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By REBECCA G. on 11/09/21
Excellent Service! Receptionist was very friendly when she took my call in the morning. A technician was at my house by early afternoon the same day. Ken was very polite, knowledgeable and professional. He did a complete inspection and fixed the problem with my hea...
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Excellent Service! Receptionist was very friendly when she took my call in the morning. A technician was at my house by early afternoon the same day. Ken was very polite, knowledgeable and professional. He did a complete inspection and fixed the problem with my heater. Very impressed and plan to use this company all my heating and air conditioning needs.
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By Aaron N. on 08/29/21
After reading reviews I thought this would be the best company to contact to inspect my A/C and ducting and write a clear and concise invoice. Because I was trying to get a second opinion for my warranty company I needed Benchmark to complete an invoice of both my ...
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After reading reviews I thought this would be the best company to contact to inspect my A/C and ducting and write a clear and concise invoice. Because I was trying to get a second opinion for my warranty company I needed Benchmark to complete an invoice of both my A/C and ducting. The A/C report was done promptly but on the same report details on the ducting were neglected and I needed clarity and promptness on both for my warranty company in which I was clear to mention the importance of this report to my serviceman. From personal experience I know in order to remember details about an inspection a prompt report is necessary and notes should be taken. I did not receive and update to the invoice even after a month and a half of contacting, so I hired another company and they accomplished what I needed promptly so I could submit the information to the warranty company. I asked for a refund which I thankfully did not receive any hassle over. Nichole the woman who I spoke to many times over the phone for updates was the best part of my experience with benchmark. I cannot recommend this service based on my above remarks, but I do recommend Nichole for her professionalism.
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By Joanne F. on 07/02/21
Our unit was just installed and we are ecstatic Not only does it work perfect, but it's energy use is amazingly low.. Darrell, our technician, was outstanding. He is extremely knowledgeable and very very efficient. Add curtesy and homeowner satisfaction and you ha...
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Our unit was just installed and we are ecstatic Not only does it work perfect, but it's energy use is amazingly low.. Darrell, our technician, was outstanding. He is extremely knowledgeable and very very efficient. Add curtesy and homeowner satisfaction and you have your perfect combination.. He answered all of our questions and made sure we understood everything before leaving. We are very satisfied. Thank you for a pleasant experience in 109 degree temperature.
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By Amanda R. on 06/28/21
I'm very impressed by the professionalism at Benchmark. Ken came out to give us an AC repair quote and was very respectful, helpful, and clearly explained everything. While he was here, he went above and beyond by helping us with our vent filters, as well as explai...
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I'm very impressed by the professionalism at Benchmark. Ken came out to give us an AC repair quote and was very respectful, helpful, and clearly explained everything. While he was here, he went above and beyond by helping us with our vent filters, as well as explaining their maintenance plan and discounts, etc. Highly recommend!
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By Ronald H. on 06/19/21
no comment

By Brice H. on 06/18/21
Service was amazing

By Aaron H. on 06/14/21
Ken provided great customer service and was very knowledgeable. He had our air conditioning unit promptly fixed and running like normal. 10/10 service.

By Lola L. on 06/12/21
I’ve used Benchmark quite a few times, and every time they’re very professional. The price reflects the value of service you receive, and it’s a locally owned business!

By Marlene M. on 06/10/21
The company info was shared by a neighbor on Next Door. We decided to go with Benchmark and so happy we made the right choice! The Company sends out a text or email before arriving with the technicians name and picture. The technician, Ken Woods, was a true profe...
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The company info was shared by a neighbor on Next Door. We decided to go with Benchmark and so happy we made the right choice! The Company sends out a text or email before arriving with the technicians name and picture. The technician, Ken Woods, was a true professional. He was very knowledgeable and took the time to answer our questions. He was friendly, polite and respectful and treated our home like it was his own. He took extra care to make sure the area he worked in was cleaned before leaving. I highly recommend Benchmark and Ken Woods if you have any Heating or Air Conditioning issues. Thanks! Marlene
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By Carolyn A. on 06/03/21
Kenneth, the service technician was both friendly and professional. He completed the necessary work in a timely matter and explained everything that was done. He has been out here before and always does a very good job.

