Gene Burch T.
* Total number of reviews and star-ratings are based on
data collected during the time period Gene Burch Plumbing Heating & Air has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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Holiday weekend. After talking to a few different plumbers I knew right away this outfit was legit and to be trusted! They came right away and did not charge "holiday pricing" -- very reasonable. Happy as can be! (See More)
12/02/2015 |
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This company is excellent. They are honest, highly skilled, prompt and knowledgable. Their prices are reasonable in the extreme. Especially as compared to others in the field, mechanics, appliance repair, contractors. I feel lucky to have found them years ago when I did after a few disastrous experiences with incompetent and fraudulent plumbers who not only over-charged, but left the situation worse than it began. I have used them for both furnace replacement and maintenance for many years and not only have been more than pleased, but also appreciate being provided all options in advance. Try getting that from the company that shares the picture on the $100 dollar bill. (See More)
11/07/2014 |
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These guys have been helping us with our plumbing needs at two houses over the last 20 years. Everything from selecting a new toilet to replacing our water heater on an emergency basis has been handled professionally, cheerfully and responsibly. The staff in the office who schedule appointments are great at differentiating between something that is routine and non-urgent, and something that is urgent and requires immediate attention; they are so helpful! (See More)
11/07/2014 |
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We've used the services of Gene Burch Plumbing several times -- most recently on two bathroom re-dos which required some difficult under-house pipe updating, moving tub drain in the floor, and moving shower valve, installing tub, etc. Bottom line is that we have found them totally professional, honest, conscientious, and hardworking. They are a bit more pricey than other plumbers in our area, but to a large extent, ya get what ya pay for -- and they earned their fees, and our respect. We'll use them again. (See More)
4/29/2014 |
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Love this company. Extremely professional and they always do the best job for me. They have never had a problem fixing any of my plumbing issues and are quick and on time. (See More)
10/20/2013 |
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I have used Gene Burch Plumbing Heating & Air for over 20 years. I would not consider calling anyone else. They are professional, clean and on time. The appointment schedulers are quick and efficient. It is also a family business which makes me feel good. They also handle my "help, I need you quick' call with a smile." (See More)
8/28/2013 |
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I have used Gene Burch Plumbing Heating & Air for over 20 years. I would not consider calling anyone else. They are professional, clean and on time. The appointment schedulers are quick and efficient. It is also a family business which makes me feel good. They also handle my "help, I need you quick' call with a smile." (See More)
8/28/2013 |
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I'm a big fan of Gene Burch and everyone who works there espcially Dutin. They did extensive work on our Eichler when we remodeled it 4 years ago. Since then, they have come out a few problems with our garbage disposal which we did not buy through them. They are always prompt, kind and efficient. They do a great job at explaining the work they are doing. I recommend them highly. (See More)
10/03/2012 |
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The gentleman who came over was very professional. He gave a call 30 minutes before he came over and was ONTIME! He went above and beyond what we asked. He did a pretty big job for us which I think was bigger than they originally thought and it did not cost me an arm and a leg. I like thier protection plan in which they went around the whole house afterwards and did some adjustments and checks and gave some great recomendations for the future. Ther was no upsell. It was totally up to us. I will call them again and no one else. Thanks, Dave Schubring Novato, CA (See More)
7/05/2012 |
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I have used Gene Burch for years. I recentlly needed a new water heater as mine was leaking. They were proffesional , the price was fair and I even saved a couple hundred bucks by signing up for their service agreement. Now I can have my furnace checked each year for free. (See More)
5/16/2012 |
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While I don't write many of these reviews, I felt compelled to comment on the service received from Burch. We had a water heater installed on xmas eve last year after our old one sprung a leak. Burch was prompt and did a huge job for us on short notice, saving our holiday (a house full of guests). Well 18 months later that heater developed problems. Even though Burch didn't make the heater, and the unit was out of warranty, they made good on their work and replaced the unit. Up until then, they went out of their way, at their own expense, to make it right. That warrants 10 stars IMO. When it comes to plumbing work, I want it done right, not cheaply. If you are getting a cheap price, something is wrong - either they are using cheap parts, or aren't paying their guys much. Burch has a fair price and their work sticks. Use 'em. (See More)
