I called in and Mindy answered. I was a new customer that needed my heater fixed. I got same day appt., and signed up for the Guardian program and right away had no diagnostic fee and he even tuned up my other unit...Daniel was very professional and knowledgable. Allbritten lives up to its commercials!!
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Excellent overall service. The office personnel were awesome in setting an appointment for me that would meet my scheduling needs. They actually called earlier than the time range to see if the tech could come out earlier! George did a great job of explaining what needed to be done. He was respectful of our home (he put covers over his shoes) and didn't rush through the job. I highly recommend Allbritten
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Rick M. was wonderful! He even remembered coming to our house a year ago and what he worked on. Rick was professional and arrived during the hours that were provided. He also gave us insight to the new products that will be introduced to help become environmentally friendly and informed us on pricing and didn’t pressure us to change the unit but told us to think it over for future plans. This is our second time working with this company and they’ve been great. Ian was our first service repair man.
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I called this morning asking about cleaning the coils on my rental unit a/c. The previous renters smoked and the smell wouldn’t go away. Michael S. was able to go out right away and take a look at it and called me with pictures and explained what he could do and gave me a quote for cleaning and completed the job right then! Great customer service! Very professional! I’ve used Allbritten in the past and see no reason to change. Thanks for making my day easier.
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Ian was fantastic! Knowledgeable, efficient, polite, great conversationalist! He quickly diagnosed our heater problem, explained and showed us the issue. Luckily the office had the part (our heater is 30 years old), so he went to get itand installed it. We now have heat! Thank you Ian!!
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