Jim G.
Service Technician
* Total number of reviews and star-ratings are based on
data collected during the time period MacGregor Plumbing & Heating has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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I wanted to let you know that I really appreciated you getting a tech out at quickly as you did. I was happy to see Jim who just made the experience fun. He was really efficient and did a super job. (See More)
7/30/2021 |
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Jim did a great job and thank you Leslie & Debbie for always taking care of me. (See More)
7/09/2021 |
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I want to thank the lady who scheduled my call (Julie). A few hours later Jim showed up, diagnosed and repaired the problem and said it was no charge. I couldn’t believe how fast and efficient your team was. Jim was excellent and couldn’t be nicer. I just to call and let you know how happy I was with your service and this is why I stay with MacGregor. (See More)
7/01/2021 |
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Just very well run, the team knows how to communicate to troubled consumers in need of heat and to get the job promptly and professionally done at a fair price. Jim was very knowledgeable and professional. (See More)
2/23/2021 |
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Jim was a joy. He and Cameron did a great job. Thank you for having such great techs! (See More)
12/18/2020 |
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Jim just came and did furnace service for me; he does excellent work, and I'm confident that what he's done is what should be done because I trust his judgement. (See More)
12/17/2020 |
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Great job... (See More)
11/03/2020 |
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I thought Jim was super awesome, I'm super appreciative of your company and you just blow me away. (See More)
10/28/2020 |
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Jim was amazing. He was very nice and did a great job installing my disposal. I would recommend you to everyone! (See More)
10/08/2020 |
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Always does a great job! (See More)
9/18/2020 |
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On time. Fixed right first time. (See More)
8/15/2018 |
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Jim will make sure that when he completes a project it has been done right and the customer understands how to operate the system. We have a very complicated heating and cooling system in our home. Jim is the first person who has corrected all the errors of the past, put in a practical system and continues to make sure that it runs well. (See More)
7/25/2018 |
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Jim always does a great job (See More)
6/29/2018 |
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“Jim did a wonderful job, MacGregor goes above and beyond, happy to be a long time customer” “ Very satisfied with the job and MacGregor” “Jim and the young man he was training (James) were wonderful” (See More)
6/18/2018 |
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Tried to leave a review, but could not get it to go….So, just a quick review for Jim…arrived timely and fixed air conditioner. Now we are happy people. Fred and Barb Fry (See More)
5/30/2018 |
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Great job! Thanks so much! (See More)
3/06/2018 |
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Jim is a very good person to have on your staff . I recomend him to your customers. (See More)
2/16/2018 |
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jim worked hard to solve the problem always pleasant (See More)
1/25/2018 |
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Jim was out a few days ago and he fixed his boiler so well that he actually has to go down to the furnace room to make sure it's still working- he doesn't hear any more noises upstairs. Frank says Jim is wonderful and that he really likes him. (See More)
1/02/2018 |
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Jim was knowledgeable and great (See More)
12/27/2017 |
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jim as always did an outstanding job and I highly recommend his work and MacGregor service (See More)
12/15/2017 |
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I was EXTREMELY pleased with today’s service call on my furnace. Jim and another man ( unfortunately I did not get his name ) could not have been more professional, helpful or pleasant. Thank you, (See More)
12/12/2017 |
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I'm very pleased with the effort that Jim put into cleaning my furnace. Hopefully in six months after the furnace has completed its' winter function I will also say that I'm pleased with the effectiveness of his effort. I have been in the past so I see no reason why that might change (See More)
11/30/2017 |
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Jim G. was his usual courteous professional self. He diagnosed our problem quickly, made the repair completely and quickly. The new recirculating pump has actually improved our hot water service. Jim is a real asset to your company and a true example of customer service excellence. (See More)
11/10/2017 |
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Jim always does a great job (See More)
11/10/2017 |
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Jim was clean, efficient and helped answer some questions I had. Thanks Jim! (See More)
8/30/2017 |
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This company has the best customer service I have experienced in Northern Michigan. They are knowledgeable, friendly, and trustworthy. They also have gone above and beyond to help me. (See More)
8/15/2017 |
