Nathan C. Reviews

Nate McClellan
Nathan C.
Service Technician
12 years Experience
Message from Nathan:

LIke to do a great job, satisfying customers. Knowing they are in comfort, being it hot or cold.

* Total number of reviews and star-ratings are based on data collected during the time period Crawford Services, Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.
Our Lennox AC unit was stopping frequently. Crawford tech Nathan ***** narrowed it down to a particular part he replaced and indicated if that didn't fix it there was only 1 other possibility. He documented that if it happened again they would credit us back the cost of the part he replaced. He was thorough, professional, and friendly. The way he tested everything after replacing the part and explained everything really instilled confidence in him and his technical knowledge/experience. Crawford Services has been good to us throughout this experience. (See More)
8/14/2020
 
no comment (See More)
6/11/2020
 
Called Crawford Services for a leak in my AC unit. Nathan came out same day and had the problem fixed and my whole AC unit inspected within an hour. Nathan was very efficient and informative about what the problem was and how to avoid it going forward. I also very much appreciated the fact that there was no sales involved whatsoever. I've had other AC companies come out and try to sell me on service plans or whole new AC units before they would even look at mine. Most people just want the problem fixed and will be a lifelong customer if the company comes out and fixes the problem without any pressure to upgrade or join some yearly plan, etc. Very good experience dealing with Crawford and they are the only HVAC company I will use going forward. (See More)
6/05/2020
 
I only have great things to say about Crawford Services Inc. I’ve had several (well known) companies come out to do repairs on my 2 units at my home only to be lied to and ripped off. This time my AC wasn’t cooling so I spent days researching Heating & AC companies and discovered Crawford Services Inc. When I called, I actually talked to a real person who seemed to care that I had a problem. It was late in the afternoon but she offered to send someone out by 7pm! I was shocked but said the next day would be fine. Nathan Cross came out the next day. I was impressed that he took the time to talk to me to find out what was happening, we looked a the inside and outside units, and he patiently listened to my whining about the problems I’d had with it. He totally went through the unit and determined it was just out of freon. Before adding almost $600.00 of freon he suggested a pressure check of the system to see how bad the leak was. Pleasant surprise #2, he didn’t just fill it up, charge me $$$ and leave. It turned out that the leaks were pretty bad so he gave me some options for the fix. Because of the problems I’d had with the units in the past and the repair cost, I ask him if it would just be better to replace it. He discussed the pros and cons especially since my units used the older refrigerant. Not once did he try to sell me anything! He was all about giving me information. I decided to have him send out a sales person to talk about the options. Kerry Hutchison came out right away while Nathan was putting everything back together. Kerry was about as low key a salesman as I’d ever met. He listened to what My wife and I expected the system to do and provided options that were all good. Not once did he try to up sell me. In fact, I had to ask him to show what the super high end product offered that the one he was suggesting didn’t have. Turns out, he was spot on with what I wanted and needed. He’s a friendly and straight shooter kind of guy. Not once did I ever get the impression that he was in a hurry for my wife and I to make a decision. He was also knowledgable about factory and utility company rebates and incentives, When he left, I really felt confident that I’d made the right decision. A couple of days later, Polo Cortez and Oscar Salas came out to install the units. Just like everyone else at Crawford Services Inc, they were friendly and totally professional. The first thing they did was lay out heavy drop cloths inside my house. Polo kept me up with what was going on during the process and pleasantly answered all of my questions. Never once making me feel like I was a nuisance. My wife offices at home and they did everything in their power to be as quiet at possible. They ended up needing access to my attic which is a pain because it’s a small access inside a closet. A closet that’s only used for storing lots of stuff! Polo and Oscar happily offered their assistance and jumped in to help us clear it all out. After they were all done, Polo walked me through what they had done and the operation of the rather sophisticated thermostat system. They even did a great job of cleaning up. I really appreciate everyones attitudes and knowledge of the product. This is a company I can trust and recommend. BTW, the unit I purchased was a Lennox Elite Series. After rebates and incentives it still wasn’t cheap but it ended up being a much better price than I had expected. (See More)
4/28/2020
 
