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By Mike Moore on 06/28/19
Very friendly, arrived on time.I felt very confident in there work.Would highly recommend them

By Terry M. on 05/24/19
Steve came to a house we just bought that had many Electric outlets that did not work, the past owners did not have any answers Steve Check outlets and finally found one that the past owner had replaced but had wired it wrong and caused many other issues Steve Repa...
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Steve came to a house we just bought that had many Electric outlets that did not work, the past owners did not have any answers Steve Check outlets and finally found one that the past owner had replaced but had wired it wrong and caused many other issues Steve Repaired it and another in Kitchen that was done incorrectly, Steve was fast, knew what to do and had everything repaired quickly and You knew that he understood what needed done. I now call him the Electrician Wizard, the price was very reasonable and workmanship outstanding Thanks Great Job Steve, You will always be the guy I call and Recommend to Friends Terry and Jeanette Stonecrest
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By Stephen W B. on 05/04/19
Jesse was the tech who came to our home. The service was on time, reasonable in price and done right. American Air and Heat will be our provider and that of our friends to whom we will recommend the company. We would give Jesse five stars!.

By MaryClare N. on 01/14/19
Chris is a very hard worker. He will try the best he can to help you out in difficult situation, and he makes sure that everything is right and best for your AC system.

By Ade f. on 01/07/19
I highly recommend AAH, technician Irving was professional, friendly and knowledgeable. My AC is 7 yrs old, no more warranty. It constantly blowing air when set on auto, and not cooling at all. First they sent tech Jason who ‘s also knowledgeable and right away ...
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I highly recommend AAH, technician Irving was professional, friendly and knowledgeable. My AC is 7 yrs old, no more warranty. It constantly blowing air when set on auto, and not cooling at all. First they sent tech Jason who ‘s also knowledgeable and right away told me there’s a leak somewhere and they have to send someone who’s expert to find the leak. The next day they sent Irving. He explained the problems clearly, suggested different choices to take, with its costs, and patiently let us think it through and decide what we would like to do. When it comes to AC, nothing is cheap especially for elderly who lives on Social Security. Nice to know that we can make our own decision after knowing more about where we stand. Thank you AMERICAN AIR & HEAT !
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By James S. on 12/09/18
Anthony came on a Sunday to checkout my system. He was exceptionally polite and explained what was wrong with my unit. It was leaking Freon due to age. He topped of the system so I had cooling in the house and gave me the info about a new unit. I replaced the u...
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Anthony came on a Sunday to checkout my system. He was exceptionally polite and explained what was wrong with my unit. It was leaking Freon due to age. He topped of the system so I had cooling in the house and gave me the info about a new unit. I replaced the unit about 10 days later and couldn't be happier
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By Michael S. on 12/08/18
The field service technician, Irving, was very professional in his punctuality, and in asking questions to analyze the problem with my AC system. In a very short time he diagnosed the problem, and it was exactly what he had predicted. He replaced the defective part...
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The field service technician, Irving, was very professional in his punctuality, and in asking questions to analyze the problem with my AC system. In a very short time he diagnosed the problem, and it was exactly what he had predicted. He replaced the defective part, and then tested the complete system to make sure the unit was performing to specification. Great service, I eagerly recommend them, and especially Irving, for all AC work.
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By Roselyn C. on 12/03/18
I had the pleasure of meeting Robert a few days ago when he came to my home on a service call. He is very respectable and knowledgeable. He patiently answered all of my questions and took the time to listen to me. He explained to me what he was doing and took t...
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I had the pleasure of meeting Robert a few days ago when he came to my home on a service call. He is very respectable and knowledgeable. He patiently answered all of my questions and took the time to listen to me. He explained to me what he was doing and took the time to show me what he was doing. I am very impressed by him. I believe that he is the model employee that any employer would hope to have in their employ. I dont believe I can express just how happy I am with the service he provided. Thank yoiu Robert.
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By Brad B. on 11/29/18
My heating system failed on the first sub 40 night of the season. I called American Air and Heat first thing next morning which scheduled me for the next day between 11 and 3:00. I came home from my office to wait and Irving called me at 11, said he’d be here in ...
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My heating system failed on the first sub 40 night of the season. I called American Air and Heat first thing next morning which scheduled me for the next day between 11 and 3:00. I came home from my office to wait and Irving called me at 11, said he’d be here in 30 minutes but was here in 15. Irving was squared away, forthright and articulate; diagnosed the problem immediately and explained it to me to my satisfaction. He had to go someplace to pick up the required part, was back in about 45 minutes and had my heat back on by 1:30. I strongly recommend American Air and Heat and would welcome Irving to work on my system wholeheartedly. Irving was informed and efficient and got the job done immediately. He’s first class.
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By Mike T. on 11/27/18
Daniel Zertuche did a great job on our "preventive visit" service call...very courteous and thorough. Keep up the good work !

