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By JOHN B. on 02/23/18
Our water softener leaked and flooded all night

By ANDY K. on 02/23/18
(no comment)

By CHARLES W. on 02/22/18
Romaldo was very good and professional . He was patient, and made excellent recommendations. He is an excellent sales person.

By MARIAN S. on 02/21/18
I am thrilled with our whole house filtration system. Yes, it was expensive. Yes, it was worth it. The appearance of appliances improved immediately, including scale and deposits in the toilet tanks. Taking a shower is a pleasure. Now, I can take water from th...
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I am thrilled with our whole house filtration system. Yes, it was expensive. Yes, it was worth it. The appearance of appliances improved immediately, including scale and deposits in the toilet tanks. Taking a shower is a pleasure. Now, I can take water from the RO system for my canning, wine making and fermentations without running to the store for filtered water. The installer was efficient, thorough and polite, leaving nothing behind. Our salesman, Donny, was complete and thorough. I couldn't be happier.
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By JARROD S. on 02/21/18
Donny was very honest and helpful. The installation process was smooth and as planned. We are very happy with the quality of the product, the customer service and the installation.

By JOHN B. on 02/19/18
It's not often that I'd write a review about a product that costs money, but then in the final analysis, I would be less than totally honest if I didn't say I was COMPLETELY satisfied with all that I came in contact with from this company for beginning to end. Sta...
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It's not often that I'd write a review about a product that costs money, but then in the final analysis, I would be less than totally honest if I didn't say I was COMPLETELY satisfied with all that I came in contact with from this company for beginning to end. Starting with Ellen who took my first inquiry phone call 4 months or so ago, who spent a great deal of time on the phone explaining and answering every question I had about the products. Then Romaldo, who came to my new house and spent close to 2 hours going thru the product again as well as the benefits that would be received if purchased. And then Cody the technician who installed the product and took the time to completely orient me to the workings, and how to maintain the device. Overall, a very "customer oriented" organization as well as a top notch product, certainly to be worth the expense. It was easy to note the pride each person has for the organization and product line. Thanks to all. Job Well Done!!!
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By MIKE M. on 02/12/18
Jason Watson came by the house twice to explain the system, installation and advantages of the Kinetico system. I heard about the system on KOKE radio, Bob Cole and company and did some research. I was very pleased with the efficiency of the installation. Chad and ...
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Jason Watson came by the house twice to explain the system, installation and advantages of the Kinetico system. I heard about the system on KOKE radio, Bob Cole and company and did some research. I was very pleased with the efficiency of the installation. Chad and his helper were professional, proficient and polite. Chad went out of his way to get the installation done correctly and saved me money by cutting the time and work involved installing. Since the installation, my wife and I noticed an immediate improvement in the taste and feel of the water. There really is a difference proving there is such a thing as 'hard' and 'soft' water. We are very happy we made the decision to get the system with the Reverse Osmosis - I love my coffee, and it is now 100% better flavor with the pure water. Thanks American Water, I will recommend you to wnyone interested. - Mike McNamara
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By THOMAS G. on 02/09/18
We never got a contract. Never signed a contract. The installer just showed up at 11 one morning. The installers were not prepared to put in a French drain so I had to call around to find a place that sold 2-inch rocks. I thought up until the very end the cost was...
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We never got a contract. Never signed a contract. The installer just showed up at 11 one morning. The installers were not prepared to put in a French drain so I had to call around to find a place that sold 2-inch rocks. I thought up until the very end the cost was $4,195 less a $600 cash discount. At the end I find out the total cost was $4,195. The cash discount (at least as I understood it) disappeared along the way. Eventually, American Water gave me a price break, but everything was done in a most un-businesslike fashion.
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By DONN K. on 02/09/18
Great knowledgeable team. Brittney explains the options very well and was helpful in assessing our situation and making recommendations. The scheduling of the installation was easy. Nathan came on time and was very good. He was friendly and discussed the installa...
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Great knowledgeable team. Brittney explains the options very well and was helpful in assessing our situation and making recommendations. The scheduling of the installation was easy. Nathan came on time and was very good. He was friendly and discussed the installation process and provided me its various choices. He was very neat and courteous and thoroughly explained the systems and how to operate and maintain.
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By DAVID P. on 02/06/18
I had American Water install a Kinetico water softening system in my home on 01/11/2018. The installation went great, everyone was professional and courteous. The next morning I did notice a minor drip coming from one line. I called their office and they had a tech...
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I had American Water install a Kinetico water softening system in my home on 01/11/2018. The installation went great, everyone was professional and courteous. The next morning I did notice a minor drip coming from one line. I called their office and they had a technician come out that day and take care of the issue. The system has been in service for almost a month now. The system is working great and we now love our water. I'm a very happy customer. D. Printz Georgetown,TX.
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By RANDY R. on 01/31/18
Romaldo with American Water was super!! He gave an excellent overview of the product and we were so pleased we made the purchase immediately. The installation was done without delay and the follow up was superb. We couldnt be happier with our new system. Thanks Romaldo