Nathan Crawford, Service Technician, with Crawford Services did an excellent job in completing our regular maintenance. He is competent, pleasant and listens to his clients needs. I recommend him and his company for your HAVC needs. (See More)
2/25/2020
 
(no comment) (See More)
12/12/2019
 
I just want to thank Nathan and Crawford Services Inc. for yet again great service and great honesty! We are so happy to have come into contact with them and again thank you so much to Nathan for doing another great job! (See More)
7/08/2019
 
Nathan performed the summer tune-up maintenance on our 3 ****** residential units. He arrived on schedule and conducted his checks in a professional and methodical manner. He devoted sufficient time to each unit to ensure they were at the manufacturer's standards. He took time to explain his findings and actions taken throughout the process. He was familiar with our units' performance history as he conducted the previous routine checks. I highly recommend Crawford Services for their quick response and quality of their products. (See More)
6/26/2019
 
Nathan came and performed our summer maintenance. He did a thorough job and found a part that was in need of repair. He replaced the faulty part and our house is ready for summer. Way to go Nathan. (See More)
6/17/2019
 
no comment (See More)
6/12/2019
 
No comments (See More)
6/07/2019
 
Nathan was not our technician, it was Richard. Our time slot for service was 12-4. I had to call at 4:00pm to check on the status and was informed the tech is finishing up another job and it will be 30 more minutes. I called back at 5:00pm and was told the service guy will be there in 30 minutes. I called back again at 5:45pm and was told he’s on his way. It was 6pm before he arrived and did not complete his work until 7pm. I wasted 7 hours of my day for this service call. Also the service guy asked if we had vinegar so he could flush out the system. I thought this was horrible they do not come prepared. I went to the kitchen and provided it then he took it with him??? I’ve used this company for years and the this the worse experience. If this is the new norm I need to find another company. Also throughout the day I thought it was poor service that I was not updated that the tech was running late and I had to call for updates. (See More)
5/15/2019
 
Great service - have used Crawford for years and I’m very pleased!! (See More)
5/15/2019
 
Thanks and a great job (See More)
5/03/2019
 
I just want to thank Nathan and Crawford Services Inc. for great service, and great honesty. It was very refreshing to have Nathan come out timely, do a great job, and be open and honest with us about what our problem was and what we needed to do to get it taken care of. Great job Nathan - and we thank you for your excellent service! (See More)
4/19/2019
 
I HAVE USED AIR RITE//CRAWFORD FOR OVER 10 YEARS. I HAVE NEVER HAD A BAD EXPERIENCE. ALWAYS HELPFUL AND ON TIME. THEY KNOW HOW TO HANDLE YOUR AC/FURNACE ISSUES, (See More)
4/12/2019
 
The technician was here at the appointed time, did the work he came to do, and I have no complaints. It was a routine preventive maintenance procedure. (See More)
3/20/2019
 
Great customer service all around. Katherine was very helpful on the phone. Nathan showed up when expected, and completed the work in a timely manner. He was also professional and friendly when answering my numerous questions. Highly recommend. (See More)
2/28/2019
 
Our a/c service was performed by Nathan and he was professional and personable. I highly recommend Nathan and Crawford Services. (See More)
11/28/2018
 
Nathan did a very good job. Courteous and professional and finished quickly and left everything clean. Hope he is our regular tech for our twice a year maintenance checkup. (See More)
7/05/2018
 
I would like to recommend Crawford Services Inc. to everyone. Nathan was very professional and friendly. He found a couple of issues during his inspection that he recommended we take care of and scheduled another appointment. I hope he is the person that comes back to do the job. (See More)
6/24/2018
 
Nathan did a good job. He was friendly and helpful. Thank you. (See More)
5/21/2018
 
I was charged 180 dollars for something I didn’t know about. The scratch paper had a 14 dollar difference in price and when I looked at the receipt I was charged 180 dollars for an era. I just had a brain aneurysm so I feel I was taken advantage of. (See More)
5/11/2018
 
Friendly. Knowledgeable. Efficient. Kept us fully informed each step of the way. Represents your company well. (See More)
5/05/2018
 
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