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By RICHARD D. on 01/19/18
Julian was great--friendly and professional. Her's a keeper!

By ANNIE C. on 01/18/18

By LANDON C. on 01/11/18
We had three quotes from 3 different vendors out here in dripping Springs. Donny our sales rep was great and very informative. He answered all our questions in a very timely manner, didn't do a long Billy May's sale promo. He was honest, direct and very personal an...
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We had three quotes from 3 different vendors out here in dripping Springs. Donny our sales rep was great and very informative. He answered all our questions in a very timely manner, didn't do a long Billy May's sale promo. He was honest, direct and very personal and answered every question that my wife or I had. Because of Donny we signed on the line as they where the last vendor. Our Technician Cody showed up on time and worked efficiently and was very helpful in explaining the operating procedures of our Water Softener RO systems. American Water delivered on time and on budget. I also like the fact that American Water has a strong work force made up of Military Veterans. Because of this you can truly see the can do attitude of this company and they excelled in all categories.
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By BOB B. on 01/09/18
Due to the recent Texas Hill Country freeze, we experienced an outdoor Kinetico pipe break. Once the Austin Kinetico Technician Scheduler understood that I had no way to bypass the Kinetico equipment, she scheduled Chan to repair my broken pipe. He arrived about 43...
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Due to the recent Texas Hill Country freeze, we experienced an outdoor Kinetico pipe break. Once the Austin Kinetico Technician Scheduler understood that I had no way to bypass the Kinetico equipment, she scheduled Chan to repair my broken pipe. He arrived about 430PM on the same day I reported the break. he was so efficient and had the broken pipe repaired in about an hour. It was easy to tell that he knew the Kinetico equipment and how to repair the break. I want chan anytime I need a Kinetico Tech. He represents the Austin Kinetico Company most professionally. Than you Chan.
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By PATRICIA H. on 01/06/18

By JEFF E. on 01/02/18
Outstanding sales and service for a new water softener system with reverse osmosis. Installed two days after the contract. Quick and competent business. Highly recommend.

By ANN M. on 12/29/17
Donny and American Water are the absolute best. I had searched and researched a water softener system for over two years because of my concern for my appliances and my home in general. Donny called on me a couple of times before I finally found what I was looking f...
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Donny and American Water are the absolute best. I had searched and researched a water softener system for over two years because of my concern for my appliances and my home in general. Donny called on me a couple of times before I finally found what I was looking for. We set up an installation time which was the Friday before Christmas of 2017. Due to inclement weather and other factors, they were unable to install the system in one day, but weren’t going to be open again until the following Wednesday. After I contacted Donny about the situation, the general manager instructed them to upgrade my system to a non-electric one, furnished a shed to enclose it in, and did not increase the price. I had a wonderful whole-house system for Christmas at a very reasonable cost. They are the BEST company I have ever dealt with. I recommend American Water to everyone. I am one satisfied customer.
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By BILLY E. on 12/21/17
(no comment)

By BOB L. on 12/19/17
Brittany was very professional. She took the time to explain each system to us. She also kept in touch as to scheduling of our installation. A very good experience.

By SUSAN R. on 12/09/17
Our water system was installed last Monday. The water is fantastic! We waited 23 years to put in a system and I'm so happy we finally did it. We had heard that softened water was salty tasting but that is not the case here and the RO system at the kitchen hydrant m...
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Our water system was installed last Monday. The water is fantastic! We waited 23 years to put in a system and I'm so happy we finally did it. We had heard that softened water was salty tasting but that is not the case here and the RO system at the kitchen hydrant makes delicious water so now we will save since we can cancel our delivery of water from Ozarka! Donny was terrific in his explanation and Chan did a great job at the installation. I highly recommend American Water.
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By KEVIN L. on 12/05/17
We are very happy with our new system. It is amazing the difference in how your skin and hair feels after bathing.

By ANTHONY J. on 11/28/17
I have no complaints about American Water services. Always helpful, answers all my questions, and on time!

By JOSE P. on 11/27/17
We had a water softener in our Pflugerville home for last 25 years. After looking at different options we decided to go with American Water for a Kinetico water softener. The sales Rep Charles Curry explained the system and its advantages thoroughly and we had it ...
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We had a water softener in our Pflugerville home for last 25 years. After looking at different options we decided to go with American Water for a Kinetico water softener. The sales Rep Charles Curry explained the system and its advantages thoroughly and we had it installed on November 20, 2017. Everything is working fine at the moment. Austin who installed the unit was very thorough and did a good job. Thanks.
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By BILL S. on 11/18/17
Good, quick work. They do exactly what they say and the team gets the job done.

By GARY G. on 11/10/17
Everyone I've dealt with has been very friendly and knowledgeable. This Kinetico unit replaced a Sears softener that lasted only four years. I have been impressed with both the quality of Kinetico and the professional staff at American Water.

By ANHONY M. on 10/24/17
I have no complaints about American Water services. Always helpful, answers all my questions, and on time!

By DAVID E. on 10/23/17
Fantastic experience with Charles. The crew thst did the install were great, respectful and professional.

By ELIDA V. on 10/13/17
We had 3 different water softener representatives come to our house. When American Water representative Charles C came to our house, he was honest and knowledgeable. He talked about the different units and recommended the best unit for our house. The other water so...
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We had 3 different water softener representatives come to our house. When American Water representative Charles C came to our house, he was honest and knowledgeable. He talked about the different units and recommended the best unit for our house. The other water softener reps were all about a sale. Kinetico makes more sense and we are very satisfied with our water unit. Thank you Charles Eldridge and Elida
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By DIANA C. on 10/13/17
(no comment)

By HENRY H. on 10/12/17
I had a carbon tank replaced. The technician was friendly and very professional. He took the time to fully explain everything he was doing, how the system worked, and how I should service the equipment. Very positive experience.
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