BEN W. Reviews

Nate McClellan
BEN W.
Senior Service Technician
* Total number of reviews and star-ratings are based on data collected during the time period Jennings Heating Company has been using the ReviewBuzz system and may not directly match the data found on each public review site.
I cannot tell you how impressed I was with Ben servicing our AC unit. He was so informative and knew exactly what the unit needed, Due to the pandemic, we had neglected our unit. After an acid wash and thorough cleaning we are back to new!! I will not trust my heating and cooling needs to any other company!! Ben you are the best!! See you in the fall!! (See More)
6/24/2021
 
Thanks Jennings for responding so quickly to my A/C situation. Your representative, Ben W., was timely, and kept me informed of the problem and how it would be fixed. He finished the job in a very short time and took all old parts/pieces with him. Before leaving, he thoroughly explained what had been fixed and replaced. Very pleasant young man and did a great job. (See More)
8/03/2020
 
Ben was great! We really depend on people like Ben to help us keep our equipment running efficiently. He is an asset to your company. Thank you. (See More)
7/20/2020
 
Thank you Ben for your amazing care and professionalism! You not only came out on a Friday night to take care of us, you advised us of a future issue to address ahead of time. You showed you care not just a job! You are rare in today's world and it is why Jennings has been our HAC company for years and 3 furnaces. You are our man !!! We are lucky to have you to turn to! Thank you for your care and expertise!!! Aplus 5 Star rating (See More)
7/17/2020
 
Ben is a great guy and was able to identify the problem with my furnace quickly. (See More)
5/13/2020
 
Ben did a great job. Explained to me what he had done & what we need to do to resolve problem. (See More)
4/14/2020
 
He was very thorough and answered all my questions and put my mind at ease. I will call them back and recommend them to any one. Great job!!! (See More)
3/31/2020
 
Thank you Ben Wilson for your service in these uncertain times. I really appreciate your professionalism when addressing my furnace issue. (See More)
3/28/2020
 
Thank you Ben for wonderful knowledgable informative service. It was cold in my house when you arrived and toasty warm when you left. I found Ben to be a kind and courteous gentleman. Since I live alone it is VERY comforting to find a company with such wonderful staff. Thank you! (See More)
2/05/2020
 
The weather was terrible, but Ben showed up announced and practically to the minute. He immediately got to work, installed the replacement part, and spent a few hours working on the furnace, cleaning it, checking parts, and making sure that all was in good working order. He was pleasant, polite, and professional. It was my second time having his service and I would be more than happy to have him back again. Thanks Jennings for sending him and providing me with good service. (See More)
1/18/2020
 
Great service. Good prices. I recommend this company (See More)
1/03/2020
 
My service person , Ben , in my opinion, did a thorough quality job and was at my home first thing in the morning once he was notified about my boiler issues. He gave me a few options on how to proceed and once I've made my decision I'll be calling him back to do the job. Thanks Ben! (See More)
1/03/2020
 
Ben came to fix an issue with our furnace. I was so impressed with his professional yet friendly demeanor. He was with his arrival time and made our repairs quickly. Thanks for keeping us warm Ben! (See More)
12/23/2019
 
Technician Ben was knowledgeable and quick to complete his tasks. He gave sound advice on service, repairs and estimated costs. Would recommend highly. (See More)
12/06/2019
 
Excellent service call was provided today (Monday-11/25/2019) by Mr. Ben Wilson of Jennings Heating and Cooling. Anthony Campanelli (See More)
11/25/2019
 
The work was professionally completed and timey. Helpful feedback for follow up (See More)
11/25/2019
 
Ben was super. He diagnosed the issue and recommended some good options for us. He wasn't pushy and allowed us to make the decisions best for us. (See More)
11/11/2019
 
no comment (See More)
10/31/2019
 
Ben was great! He was thorough, neat, explained things very clearly and has a wonderful personality. I couldn't be happier with the work and the sense of "a job well done". (See More)
10/31/2019
 
