kenny said that he would clean our dryer vent before he left. He forgot to do that.
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Better Air's technician Mario did a very good job cleaning our ducts. After checking our system and showing us photos of our ducts, he gave us the cost and options for cleaning. He did what we chose in an efficient manner and left our house as he found it moving furniture back and replacing the vents. We were very satisfied with this company and it's service.
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Kenny was very professional and conscientious during our recent duct cleaning event. He clearly explained each forthcoming step and what our expectations should be. His frequent comparison of work he was performing for us would be precisely what he'd do in his own home or for a family member provided me with confidence that I was getting the VIP treatment. I would eagerly refer Kenny and Better Air to anyone in the market.
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