I’ve had Al and the team do multiple projects- heating/hot water, central air. Also, had the team in for the occasional service call. Very responsive, professional, and good at communicating the details. Rare you get all 3 of these from a contractor. Happy with the work I’ve had done.
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We were impacted by the gas incident in September 2018. Although we had back up electric heat, we did not have hot water, so we had to send my elderly mother and aunt to a hotel to live. After I contacted A Fagundes, their sales person, Peter, arrived within a couple of days. He gave us an immediate quote, which the gas company accepted. Brenda, in the office, arranged for a quick install of electric water heaters for our two unit house, which was expertly done by Mike. She also arranged to have two new boilers installed as soon as she could (about a week and a half after the water tanks). She was personable and helpful despite having to deal with so many people impacted by the gas incident. George and his crew worked efficiently on the boilers and gas water tanks and had gas service back a day before Thanksgiving. We were certainly grateful to have gas heat back, and for the hard work and professionalism of the entire team at A Fagundes Plumbing.
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We were recently impacted by the gas incident. Brenda in the office was courteous and efficient in scheduling appointments for our work. Peter, the sales person, provided a quote for the job immediately after observing our boilers and water heaters. The plumber, Mike, installed two electric hot water heaters to provide temporary hot water while we waited for gas service to return, which allowed two elderly relatives to return to our home since we had a back up electric heating system. The experience was excellent.
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Placed a “no heat” call for service Wednesday afternoon-Katie set me up with a service call first thing Friday morning. Thursday afternoon Brenda gave me a confirmation call with techs name. Friday morning Andreas arrived on time, worked diligently, heat back on shortly after lunchtime. Very very satisfied! I recommend this company to anyone with furnace problems.
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This review is in regards to our annual furnace maintenance. Prior to our maintenance the heat was working fine. Jeff was polite, considerate, and explained a minor problem that he found and fixed. Unfortunately, the next day we had water in the basement, an emergency visit from another tech, diagnosed a crack in the pump. This was replaced. Unfortunately, 4 days later we had no heat, an emergency visit on Halloween night from another tech. He diagnosed a loose cap as the problem and fixed it. He also noticed a switch that is starting to fray and will need replacement at some point. So, in summary, Jeff was a nice guy but I question his diagnostic and technical abilities.
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Andreas is professional and answered all my questions .The only thing is: he knows that he comes to my house to service the tankless water heater and the central AC and Heater but forgot to bring the filter and installed my own standby filter and said that he's going to bring 2 filters next time he service the unit. The filter is included in the package so why wait till next year,I requested to replace it today ,he went to the nearest store ,probably Lowe's or Home depot coz we're near both these 2 stores and replaced my standby extra filter. My point is why wait till next year. A different person might be sent by Fagundes office next year or who knows if I will have it done next year. But anyway he replaced and came back after 20 minutes.
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