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512-388-0022
By CHARLES S. on 09/05/17
After doing some research on water softeners, we chose American Water. The entire staff we came in touch with were very professional. Have lived in our house for 32 years, have had the softener system for three weeks and can tell the difference in our hair and skin---love it!

By BLAIR W. on 08/30/17
Very knowledgeable and easy to work with.

By BONNIE F. on 08/28/17
American Water did an awesome job installing my water softener. Very professional employees and great product.

By FRED B. on 08/24/17
Had service performed on replacing the charcoal material in one of my tanks. The service guy was beyond courteous and seemed very knowledgeable. Was a good experience.

By VIC & MARIAN P. on 08/22/17
When I called for service it was scheduled quickly and at a convenient time for me. Service rep was on time and very thorough and clear. He showed me the damage and told me the options and prices but did not pressure me. He left his card and said he would be glad t...
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When I called for service it was scheduled quickly and at a convenient time for me. Service rep was on time and very thorough and clear. He showed me the damage and told me the options and prices but did not pressure me. He left his card and said he would be glad to explain everything to my husband if he had questions when he got home. Then the installation person was very pleasant and knowledgeable. Both were polite and respectful and neat in appearance.
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By MIKE C. on 08/16/17
American Water just completed my carbon replacement. Julian was the service tech and was very efficient and professional. Great company to work with, as well as a quality system they installed

By MICHAEL R. on 08/15/17
Donnie arrived on time and had all the information I needed to make a great choice on a water softener and reverse osmosis system for my house. Great working with American Water. One minor noise issue was quickly resolved by service tech.

By KENNETH R. on 08/11/17
My water softener sprung a leak after 20 years and was I very pleased to discover the phone number for American Water on the tank was still valid. Justin came out promptly on time and assessed the overall condition of the system and gave me estimates for fixing the...
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My water softener sprung a leak after 20 years and was I very pleased to discover the phone number for American Water on the tank was still valid. Justin came out promptly on time and assessed the overall condition of the system and gave me estimates for fixing the existing system or buying new. I elected buying new and in 2 days a team was out to install the new system. They were very professional and efficient. I think I received a very competitive proice and financing options that worked well for me. I was pleased with the entire process from the initial call to the installation.
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By CARLIN T. on 08/10/17
I am very pleased with my new water softener! Everything was great from start to finish. I highly recommend American Water's products and service.

By DEBORAH H. on 08/09/17

By BETSY R. on 08/03/17
We spoke with a few water softener/RO system companies, and American Water was hands down the best. They (Donnie) knew their stuff, educated us, and did not do a hard sell. Because of that, we were sold!

By LOWELL G. on 08/01/17
A much better explaining "water-on-water". Example The water tanks are basically the same for the A200 and the K5. They both have two chambers. A200 uses air pressure that decreases as water is used while the K5 uses the house water pressure so water pressure remai...
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A much better explaining "water-on-water". Example The water tanks are basically the same for the A200 and the K5. They both have two chambers. A200 uses air pressure that decreases as water is used while the K5 uses the house water pressure so water pressure remains constant until most all water is emptied.
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By Dean j. on 07/26/17

By ROLAND S. on 07/25/17
From Jason's initial visit to the installation by Kyle, it's been a great experience...Jason and kyle are professional and knowledgeable and follow-up has been great...and of course, great water...thank you...Roland & Kathy Salinas

By JOAN B. on 07/24/17
Very good customer service, so far. Hope we don't have to call for any problems with our system, but have a good feeling they will come through, if needed. Installer extremely courteous.

By CHARLENE V. on 07/22/17
(no comment)

By Jeff M. on 07/22/17
This is a stand up company. We had a couple of little hiccups during our install and, finally, we found a company that stands by their promises and doesn't pass the buck. These mistakes were flukes and not representative of their services but the manager went out o...
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This is a stand up company. We had a couple of little hiccups during our install and, finally, we found a company that stands by their promises and doesn't pass the buck. These mistakes were flukes and not representative of their services but the manager went out of his way to make sure we were satisfied and our experience was top notch. I'm so thankful to know there are still companies like this in business and wish them continued success. Thank you.
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By HOON K. on 07/21/17
Awesome service !!

By WARREN B. on 07/19/17
After having arguably the absolute worst customer experience with Culligan, I had conversations with friends in the neighborhood about what brand of water softener they use. I was told to contact American Water about the Kinetico softeners they carry. Needless to s...
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After having arguably the absolute worst customer experience with Culligan, I had conversations with friends in the neighborhood about what brand of water softener they use. I was told to contact American Water about the Kinetico softeners they carry. Needless to say, they were more professional and took much great care installing the new system than Culligan could possibly ever dream of. I can guarantee you if anyone I know asks who to call for water softener and drinking systems, there will not be any hesitation - call American Water and ask about the Kinetico systems.
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By ERNEST W. on 07/19/17
On time and very timeline and good installation.
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