I have been a customer of American Water, who sells Kinetico water purification systems, since 1992. I replaced the reverse osmosis drinking water system this year for an updated model. I was very pleased with the management staff and Laura Elben, who made sure I had the right system for my needs and that I was pleased with the installation. Cody installed the system taking care to pay attention to detail and provide me information on up-keeping the system. He was very professional and took his time to ensure the best installation. I highly recommend American Water and will be a continuing customer of this company. They have provided me timely and friendly assistance for many years.
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We are so pleased! Great customer service! Donny W. was excellent at explaining what we needed and arranging our installation. Chan came to install only days later and did a superb job! The work we needed was extensive, and it was HOT that day, but Chan made it happen. My only criticism is the time frame we were told (4 hours), turned into 8 hours. Regardless, I highly recommend this company!
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Ramaldo and American Water are wonderful. Ramaldo answered all of questions and provided all the answers we were looking for. With easy financing and 12 months same as cash, this was a no-brainer investment into our home and our health. We got the whole house system and from the first glass or water and first shower, I knew we had made the right decision. The water in Hutto is just too hard to go without at least a softener. Call them today, you won't regret it.
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This event started in early May and the first service was 5-10-19. I had called for regular maintenance of my water system. That was the first trip. My system would not cycle. It was serviced and I ordered a new filtration system. The repair did not fix the problem. Two weeks later the new filter was installed and the serviceman left. That evening I discovered the system still did not work. Around May 25 the serviceman came again and worked on the system and left. Later that night I discovered the system was still not fixed. I have now spent over $1100.00. Today on June 3 another serviceman came and. worked on the system and left. When I got home today, I found the system still cycling and dumping water on the ground. Something has got to change. They have made 4 trips here and I still have the same problem and am $1100.00 poorer! This problem has been going on and they can’t wait around to see if it is fixed. I have not had soft water in over a month.
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We purchased a Kinetico water treatment system for our new home. We bought the chlorine filtration system and the water softener. Charles C helped us select this combination of equipment based on the nature of the water in our area and the size of our home. Installation was scheduled and the system was installed in a most professional manner. Although somewhat expensive, our water is now incredibly pure and soft. We have owned water softeners from competitors. None of those other systems purified the water and created such incredibly soft water. Highly recommended.
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All of the team with whom we worked were very knowledgeable and professional. They honored an earlier quote despite a price rise in the interim between selection of models and installation at our new home. Brittany was helpful in advising on where and and what height to build shelving for the reverse osmosis equipment. Nathan, our installer, did a first rate installation and explained thoroughly how the system works and what we can expect. Two thumbs up all around.
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Outstanding company! Very professional from the initial consult until the work was completed. Very good pricing, detailed-information and staff that handled everything beyond expectations. A special thank you to Chan and his counterpart. I was very pleased with their expertise. Words cannot describe how happy my family is with the experience. The water is great and we send a strong recommendation for this company!
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Brittany listened to our needs, answered all questions. Let me have the necessary time to decide, without pressure. Great service on determination of water softener type and need, installation, instruction, on-time with completion and accuracy. Understanding how the Kinetico water softener functions and showing us how the device works, and training in maintenance was exceptional. Excellent and timely installation by Austin as well. Thank you American Water.
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Jason installed the Kinetico water softener and R.O. systems about 6 months ago in my home, and it's been working great since. Today, Jason offered to perform a random water check which proved excellent. Jason certainly shows great customer support, obviously cares that the equipment he promotes continues to work as expected. Thank you Jason!
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