Our disposal was fixed and our toilet was unclogged, or so we thought. I had to call back in a couple of hours because toilet was still not right. Aaron came out and finished the job. He was very friendly and knowledgeable With 20+ years of experience I think he is your ace in the hole as far as trouble shooting goes! He should be recognized for sure and his experience handed down to the newer guys!
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We called with an emergency (our shower head pipe had broken in the wall.) After I tried and failed to extract the broken piece, Allbritten showed up the day we called them (we live 1 hour outside of Fresno in Squaw Valley) and fixed an issue I thought was impossible to fix. Not only did the technician fix the problem, but he didn't have to bust the tile or wall out as I had been told by other plumbers would be necessary. Only good things to say about this company!
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Everyone I have contact with is above average. I have done a lot of business with this company and their people. Always great but I think they really show what kind of company they are when aren't right. I don't think I have ever worked with a company that does what they can to right an error (which aren't many). I initially tried the company after being burned by two local companies (for different issues). One was plumbing that started it all and with Aaron. The other was heating issue. I tried them because of the job done on the major plumbing project. I have been with them so long, when I call employees hide. Short straw talks with me and are always polite. The last issue I had was confusing because of the power outage. Mindy worked with me until it was resolved. She said they would send out Ian. Ian not only listened to what I was describing as a problem, he was taking notes. All issues were corrected AND explained. The system has been working as designed now. I went into detail because i wasn't completely happy after a major project and let them know. They never gave up and always dealt with me in a professional manner. Nathan would always listen and help. There wasn't one employee that wasn't professional and polite. My wife had a severe stroke and limited on movement and speech. Usually intimidating. Just about every employee greeted her on arrival and went out of their way to say good bye. Don't know how the company does it, but I haven't met an employee a had a problem. So if you want a professional company that stands behind their work, friendly knowledgeable field employees and one of the best support staff in an office, you can't go wrong with this company. No they are not perfect but I believe they try!
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