Ben was our technician. He was prompt, friendly and answered all of our questions. This is the second installation Jennings has done for us. Have used another local heating company in the past and will not go back to them. (See More)
10/28/2019
 
Ben is a very good furnace man .went right to work fixed the problem in no time . Checked out to make sure there were no more problems . Was able to get to know Ben he is a very fine personable man . He finished hi work and was able to talk a bit . Ben made the job more easy to understand what he was doing . I would recommend Ben to anyone ,looking for a heating or a/c problem. (See More)
10/28/2019
 
Ben has excellent service!!!! (See More)
10/15/2019
 
Ben was efficient and thorough in his explanations of any issues he found. (See More)
10/02/2019
 
Ben was very polite and knowledgeable. He explained everything what he was doing. I would recommend him to everyone for a service person. (See More)
10/01/2019
 
Ben was my Technition and he was awesome. He was knowledgable and very nice. he explained the things I didnt understand in a way I could. It would be great if every business relationship I had was the same. HIGHLY RECOMEND them because it is obvious that the hires for techs are important to the company for customer care! (See More)
9/28/2019
 
I had my furnace and air conditioner inspected. The technician came out on a Saturday and did a fabulous job. It took him over 2 hours and he never complained. He found an issue that was under warranty and made the necessary arrangements to have the repair done as soon as possible (See More)
9/19/2019
 
5 stars....what else needs to be written? (See More)
7/20/2019
 
My service tech Ben Wilson was great. When another company I called kept telling me day after day after scheduling me that they weren't able to come to my house Jennings came out right away! Even though it was a little later in evening then anticipated (Blaming the hot season we have this year and everyone needing to get their a/c serviced) Ben was very professional and friendly and diagnosed my a/c unit right away. Cost was very reasonable for the issue I had and am very pleased with the work and customer service that was provided to me and my family. (See More)
7/12/2019
 
I am a long-time customer and I highly recommend Jennings. They are prompt for appointment times and the technicians are competent and professional. I like the safety check that is included with routine maintenance service calls. The scheduler, Holly, is efficient and friendly. (See More)
7/10/2019
 
no comment (See More)
6/24/2019
 
Did a great job explaining our solution and possible solutions. He was willing to make sure we understood his work. Was not impatient to move on..Send him again definitely 5 stars (See More)
6/07/2019
 
Excellent service by Ben. (See More)
5/28/2019
 
Ben was very respectful and considerate of my home. He was also informative of my issues with the A/C. (See More)
5/13/2019
 
Ben was very thorough and helpful in determining our issue and helping us to decide the best solution. We could not be more pleased. (See More)
4/29/2019
 
I’ve used Jennings for five years and have always gotten excellent service. Highly recommend them. (See More)
4/12/2019
 
We just recently bought our house and we were having some issues with our boiler. We hadn’t worked with a heating and cooling company in the area yet, so we were hoping we would be happy with our choice. And we most definitely were! Jennings sent over Ben who was extremely helpful and explained all of our options clearly. He was also friendly and respectful of our home and I even got a good restaurant recommendation from him. Thanks Jennings! (See More)
2/15/2019
 
Ben was very helpful and knowledgeable. He explained what he was going to do before doing anything. Ben was able to answer all of my questions. (See More)
1/22/2019
 
Ben came out to service my furnace. he was very helpful to solve our issues with our unit locking itself out. He had great suggestions and very easy to talk to and work with. Highly recommended!!!! Thankful to Ben for coming out even during winter storm Harper. (See More)
1/19/2019
 
Ben Wilson performed my furnace maintenance on 12-22-18. He did a excellent job. Above and beyond. (See More)
1/18/2019
 
Ben was very polite and professional, he explains, and shows you everything that is wrong. Thanks to him not only did I feel comfortable with his prices I felt safer with everything he checked. (See More)
12/21/2018
 
Great guy, very good job performance. Ben has s revived our equipment many times. (See More)
12/11/2018
 
I appreciate Ben Wilson's timeliness, courtesy, knowledge and his ability to explain the situation of the service call. I know I can trust his work and recommend him to others I know. On this service call he performed the winter check on two furnaces and my humidifier. I'm all set for the winter months! Hoping Jennings values and keeps Ben for many years to come....he is an asset to their business!!! (See More)
11/13/2018
 
