Alpine performed a complete overhaul of the HVAC systems in our 40 year old home, including a new air conditioner, furnace and hot water heater, and the conversion from oil to gas. Their knowledge of the extensive conversion process and our home (they have served many in our development) was second to none; this allowed them to present a proposal that included high efficiency equipment at reasonable prices (literally thousands below some other bids). And, while other contractors who submitted proposals would not remove our dated and non-functioning hot water solar system or oil tank (telling us to hire someone else for that work), Alpine took care of everything. It was truly one-stop shopping. Arthur and Robin were always quick to respond to questions or issues, whether by phone or email. They guided us to obtain special financing thru our utility provider, tax credits and substantial rebates from Lennox. Most importantly, the system they installed has made our older home much more comfortable and energy efficient. I highly recommend Alpine.
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Alpine has been our HVAC company for 35+ years. We have never had any problems with new installation or maintenance. All of the service people are knowledgeable and friendly. When service has been needed over the years they have been there in a very timely manner. Why go anywhere else when Alpine is here!
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We needed to replace our furnaces and air conditioners. Alpine came to our house quickly, identified a number of areas where we could improve the ductwork and gain efficiency in heating the house. They were in line with all other bids we got from other companies and came fully prepared to answer all questions and make recommendations for alternate equipment. All quotes were fully detailed and in writing. They came to begin installation the next day and finished the following week. This was a large residential job and Alpine had a full crew of very professional installers who protected all the floors the entire time they were working here and left our home spotless when they were done. After installation we received follow-up emails and calls to ensure everything was working properly, we understood how to operate the system and were happy with the results. Alpine filed for all rebates and permits. We could not be happier with Art, Robin and the entire Alpine team.
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The technicians were on time. They did a neat job in removing the old furnace and replacing it with the Lennox. Afterwards they explained everything to me, answering all my questions. The next day there was an issue. Promptly they returned to adjust the main dampers. Problem solved!!! Shortly thereafter, I received an e-mail asking if everything was ok. Terrific service all around!!!
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The AC & Furnace servicing was performed very professionally. Replacement filter was to be ordered from Lennox which took some time. When I received the replacement filter kit, I broke the bulb / tube by accident. Alpine replaced it promptly at no cost to my surprise. Our furnace was installed in May 2016 with good quality. We are very happy with Alpine.
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The team at Alpine came out to survey the work needed and walked me through a comprehensive review of options and optimal equipment for our house size and existing duct work. They clearly explained financing options, extended service warranties, rebates offered from utility companies and the manufacturers. Their quote was literally half the price of large, well known company we had just gotten a quote from. They explained the difference in price and how the other company was selling in work with in their opinion, was not required. When we moved forward with the work, it was scheduled within a week and completed over 2 days. The team left zero mess, and gave a point by point walk through on everything they had done and how it was an improvement from the previous units and installing. I would highly recommend Alpine to anyone looking to use any of the services they provide.
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