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Wouldn't go to any other company. Your service & service staff are awesome. (See More)
7/28/2017 |
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Kind, prompt, knowledgeable, dependable (See More)
7/17/2017 |
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MacGregor plumbing and heating has impressed me from the start, and continues to today. All involved there go above and beyond to make sure I'm satisfied before ever leaving my drive. Thank you all, especially Jim! I'm well taken care of with MacGregor. Thank you! (See More)
7/12/2017 |
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I had trouble with the attached survey. However, I want to say Jim Grant had done a very good job for me. He is smart and helpful. (See More)
5/22/2017 |
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Great Emergency Service, technician showed up driven under a heavy snow storm. Thank you (See More)
1/12/2017 |
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Jim was fabulous, he was totally trustworthy and it was a pleasure having him here. He will be having him back for more work but wanted us to know what a great experience it was today. (See More)
12/30/2016 |
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Jim was a true professional and very enjoyable. (See More)
12/07/2016 |
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Jim Grant is gold. (See More)
11/04/2016 |
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A+ (See More)
10/21/2016 |
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A+. Prompt, courteous, hard working. This team is a real asset. (See More)
10/21/2016 |
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We got up on Saturday morning to no heat. I immediately called MacGregor, knowing that this was not a normal work day. The operator who answered was very polite and professional and after hearing our situation said that she would contact the technician on call. Within a short time we were called by the technician and within 1 1/2 hours of our initial call, he was here looking at our furnace. Jim was able to diagnose the problem and provide me a temporary fix to get us through the weekend as the part was not available anywhere. On Monday morning before I was able to call MacGregor, they called me as part of their followup. In about an hour, I had someone here from MacGregor going over my options so that I could make an informed decision. I am very pleased with the service and help that MacGregor provided. (See More)
10/11/2016 |
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On Saturday morning, I went to turn up our heat and only cold air came out (NO HEAT). I immediately called Mac Gregor Heating and Plumbing and got one of their operators. I told them about the problem which they in turn called their technician on call. Within 1 1/2 hours I had a call from the technician along with him showing up at our home within that time to diagnose our problem. Jim G. was that technician and he went right to work identifying the problem. He was very thorough, diagnosing the problem immediately- our furnace was on its last legs. He provided me with a temporary solution along with laying out options for us to consider. Jim was most helpful. He followed up immediately, much faster than I anticipated. In my mind he receives a perfect 10 out of 10 for what he did. My annual service contract with Mac Gregor is well worth the cost and I greatly appreciate the service that I received in resolving this situation. (See More)
10/10/2016 |
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Jim was very professional and courteous. He took care of the problem I was having with my air conditioner. I would highly recommend him. (See More)
7/13/2016 |
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Great experience as usual. Jim answered all my questions, was on time and followed up with a quote I requested. I have had nothing but good experiences with MacGregor and will continue to use them. (See More)
2/03/2016 |
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Jim Grant is one of your valued employees! He is competent, efficient, and professional. We insist on Jim doing all our plumbing/heating work. Thanks for the chance to give him the credit he richly deserves.
(See More)
12/17/2015 |
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Jim did a wonderful job.....such a nice man. We always ask for him knowing he will be thorough and very responsive. Thanks, Jim. (See More)
11/18/2015 |
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Jim G. & Leslie T. did a wonderful job in taking care of the service that I requested. I can always count on MacGregor Plumbing & Heating to take care of things in a respectful and speedy manner as well as do a great job! (See More)
10/26/2015 |
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Jim from MacGregor's came and looked at our problem, water pump motor not running, diagnosed it but could not get parts to repair it. He suggested a alternative plan to find the part which I did by calling Luttrell's (business was not his suggestion just the type of business) who had the part and came an installed it. Problem solved. Debbie deserves a thanks for getting Jim to the house before the promised 5 pm which greatly contributed to getting our water pump running before the weekend. So even though they couldn't fix the problem in a timely fashion they still helped us get to the final repair. (See More)
10/24/2015 |
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Jim has come to my home many times and he is always the same nice person, very professional and knowledgeable. I like the phone call just before the technician is going to arrive so I can be ready. Thank you for being the same reliable service you are every time you come to my home. (See More)
6/19/2015 |
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Everyone from the lady who took my message to the technician who arrived the same day was very efficient and courteous.