Ben is fabulous, I will not. Have anyone else. Very thorough and explains everything in a way I understand. Always on time. Never let this employee go or you will lose customers. Thanks for having him fo my HVAC needs! (See More)
11/10/2018
 
Ben was very friendly and courteous. Jennings sent him out the same day we called. He didn't rush, but took time to investigate the issue. He then gave us details of all of our repair/replacement options and costs without any sales pressure and then helped get the a/c working straight away which was a great relief on a very hot a humid summer day! (See More)
9/14/2018
 
I needed a 2nd opinion because another company had already assessed my AC unit and pushed for a new unit and $4K estimate. Ben W. came and gave me an honest assessment and not only corrected what the other company caused in my unit but saved me a lot of money by a transparent and honest service.100% recommendable (See More)
8/30/2018
 
Great service from a super technician by a company we have trusted for years. They never disappoint and are highly rated by us. (See More)
8/17/2018
 
Very quick reply. Great service. I dealt with Holly, Ben, and Greg. Holly was very helpful and quick in getting the techs out to my home. Ben came and did an estimate. When we decided to go ahead with the repair, Greg was sent. He was very nice and fixed the air within the time told. No hidden fees, and the air has been ice cold since the day he repaired it. I would HIGHLY recommend Jennings to anyone! (See More)
7/21/2018
 
Jennings has taken care of my heating and cooling for 7 or 8 years, always with great care and service. Most recently I appreciate Ben's attention to detail and technical expertise. I also commend Holly, Kim, and everyone else in the office who patiently answer my questions and promptly get my service calls scheduled (See More)
6/26/2018
 
AWESOME JOB THAT HE DID, HE WAS SO BUSY. HE TOOK HIS TIME TO INVESTIGATE WHAT THE PROBLEM WAS. HE WAS SO PROFESSIONAL. WE ABSOLUTELY LOVED HIM, HE WAS CARING AND PATIENT WITH MY HUSBAND WHO IS ILL. LOVED THAT HE SPENT TIME WITH HER HUSBAND. IT MENT SO MUCH TO HER! VERY TRUTHFUL AND HONEST, AND THAT IS HARD TO COME BY TODAY! (See More)
6/21/2018
 
Our air conditioning was having issues and Jennings was able to have a repairman come out on Saturday of Memorial Day Weekend to get it working for us. The repairman, Ben, was very polite and upfront about what was wrong with our AC and had it working within a couple of hours. It was also nice that Ben was exactly on time for the appointment! (See More)
5/26/2018
 
BEN WAS EXTREMELY DILLIGENT, STUCK WITH IT AND FINISHED UP LATE AT NIGHT. COULD NOT BE HAPPIER WITH HIS SERVICE. VERY MUCH APPRECIATED IT. (See More)
5/10/2018
 
Service rep Ben Wilson provided furnace & a/c service. Furnace 20 years old and needed repairs or replace. He provided clear recommendations, giving pros/cons of repair vs. replace. Didn't feel that he was trying to oversell replacement. (See More)
4/28/2018
 
BEN DID A FANTASTIC JOB. REALLY HAPPY WITH THE WORK HE DID (See More)
4/18/2018
 
."VERY HAPPY WITH THE DUO YOU SENT OUT! JOHN AND BEN! THEY GOT EVERYTHING FIXED AND DID AN EXCELLENT JOB. VERY HAPPY AND WANTED TO TELL YOU!" (See More)
4/13/2018
 
I REALLY LIKE BEN, HE DID A FINE JOB. HE WAS GREAT AND I JUST WANTED TO MAKE SURE THAT I TELL YOU. THANK YOU! (See More)
4/04/2018
 
BEN DID A FANTASTIC JOB, WAS VERY PLEASED WITH SERVICE, HE WAS VERY HELPFUL. (See More)
3/31/2018
 
Ben did a great job of explaining what problem I had and what course of action required to fix it. Very professional (See More)
3/31/2018
 