By William M. on 11/27/18
I have used American Air and Heat for maybe ten years. I bought a replacement unit. It was maintained by American Air & Heat. Due to my negligence, not renewing my maintenance contract, my air conditioner is not in great shape. But American Air & Heat has worked...
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I have used American Air and Heat for maybe ten years. I bought a replacement unit. It was maintained by American Air & Heat. Due to my negligence, not renewing my maintenance contract, my air conditioner is not in great shape. But American Air & Heat has worked with me to get my air conditioner in workable condition. I do look for the price when I ever do any repairs. But the important is Customer Service. Anthony has serviced my unit twice. He checked the problem. We discuss the solution and alternative prices. Then he made the repair. He excellent professional and made sure I understood what needs to be done. A+ technician. He is a very friendly person. In business, there a need to up a sale, to make a bigger profit. I both occasion I never did. I got a fair price and satisfied with the work. I would recommend American Air & Heat and Anthony for all air conditioning repair to my friends. Thank you And keep it Cool
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By Arthur (Bill) S. on 11/25/18
Great company to work with. Very pleased.

By Charlotte Palm on 11/19/18
Louis was very professional and I was glad he was the one who did the job. He was very knowledegable and even gave me some advice on what to do when I left and went back home. I would recommend American air and Heat to anyone.

By josephine Hall on 11/15/18
Robert Moore, is a very courteous worker very hardworking and respectful. He did a wonderful job with us and we recommend him for any other job. he did a job well done. Thank you.

By Linda D. on 11/14/18
Robert was knowledgeable and courteous. Thank you.

By Colleen C. on 11/14/18
I called for a quote on a new A/C, UVC lamp unit and was pleasantly surprised by Doug Foster’s patience, knowledge, helpfulness and honest nature. I told him about my allergies & asthma and he assured me the UVC lamps inside the unit & Filter would make a huge di...
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I called for a quote on a new A/C, UVC lamp unit and was pleasantly surprised by Doug Foster’s patience, knowledge, helpfulness and honest nature. I told him about my allergies & asthma and he assured me the UVC lamps inside the unit & Filter would make a huge difference in my breathing and air quality. I can’t believe how much better I feel in the morning and it is easier to breathe. As far as the crew (Eric H & Forgive me I forgot his name) who installed my A/C unit, they were on time, polite, informative and good communicators. They worked fast, went out of their way to explain stuff, help out and finished ahead of schedule. Overall I’m very pleased with my Lennox A/C, and Ultraviolet IAQ Unit and filter. Not only is it cooler, quieter, but it’s Mold/Mildew Free. Thank you American Air & Heat for truly being honest, Family-friendly oriented.
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By Jackie W. on 11/13/18
Riad did an excellent job and even screwed my doggie door back in so it would help on the cool air not escaping. He was very pleasant and did a great job.

