All of the team with whom we worked were very knowledgeable and professional. They honored an earlier quote despite a price rise in the interim between selection of models and installation at our new home. Brittany was helpful in advising on where and and what height to build shelving for the reverse osmosis equipment. Nathan, our installer, did a first rate installation and explained thoroughly how the system works and what we can expect. Two thumbs up all around.
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Outstanding company! Very professional from the initial consult until the work was completed. Very good pricing, detailed-information and staff that handled everything beyond expectations. A special thank you to Chan and his counterpart. I was very pleased with their expertise. Words cannot describe how happy my family is with the experience. The water is great and we send a strong recommendation for this company!
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Brittany listened to our needs, answered all questions. Let me have the necessary time to decide, without pressure. Great service on determination of water softener type and need, installation, instruction, on-time with completion and accuracy. Understanding how the Kinetico water softener functions and showing us how the device works, and training in maintenance was exceptional. Excellent and timely installation by Austin as well. Thank you American Water.
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Jason installed the Kinetico water softener and R.O. systems about 6 months ago in my home, and it's been working great since. Today, Jason offered to perform a random water check which proved excellent. Jason certainly shows great customer support, obviously cares that the equipment he promotes continues to work as expected. Thank you Jason!
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From VP Jennifer to Austin who installed a new water system in garage and Nathan, who helped trouble shoot a problem with our under sink reverse osmosis drinking water, we couldn’t be happier. American Water Kinetico, replaced another brand that did not meet our needs....R&C-Georgetown Tx.
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I'm very impressed with the very high quality service I've received from American Water. Romaldo was superb in describing the different options available to us, and gave me all the information I needed to make the best decision for our family. The Kinetico brand that they offer truly is the best in class from what I could tell after extensive research. After selecting the water softener and filter system we wanted, the installation crew was faced with an unexpected and extremely labor-intensive job because they had to dig a trench through my whole yard (which includes a large amount of rock bedrock), but it did not dent their work ethic or professionalism at all. I would highly recommend American Water for anyone looking for top quality systems and service, both for their high-end and standard systems.
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