Our central air system (which was 30 yr old) had been limping along for quite some time and we thought we would have to replace the whole system. We had a recommendation from a good friend of ours who had A. Fagundes install an A/C unit for them and were very pleased. We called them and they sent their technician Peter out to our home to give us their recommendation and an estimate very quickly. He spent time with us to go over all the options and suggest what he thought would be our best solution. We decided to go with a new 4 head multisplit system that would supply cold as well as hot air. it is 30% more efficient than central air. Joe and Andreas were here for 3 days to complete the job.....just as they had told us it would be. They were very knowledgeable..... worked very efficiently....quietly.....and were polite! When the work was completed they cleaned up everything! I have already recommended them to my dentist when I had an appointment last week and will continue to do so in the future. Since they are licensed with the state of MA they were able to get us a rebate and they took care of the paperwork for us! it is 88 degrees today and nice to enjoy our new system! these new units are very quiet and cool your rooms done quickly.
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I called the office and asked if they had anything open for that day to do an annual inspection but I wanted a Navien Certified Technician only. I thought I would catch them before the busy winter season came around. I told her I truly needed a good cleaning of filters and a checklist of items I wanted him to look at. I had time for a service tech that day, if she had anything available. She asked me if 11:15 was good and it was perfect for me. I got a call from the service tech shortly after and he said he could come a little early at 10:45, which he did right on time. I picked his brain with questions about my Navien Heater and Instant hot water combo unit and he walked me thru the questions I had and showed me what he was going to do to get my combo unit up to par for the winter. I recently met the owner, Al Fagundes at a trade show and was impressed that he had several techs, including himself, "Navien Certified" to work on my heating/hot water system, which was important to me. He has been in business for a long time and I would see his trucks at different locations in the past, so I was confident that I could trust him and his staff from feed back I got from other customers he has. Very pleased with Steve the technician. Steve told me exactly what he was going to do. He was prompt, knowledgeable and efficient and the service call was very affordable. I am very glad and felt relieved that my heating system is taken care of early for the 2017-2018 winter season. Great Job Steve. Barbara - Lowell, MA
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My experience from start to finish with A Fagundes Plumbing was exceptional. I received a response for an appointment (replace an insinkerator and a leaking faucet) the next day and had it scheduled for the following week. To note - I had called on a Saturday to add the faucet work, and receive a call that same day, acknowledging that this work would be added. The receptionist who scheduled me had impeccable phone etiquette and was in general nice to deal with. The week of the appointment, I received 2 follow up reminders for the appointment (the day before, and the day of). Execution was also stellar. Steve and Sonith walked me through my options clearly and concisely and with written documentation (looked like a prepopulated booklet of various work items) of work to be done. It was efficient, and easy to understand, and nice to have a visual to digest when the work was explained to me. The work was done in ~2 hours, and my kitchen was left undisturbed. What stood out for me in this experience were the details - the professionalism on behalf of the phone personnel and the gentlemen doing the work; the fact that Steve and Sonith wore shoe protectors before they walked on my hardwood floors; the automated nature of their paperwork (no carbon copies - all digital) and the cleanup they did afterwords. Long story short - this was by far the best experience I've had with repairs, and I've had a number of them. Will certainly reach out for future work. You get what you pay for here.
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