I'm very impressed with the very high quality service I've received from American Water. Romaldo was superb in describing the different options available to us, and gave me all the information I needed to make the best decision for our family. The Kinetico brand that they offer truly is the best in class from what I could tell after extensive research. After selecting the water softener and filter system we wanted, the installation crew was faced with an unexpected and extremely labor-intensive job because they had to dig a trench through my whole yard (which includes a large amount of rock bedrock), but it did not dent their work ethic or professionalism at all. I would highly recommend American Water for anyone looking for top quality systems and service, both for their high-end and standard systems.
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My home was consumed by the Camp fire in Paradise CA Nov 8th, 2018. My wife & I lost everything and moved to be closer to her sister here in Georgetown. Needless to say we had to deal with over a dozen contractors & companies to get back on track. One of the easiest, if not the easiest, to deal with was American Water. Simply put they did what they said they would do when they said they would do it. They, unlike most companies, were a joy to deal with and I highly recommend them without reservation.
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From the initial meeting to test my hard water to the quick installation, everything was done quickly and smoothly. There was always prompt replies when I had a question and never any rush to buy. Instead, Romaldo wanted to answer any questions I had and make sure we were happy with our purchase. Our water tastes wonderful and I love how my skin feels after a shower. Finally, no more scaling and broken appliances!
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Romaldo is awesome! My wife and I purchased a ******** system for our primary home in Pflugerville and a reverse osmosis purifier for our weekend home in Somerville and we could not be happier. I was well-informed and was never pushed to buy the next higher system. I only wish I would have done this sooner.
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Charles made the process easy and enjoyable. He was even considerate enough to text my father instead of calling, given his recent surgery, updates and instalation schedules. Even the financing paperwork was a breeze. Would highly recommend American Water for your water treatment needs!
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My wife and I purchased a Kenetico 4040 water softener system w/ chlorine removal and a K5 - RO water purification system from American Water. Brittney our sales representative was very knowledgeable and professional. The installation crew, led by Cody, came and was equally well informed and professional. They were fast and CLEAN and in and out in 3 hours. There was no mess!! The unit has worked well and delivered the performance we were looking for. We highly recommend American Water and Kenetico for your water management needs.
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Brittany came to our new home to test our water and tell us what we needed in the way of a water softener. We have been customers of American Watercare, using a Kinetico system for the past 20 years. So we basically knew what we would need. However, we’ve never had a reverse osmosis system before. Brittany explained the system and it’s health benefits and without any sales pressure on her part, sold us on the product and we added it to our order. Brittany was a very personable young woman and a complete professional who represented the products she was selling very well. It was also obvious that she believed in what she was representing.
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