Ben is very professional and courteous while in your home. He also knows his trade very well. (See More)
3/20/2018
 
BEN AND SEAN DID A GREAT JOB, I AM VERY PLEASED. (See More)
3/19/2018
 
Received excellent from service Jennings and from tech Ben Wilson. (See More)
2/22/2018
 
Thank you to the service technician, Ben, who addressed the situation with my sister's furnace. He was professional and knowledgeable. I'm very pleased with the outcome. (See More)
1/19/2018
 
Cold weather was just around the corner and we needed our commercial warehouse furnaces serviced. This is no small task because they are suspended at least 15 feet above the floor. I sent an email to the President of Jennings Heating and had a rapid, professional response. The service department was notified and called to say that a technician would be there the following day. At the precise time, Ben, the technician arrived. He was cordial and courteous, a skilled and experienced tech, who immediately diagnosed the problems. By early afternoon, the furnaces were working properly. I say it this way, "HVAC need, done right with speed? Jennings, indeed!" (See More)
11/30/2017
 
My furnace was making grinding sounds, and shutting off in the middle of the night. I recently purchased my home, and a general inspector told me that my furnace was old, and that I would need a new one soon. Ben came out to my house, and was very professional from the start. I took his time, and did a very thorough inspection of my furnace. When he finished, he gave me all of my options. In my case, it seemed that the best option was to get a new furnace. Again, he took his time, and helped me through the process. I am very excited, and can't wait to get my new furnace. Thanks Ben, and Thanks Jennings!!!! (See More)
11/30/2017
 
Did a nice job. (See More)
11/16/2017
 
Good service. Arrived at scheduled time. Polite. Completed job in a timely fashion. (See More)
11/15/2017
 
(no comment) (See More)
11/15/2017
 
Ben was great. Prompt, courteous, and knowledgeable. I'm glad I chose Jennings. (See More)
7/27/2017
 
Ben came out and gave my furnace and air conditioner a good once-over. He explained the issues/concerns concisely and made his recommendations. He also explained that due to the age of my equipment that I should consider replacing them, especially since I was looking to sell my house. He saved me thousands on repairs if I had to replace them. Overall a good experience and a good company. (See More)
7/06/2017
 
Finally an honest and trustworthy company/technician. Ben did such a great job explaining repair options unlike past companies I've had out. I did end up deciding to replace my ac, because for the past 5 years the other 3 companies I had come out just told me it need recharged my ac and NEVER explained that it was low because it had leak. So thank you Ben for all you hard work and affordable payment options for my new ac!! (See More)
6/29/2017
 
(See More)
6/20/2017
 
Ben was great,knowledgeable, diagnosed the problem & offered solutions to solve it. We were very happy with the service we received from Ben. (See More)
6/18/2017
 
Our air conditioning unit felt like it wasn't cooling the air very well and we were having 90 degree weather. We were trying to sell our home and had a broker open house scheduled for the following day. I called Jennings and the company sent Ben out to service our AC unit the same day we called they were sensitive to our predicament and we really appreciated their working with us. Ben was very professional and did a great job! (See More)
6/17/2017
 
Ben is a fine young man. Knowledgeable, friendly and very polite. (See More)
6/13/2017
 
Matt is very helpful and knowledgeable. He will answer all you questions. They arrive when they say. (See More)
5/01/2017
 
I called Jennings because my water heater went out on a Saturday. They did everything for me to get a water heater from their supplier by noon and deliver it to me and install it. I am so glad I didn't have to go the weekend without water (See More)
5/01/2017
 
Matt is very helpful and knowledgeable. He will answer all you questions. They arrive when they say. (See More)
5/01/2017
 
Ben was very helpful with my decision on what type of air conditioner to purchase. He answered all my questions and even made a few recommendations. I appreciated his knowledge and help with my purchase. (See More)
4/19/2017
 
The young man did an excellent job. He was very timely and efficent (See More)
4/05/2017
 
Ben was personable, efficient and identified the problem and corrected the issue. Excellent service (See More)
4/01/2017
 