from the time the technician arrived until he left was less than an hour and I had heat!! (See More)
3/03/2015 |
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Having not been home when the need for service was necessary, I appreciate the speed and thoroughness of responding to my neighbors call for help, Thank you. Ron Snyder (See More)
2/27/2015 |
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Excellent service and Jim was great and so were the other people that I talked to. Would recommend you people always. Glad I had the service contract. (See More)
2/03/2015 |
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MacGregor definitely has the best technicians in the area. We have used them on several occasions. The techs diagnose the problem correctly and efficiently make the necessary repairs. Today's experience was no different. Our furnace stopped running in the middle of the night. By mid afternoon, it was running smoothly. Thanks Jim G. (See More)
1/16/2015 |
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Many thanks for your exceptional service. Jim G. is a most valued employee. His technical and personal skills are extraordinary. (See More)
1/13/2015 |
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Very satisfied. Jim was very knowledgeable and helpful. Thank you! (See More)
12/23/2014 |
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Always helpful and honest. Sincerely knowledgeable about product and maintenance records. Recommend to all. (See More)
11/24/2014 |
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Dear Jim and Ann,
Thank you so so so much for your prompt and expert help!
I first placed the call to MacGregor around 5 PM about my water heater problem, and within 24 hours the hot water was flowing again and I was able to take a shower finally.
First, Ann took my call, understood my problem, explained to me about MacGregor's currently fully booked schedule, and made sure a technician to contact me that night.
Jim called me right away and came over the next morning. The problem was actually tough. It's the power vent broken. And the broken part was not available anymore because the 10-year-old model had stopped being manufactured! Also it was the peak season of water heater and furnace maintenance (just before our winter started). But Jim squeezed me in amid his busy engagements, managed to find a similar power vent, and installed it on my water heater that same day all in the pouring cold rain.
Nevertheless, the installation was not so straightforward. As it's a different model, it didn't physically fit. Jim re-arranged the original duct, adjusted the new power vent with some additional gadgets, and did some re-wiring to complete the installing as promised.
It has been two weeks now since the fix. And the water heater has been running great, with much less noise than before. It's perfect. I cannot be happier.
Jim and Ann, you both cared about my predicament of being without hot water. And your professionalism, dedication, and expertise carried through to save the day. I am grateful for your ultimate service. Am sorry for the late note. I've wanted to find time to sit down and write it up in details that you so admirably deserve. Thanks a million!
Sincerely,
Tien-yi (See More)
11/20/2014 |
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Dear Jim and Ann,
Thank you so so so much for your prompt and expert help!
I first placed the call to MacGregor around 5 PM about my water heater problem, and within 24 hours the hot water was flowing again and I was able to take a shower finally.
First, Ann took my call, understood my problem, explained to me about MacGregor's currently fully booked schedule, and made sure a technician to contact me that night.
Jim called me right away and came over the next morning. The problem was actually tough. It's the power vent broken. And the broken part was not available anymore because the 10-year-old model had stopped being manufactured! Also it was the peak season of water heater and furnace maintenance (just before our winter started). But Jim squeezed me in amid his busy engagements, managed to find a similar power vent, and installed it on my water heater that same day all in the pouring cold rain.
Nevertheless, the installation was not so straightforward. As it's a different model, it didn't physically fit. Jim re-arranged the original duct, adjusted the new power vent with some additional gadgets, and did some re-wiring to complete the installing as promised.
It has been two weeks now since the fix. And the water heater has been running great, with much less noise than before. It's perfect. I cannot be happier.