4/27/2012 |
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Excellent, thorough and honest. I have used this company for 22 years since I built my home. They do not try to sell you something that you don't need. (See More)
4/26/2012 |
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I have used Gene Burch Plumbing since 1975 when Gene first started the business for remodeling plumbing work in my home. Since then, work has included remodeling, galvanized pipe replacement, water heater replacement, and repairs. Since they added the heating portion to their package, I have replaced a furnace. I currently have an annual maintenance package for my plumbing and heating systems. Since I have been using their services for the past 37 years, I guess I can say that I am totally satisfied with their service, response to emaergencies, and competitve pricing. I totally recommend this company to handle your plumbing, heating, and air conditioning needs. Another comment is that the organization has been an annual supporter of my Rotary Club Fund Raiser. (See More)
4/19/2012 |
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I have used Gene Burch for at least 6 years for a number of properties. They are always responsive and fair. We had a property on the Larkspur Boardwalk and fixing plumbing there involved crawling under the house, through the briny mud and timing it for low tide. Most places would give you a lot of push back, but they always slugged through the muddy mess. I have had furnaces installed, boilers for radiant heat, split systems and various toilet, sink and water heater work. They tell you whether something will last awhile or what the upside (or downside) to a replacement will be. When I have had an emergency, they come out right away. I will continue to call them for whatever plumbing needs I have (See More)
2/14/2012 |
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We have been using Gene Burch's services for more than two decades. The technicians were responsive, professional and friendly in addressing our needs. Our first experience was an emergency situation on a Sunday and they came out right of way to resolve our problem without charging extra. Since then we became one of their regular customers. Their workmanship is top quality and they do not recommend unnecessary services. The honor the price they quoted and provide senior discounts. The annual maintenance contract gives us a peace of mind. (See More)
6/11/2011 |
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I can't say enough about this company!!! The tech was on time, the office staff was friendly and they left my bathroom cleaner than it was before. I was also instructed on how to get a rebate for recycling my old abode and I received over $100 bucks for it! No one wants to have plumbing and heating issues, but Gene Burch Plumbing made mine the best of a bad situation. (See More)
5/25/2011 |
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Our water heater broke and we needed a new one. I looked online and called Preferred Plumbing. The guy showed up in a beat up old truck and frankly scared the hell out of me! NEVER use Preferred Plumbing!!! So my next call was to Gene Burch Plumbing. I talked with them and was on the phone with a charming nice and educated person immediately. They got me in touch with one of the owners Gary and he met with me shortly after. Very presentable, on time, knew the business and overall a great guy. We talked through all the options I had and how I could work to make our place as "green" as possible. Gary had many suggestions and we ended up going with a 96% efficient water heater and were able to run the whole house on one instead of the two they had in there before. Their team came out on time and did a fantastic job installing. I was pleasantly surprised when my wife called me and said that Dustin, the tech, was so great and she was so impressed on the work he did and the company he worked for. After installation I mentioned that it was making a bit of noise and Gary quickly came out, evaluated the situation, and installed a fix to make it vent into the attic so it would not make any more noise. I was very pleased with the service and this is the type of business I would love to recommend to anyone! Gary and his team are great and I would trust them in our home anytime! Thanks again guys for a great experience and a great resource to have on hand!!! Sincerely, Johnny (Novato Resident for 5 years) (See More)
4/08/2011 |
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They had done a previous emergency plumbing issue for us during the summer and we thought they were great. We just had them come out to check out the furnace. He was on time (imagine that) and did a great and honest inspection. I was really expecting to hear we needed a new furnace now, but he told us it will last for awhile. He was honest that when it does go, it probably won't be repairable because it is about 30 yrs old, but did not try to talk us into anything. We are very happy with them and would use them again. I didn't give 5 stars because we didn't really have them do work today. I will save the 5th star for when we have to replace the furnace. (See More)
12/06/2010 |
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