By Crystal G. on 05/15/21
I am always happy with Benchmark. They truly care about their customers and do a fantastic job!

By Xavier G. on 05/13/21
I appreciate the same day service in a timely manner. Great customer service. Very friendly and helpful.

By Gary M. on 05/09/21
Great company high integrity prompt detailed high quality work fairly priced responsive professional honest

By Virginia B. on 05/07/21
I submitted an online request for service and they called me back the next day to schedule. When they came to fix my AC unit, they had trouble diagnosing exactly what was wrong and presented me with options. After they made the repair and left, later my AC still wa...
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I submitted an online request for service and they called me back the next day to schedule. When they came to fix my AC unit, they had trouble diagnosing exactly what was wrong and presented me with options. After they made the repair and left, later my AC still wasn't working properly so I called them back and they came back out (Friday late afternoon) ahead of other calls to get it fixed. They also are going to work out a payment plan for the repair because we all know AC repairs add up. I am really pleased with the overall service, particularly after the so-so experience I've had with another company in town. I highly recommend!
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By Brent T. on 05/07/21
no comment

By Rudy Barrera J. on 05/05/21
Been working with Mike Smith of Benchmark for over 16 years. Very professional.

By Chris B. on 04/29/21
They installed a mini split for us. The whole process couldn’t have gone more smoothly. No surprises. No issues. Great work.

By Robert J. on 04/27/21
Outstanding service. Knowledgeable, efficient, polite and cleaned up very well.

By Brenda H. on 04/25/21
As usual, Benchmark came through again. They are always outstanding no matter what they do. We honestly will not use any other company for our heating/cooling needs. The way they treat the elderly is also fantastic. I have to say that every employee that I have dea...
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As usual, Benchmark came through again. They are always outstanding no matter what they do. We honestly will not use any other company for our heating/cooling needs. The way they treat the elderly is also fantastic. I have to say that every employee that I have dealt with including office staff are wonderful! The pride they have shows through. You can count on them to be honest and that's saying a lot in this day and age. Thank you again Benchmark, see you in the fall for our seasonal service!
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By Jenny A. on 04/24/21
Aaron was really professional and pleasant. Last summer, he gave me advice on how to lower my pge bill during the summer while I am running my AC unit. The advice - set your thermostat and leave it. My pge Bill was the lowest it has ever been in the summer! Thank you Aaron.
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661-237-0634

Select any employee to see all their reviews.

Ken W
4 Years
Rating:
111 total reviews!
Aaron G
Rating:
83 total reviews!
Nichole R
Customer Service Rep.
Rating:Just Launched
Darrell C
12 Years
Rating:
(36 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Benchmark Air Conditioning has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Benchmark Air Conditioning. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Darrell C has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
36 total reviews
What I enjoy most about this industry is learning something new every day!
By Joanne F. on 07/02/21
Our unit was just installed and we are ecstatic Not only does it work perfect, but it's energy use is amazingly low.. Darrell, our technician, was outstanding. He is extremely knowledgeable and very very efficient. Add curtesy and homeowner satisfaction and you ha...
(View More)
Our unit was just installed and we are ecstatic Not only does it work perfect, but it's energy use is amazingly low.. Darrell, our technician, was outstanding. He is extremely knowledgeable and very very efficient. Add curtesy and homeowner satisfaction and you have your perfect combination.. He answered all of our questions and made sure we understood everything before leaving. We are very satisfied. Thank you for a pleasant experience in 109 degree temperature.
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By Chris B. on 04/29/21
They installed a mini split for us. The whole process couldn’t have gone more smoothly. No surprises. No issues. Great work.

By Robert J. on 04/27/21
Outstanding service. Knowledgeable, efficient, polite and cleaned up very well.

