We love our new unit that they installed for us. We had a hiccup in the beginning, but they were very professional and took care of it immediately. Everyone there is friendly, and does top notch work. Their prices are competitive with others and they are great at cleaning up everything when they leave at the end of the day. I also like that they send a picture of the tech coming to the house so there are no surprises.
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Aaron K. Has been to my house 3 times since I bought it 3.5 years ago. The first time was the big one.... I had water slowly flooding my house and no clue where it was coming from, but Aaron sleuthed it out and fixed the problem for good! Yay! The other times were minor (unrelated) issues and he took care of them completely and quickly. Aaron and Allbritton are the best!!
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These reviews are for Jonathan and Zach who worked on the same crew with Tony Melgoza (One Eye Jack) and Salvador Carrillo; all these men worked very well together; they have wonderful work ethics and and their work performance was outstanding. Wonderful customer service and friendly young men. Jonathan also assisted me when my garage failed to open, he fixed it for me and also showed me how to fix the issue if it happened again. Also Tony added a bracket to (for the lid/cover) to my fuse box as a courtesy. Great crew, thank you all!!!
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This review is for Salvador Carrillo and Tony Melgoza (aka: Captain One Eye Jack, he knows why he has this title; LOL); these men provided excellent customer service; this crew worked with pride and dedication and worked very well together. They answered all my questions, had wonderful manners and did a great job cleaning up their work areas for the 4 days they were at my home. I felt very comfortable leaving my house to run my errands. These young men have outstanding work ethics!!!! Allbritten is very lucky to have such fantastic employees!!! Thank you again for this crew!!! And thank you Allbritten, I now have heat and the comfort of knowing no more headaches.
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This review is for Rafael Rayas; he came out to my house to take pictures and measurements for the installation of my new unit. He showed me some of the pictures he took and explained the process of appropriate air flow in regards to my current air ducts. Both him and the Comfort Advisor Steve Plescia mentioned the air flow for the new unit; it took me a few days to decide that yes I also needed to replace all my old existing air ducts. Both Rafael and Steve provided great customer services and I felt very comfortable of selecting my options needed.
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George B also serviced my unit since we had no heat and the system would shut off. George was able to get my unit running and we had heat; unfortunately after he left about an hour later, my system quit working again; it just shut off. This was my hint my system needed to be replaced since it was almost 17 years old. Great customer service and friendly; thank you George
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Joe Perez serviced my unit since we had no heat and also my system was not staying on. After his review, he clearly identified the problem and explained my options to me. At this point I knew my unit was on its last leg. The prior Tech Mike Sarinana had explained if I was interested in a new unit I was to call your office and request to speak with a Comfort Advisor. Great job and fantastic customer service from both of these men.
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