By DAVID C. on 01/31/18
Romaldo was a great and kind sales rep. He explained things well and set up our service quickly. The tech who installed our RO system was Austin and he was polite, efficient and neat. No more bottled water for us. If you want to get rid of all the plastic jugs I w...
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Romaldo was a great and kind sales rep. He explained things well and set up our service quickly. The tech who installed our RO system was Austin and he was polite, efficient and neat. No more bottled water for us. If you want to get rid of all the plastic jugs I would highly recommend this company for your drinking water and other water needs.
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By BOB P. on 01/28/18
Charles was very helpful. He explained all the options available along with pricing for each. He was very accommodating and did an excellent job

By KARMA HANDWASH CARWASH C/O J. on 01/23/18
American Water here in Round Rock is a local company that takes pride in what they do, their people are professionals and they stay on the job until everything is buttoned up to the T. Thank you Charles for helping us tackle the hardest water in Texas!

By SONIA B. on 01/20/18
Very efficient installer. Within one hour I had a new water softener. Appear to be very efficient. American Water very helpful.

By RICHARD D. on 01/19/18
Julian was great--friendly and professional. Her's a keeper!

By ANNIE C. on 01/18/18

By LANDON C. on 01/11/18
We had three quotes from 3 different vendors out here in dripping Springs. Donny our sales rep was great and very informative. He answered all our questions in a very timely manner, didn't do a long Billy May's sale promo. He was honest, direct and very personal an...
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We had three quotes from 3 different vendors out here in dripping Springs. Donny our sales rep was great and very informative. He answered all our questions in a very timely manner, didn't do a long Billy May's sale promo. He was honest, direct and very personal and answered every question that my wife or I had. Because of Donny we signed on the line as they where the last vendor. Our Technician Cody showed up on time and worked efficiently and was very helpful in explaining the operating procedures of our Water Softener RO systems. American Water delivered on time and on budget. I also like the fact that American Water has a strong work force made up of Military Veterans. Because of this you can truly see the can do attitude of this company and they excelled in all categories.
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By BOB B. on 01/09/18
Due to the recent Texas Hill Country freeze, we experienced an outdoor Kinetico pipe break. Once the Austin Kinetico Technician Scheduler understood that I had no way to bypass the Kinetico equipment, she scheduled Chan to repair my broken pipe. He arrived about 43...
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Due to the recent Texas Hill Country freeze, we experienced an outdoor Kinetico pipe break. Once the Austin Kinetico Technician Scheduler understood that I had no way to bypass the Kinetico equipment, she scheduled Chan to repair my broken pipe. He arrived about 430PM on the same day I reported the break. he was so efficient and had the broken pipe repaired in about an hour. It was easy to tell that he knew the Kinetico equipment and how to repair the break. I want chan anytime I need a Kinetico Tech. He represents the Austin Kinetico Company most professionally. Than you Chan.
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By PATRICIA H. on 01/06/18
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