By Erlinda B. on 04/09/21
They are reliable... respectful..and communicating well.

By Alice K. on 03/20/21
no comment

By Michael on 05/09/20
Great experience with Benchmark. On-time and worked non-stop to finish the job on a hot day. Company Pres. Mike was on-site at the start of the day. Great customer service through out the job, and Darrell left the place cleaner than when he arrived! Thanks, again!

By Jim A. on 04/23/20
I've used Benchmark Air Conditioning in Bakersfield for a number of years and have always had a positive experience with them. They are always prompt with their scheduled times and provide honest feedback for any issues. The Benchmark employees are all very experie...
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I've used Benchmark Air Conditioning in Bakersfield for a number of years and have always had a positive experience with them. They are always prompt with their scheduled times and provide honest feedback for any issues. The Benchmark employees are all very experienced and knowledgeable technicians, and have wonderful personalities as well! The Benchmark team really knows their stuff and easily demonstrates their ability to quickly identify and successfully resolve issues. Benchmark recently did a new A/C installation at my residence, with Darrell and Ken as the lead technicians. Good communication, a solid work ethic with high quality work was evident throughout the whole process. I would highly recommend Benchmark Air Conditioning for any work that may be needed. They are simply outstanding!
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By McCutcheon N. on 04/18/20
They are efficient courteous, and on time. They take time to explain what they are going to do and keep you informed on the progress. We've had them take care of our problems for many years and have always been very pleased

By Tommie J. on 04/14/20
Darrell presented himself as a knowledgeable and personably professional who along with Mike Ryan and Aaron worked together to install a new HVAC and Water Heater into my home. From administrative staff to the completion this team was efficient and patient as they ...
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Darrell presented himself as a knowledgeable and personably professional who along with Mike Ryan and Aaron worked together to install a new HVAC and Water Heater into my home. From administrative staff to the completion this team was efficient and patient as they explained allOf the systems to me as well As showed extreme compassion for my stress. My water heater was leaking and caused a small level of mold and explained to me the options I had and answered all questions. I felt so good as they treated me like I mattered!! The install my HVAC and water heater in one day And never complained!! Thank you from my heart for being there for me! Excellent Work
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By Susan K. on 10/06/19
The service techs were so professional and kept us updated all along the way. Definitely would use them again.

By Sal C. on 09/23/19
It's getting hard now a days to get honest and precise work, not a problem at benchmark Aaron and Darrel showed up on time and got straight to evaluating my Ac, gave me confidence in knowing my system still has life. appreciate their knowledge and hardwork. will de...
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It's getting hard now a days to get honest and precise work, not a problem at benchmark Aaron and Darrel showed up on time and got straight to evaluating my Ac, gave me confidence in knowing my system still has life. appreciate their knowledge and hardwork. will definitely keep them in mind and reccomend away.
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By Cindy P. on 06/13/19
The customer service this company offers is top notch! I called outside of their normal office hours, as I reached the recording I just hung up thought I was screwed for the weekend, and would need to put up with this Bakersfield heat. However, to my amazement they...
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The customer service this company offers is top notch! I called outside of their normal office hours, as I reached the recording I just hung up thought I was screwed for the weekend, and would need to put up with this Bakersfield heat. However, to my amazement they called me back!! When I didn't answer they texted me!!!! They had a technician at my house right away and my AC working within the hour. I just can't say enough about them, definitely recommending to everyone.
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By Edith S. on 05/23/19
Aaron did a great job cleaning up my filthy air conditioner. Thank you!

