Dave A.
Field Service
* Total number of reviews and star-ratings are based on
data collected during the time period Gene Burch Plumbing Heating & Air has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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The team members (Dave and Sergio) who came to our house to give us an estimate and then later to do the install were professional, kind, and very hardworking. Sometimes it can be awkward to have strangers come into your home, but they made the whole process so smooth and easy. They even finished the job a day earlier than expected despite having to be up in the crawl space above the ceiling and down underneath the house while it was 105 degrees outside. Couldn't have asked for better service, and so far the A/C is working great. (See More)
6/20/2021 |
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High quality work. Very professional. Installed mini split heat pumps (2 floors) and replaced ducts. Precise measurements and end result is aesthetic inside and outside. Very responsive. Explained process and answered my questions. Cleaned up. Would hire them again. (See More)
5/31/2021 |
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The two technicians who worked on my furnace this morning, **** and ******, were on time to the minute, okay with working in tight quarters (the hold of my houseboat), and all-round thorough professionals. I'd ignored maintenance for some time, so they had a lot of work to do but left my furnace all but purring. I couldn't be happier with their excellent service. **** ***. (See More)
3/03/2021 |
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no comment (See More)
12/16/2020 |
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Dave is the bees knees (See More)
12/12/2020 |
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**** ** was great in every way--skillful, respectful of my time, calm when dealing with a few unanticipated "little" problems of installation–and, to me, particularly impressive on a personal level–e.g., he was sincerely patient in answering all my numerous and probably annoying little questions. (Given The Virus, patience tends to be in short supply these days, it seems.) You rule, ****! (See More)
10/29/2020 |
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no comment (See More)
10/26/2020 |
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We were very gratified to receive the quality of service that accompanied our decision to have Gene Burch Plumbing, Heating and Air replace our furnace and install air conditioning into our home here in Novato.
From the initial meeting of the field estimator Gary, we felt a very positive feeling for this company as we elected to go with them. The years of journeyman experience that Gary brought to our retrofit installation along with his vigilant oversight was a very welcome addition to the high degree of craftsmanship that Dave and Sergio employed to make our new heater and A/C unit not only perform well but also was an installation to be proud of. I mention again the challenge of retrofitting modern units into residential spaces and, as a retired journeyman lineman, I valued the time and methodical efforts that these craftsmen put into their work.
From receiving text messages and phone calls pertaining to their scheduled arrival to leaving the work area in a clean, broom finish condition at the end of their three days of work, the degree of customer service was always evident and appreciated.
I would not hesitate to recommend Gene Burch Company to anyone and know that I can count on them for any future needs.
Gene McCandless (See More)
10/19/2020 |
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Dave & his trainee both wore a mask and booties.
Dave was efficient and professional with our yearly furnace check. (See More)
10/06/2020 |
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Dave Andrews of Gene Burch came to my house for an HVAC installation estimate. Dave was so thorough. He spent 15 minutes inside my attic(the only service person to actually climb up onside the attic and inspect it) as well as measure the distance from the current furnace in hall closet to outside of home where AC condenser would be installed. He explained why additional voltage needed and their recommended electrician to do it. Dave was thoughtful, professional and very patient answering my questions. He made asking questions about a new HVAC comfortable for me.
Their recommended electrician came for his appointment t and was thorough, efficient and very polite as well. The office staff ...polite, gracious and did an excellent job as well.
Of course , I selected Gene Burch.
No high sales pitch, no long term loans, no vague responses to my questions...just upfront professional behavior from the office to in-house staff. (See More)
9/10/2020 |
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Excellent (See More)
9/03/2020 |
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Dave was very pleasant, patient, accommodating, and did his work efficiently. (See More)
4/06/2020 |
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Furnace and air conditioner installation and service (See More)
3/19/2020 |
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Outstanding performance. (See More)
2/27/2020 |
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Excellent service and great employees! **** A was very thorough and knowledgeable. (See More)
1/16/2020 |
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As a first-time home owner, I feel we are in really good hands. Sometimes things can be intimidating, overwhelming and the patience, the education, the fairness and the quality of work was perfect! Dave was helpful, friendly and very professional. Thank you so much! The house is warm again ...yay! (See More)
1/06/2020 |
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As a first-time home owner, I feel we are in really good hands. Sometimes things can be intimidating, overwhelming and the patience, the education, the fairness and the quality of work was perfect! Dave was helpful, friendly and very professional. Thank you so much! The house is warm again ...yay! (See More)
1/06/2020 |
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My Wife and I want to thank Dave A. for the fantastic service he gave to us when he recently installed our new furnace . Seldom do we see a tech. that leaves no stone unterned to make sure sure we are totally happy when the job is complete. With us, Dave rates EXCEPTIONAL.
MARGE AND JERRY HAYDEN (See More)
12/02/2019 |
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Dave came out to do a furnace inspection for us. He was on time, friendly, knowledgable and thorough. He answered my questions honestly and expertly. I have yet to have a bad experience (or even a so-so experience) with the folks at Gene Burch, and I've been relying on them for several years for heating and plumbing. (See More)
11/13/2019 |
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Furnace repair parts had to be ordered, which took over a week. But otherwise, service was good, on time, and efficient. I'll stay with them for future needs. (See More)
11/11/2019 |
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**** was very professional and explained what the service entailed. He then gave us options to increase the function of our heater. We would recommend Gene Burch to our friends. (See More)
11/02/2019 |
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Great service. Very satisfied (See More)
10/17/2019 |
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Prompt service (actually early). Efficient and neat. Pointed out some code changes that need to be addressed eventually (See More)
10/08/2019 |
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Dave is first rate. (See More)
9/04/2019 |
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Dave and Sergio were both friendly, efficient, definitely 'went the extra mile' changing an air filter I couldn't get to, cleaned a long-neglected area I was unaware of; noticed a potential future problem, no hard-sell, just information. From my observation, they made a smooth working team. (See More)
8/06/2019 |
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No Comment (See More)
7/26/2019 |
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