By Ken C. on 11/13/18
Daniel Z******* did my 6 month maintenance check on my A/C unit today.I have been with American Air and Heat for at least 10 years and this was the best maintenance service I have had.I am a retired engineer who likes to watch and be informed whenever work is being...
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Daniel Z******* did my 6 month maintenance check on my A/C unit today.I have been with American Air and Heat for at least 10 years and this was the best maintenance service I have had.I am a retired engineer who likes to watch and be informed whenever work is being done at my home.Daniel performed all required service and was very patient and took time to point out areas that might require work in the future.
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By Richard L. on 11/13/18
Louie was on time, knowledgeable, professional, and personable as are all American Air & Heat technicians. He clarified some information for me and made recommendations. He performed regular maintenance, sanitized our ducts which I had not heard of before, and boos...
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Louie was on time, knowledgeable, professional, and personable as are all American Air & Heat technicians. He clarified some information for me and made recommendations. He performed regular maintenance, sanitized our ducts which I had not heard of before, and boosted the start-up amperage of our outdoor unit.
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By LES H. on 11/12/18
THIS IS THE SECOND SYSTEM AMERICAN HEAT AND AIR HAS INSTALLED IN MY HOME. TODD IS EXTREMELY KNOWLEDGEABLE AS TO WHAT THE SYSTEM SHOULD BE FOR YOUR HOME AND THE INSTALL CREW DOES A GREAT JOB AND WHEN THERE FINISHED YOU WON'T EVEN KNOW THEY WERE IN YOUR HOME THEIR SO...
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THIS IS THE SECOND SYSTEM AMERICAN HEAT AND AIR HAS INSTALLED IN MY HOME. TODD IS EXTREMELY KNOWLEDGEABLE AS TO WHAT THE SYSTEM SHOULD BE FOR YOUR HOME AND THE INSTALL CREW DOES A GREAT JOB AND WHEN THERE FINISHED YOU WON'T EVEN KNOW THEY WERE IN YOUR HOME THEIR SO NEAT. I HIGHLY RECOMMEND THE COMPANY. AS I'VE WRITTEN THIS IS THE SECOND SYSTEM THEY HAVE INSTALLED. I HAVE A THIRD ONE AND I WILL USE THEM FOR THAT WHEN THE TIME COMES.
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Select any employee to see all their reviews.

Irving J
6 Years
Rating:
156 total reviews!
Louis M
24 Years
Rating:
107 total reviews!
Carla M
Customer Service Rep.
18 Years
Rating:
(1 total review)
Ricardo R
5 Years
Rating:
(90 total reviews)
Fabian R
8 Years
Rating:
(78 total reviews)
Todd L
26 Years
Rating:
(59 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period American Air and Heat has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at American Air and Heat. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Tim S has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
13 total reviews
I have lived in Kissimmee, FL for 25 years with my wife of 33 years. I have worked in the Air Conditioning field for 20 years, 12 years of which have been for American Air and Heat.
By Joe Connery on 10/16/18
No surprises, as usual Tim goes about his work in avery efficient and competent way. It's a real pleasure to have him do the service calls here at my home. Always neat, respectful, and friendly! He definitely gets my big HURRAH!!

By Will Griffin on 06/22/18
Todd is a great American, keeps his word and delivers results. Tim is terrific ac technician, very knowledgeable, excellent customer service skills, no nonsense guy. Get it done and done right. George is a team leader, focused on quality customer service. Todd, Tim...
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Todd is a great American, keeps his word and delivers results. Tim is terrific ac technician, very knowledgeable, excellent customer service skills, no nonsense guy. Get it done and done right. George is a team leader, focused on quality customer service. Todd, Tim and George are a pleasure to do business with for over 15+ yrs.
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By Joe C. on 06/12/18
It is always a pleasure to have Tim do service work on my HVAC system. He is 100% conscientious and thorough in his work and leaves no stone unturned to be sure I understand what he was doing. He is a great credit to American Air and Heat! Thanks, Tim!!

By Sherri on 06/27/17
Tim did a very through job. Our AC was not running properly and he took his time checking everything and solved the issue. Thank goodness it was a minor problem!