By Anthony Leola F. on 05/14/19
This is the 3rd time that I have had Benchmark and their employees working on my A/C issues. The first time was to trouble shoot my 5 year old A/C system. I had been told that the coils would need to be replaced and was quoted an overly high price. The second op...
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This is the 3rd time that I have had Benchmark and their employees working on my A/C issues. The first time was to trouble shoot my 5 year old A/C system. I had been told that the coils would need to be replaced and was quoted an overly high price. The second opinion I sought for the same issue said the same thing. I called Benchmark and they came out very promptly, looked at the issue on my A/C, and informed my that the only problem he could find was the coils needed cleaned and my drain was plugged. After servicing and cleaning, my a/c system worked like new again. I then had them out for a service call. The tech noticed that it all looked a lot dirtier than it should have. Next he looked at the duct work, and found that the hottest room in the house had the smallest duct pipe which resulted in less air getting to that room. He mentioned some options for having a more efficient A/C with a lot more filtering of the in door air. After thinking it over we decided to go with the more expensive upgrade on our system. Being disabled, I spend the majority of my time inside my home. I called to set up the date for installment. They notified me of their coming. Came on time, worked hard to get the removal of the old system and installed the new one in just a few hours. It has been 24 hours since and I am breathing easier with my allergies, and asthma. I love it! Thank you so much to the whole team at Benchmark. They have really set the benchmark for me that is put them well above all the other A/C businesses. You truly are an honest and reliable company! BTW they don't advertise, their business grows through word of mouth. They are on Angie's list (where I found them)
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By Scot B. on 02/20/19
New HVAC units were installed before we purchased the house and part of the house were not getting warm. Benchmark came out and upon investigation found our ductwork to be sized incorrectly for the units to operate efficiently. Darrell C. then came out and removed/...
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New HVAC units were installed before we purchased the house and part of the house were not getting warm. Benchmark came out and upon investigation found our ductwork to be sized incorrectly for the units to operate efficiently. Darrell C. then came out and removed/ replaced all of the ductwork and now the whole house warms up quickly. Can't wit to see how the AC works this summer. We also asked Darrell to check out the exhaust fan in the 2nd bathroom as it would remain steamy after each shower. He installed a new exhaust fan and now the mirror does not even get foggy. Darrell and his partner were very courteous and took time to explain what they were going to do and when they would do it. Cleaned up after themselves as well. Greta work, great job and they finished earlier than expected. Highly recommend Benchmark!
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By Dale L. on 11/06/18
If you are looking for quality work, affordable prices then you have found the right group!

By Howard W. on 09/02/18
(no comment)

By Tony D. on 08/12/18
The guys were efficient, friendly, and made sure I was satisfied with the job. Gave good advice how to make system more efficient. Thanks. Tony D.

By Jack D. on 07/31/18
Excellent service. AC went out while I was out of town and it is as 107. Upon my return I contacted Benchmark and Mike came over and evaluated the problem. I had a quote in an hour and an entire new AIr conditioning system by quitting time. The next morning my son ...
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Excellent service. AC went out while I was out of town and it is as 107. Upon my return I contacted Benchmark and Mike came over and evaluated the problem. I had a quote in an hour and an entire new AIr conditioning system by quitting time. The next morning my son excitingly said “Dad it was so cool I slept under the covers.” Music to my ears. Darrell’s expertise and work ethic are beyond comparison. Friendly, fast, efficient and honest. This is my second experience with Benchmark and each time I’m left completely satisfied.
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By Paul Erika M. on 07/20/18
Benchmark has a very professional team! All there techs are friendly, courteous, and knowledgeable. I have been using them for a few years, not just for the times the Bakersfield heat puts my unit to the test, but also for my annual tuneup. I bought my current hou...
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Benchmark has a very professional team! All there techs are friendly, courteous, and knowledgeable. I have been using them for a few years, not just for the times the Bakersfield heat puts my unit to the test, but also for my annual tuneup. I bought my current house less than a year ago, in which the seller of course failed to mention some of the problems. The ac being one of them. Not only do they tell you what’s wrong, they showed me pictures of the problems (my units on the roof), and the best way to address the issue. Not only do they do any amazing job on residential ac, but my work has called them out to do industrial jobs as well. After they came out to install a pressure washer, our paint booth oven decided to die. After our "maintenance man" couldn't get it going after a day, the manager called Benchmark. About an hour after Aaron arrived it was going again.
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