Jim and Ann, you both cared about my predicament of being without hot water. And your professionalism, dedication, and expertise carried through to save the day. I am grateful for your ultimate service. Am sorry for the late note. I've wanted to find time to sit down and write it up in details that you so admirably deserve. Thanks a million!
Sincerely,
Tien-yi (See More)
11/20/2014 |
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Service call went very well, was satisfied with the results and the recommendation that I should have a complete replacement of antifreeze in my heating system pipes. Jim showed up early which I appreciated since it freed me up for the rest of the morning and early afternoon. (See More)
11/18/2014 |
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Once again, you have succeeded expectations. Jim Grant did an excellent job, thorough, professional and timely. Thanks for the great service. Looking forward to your return in spring 2015 for backflow test. (See More)
11/11/2014 |
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Jim did a tremendous job. Service was great. (See More)
11/10/2014 |
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Leslie and Jim continue to be great representatives for you and we appreciate all your efforts to help us. (See More)
10/29/2014 |
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Of the five plumbing and heating companies I've used in the area, MacGregor is tidiest and most professional. Jim G. and John G. were personable and seemed to care about the well being of my equipment. Thanks! (See More)
10/29/2014 |
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Jim was a most professional representative of your company. That builds confidence in the MacGregor name when that type of call goes out. You can be proud of your service people. (See More)
10/27/2014 |
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Jim, was very professional and answered all my questions. (See More)
10/07/2014 |
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Jim was very professional and answered questions that I had. (See More)
10/07/2014 |
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Timely, efficient, Thorough, and a pleasure to have around. (See More)
9/22/2014 |
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Jim diagnosed our problem quickly, and returned within the week to complete the detailed repair. He was professional, friendly, and skilled. We have relied on MacGregor for years and will continue to do so thanks to pros like Jim. (See More)
9/20/2014 |
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Jim is a wonderful guy. We have a real gem and we better hold onto him. (See More)
8/18/2014 |
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Although the company vans are silly looking, the work they do is competent and courteous. (See More)
6/10/2014 |
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My furnace went out in the middle of the night and when I called MacGregor in the morning, they were extremely responsive to my situation (cold temps exacerbate my health problems) and had someone here quickly. Jim G. was very professional and quickly diagnosed and fixed the problem (which included having to go back to the shop to get a part to complete the repair). He also provided recommendations for maintenance, which were much appreciated. Great representative of the company! (See More)
5/23/2014 |
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Jim G and Debbie H - Pofessional, friendly, thorough. I will defnately call McGregor again. (See More)
4/23/2014 |
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Just wanted to give a SHOUT OUT to one of your employees. Jim has been working with us, fixing up our heating system. I just wanted to write a personal and heart felt Thanks to all he does for us. It is nice to have such a professional, caring, responsible, and knowledgeable gentleman to call on when we have issues. The thing I like the most about our relationship with Jim is our TRUST. I trust his opinion, trust him in my home, and know that he does the best job possible. Trusting Jim and MacGregor with our heating system has been a huge stress reliever - we know the job will be done right, quickly and professionally. Thanks. (See More)
4/03/2014 |
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Knowledgeable, prompt, kind during a fairly stressful situation. Highly professional. Completed job and throughly explained all work preformed as well as provided tips to help keep the furnace functioning properly. Thank you Jim for all of your help and hard work. (See More)
3/12/2014 |
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Jim was very friendly and timely. I felt very lucky to have him as our service tech. I would highly recommend this company based on the excellent service our home received. (See More)
3/01/2014 |
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Great customer & technician service! (See More)
2/06/2014 |
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I am very happy. Jim did a good job and was very polite. (See More)
2/04/2014 |
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Just a Thank You for the service this weekend! Had the pleasure of meeting Jim Grant as the HVAC tech, and can't say enough good about the guy! Great service and great people! Thanks again! (See More)
1/25/2014 |
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Thank you Jim. The cats are warm once again!!! (See More)
12/27/2013 |
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Thank you, Jim, for your excellent service. (See More)
