You need a complete staff of 'Rays'!! Totally professional in all areas, courteous, competent and knowledgeable in all areas, explained the entire service procedure clearly, and quickly diagnosed the issue, serviced our Ruud unit, provided information on extended services. Will continue to use Arizona Comfort Systems and Ray, no one else! Contact me for any further information.
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Super polite, prompt and courteous from calling to schedule to the service techs. Text messages with updated ETAs and even a photo of the tech with his name so I'd know who to expect. However that's where the positive comments stop. Service was grossly over priced for nothing to be done except try to sell me something I didn't need. Tech couldn't find any issue for my HVAC freezing up and rather that suggest a simple electronic leak detection or dye test (less that $200, including the service call fee) he immediately suggested a $900 pressure test! After a little homework, I diagnosed the problem and fixed it in under 30 min and for about $5! Older system (@20 y/o) needed cheaper filters as the higher quality filters provided too little air flow!
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Everyone I spoke to was professional, courteous and knowledgeable. Angela in the office was quick and able to guide me through the scheduling and financing process. Robye the estimator arrived in a timely manner and answered all my questions. Ignacio the head installer arrived on time and was very respectful.
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Arizona Comfort Systems employs an outstanding staff. I recently had an attic vent made and installed by them on the exterior of my home. The vent was expertly measured by Nacho and meticulously painted and installed by Joshua. The entire process from beginning to end was a pleasant experience. Lupita, with whom I spoke on the phone several times, was efficient and also very pleasant. I highly recommend them because they consistently offer 5 star service and products.
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Anytime I contact Arizona Comfort Systems and talk with Angela, she is always pleasant, knowledgeable, and efficient. Gilbert the AZ Comfort Systems technician was also efficient and knowledgeable which helps to keep my air conditioner in tip top shape for the warm weather days. It is a pleasure doing business with a company that has such employees.
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Abraham was a great representative for your company. He arrived promptly and even gave a heads up phone to say he would be there in a few minutes. He was so nice, friendly and courteous. After a thorough examination of our system, he took the time to explain his findings and recommendations for our a/c unit. We will definitely be customers for years to come and spread the word to friends and family of the exceptional service we received.
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