I’ve been an Alpine customer since 1975. Alpine is a remarkable example of a small business model (regardless of industry) that other businesses would be smart to emulate. It’s astounding, how they continue to flourish given accelerated market threats, market opportunities and government regulations. They also figured out how to stay more than relevant even with rapidly changing technologies, suppliers and price, along with the active consolidation of small companies by the behemoths (e.g. public utilities, big-box). Their secret sauce is their founding principles of authentic commitment to customer perceived value and continuing to grow/train their exceptional technical service folks. Congratulations on achieving and sustaining your founding vision. Well done! --------------------------My Alpine History------------------------------------------------ I moved to NJ in 1975 and began an immediate search for the best services providers (e.g. MDs, HVACs, Auto Mechanics). I have extremely high standards in terms of quality, price, customer focus and ethics. Furthermore, because of my professional background as a senior consultant for IBM, I am very detailed and fact oriented. All houses in my development had been built 15 years earlier with ducts for forced-air heating only. I brought 3 specialist contractors to evaluate installing AC using the existing ducts. Art Staloff (the owner of Alpine Refrigeration, founded 1972) was the only contractor whose assessment seemed credible and reasonably priced and then proved to be absolutely true. Over a 44 span, I’ve exclusively used Alpine for all my HVAC needs and most recently a whole-house generator. I’ve also taken advantage of their well-priced and high-value pre-season service agreements Paul Raskas East Brunswick, NJ
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I have been with them ever my purchase of a new air conditioner and coil. The delivery was on time as scheduled and my yearly service contract also has always been on time as scheduled. Both the installers and maintenance people are very professional and answer all questions you might have. VERY PLEASED!
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Amazing people and company! Art and his grandson, Brett, came out on Monday to give us a quote. Art easily answered all of my questions and was extremely knowledgable. His experience is evident. On Tuesday, we made our decision to go with Alpine as they instilled the greatest confidence out of all of our quotes. I spoke with Robin the same day and she arranged for replacement of our non-functioning unit the very next day. Within 48 hours of the estimate, we had a new working system! This surpassed my expectations. Everyone that came to our house was very respectful and friendly. Their prices are extremely reasonable. We can't say enough about this experience. Thank you, Alpine!
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Alpine has been servicing our heating and air conditioning system for 36+ years and we wouldn't think of changing! From fall and spring tune-ups to major repairs and replacements we haven't had any complaints. All jobs are done properly. Service techs are friendly, knowledgeable and can answer any questions as well as explain how the system(s) work; they arrive on time and clean up the area when done. When calling the office an actual person answers the phone; not an automated system! How great is that!!!!! So why go elsewhere when you can have Alpine as your HVAC company!
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The installation of a Lennox home furnace and air conditioner was done professionally and efficiently by Alpines 3 man crew. They installed a new thermostat and made sure we knew how it worked before leaving. They arrived on time and did everything excellently. Additionally I worked with the managers (Art (owner) and Robin) for many years and the personal service and prompt call backs are very,very good. I highly recommend Alpine.
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From the inspection of our home and the survey of our needs through the installation of the furnace and air conditioning systems, we have been delighted with Alpine’s promptness, service and attention to detail. Alpine had been recommended to us and we are pleased to recommend them to other home owners.
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When i had a prob with the burner turning on and then off. I called and your tech came in, got it to turn on and stay on, if it wasnt for a crack in the heat exchanger i wouldnt have needed a replacement, but since i was planning to do that anyway i fig i'd get that part done now. i been working with you guys ever since 1980 when i switched from oil steam to forced hot air/with AC. Art came in looked at my house and how he could do the job. came up with a good plan. So i been using you guys every since. i tell everyone about you and mention that your right in town.
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Alpine to the rescue! Furnace shot. PSEG tagged it at 8:00am this morning. Had a new furnace installed and running by 11:00am! Big shout out to Alpine in South River. Awesome customer service and extremely reasonable. Didn’t try to up sell me and were extremely honest and professional. I’m now a customer for life! Highly recommend. Another great local business. Thank you!
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I have been using Alpine for about 10 years now and I have always been treated fairly. They have through the years replaced all my HVAC systems. Turn around time is amazing. Staff is knowledgeable and very friendly. They have been in business a long time Which is important. Highly recommended from me. Thanks Alpine
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