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By Harold S. on 04/09/21
The folks at American Water have proven to be reliable, fair, and attentive to customer needs. The work they do is quality stuff.

By Christopher S. on 04/09/21
Amazing service from the start to finish. They let you know about the services and whose doing them, very professional. Felt more like talking to friends then workers. Would highly recommend

By Sarah A. on 04/08/21
Romaldo was the dream salesperson when it comes to information about our water system. You name it he knew it. But he was more than that friendly, kind, honest and was not pushing for a sale. He genuinely wanted to educate me about the type of system I was getting....
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Romaldo was the dream salesperson when it comes to information about our water system. You name it he knew it. But he was more than that friendly, kind, honest and was not pushing for a sale. He genuinely wanted to educate me about the type of system I was getting. I had spoken to several other companies before making my decision to purchase from Romaldo. Im sure glad i did. Will refer him to anyone thats looking for a superior product from a superior company. Romaldo 's company is very lucky to have him.
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By Ben R. on 04/07/21
We got a water softener installed and the whole process was fantastic from start to finish. The salesman was very informative and very low pressure. We were interested in installing but, due to life circumstances, ended up needing to wait a couple years before we w...
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We got a water softener installed and the whole process was fantastic from start to finish. The salesman was very informative and very low pressure. We were interested in installing but, due to life circumstances, ended up needing to wait a couple years before we were able to move ahead. Once we were ready, we emailed them and everything just smoothly started up again. The workers who did the install were prompt, polite, actively communicated about the state of things and got the job done quickly. When they were finished, they showed us how everything worked and answered all our questions. Everything about this company is professional and I wouldn't hesitate to recommend them to anyone.
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By Mary K. on 04/06/21
What I loved about Cary was he was patient with me and answered all my questions. He spoke of his own personal experience with the product and I didn’t feel pressured into buying. I later received a personalized card from Cary in the mail. I liked that he took ti...
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What I loved about Cary was he was patient with me and answered all my questions. He spoke of his own personal experience with the product and I didn’t feel pressured into buying. I later received a personalized card from Cary in the mail. I liked that he took time out of his day to thank me.
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By Terry F. on 03/28/21
American Water worked with us quickly and installed the unit that we selected. The serviceman was polite and very informative. I would definitely recommend them to anyone needing a system.

By Fran H. on 03/23/21
American Water has always been helpful, courteous, responsive and professional in any dealings we've had with them. They are our go-to water filtering and softening company.

By Herman W. on 03/22/21
Great service. Romaldo came out and gave a very comprehensive explanation. Other companies we called just quoted by phone. Installer Dylan did a great job and gave us a thorough walk through. Highly recommended.

By OLIVIA D. on 03/22/21
Excellent customer service. During the week of the snow storm of 2021, I called them on Wednesday, they were at my house on Saturday and gave me a quote the same day. Once Insurance approved, they scheduled the job. While on site, they were very professional and tr...
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Excellent customer service. During the week of the snow storm of 2021, I called them on Wednesday, they were at my house on Saturday and gave me a quote the same day. Once Insurance approved, they scheduled the job. While on site, they were very professional and troubleshooted and identified a second water source feeding into the water softener. It turned out to be the garage apartment which we knew about, but did not know the exact line route. Would highly recommend.
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By Aguado S. on 03/19/21
Cuanto met service is great Installation was quick Thank you bubba.and Jennifer .!!!

By ALBERTO D. on 03/16/21
I was thrilled to order the water softener but my seller didn't know the company had missing pieces to the equipment. We found out during the instal, when the installer stated that both the system in the garage and the system underneath the sink were missing pieces...
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I was thrilled to order the water softener but my seller didn't know the company had missing pieces to the equipment. We found out during the instal, when the installer stated that both the system in the garage and the system underneath the sink were missing pieces to be complete. I'm not happy that I will have to waste another day off from work so they can come back and finish the job. It's been a few days and still haven't heard when they will come back and finish the job.
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By DUSTIN N. on 03/16/21
Very good and professional service. Extremely knowledgeable and helpful with any and all questions.

By JEFF W. on 03/15/21
Just purchased a Kinetico water softener system and RO water filter system for my home. What a great experience it was! Everything from the in home demonstration, to the installation was very professionally handled. They did a great job of communicating througho...
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Just purchased a Kinetico water softener system and RO water filter system for my home. What a great experience it was! Everything from the in home demonstration, to the installation was very professionally handled. They did a great job of communicating throughout the whole process, showed up on time and were polite. I would definitely recommend them to anyone!
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By ROBERT R. on 03/14/21
I used to be with American Water, but we with another company and now I am back where I belong. My other unit was trash and only lasted about five years. I am extremely happy with my new softener and will probably never need a new unit as long as we are in this ...
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I used to be with American Water, but we with another company and now I am back where I belong. My other unit was trash and only lasted about five years. I am extremely happy with my new softener and will probably never need a new unit as long as we are in this house. The new unit is non-electric and uses much less salt and is more maintenance-free which makes me much happier as I am not able to do much anymore due to age and infirmaries. Romaldo Guiillen was very helpful when pickiing the right unit for our home.
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By ROBERT W. on 03/14/21
Great service! Was able to get out water back on fast during our deep freeze. They replaced our unit the same week!

By ARMANDO Z. on 03/14/21
The Texas power and water outage caused Us to to also have water leak in our American Watercare system that we have had in our home since late 1999. We called American Watercare on Feb 17, 2021 and were quickly helped by Ellen at the Round Rock, TX location. Becaus...
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The Texas power and water outage caused Us to to also have water leak in our American Watercare system that we have had in our home since late 1999. We called American Watercare on Feb 17, 2021 and were quickly helped by Ellen at the Round Rock, TX location. Because roads were not drivable and they couldn’t come out that day she very professionally helped us and walked us through how to shutoff the system to prevent water damage until they get out to service it. She was on the phone with us for about an hour and we were so impressed by how patient and professional she was. We can’t thank her enough and American Water are for their wonderful service. We did have to replace our system and are hopeful that this second system will be as good as the first. Thanks again Ellen you’re a true gem to your company!
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By RAY B. on 03/12/21
Excellent service, excellent products!

By ELLEN D. on 03/12/21
Romaldo is the one who helped us through our Water Softener search. He is very patient in answering all our questions and explained everything we need to know. We had a great experience desling with him. He is very professional. Highly recommended. Thanks Romaldo.

By STEVE J. on 03/12/21
Great service and on time.

By STACIE G. on 03/11/21
Great service! Helped us out as new homeowners in Texas not familiar with home not having a loop. Highly recommend them!!
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Jill W
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1 Year
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Customer Service Rep.
1 Year
Rating:Just Launched

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