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By Russ B. on 06/12/19
I was having an issue with my kids being sick. I noticed one of my supply vents in my attic AC unit had an odor. I have knowledge of HVAC. I'm a 54 year old veteran and have complications from prostate cancer and decided to look for a duct cleaning service becau...
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I was having an issue with my kids being sick. I noticed one of my supply vents in my attic AC unit had an odor. I have knowledge of HVAC. I'm a 54 year old veteran and have complications from prostate cancer and decided to look for a duct cleaning service because, over exerting myself causes issues, otherwise I would have taken care of it myself. I called Better Air. I explained to the sales rep Steve that the unit, air handler, was in the attic and that my house was Truss built which would make it difficult to navigate. I thought someone should look at it before they decided to send a tech. He said that that would be too costly and when they come out that day they asses the situation an either do the job or not. Kenny showed up, He is a nice guy who works hard. I was expecting him to wear protective booties. Did not happen. I asked if he was going to Bore Scope the supply vents. He said that his batteries were dead in his scope. I supplied the batteries. He then handed the scope camera to me and i had to do it myself. The camera was very difficult to use and I could not see because of the difficulty of using it. When he got into the house he noticed that the unit was in the attic and that the air handler was not right in the opening to the attic and that he did not want to service the air handler for fear of falling through the ceiling. At that point I had to decide what to do. I decided that I needed to have a clean system and summer is coming. I personally went into the attic and pulled the side of the unit off and cleaned the evaporator coil. I also removed the blower motor and reinstalled it after bringing down to the garage. It's a good thing because the coil was disgusting. After I went back into the attic and was reinstalling the blower, Kenny started to Fog the system with Benefect, the biodegradable disinfectant. I STILL had the side of the air handler off and I was right there, I told him to stop until I was done installing the blower and cleaning the coil. I wasn't present to watch the cleaning of my duct work because I was in the attic cleaning things up and closing the unit. I am concerned that Had I not been home that I would have been charged for the cleaning of my coil and blower motor. For those of you that don't understand AC and forced hot air units, Please be aware. If you have Hot water baseboard heat and an AC unit in the attic, They may not want to service the air handler in the attic. They will clean the duct work but possibly not the coil and blower. I called and spoke to Steve. I told them that I also believe that I was overcharged for the Benefect after researching the cost of a gallon on line and he said " well you agreed to it, come on man". I was also reluctant to leave a review. I received several emails to leave one. I wanted to talk to some and not do this online. There is not a way to contact them and leave a review without it being seen by everyone. I have been charged and will accept it. If you are an elderly person on a fixed income, beware. you are easy pray. Shame on them for not offering a Corporate contact for customer support. That is the sign of a company that wants to do the job and not hear any bad feed back.
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By Bahij Joseph M. on 06/12/19
Kenneth is a professional individual who has performed a good job in my home. Duct cleaning was excellent. Try him.

By Amy R. on 05/24/19
The technician, Mario, was excellent. He explained the entire process to us before any work was performed and did a thorough job cleaning our system. The air in our house felt better right away! I have already recommended a co-worker interested in having the same service at his house.

By Kathleen S. on 05/24/19
Stanley was super kind, professional and efficient. He took the time to explain my system to me as well as show me videos and photos of the black mold within our system. He noticed we don’t have an attic fan and suggested getting one installed to help regulate th...
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Stanley was super kind, professional and efficient. He took the time to explain my system to me as well as show me videos and photos of the black mold within our system. He noticed we don’t have an attic fan and suggested getting one installed to help regulate the temperature in the hot months. He not only cleaned up after the cleaning but also swept up our dog hair under our dryer (used the dryer plug, so he pulled it out) and took out my full garbage for me. Wonderful experience with him, and the mold is gone, so we can breath easy.
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By Mike W. on 05/12/19
Tech fully inspected all vents, returns, and trunk lines explaining the functions to me. Shower before and after pics and gave best recommendations. Found several toys my kicks and put down floor vents. Well worth the $$$...

By Carl I. on 05/08/19
Technician was very efficient and explained what and why he was doing at each step. Very pleased with the service.

By Linda E. on 05/02/19
Stanley was very much a gentleman and was extremely through in his work.Stanley showed us pictures of our gross vents,didn't realize how we could be breathing all these impurities. So glad we made the right choice. A little expensive but well worth it. Thank you Better Air

By Steve R. on 04/24/19
How do you get excited about having your home duct work cleaned? First, I didn’t know it was necessary. Stanley for Better Air arrived on time. He proceeded to show the “ how” situation of the dirt and filth in our duct work that we were breathing every day. ...
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How do you get excited about having your home duct work cleaned? First, I didn’t know it was necessary. Stanley for Better Air arrived on time. He proceeded to show the “ how” situation of the dirt and filth in our duct work that we were breathing every day. After his cleaning and sanitizing, he showed the “after” results of his work. Amazing is best summed. Great work, friendly, and efficient. I would recommend everyone address this issue of health!
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By Jenny S. on 04/20/19
Job was very thorough and quick. I would highly recommend.

