In late September, when it was still hot, our thermostat quit showing temperatures and the AC unit would not run automatically. The Beloman showed up and found that the batteries had gone dead in the thermostat. He had to end up getting new batteries and installing them and then the AC worked fine. He did not charge us for a service call because he said the problem should have been taken care of during the previous call. We are customers for life! The courtesy and service shown by the Beloman was exceptional and we really did appreciate it. Sorry to be so late with this review. But thank you, Beloman, for your courtesy, knowledge and consideration.
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I wanted to pass along my comments about my Bel-O service appointment from yesterday. Dustin provides Bel-O customers with the example of quality and professional service and work ethics. He arrived on time as promised, was polite and professional and went straight to work ensuring our HVAC system was ready for winter. Dustin explained what he was going to do, did it and then gave me a recap of what he did, found and corrected. I highly recommend that Bel-O recognizes Dustin with a performance award, bonus or something that ensures Dustin continues to be happy in doing a great job so that Bel-O keeps such an outstanding technician. I also want to commend you both for being flexible and accommodating of my needs in rescheduling and ensuring that I'm kept aware of everything related to my service since I became a Bel-O customer. I remain a Bel-O customer because of everyone at Bel-O and the great customer service I receive and I've recommended Bel-O to everyone who mentions having a need that Bel-O can fulfill (including the heating system for my daughter way out in Carlyle). Thank you very much!
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