Steve serviced our A/C unit last month. Again we were pleased with his on time, courteous and professional service. I am always impressed with Action Air's prompt phone responses and scheduling, and have benefited in the past using their weekend emergency repair service. I am very pleased with the new A/C unit they installed for me one year ago.
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Joandy G. did an exceptional job with maintenance service on my AC today. He was very professional, fully explained what he was doing and the cost. Joandy went above and beyond in customer service. I mentioned that my return vent filter looked very dirty and he offered and replaced the filter in the ceiling for me. Joandy is a great representation of the high level of customer service that is provided by Action Air.
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Hans Policard was excellent! We had an issue with the UV light and it was burning a hole on our A/C filter. He resolved the issue so easily and was so hospitable and open to our questions. He went above and beyond to assist us with our concern and gave us optimum customer service. Hans Policard is an asset to Action Air.
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In this rough and tumble world we live in, if there is anyone who can be counted on, consistently and throughout the years it is Action Air. Don't know how many years we have been using you, but I do know problems with heating and air conditioning are a thing of the past. Action Air is always right on the spot to help out. I called with a broken down a/c system at 2PM yesterday; by 4PM I was as cool as a cucumber. Hans Policard was quick to find the problem, explain the problem to me, and proceed with the repair. He was knowledgeable, professional and friendly. I would like to request him for further visits as needed, but I am comfortable knowing that whoever is sent out for heating/air conditioning problems will be as professional and efficient an Hans.
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Hans was great with communication and service. He found the problem and cleaned out the coils, even though it was it was Labor Day. The rain came hard so he left but came back the next to run another diagnostic and make sure the unit ran good. He had great humor and was fun to talk to, as well.
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Joandy was polite and courteous. He took time to explain all that he would be doing and got to work immediately. All Covid 19 safety precautions were followed. It has been a pleasure having Action Air Conditioning handle our air conditioner installation and cooling system maintenance program since July 2018.
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Let me start my review by stating that once my A/C went out I had five (5) different companies come to my home and give me an estimate to replace it. I chose Action Air because they seemed the most fair in terms of price and labor costs and they had the Best LABOR Warranty (Important in FL). Since having my new system installed in March of 2020 (which took a full 9 hours -and had no extra charge than the original quote) I have had Action Air come out 2 times now for issues that I know other companies would not have even given a second thought to. I had a frog get in my unit - Action Air came out the next day and cleaned it FREE of charge. I most recently had condensation building up in my duct work and Action Air came out the next day to dry it out and also educate me on how the system should be operated during certain weather conditions (very informative). Finally, during the 2nd service call they sent out one of their most Senior Technicians (employed with Action Air for over 20+ years, which is rare) - Mike K. Mike explained why I was having an issue and even pointed out something that could be done by Action Air (and myself) to help my situation. Again this 2nd service call - FREE of Charge. Mike gave me a lot of helpful and frankly intelligent information pertaining to my new A/C system and A/C in general all while being relatable and friendly. There are hundreds of A/C companies out there but its Tech's like Mike that make me want to refer them to anyone and everyone that needs A/C Service in The Tampa Bay area. A+++ Company, Sales, Equipment, Warranties, Service and of course Technicians. DO AND WILL RECOMMEND.
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Just wanted to say THANK YOU to all who helped change out the evaporator on our air conditioner (Matt, Christian, Marissa). You guys were a real pleasure to work with and did a great job. You have a customer for life. Thank you so much for simply taking care of things in an honest and timely fashion. Kindest Regards,
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Joandy was awesome! He was very personable and communicated very well with us. He called to tell me when he was on his way and how long it would take him to arrive. He took great care of our unit and was honest with his recommendations. He also left our garage very clean where he was working.
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BEWARE when this company charges you to install one of their parts. I was charged $137 for 10 MFD Run Capacitor part that retails on Amazon for $6.80 with shipping. This is a good example of pricing gouging customers. I am sure that they purchase the part at wholesale so at a minimum they made $130+ profit on an identical part that retails for <$7 and can be installed in ~5 mins. On top of these charges i also paid for the visit and other misc fees. I called them before posting this & they made no efforts to correct this or provide a better customer experience. Again, BEWARE
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5-star across the board! We've been with Action Air for around 14 years now and their service, professionalism and quality of work is unmatched. Our unit was serviced today by Joandy and he was very efficient, professional and informative. Hats off to Action Air...the best AC company in the Bay Area! Susan Roghair, Tampa,Florida
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Christian came to see us in Tampa about our Air Conditioner today 6-9-2020. He was polite, well spoken and easy to talk to. He was up in the hot attic about 6 minutes, found and removed the defective part, then he made a call to the warehouse to make sure they had the replacement, drove all the way to Brandon to fetch the part and was back at our house and had the part reinstalled and the Air Conditioner up and running "all" within 2 hours after first arriving at my door!!!! This man is worth his weight in Diamonds! Thx Christian!
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