12/13/2013 |
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We were well pleased with our recent furnace check by MacGregor. Leslie was very professional in scheduling the visit and then reminding us of it a few days before. Jim Grant, the furnace specialist was very knowledgeable, and took the time to explain things and answer all of our questions. He also showed us his test results and left us with a copy. He was a knowledgeable and professional specialist. He left us with a sense of confidence that the furnace is in good shape. (See More)
12/05/2013 |
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Jim arrived on time, was very quick in finding problem and making repair. Jim was very polite, wore protective shoe coverings and was knowledgeable. (See More)
10/27/2013 |
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Jim came on time. He took care to wear shoe covering so my carpets remained clean, even though he had to enter my dank basement. Jim was informative, telling me about the process of evaluating my furnace and preparing it for winter. He showed me how to change the temp setting on the water heater so my guests and grand kids will not be startled by the HOT water I normally use. I appreciated his business-like approach to the pre-winter check-up. He told me about the company but did not press for additional services. A good contact. (See More)
10/24/2013 |
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I was VERY satisfied with the service. Jim was very professional, answered all my questions and completed everything very quickly. I would definitely use this company again and would highly recommend to anyone looking for a plumbing and heating business. (See More)
10/21/2013 |
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Jim couldn't have been more helpful. He was most polite and courteous. He gave helpful suggestions and was very efficient. (See More)
10/17/2013 |
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The winter service inspection preformed by Jim was great. He was very courteous, knowledgeable & friendly. (See More)
10/02/2013 |
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The rep was very courteous and helpful and recommended a water heater replacement that included a $500.00 rebate from Great Lakes Energy. he said our acct. number was needed to complete this. Our acct number is. 421454-001. I will call today to be sure you received this information. We received a quote from Jim and wish to move forward with this installation.
John Leeper (See More)
8/23/2013 |
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I called at 7 am and was told a technician would be out by 5 pm. Jim arrived at 4:45pm, diagnosed the problem with my geothermal heat pump within a matter of minutes. He is not satisfied with just making it work, he wants to come back and tweak it to maximum efficiency. The house is cool again--I'm happy. (See More)
7/09/2013 |
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My wife and I were very pleased with Jim. He was knowledgeable and very professional. Thanks, Jim. (See More)
6/19/2013 |
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Jim Grant arrived as promised and was thorough in his review of our AC equipment. We look forward to working with him in the future. The scheduler called in advance and let us know when Jim was on his way to our home. (See More)
6/11/2013 |
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MacGregor has been our plumbing and heating company of choice for about 7 years. They do the job at reasonable prices and their staff is extremely friendly and knowledgeable. Jim replaced our hot water heater last weekend (on a Saturday) and stuck with it until the job was done. Then he called on Sunday to be certain everything was okay. In the process of replacing the heater, he uncovered a potentially serious problem with the electric feed into our house (voltage spiking). We were able to call Consumers Energy to get it corrected. I would recommend MacGregor to anyone (and everyone!). (See More)
3/31/2013 |
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Always reliable and very professional. (See More)
2/20/2013 |
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Jim G, the service technician was fantastic. It took two visits, but he was prompt and called the following day to check up on us!! (See More)
2/18/2013 |
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Jim G. did a wonderful job keeping heat in our building when half of our boiler system went down. I was surprised that he took the time to sit down with me and explain the bill prior to actually getting the bill. His recommendations will be looked into after the winter season. (See More)
2/15/2013 |
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Jim G. came to our door with a smile and had our heat back on in no time. Considering we woke up at 2:00 a.m. with temps. dipping down to -1, it was a relief to have such quick and efficient service so that our pipes did not freeze. Thank you sir, keep up the good work. (See More)
2/05/2013 |
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MacGregor is the first and only call we'll make for any plumbing and heating issues. They are always punctual, professional and have an all around great crew.
Jim G. helped to not only get our furnace working properly again, but found and corrected potential safety hazards within our system. Explanations of the work were clear and options were given during the whole process.
Thank you! (See More)
1/25/2013 |
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