Oscar S.
Installer
6 years Experience
6 years Experience
Message from Oscar:
I hope the service I provided was courteous and efficient. Thank you for allowing me into your home.
* Total number of reviews and star-ratings are based on
data collected during the time period Crawford Services, Inc. has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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Jerry listened to my concerns and expectations for the new unit. Polo and Oscar did a great job on the installation. They kept me informed on progress and took our well being in mind during the install. Looking forward to a long service relationship with Crawford!!! Great job y’all!!! (See More)
6/16/2020 |
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I only have great things to say about Crawford Services Inc. I’ve had several (well known) companies come out to do repairs on my 2 units at my home only to be lied to and ripped off. This time my AC wasn’t cooling so I spent days researching Heating & AC companies and discovered Crawford Services Inc. When I called, I actually talked to a real person who seemed to care that I had a problem. It was late in the afternoon but she offered to send someone out by 7pm! I was shocked but said the next day would be fine. Nathan Cross came out the next day. I was impressed that he took the time to talk to me to find out what was happening, we looked a the inside and outside units, and he patiently listened to my whining about the problems I’d had with it. He totally went through the unit and determined it was just out of freon. Before adding almost $600.00 of freon he suggested a pressure check of the system to see how bad the leak was. Pleasant surprise #2, he didn’t just fill it up, charge me $$$ and leave. It turned out that the leaks were pretty bad so he gave me some options for the fix. Because of the problems I’d had with the units in the past and the repair cost, I ask him if it would just be better to replace it. He discussed the pros and cons especially since my units used the older refrigerant. Not once did he try to sell me anything! He was all about giving me information. I decided to have him send out a sales person to talk about the options. Kerry Hutchison came out right away while Nathan was putting everything back together. Kerry was about as low key a salesman as I’d ever met. He listened to what My wife and I expected the system to do and provided options that were all good. Not once did he try to up sell me. In fact, I had to ask him to show what the super high end product offered that the one he was suggesting didn’t have. Turns out, he was spot on with what I wanted and needed. He’s a friendly and straight shooter kind of guy. Not once did I ever get the impression that he was in a hurry for my wife and I to make a decision. He was also knowledgable about factory and utility company rebates and incentives, When he left, I really felt confident that I’d made the right decision. A couple of days later, Polo Cortez and Oscar Salas came out to install the units. Just like everyone else at Crawford Services Inc, they were friendly and totally professional. The first thing they did was lay out heavy drop cloths inside my house. Polo kept me up with what was going on during the process and pleasantly answered all of my questions. Never once making me feel like I was a nuisance. My wife offices at home and they did everything in their power to be as quiet at possible. They ended up needing access to my attic which is a pain because it’s a small access inside a closet. A closet that’s only used for storing lots of stuff! Polo and Oscar happily offered their assistance and jumped in to help us clear it all out. After they were all done, Polo walked me through what they had done and the operation of the rather sophisticated thermostat system. They even did a great job of cleaning up. I really appreciate everyones attitudes and knowledge of the product. This is a company I can trust and recommend. BTW, the unit I purchased was a Lennox Elite Series. After rebates and incentives it still wasn’t cheap but it ended up being a much better price than I had expected. (See More)
4/28/2020 |
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I have a 20 year old system. Polo and Oscar were the installers for the job. They worked tirelessly all day to remove the old system and install the new system. Though the work was straight forward (according to them), they did extra work such was removing the fence gate to bring in the new larger condenser unit (fence gate reassembled afterwards). I was impressed the work was completed within the same day and the installation looked better than my original unit. Polo went over how to operate the new unit and how to replace the new filter and periodic cleaning I can do to help the system. He also pointed out all the little extras they put in to help improve the air conditioning life and performance. I could tell Crawford teaches their workers quality first as this helps reduce rework and produce an awesome product. I recommend Polo and Oscar. for your air conditioning work. (See More)
3/03/2020 |
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What an unbelievable company! I can't believe the quality of Crawford's personnel. From Blake Langford, Sales Department Manager, to Polo Cortez, Head Installer and Oscar Salas, Associate Installer, I have never had a more pleasant and rewarding installation experience...never ever. The installation of my Lennox HVAC system is absolutely amazing. Everything is perfect! My gratitude to your company. Terry B. (See More)
12/21/2018 |
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Polo and Oscar installed our new Lennox unit and were absolutely amazing. They were very professional, showed up on time, explained things every step of the way, and pointed out things we needed to know so we did not have to guess later. I can't recommend any other company. Thanks Polo and Oscar! the Reed family, Fort Worth, TX (See More)
10/03/2018 |
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