Todd was the technician who cleaned our carpet. He was professional, friendly and very understanding of our barking dog. He arrived on time, went over the paperwork and got to work. He answered any questions that I had and did a fantastic job. When I have my carpet done again I will use Chem Dry and I will ask for Todd.
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ABCchem dry is always easy to schedule, prompt, and neat. I had one carpet that did not come as clean as it usually does, so they did come back to touch it up. They were there less than 10 minutes and the carpet did not get any cleaner. I was quite disappointed in the second effort, like they were not pleased to return. I never had this experience before. I am probably going to replace the carpet with a hard surface in the future. The cost of three cleanings would pay for a replacement.
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I have light carpeting in my dining room, living room, and going upstairs. It has been awhile since I have had my carpets professionally cleaned and the stairs longer than I can remember. Todd & Joey did an amazing job. I did not expect the carpets to look as clean as they do, especially the stairs. I can't tell where the high traffic areas were. I have had ABC Chem-Dry do my carpets, and they have always been great, but Todd and Joey are the best!
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Todd did an awesome job on my carpets. He took his time and I had some tough stains that he was able to remove. He also advised me of their return if the stains are still there after it dries! I purchased the protection package and I was not expecting that guarantee included. He was very personable and knowledgeable also. He was assisted by Joey. Great experience. Very satisfied. We will definitely use this company again and ask for Todd.
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