Placed a “no heat” call for service Wednesday afternoon-Katie set me up with a service call first thing Friday morning. Thursday afternoon Brenda gave me a confirmation call with techs name. Friday morning Andreas arrived on time, worked diligently, heat back on shortly after lunchtime. Very very satisfied! I recommend this company to anyone with furnace problems.
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This review is in regards to our annual furnace maintenance. Prior to our maintenance the heat was working fine. Jeff was polite, considerate, and explained a minor problem that he found and fixed. Unfortunately, the next day we had water in the basement, an emergency visit from another tech, diagnosed a crack in the pump. This was replaced. Unfortunately, 4 days later we had no heat, an emergency visit on Halloween night from another tech. He diagnosed a loose cap as the problem and fixed it. He also noticed a switch that is starting to fray and will need replacement at some point. So, in summary, Jeff was a nice guy but I question his diagnostic and technical abilities.
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Andreas is professional and answered all my questions .The only thing is: he knows that he comes to my house to service the tankless water heater and the central AC and Heater but forgot to bring the filter and installed my own standby filter and said that he's going to bring 2 filters next time he service the unit. The filter is included in the package so why wait till next year,I requested to replace it today ,he went to the nearest store ,probably Lowe's or Home depot coz we're near both these 2 stores and replaced my standby extra filter. My point is why wait till next year. A different person might be sent by Fagundes office next year or who knows if I will have it done next year. But anyway he replaced and came back after 20 minutes.
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My experience with Fagundes Plumbing and Heating was great from start to finish. I had a tankless hot water heater installed and having had several contractor provide estimates, Fagundes happily answered all me questions and provided a fair and reasonable estimate. The installers were professional and receptive to any questions I had during the installation. Having a 100 year old home, I know plumbing can be challenging. The installers did a great job with the installation, bypassing my existing oil burner. I've only had the new water heater for a couple day so I can't really comment on that, but I know if I have any issue, Fagundes will be the first plumber I call. Great Job!
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I had bought my first house a few months ago with an aging steam boiler. With the fall starting, the burner failed to fire. I needed a P&H and was recommended Fagundes. They were able to respond quickly, a day after a request for boiler service. The tech quickly diagnosed the problem (the low water cutoff was clogged) and fixed it within an hour. He also provided me some information about the boiler's operation for my own reference. It was extremely helpful all around.
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My experience with A. Fagundes both at the office with Danielle and especially with their field tech Sammy, was a great one. Sammy was very knowledgeable and was helpful in explaining the functions of our heating system as he troubleshot the issue. I will certainly be referring A Fagundes to others I know and they will be the ones I reach out too in the future.
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