By Richard Rivera, USAF (. on 12/30/16
After being rip off by three previous AC companies, I switched to American Air & Heat based on your commercial in July 2014 and it has been thus far the best decision I made. To date, your company has been honest and upfront with every issue we have had. Since Janu...
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After being rip off by three previous AC companies, I switched to American Air & Heat based on your commercial in July 2014 and it has been thus far the best decision I made. To date, your company has been honest and upfront with every issue we have had. Since January 2015, Tim has been servicing our equipment and installed the new unit in the most professional manner I have ever seen. He is a man of his words and he explains everything very simple and to the point. He never tries to push or sell anything to you. He is a valuable asset to the company. I look forward to his service for a long time to come. Your awesome Tim. God Bless you.
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By Joseph C. on 10/19/16
Tim has serviced my HVAC system for the past 5 years. He is the most thorough service technician I've had for any applicance/system in my home and I have complete trust and confidence in his work. It is a pleasure to have Tim do my PME's and if I ever need any ot...
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Tim has serviced my HVAC system for the past 5 years. He is the most thorough service technician I've had for any applicance/system in my home and I have complete trust and confidence in his work. It is a pleasure to have Tim do my PME's and if I ever need any other work or installations done, I would want him to be the one to do it! Thank you, Tim!
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By Rita K. on 04/21/16
I had fallen for a radio commercial and had a different company do my tune up, VERY unhappy with such company and went back to American Air and heat. Tim came out and was terrific, yes I've re-named him "terrific Tim" and I'm glad I'm back with American- lesson lea...
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I had fallen for a radio commercial and had a different company do my tune up, VERY unhappy with such company and went back to American Air and heat. Tim came out and was terrific, yes I've re-named him "terrific Tim" and I'm glad I'm back with American- lesson learned -don't fall for commercials- this company told me myAC (only 2 yrs old) was not under warrantee because I was not the original owner-NOT TRUE I contacted Carrier myself and learned it certainly was- left a very bad impression, not an honest up front company- anyhow, glad to be "bcd home" with American and "terrific Tim"
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By Frank L. on 04/20/16
Tim Shepherd gave my system its spring tune up. He was prompt, courteous and altogether technically proficient. He exemplified what we've come to expect from American Air and Heat

By Georganna P. on 04/18/16
Tim S. has been servicing the AC system at my home for over 12 years . He is very through, always on time and explains everything to me. I've been so pleased with my maintenance and new system installation experiences from Tim S. and American Air and Heat that I al...
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Tim S. has been servicing the AC system at my home for over 12 years . He is very through, always on time and explains everything to me. I've been so pleased with my maintenance and new system installation experiences from Tim S. and American Air and Heat that I also use them for the commercial unit at my business. The business unit is old and we've had several almost emergency issues. American Air and Heat has always responded very quickly and kept the business running. I highly recommend American Air and Heat and Tim S.
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By Rhett P. on 04/18/16
Tim S has been serving our Air Conditioning needs for several years now. He is very knowledgable and courteous. Tim does a great job someone we can always count on. Thanks Rhett and Wendy Pyle

By Mario I. on 04/15/16
Tim the service tech called me to give me an eta and when he showed up, immediately out on booties before entering my home. THIS was HUGE for me as UT was damp outside and without thinking about it, he was making sure that he didn't bring in any dirt from outside. ...
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Tim the service tech called me to give me an eta and when he showed up, immediately out on booties before entering my home. THIS was HUGE for me as UT was damp outside and without thinking about it, he was making sure that he didn't bring in any dirt from outside. He was professional, courteous and informative. Made suggestions and gave me great feedback on things that I can do to help prolong the life of my unit. I highly recommend him and American Air & Heat.
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By Keith Loveall on 04/12/16
Great job

By David F. on 04/11/16
I have always been very please with American Air and Heat. I've used other services but they have never been discourteous, have never over charged me, and have always communicated their estimated arrivals and within minutes they were within the time-frame.
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