By Catherine H. on 04/19/19
(no comment)

By Marco C. on 04/19/19
(no comment)

By Susan m. on 04/09/19
I am using Better Air for the first time today to clean out our air ducts and dryer vent. Calling Better Air was the best decision I could have made. I couldn't be happier with the work Kenneth and Josh did. They honestly deserve 10 stars!!! When you meet them ...
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I am using Better Air for the first time today to clean out our air ducts and dryer vent. Calling Better Air was the best decision I could have made. I couldn't be happier with the work Kenneth and Josh did. They honestly deserve 10 stars!!! When you meet them and they review what they are going to do you automatically (I do not use that word loosely either) feel comfortable and know your job will be done correctly, efficiently and with a positive pleasant attitude. Both Kenneth and Josh work great together! They know their business inside and out and that goes along way when hit with some challenges like my dryer vent! They have done an impeccable job!!!! I would describe it as "pristine" work done with a positive friendly attitude. If you saw the before and after pictures you would completely understand why I say pristine!!! They encountered a challenge with my dryer vent but never gave up and throughout the entire job they were pleasant, kind, took the time to explain what they were doing. Again, If they did not know their business inside and out I would have had a house fire from my dryer. Thank you very much !!!!
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By Susan m. on 04/09/19
I am using Better Air for the first time today to clean out our air ducts and dryer vent. Calling Better Air was the best decision I could have made. I couldn't be happier with the work Kenneth and Josh did. They honestly deserve 10 stars!!! When you meet them ...
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I am using Better Air for the first time today to clean out our air ducts and dryer vent. Calling Better Air was the best decision I could have made. I couldn't be happier with the work Kenneth and Josh did. They honestly deserve 10 stars!!! When you meet them and they review what they are going to do you automatically (I do not use that word loosely either) feel comfortable and know your job will be done correctly, efficiently and with a positive pleasant attitude. Both Kenneth and Josh work great together! They know their business inside and out and that goes along way when hit with some challenges like my dryer vent! They have done an impeccable job!!!! I would describe it as "pristine" work done with a positive friendly attitude. If you saw the before and after pictures you would completely understand why I say pristine!!! They encountered a challenge with my dryer vent but never gave up and throughout the entire job they were pleasant, kind, took the time to explain what they were doing. Again, If they did not know their business inside and out I would have had a house fire from my dryer. Thank you very much !!!!
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By Jenny A. on 04/05/19
Better Air did such an amazing job. They walked through the whole process from start to finish. They were thorough and clean. Personable and affordable. I loved the photos and videos they took and sent me. I love that they included me in the whole process. I am so ...
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Better Air did such an amazing job. They walked through the whole process from start to finish. They were thorough and clean. Personable and affordable. I loved the photos and videos they took and sent me. I love that they included me in the whole process. I am so happy I chose Better Air and will tell everyone about how great they are!
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By Joy P. on 03/19/19
Better Air just came and cleaned out our duct system. We recently moved into this condo and were experiencing lots of sneezing and respiratory issues. The day following the work by Mario was like magic. I did not wake up feeling like my head was stuffed with cotton...
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Better Air just came and cleaned out our duct system. We recently moved into this condo and were experiencing lots of sneezing and respiratory issues. The day following the work by Mario was like magic. I did not wake up feeling like my head was stuffed with cotton. The work Mario did was efficient, effective, and very professional. Thank you for such a wonderful job!
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By Clyde B. on 02/21/19
I got a great tech, he was a well trained young man , efficient and conscientious. He did a great job in a timely manner. I would highly recommend him to anyone and will ask for him to come back in the future. I couldn't ask for a better job. Thanks, CB

By Lisa B. on 02/09/19
(no comment)

By Warren H. on 02/02/19
Had Stanley for two jobs last week my home and my granddaughters home if all your workers are like him you have got it made. Great personality,did a great job on both homes. Very pleased . I gave the info to my son as he just bought a home.

By Luke H. on 02/01/19
Amazing job have ducts & trunk vents cleaned. 2 hours in and out. These guys were friendly, knowledgeable, & efficient!

By Jim F. on 01/18/19
My initial phone call with steve was great. He informed me of the estimate and was very informative of the process on how the cleaning will be done. I had an 8-10 window and was told the tech will call about 30 minutes before ..They called at 730. Techs were Ken an...
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My initial phone call with steve was great. He informed me of the estimate and was very informative of the process on how the cleaning will be done. I had an 8-10 window and was told the tech will call about 30 minutes before ..They called at 730. Techs were Ken and Josh. Ken explained to me the process again and showed me what they would be using. He also took before and after pics of the main ducts. They were very proficient and took care in making their way around my house. I feel the pricing was fair for the job done.I would recommend Better Air for duct work cleaning....jim fabretti
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CALL TO SCHEDULE
860-372-4520

Select any employee to see all their reviews.

Stanley W
12 Years
Rating:
33 total reviews!
Samuel C
3 Years
Rating:
7 total reviews!
Kenneth R
Customer Service Rep.
12 Years
Rating:
(118 total reviews)
Mario H
Customer Service Rep.
7 Years
Rating:
(62 total reviews)
Marcus D
4 Years
Rating:
(6 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Better Air has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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