John is excellent at his job. He provided us with very responsive customer service. His sales presentation was very detailed but not pushy. He was professional, and I got a very honest vibe from him. We had to contact him a few times during the install with questions and he made sure our concerns were addressed. We are very pleased with the product so far (this is day 1). Time will truly tell if the company stands behind their product and service as promised but I feel I can trust that they will. I can honestly say we might have looked around more before committing if not for John’s confidence in the company and product. His trustworthy manner is what we were looking for in company representatives. If the employees are happy then it’s usually a good indication of company policy and pressures. Thank you again John for delivering on what you promised.
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Allbritten always takes great care of me and today was no exception. Ian and Tony were right on time and after the HVAC maintenance they showed me before and after pictures then gave recommendations as to how I could get the most out of my AC. They did the same for my grandma's house just after mine. Great guys!
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Salvador came out in early Winter and repaired a warranty part on our unit. He was very friendly, professional and walked us through setting up our thermostat before leaving. He answered all of our questions and was very knowledgeable. Was a great experience once again with Allbritten. Highly recommend this company.
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I was not available when Lance came to the house but my niece told me that he did come in did what needed to be done. Checked the thermostat went on top of the house checked the unit and changed the filter. I have had Allbritten do all my maintenance on my air conditioner since we put it in.
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We have two households with AC and heating units from Albritten’s and we have them each serviced twice a year. Service has been good, office staff was very good this year, and servicemen have been good. We were particularly appreciative of Bee M***’s service this December. He was very efficient, listened to our concerns, answered authoritatively our questions, found and repaired a small leak. We followed him to our second house, where he was just as efficient. He told us what he had done to the unit on the roof, it’s condition, and completed the job inside. We look forward to working with him again. Many thanks to Albritten and Bee M***.
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