The absolute best customer service!! So impressed!! From the initial phone call requesting service to the service technician’s visit, this company treats you right! Highly recommend. Nick, our service technician was polite, professional and left -0- mess from the repairs. Everything is working perfectly! Will definitely use them again! Thank you Allbritten!!
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Of course it was 4th of July and my thermostat was not illuminated. I tried one company, hoping they would be open to send someone out to diagnose the problem. But they were not open and did not offer assistance from someone who is on call. Then I called Allbritten and I was amazed that a very nice lady assisted me with scheduling an appointment on this day!! The technician was available earlier than expected and was prompt to arrive!! He diagnosed the issue but sadly the warehouse was closed for the holiday. This technician was very friendly and considerate to my concerns and it was a holiday! Thank you so much for remedying my AC problem!!
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Joe came to service my AC and find the problem why my unit is not cooling down as it should. He answered all my questions as I followed him around curiously. He showed me some of the problems and made suggestions to solve them. He never pushed me to make a decision without consulting a specialist. I have used Allbritten many years and fully trust them.
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Five stars for Joe. Air conditioning quit during triple digit heat. He diagnosed the problem and replaced the battery on the unit on the roof that runs the motor. He also used a thermo camera to show us the leaks and temperatures in our ductwork so we can plan the other repairs needed. Thank you, Joe.
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This gentleman came to our appointment ready to work. He figures out the issues with out system. Proceeded with explaining to us exactly what was happening and then gave us detailed options of what we could do. He arrived with a positive attitude left with a positive and over all we are well on our way to correcting our AC delema. We have scheduled an appointment for a quote on a new system our old system is long way past its lifetime dowsn't make sense to repair. Thank you Rick and Albritten
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Give this man a RAISE! I don't know how much he is paid, but I know its not enough. I'm used to the outstanding service that all of your people provide - Eric has raised the bar. I moved a plant in a pot out of his way (never liked where my wife put this plant!) and planned on not putting it back but didn't tell Eric - I noticed after he left that the plant had been returned to its exact spot - attention to every detail!
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Ian Cline was my service technician. Although I have always been impressed with all of Allbritten's service technicians, Ian was by far the best I've encountered over the past several years. He was courteous, professional, and extremely knowledgeable. He explained every step he would take to diagnose the problem; explained the identified problem; and provided me options to address the problem and the costs associated with each option. I have used Allbritten for a number of years now and I have never been disappointed in their customer service, prompt response time, and reasonable prices. I highly recommend Allbritten for your heating and air conditioning services.
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My air conditioning system was not working and I called my longtime service provider, Allbritten Air Conditioning. They immediately sent out Ian Cline who quickly diagnosed the problem as being the circuit board in my furnace which also controlled the fan that blows the cold air through the house vents. Ian replaced the circuit board and had the air back on within 2 hours. Ian not only explained each step of what he was doing, the problem he identified, and the cost to repair it, but he was extremely friendly and professional. I have been using Allbritten for a number of years and I have never been disappointed in their customer service and attention to detail. I highly recommend Allbritten and their service technicians!
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