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706-507-5304
or book online
By Cindy D. on 03/17/19
I want to give a big shout out to the excellent service to Benjamin Franklins service technician Thomas Whitley. I had an emergency late on Friday night and was in a panic, called the main number the lady assured me they would have someone out ASAP. They did and it...
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I want to give a big shout out to the excellent service to Benjamin Franklins service technician Thomas Whitley. I had an emergency late on Friday night and was in a panic, called the main number the lady assured me they would have someone out ASAP. They did and it was Thomas, he did and excellent job determining what was going on and explaining to me in detail. He stayed to assure everything would be okay during the night and was back out on Saturday as he committed. He found out the issue and now we have a plan to repair and get everything up to code. Again, he did an outstanding job and was so polite and courteous. He gave me options and did not pressure me. I would highly recommend Thomas and Benjamin Franklin Plumbing for anyone's plumbing issues... That was one of, if not my best experience with a service company... Outstanding job from Thomas....
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By Richard B. on 11/13/18
Chris was very professional. He laid out all the possible options and the costs. Once I decided he went right to work. Good job

By Lofflitte S. on 11/09/18
Chris was very helpful and quick with our plumbing issue. Came out at scheduled time, no runaround.

By Pamela W. on 09/17/18
I had my new water heater installed on 9-17-18 and Bill Harrison was my Service provider and he went above and beyond great customer service. After the job was completed, he made sure that I approved of the work and he took the time to explained the warning lights ...
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I had my new water heater installed on 9-17-18 and Bill Harrison was my Service provider and he went above and beyond great customer service. After the job was completed, he made sure that I approved of the work and he took the time to explained the warning lights and warranty information about my new water heater. There are not too many technicians that would do that. Thanks Bill...I look forward to working with you and your company in the future for my other plumbing needs.
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By Billie B. M. on 09/05/18
Thomas was at my home to unclog a drain, after running the camera in the drain, he made some suggestion, I follow-up on his suggestion and he came back and did an outstanding job, he was easy to work with and listen to what you had to said, when in the home, he he ...
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Thomas was at my home to unclog a drain, after running the camera in the drain, he made some suggestion, I follow-up on his suggestion and he came back and did an outstanding job, he was easy to work with and listen to what you had to said, when in the home, he he respected your home. Ben Franklin have a good crew of tech, I have work with other an they were good in their field. Thank you, Thomas
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By Jacob Z. on 09/01/18
We had a plumbing emergency and Bill was within 15 minutes. He was very professional, clean, and even helped us out with some other stuff. Very satisfied with his service

By Lynn N. on 07/25/18
Was very friendly and helpful while he was here

By Jimmy B. on 07/23/18
Great job deeply appreated

By Sharon B. on 07/20/18

By James S. on 07/19/18
My technician was very professional and attentive. He went above and beyond and even identified additional problems with my septic tank that hadn't been identified before. I would recommend Chris' service to anyone.

By Robert B. on 07/19/18
Professional and did a good job!

By Tim C. on 07/19/18
You got someone out right away to fix the problem. The problem was fixed quickly and professionally.

By Moshe G. on 07/18/18
Mr. Thomas Whitley is a great server he came, (for the second time of the same case) and brought all the equipment needed, did a fantastic and accurate job, even though it was HOT outside, he was persistent and was searching for my home sewage found it and showed m...
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Mr. Thomas Whitley is a great server he came, (for the second time of the same case) and brought all the equipment needed, did a fantastic and accurate job, even though it was HOT outside, he was persistent and was searching for my home sewage found it and showed me the mess that was there (tree's roots, i.e.) I am so thankful for his perfect job. He most certainly a great plumber and very well mannered. If I ever need your kind services, he's the one I would love to see in my doorstep.
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By Ellie M. on 07/18/18

By Laura B. on 07/17/18
Thank you!

By Sarah B. on 07/17/18
Wonderful and friendly service! Went above and beyond!

By Susan J. on 07/17/18
The plumber was knowledgeable, courteous, on time and fixed the problem quickly

By Matt S. on 07/15/18
Had a leak coming from underneath my foundation near my garage. Cody came out, found the leak, and repaired it so well you cannot even see the area that had to be dug out to find the leak in the first place. Extremely pleased with Cody and his professionalism. H...
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Had a leak coming from underneath my foundation near my garage. Cody came out, found the leak, and repaired it so well you cannot even see the area that had to be dug out to find the leak in the first place. Extremely pleased with Cody and his professionalism. He even had to dig in the pouring rain.. We will be calling Ben Franklin again if necessary!
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By Bobby T. on 07/13/18
I received same day services, the gentlemen that did the work was professional he explained my options and didn't take very long to complete the job.

By Erica L. on 07/13/18
Chris and his supervisor solved my problem and gave me advice on how to handle the issue in the future.
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Customer service is always a top priority at Ben Franklin Plumbing - Columbus, GA. Our BBB Membership A- rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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