I have never had a problem with this company. They installed my air handler and outside heat pump in 2007. I Keep up with the yearly maintenance. They are always prompt and always call before they come. Recently I had to call for service and in under 2 hours they were there. Tony was the one who came, he was very professional and knowledgeable.
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Christian Lugo of Action Air Conditioning came to my residence in Temple Terrace to correct a problem with my 5-ton Trane unit. There was a part that was not functioning properly, and the heat element in the unit would not engage. As a result, there was no heat being generated last night when the temperature dipped down into the mid-40's. Christian quickly analyzed the problem, picked up the repair part, and installed it. He tested the unit to see if there were any other concerns. He discovered that a capacitor was weak and needed to be replaced. I asked him to go ahead and replace the capacitor. No need to delay the inevitable, wait for it to fail, and then bring him back on another repair call in 2 or 3 months. Christain did an excellent job as an AC technician and represents what I have found with Action Air consistently over the past 18 years - prompt and courteous quality service that reflects the high standards of service that Action Air is known for. Thank you for ajob well done, Christian.
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Joandy called me this morning to tell what time he would be arriving. He was right on time and showed me a few concerns, he went over everything with me and explained it well .Very polite young man. He made me feel very comfortable I felt like I was sitting at the table talking with my brother. He was very professional and knowledgeable. I would like to have him do all of my maintenance from now on please if possible
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Joandy was knowledgeable and professional. He was thorough in servicing our three units. I have been using Action Air for my A/C maintenance for almost 20 years. Joandy is an example of why I like this company. Every service tech has been well trained and exhibits a sense of pride and satisfaction with their ability to service and maintain A/C systems. They all are proud to be working for Action Air, as well. I would recommend Action Air and Joandy to anyone.
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We were in need of a service call for our a/c ,I called around 8:00 a tech (Parker) arrived a few hours later,a very pleasant young man.He got right to it and was dedicated to his task.We are very happy with the results.I would add that 2 days before I sat at my daughter-in laws house because their a/c needed a fix. Mike arrived around noon replaced a fan motor and made a lot of folks very happy Two out of two very good jobs well done ,fine people ........Leroy West
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