Ben has been to our home (at least) twice and each time he was very thorough. First, he put covers on his shoes so there's no tracking in dirt. He provides information on what he's doing while he is doing it, and he explains the diagnosis, including the costs and the level of importance in deciding what to do. There is no hard sell. He sends the invoice with the description of what he has already told me, straight to our email. I appreciate having a confusing subject being made accessible to me, the homeowner. He is very efficient and professional. (See More)
2/24/2017
 
We were overcharged and trying to get a hold of billing, we have yet to talk to someone in billing. They charged us for the wrong thing that was installed. (See More)
2/21/2017
 
Prompt with the appointment time. Performed his tasks in an efficient and timely manner. Answered all questions. (See More)
2/20/2017
 
The Jennings tech, Ben, was very thorough and had a good attitude towards his work. (See More)
12/25/2016
 
From my first meeting with Dan in sales, I felt assured this was a great company. The results in energy cost savings are as promised and excellent. The service is prompt and courteous. The one thing I truly appreciate over all is the fact that the service techs are not always trying to sell me something I really don't need or want. I worked in sales and understand the whole "Upsell" approach. In that Jennings does not "Upsell" I feel I can trust them when I may be told I actually do need something. (See More)
12/15/2016
 
I hate that use the cable form of scheduling in 4 hour windows. Try to change to 2 hour windows. This is very inconvenient. (See More)
12/01/2016
 
Jen and I had our furnace checked by Ben of Jennings Heating and Cooling. We found him to be professional and curtious. I would strongly recommend Jennings. (See More)
11/29/2016
 
Jen and I had our furnace checked by Ben of Jennings Heating and Cooling. We found him to be professional and curtious. I would strongly recommend Jennings. (See More)
11/29/2016
 
Ben did a very good winter check up on our furnace. (See More)
11/17/2016
 
Very good company. Very honest. Clean and friendly. (See More)
11/03/2016
 
My wife and I were very satisfied with the service call that that Ben made. He arrived on time and was very neat in performing his service work. We would be happy have him back anytime. Jim Urban (See More)
10/20/2016
 
My wife and I were very satisfied with the service call that that Ben made. He arrived on time and was very neat in performing his service work. We would be happy have him back anytime. Jim Urban (See More)
10/20/2016
 
excellent company,timely response time,friendly and compitent tech.Price seemed fair too. (See More)
10/02/2016
 
A Jennings customer for 4 years and have a service contract with them. They are always responsive, on time, and professional. I wouldn't use anyone else. (See More)
10/02/2016
 
BEN WILSON IS GREAT AT FIXING THINGS. (See More)
9/12/2016
 
Great service, knowledgeable, courteous and friendly. (See More)
9/07/2016
 
Ben W, Jennings Tech came out to check our AC as part of our annual plan with Jennings. He has been here before and always does a thorough job. He found a problem with the AC and also found a small leak in the water line to our water heater and recommended that it should be taken care. Our neighbor recently had a break in that water line and flooded the home substantially. So we were glad he found it. The next day he came and repaired the water intake line and AC to our satisfaction. Larry Hanigofsky (See More)
9/04/2016
 
Ben and David appear to be competent and courteous. We felt we could rely upon their technical advice. Good job! (See More)
8/12/2016
 
Great service. The techs were great. Definitely well recommend Jennings again. (See More)
3/24/2016
 
Great service, very professional and answered all questions that I had throughly. Would definetly use their service agian. (See More)
2/07/2016
 
I was completely satisfied with my experience. It took me several hours to realize it was getting very cold in my house because I was using a space heater at my desk. Then I went downstairs and found my boiler ice cold. I called Jennings and they were able to send me someone that very afternoon. I hope to have no issues in the near future, but I would call them again. (See More)
1/30/2016
 
Ben was kind, explained everything, and did an awesome job. My kitties and I were snuggled in front of a space heater in the morning so it took me a while to figure out my house was down right cold before I realized something was wrong. They were able to help that day with no fuss. (See More)
1/26/2016
 
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