Joe listened to our input, assessed our needs, and explained options clearly and thoughtfully. We were told ahead of time what we could expect. Pedro, Manuel, Francisco, and Oscar were skillful, courteous, and pleasant throughout. Having our hvac replaced during the heat of summer went amazingly well. Thank you, Air Depot!
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Excellent job on the part of Joe *******, Francisco B and Manuel in designing and installing my outside air condenser and inside air handler units for my downstairs zone. Installation technicians Francisco and Manuel were confident and competent in their work, took their time; and my system is working very well. Joe specified a system that works better than it has ever worked in the past. This company stands behind its work and recommendations. In the past, Air Depot repaired under warranty my upstairs zone outside unit even though it broke down after the warranty period had expired.
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Air Depot is one of the best companies I have worked with across the board. They were honest, friendly, helpful, knowledgeable, and trustworthy from start to finish. Elbert and Joe explained everything perfectly and were patient and kept me abreast of all necessary information without me having to follow up with them. Francisco and Manuel, the installers, were polite, friendly, knowledgeable, trustworthy, and did a fabulous job! We would recommend Air Depot to anyone who has a/c or heating needs!
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We were planning to replace our central a/c in the next few months, but it quit before we could schedule it. Joe came out on short notice to do the estimate, got all the paperwork completed and he and Elbert were able to get us on the schedule for the next day. Francisco and Manuel were absolutely great. They arrived at our house for their second job for the day and started right away. They protected our floors and when they left late that evening we had a new a/c unit, everything was clean and our house was cooling down. I can definitely recommend Air Depot.
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My A/C unit after 10 years decide it was time for a new one, that's when I called Air Depot after shopping around they were on time, caring and did the best job every. B Len and all the other guys worked diligently to get my home cooling in less than a day. Thanks to all the guys. You are the best!
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My housekeeper called me while on vacation to tell me that my ac upstairs was not working during the month of June. I called Air Depot and they took care of me immediately! They scheduled the service call on the day my housekeeper worked at my house on short notice from me. The repair required another visit and they again did everything they could to get me up and running in a timely manner. These guys give great service! Elbert is awesome to talk on the phone and Francisco did a great job on the repair. Thank you guys!!! Katherine
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When you talk to Elbert you realize that he is the definition of "Customer Service". He is very kind and helpful and that is why we had Air Depot install our new unit. The installers were efficient. Martin the service technician has always done an excellent job in maintaining our old unit so we plan to continue our maintenance plan with them.
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Air Depot has a hard-working team that effectively drives customer issues to successful closure. Each team member strives to serve the customer with excellence. Numerous creative solutions were recommended during both the selling and implementation of my new Lennox AC/furnace system. Many were utilized to great benefit and I am confident that they will result in greater comfort in my home as well as reduced operational cost.
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I contacted AirDepot after spotting them in 2016 Five Star Rated - Home Services Review. After exchanging quite a few questions and answers over the phone, I actually ended up not needing to “purchase” any service from them. Regardless, Elbert STILL continued to provide me with additional pieces of advice, so that I could come to a sound conclusion in the end to manage my A/C related issues. It is simply rare we encounter a business with such professionalism! Courtesy, competence, assertiveness, professionalism and honesty – I could not have expected more from a vendor in their kind of industry as much as I received from Elbert at AirDepot. Thank you, Elbert. I just couldn’t help but post a little note of my appreciation here.
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I have been using Air Depot for years. Elbert calls me to schedule my preventive maintenance. He is very diligent in his efforts to reach me with my busy schedule. When we schedule the maintenance appointment, Elbert treats me like I am his only customer. He has the best customer service skills in town! Always a pleasure to deal with Elbert Deans!
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Your companies Air Depot and Hallmark Air Conditioning have serviced my home for many, many years. Today I am writing about service I have received this last week. It was awesome! Let me tell you about it. I have a yearly contract with Air Depot to maintain my equipment so I speak to Elbert quite often. On my work proposal of 1-7-2016 he list listed as the comfort consultant. And he certainly was. Several doctors have insisted that to treat a serious lung problem I have, that I would have to have my home checked. I didn’t want to do it because I didn’t know anyone (I thought) and scams are a worry for someone my age. Sitting trying to work this out one morning I decided to call Elbert, he’d know someone we could trust. When I spoke to him, he informed me it was time for my winter checkup and if I had time he would schedule my home and have the tech take a look. Francisco arrived the morning. He is always prompt, polite and advises me of what he finds. That morning when came down from the attic, I could tell he was very serious. He had his camera and showed me the problem he found. We agreed he would take the pictures to the shop and I would hear from Elbert. I heard back almost immediately to finding the solution to my problem and Air Depot would do the work. Within a week supplies/materials were ready and Air Depot was at my door. Two of the nicest installers went immediately to work. They had great work ethic and worked together very well. They were careful about keeping my house clean, quiet as they worked, extremely polite and respectful when dealing with me. Something a great-grandmother likes to see. They represent your company very well. S Since I wanted to tell you about my experience I asked them for their full names: Pedro Castaneda and Aaron Raney. I would be pleased to have them work on my house anytime. They finished the job by making sure everything was cleaned up and a neighbor even commented on how clean the front yard and street were after they hauled all the old materials away. They finished in a timely manner also. With all that seemed to need to be done, I thought maybe we would go into a second day. I liked the financial plan Elbert informed me about. It is always nice to use someone else money. And, I thank you for telling me this was available. Now, all I need to get well. We have done our part, now it is up to the doctors to do theirs. You have my recommendation anytime!
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I hired Air Depot to do some maintenance work on my AC unit. They changed out the air handlers and did some duct work. I wasn't there for the appointment, but setting it up and having it done while I was absent was easy. They did a good job on all the work they did, which was a lot. They delivered on what they said they would do, in a professional and timely manner. They were very efficient. I have had no complaints or issues with the work. I was very satisfied. The results have been good. I don't have anything to compare their prices to, but I didn't have an issue with them. I would use them again.
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The guys did a great job installing the new AC units. Pedro checked the airflow in the master br before and after and it appears there is a 20-25% percent improvement with the fan speed and 12" duct modification in the attic. I appreciate your and Elbert's help in answering all of our questions. I'll be in touch if I have any further needs. Thanks!
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